What does a service team member do?
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
Service team member responsibilities
Here are examples of responsibilities from real service team member resumes:
- Manage other GSA make sure that they are treating guests with up most respect and make them feel welcome.
- Manage and calculate daily cash deposits and prepare daily payroll ledgers.
- Coordinate VIP service requests for hotel stays.
- Enroll guests into the Marriott rewards program.
- Recognize as a leader early on and promote to GSA within18 months.
- Communicate with all departments regarding in house VIP's and any special needs.
- Identify crisis requests, troubleshoot when appropriate, and escalate necessary issues and discrepancies.
- Provide sales support for gourmet cheese, beer, wine, coffee, tea and housewares.
- Assist with searching for hotels and resorts, booking packages for sports, music events etc.
- Follow proper procedures to assist guests during the checkout process using a cash register and bagging groceries.
- Maintain a friendly and positive attitude, and interact with customers while checking groceries quickly and accurately.
- Support a critical business tool for Microsoft by working with users to diagnose and troubleshoot UX issues.
- Resolve escalate customer issues to find a resolution that both satisfies the member and adheres to Marriott s policies.
- Communicate to verify group reservations.
- Handle hotel phone system, take/modify/cancel guest reservations and verify/balance/review hotel suite availability.
Service team member skills and personality traits
We calculated that 18% of Service Team Members are proficient in Customer Service, Work Ethic, and Basic Math. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Service Team Members that have these skills listed on their resume here:
- Customer Service, 18%
Provided a high level of customer service including cashier operations, assisting customers in locating items and making recommendations.
- Work Ethic, 9%
Implemented strong work ethic and leadership to stay on top of a fast-paced environment.
- Basic Math, 9%
Computed benefits using basic math for out-of-pocket expenses, percentages covered under plan and other related calculations.
- Good Communication, 7%
Use good communication skills to resolve guest issues.
- Cash Handling, 7%
Provided precise cash handling and progressed in ability to perform arithmetic functions.
- Cleanliness, 6%
Demonstrated safety by overall cleanliness and disposing of hazardous waste and materials.
"customer service," "work ethic," and "basic math" are among the most common skills that service team members use at work. You can find even more service team member responsibilities below, including:
Communication skills. One of the key soft skills for a service team member to have is communication skills. You can see how this relates to what service team members do because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a service team member resume shows how service team members use communication skills: "cash handling and communication / problem resolution with guests were daily tasks. "
Customer-service skills. service team members are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to service team member responsibilities, because "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." A service team member resume example shows how customer-service skills is used in the workplace: "provided guests with friendly service while maintaining established cleanliness standards. "
Interpersonal skills. A big part of what service team members do relies on "interpersonal skills." You can see how essential it is to service team member responsibilities because "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical service team member tasks: "backed by excellent interpersonal skills and a commitment to customer service that has been described as "second-to-none". "
Listening skills. A commonly-found skill in service team member job descriptions, "listening skills" is essential to what service team members do. Service team member responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how service team member duties rely on listening skills in this resume example: "communicated with guests on the sales floor, during checkout, and while taking returns/resolving any problems a customer may have. "
Patience. While "patience" is last on this skills list, don't underestimate its importance to service team member responsibilities. Much of what a service team member does relies on this skill, seeing as "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is a resume example of how this skill is used in the everyday duties of service team members: "work ethic skills have been applied as well as patience and strong customer service skills. "
The three companies that hire the most service team members are:
- Panda Express1,949 service team members jobs
- Taco Bell1,472 service team members jobs
- Pizza Hut719 service team members jobs
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Compare different service team members
Service team member vs. Sales associate and customer service
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
While similarities exist, there are also some differences between service team members and sales associate and customer service. For instance, service team member responsibilities require skills such as "work ethic," "basic math," "strong work ethic," and "good communication." Whereas a sales associate and customer service is skilled in "plumbing," "sales associates," "phone calls," and "booking." This is part of what separates the two careers.
Sales associate and customer services really shine in the manufacturing industry with an average salary of $30,394. Comparatively, service team members tend to make the most money in the retail industry with an average salary of $31,927.sales associate and customer services tend to reach similar levels of education than service team members. In fact, sales associate and customer services are 1.5% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Service team member vs. Associate, member services
An associate member services worker is responsible for supporting the operations of an organization and assisting in customer service activities. Member service associates perform various administrative and clerical duties as needed and coordinate related membership communications. They generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization. They process transactions, create membership contracts, and provide a detailed explanation of membership fees and benefits. An associate member service also manages membership application requests and evaluates eligibility.
In addition to the difference in salary, there are some other key differences worth noting. For example, service team member responsibilities are more likely to require skills like "work ethic," "basic math," "strong work ethic," and "good communication." Meanwhile, an associate, member services has duties that require skills in areas such as "member service," "membership sales," "cpr," and "outbound calls." These differences highlight just how different the day-to-day in each role looks.
Associates, member services may earn a higher salary than service team members, but associates, member services earn the most pay in the government industry with an average salary of $52,794. On the other hand, service team members receive higher pay in the retail industry, where they earn an average salary of $31,927.In general, associates, member services achieve similar levels of education than service team members. They're 0.9% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.Service team member vs. Customer service specialist
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
The required skills of the two careers differ considerably. For example, service team members are more likely to have skills like "work ethic," "basic math," "strong work ethic," and "good communication." But a customer service specialist is more likely to have skills like "strong customer service," "cash management," "data entry," and "customer calls."
Customer service specialists earn the highest salary when working in the finance industry, where they receive an average salary of $34,860. Comparatively, service team members have the highest earning potential in the retail industry, with an average salary of $31,927.customer service specialists typically earn similar educational levels compared to service team members. Specifically, they're 0.5% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Service team member vs. Customer service executive
Even though a few skill sets overlap between service team members and customer service executives, there are some differences that are important to note. For one, a service team member might have more use for skills like "customer service," "work ethic," "basic math," and "strong work ethic." Meanwhile, some responsibilities of customer service executives require skills like "strong customer service," "post sales," "excellent organizational," and "inbound calls. "
The average resume of customer service executives showed that they earn higher levels of education compared to service team members. So much so that theyacirc;euro;trade;re 6.9% more likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.1%.Types of service team member
Updated January 8, 2025
