How to hire a service technician associate

How to hire a service technician associate, step by step

Here's a step-by-step service technician associate hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service technician associate job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service technician associate
• Step 8: Go through the hiring process checklist

What does a service technician associate do?

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1. Identify your hiring needs

   The service technician associate hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service technician associate's background is also an important factor in determining whether they'll be a good fit for the position. For example, service technician associates from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of service technician associates.

   Type of Service Technician Associate	Description	Hourly rate
   Service Technician Associate	Heavy vehicle and mobile equipment service technicians inspect, maintain, and repair vehicles and machinery used in construction, farming, rail transportation, and other industries.	$12-41
   Technician	Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with... Show more	$11-27
   Field Technician	A field technician is responsible for providing technical and maintenance support for the customers by area visits. Field technicians' duties include diagnosing technical problems, replacing malfunction components, upgrading systems for efficiency, running equipment tests to ensure stability, creating draft reports of performed processes, utilizing vehicles and other tools safely, following client's specifications on operating equipment, and adhering to the safety standards... Show more	$13-23

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Troubleshoot
   • Customer Satisfaction
   • SQL
   • Technical Service
   • Customer Support
   • Phone Calls
   • Technical Support
   • Java
   • Customer Locations
   • ISO
   • Medical Equipment
   • Epic
   • FDA

   Check all skills

   Responsibilities:

   • Facilitate escalations of complex desktop issues and manage cases through resolution.
   • Perform vendor, internal, and client SLA performance meetings and problem identification and resolution.
   • Serve as liaison to DDS staff involve in the coordination of the medical examination process.
   • Install power relate equipment - batteries, cables, breakers, bus bars, rectifiers, earth quake bracing.
   • Evaluate PC readiness for technology implementations, upgrades and migrations.
   • Include regularly schedule maintenance, safety recalls, computerize alignments, electrical and on-board computer module diagnosis using Audi diagnostic software.

   More service technician associate duties

3. Make a budget

   Including a salary range in your service technician associate job description is one of the best ways to attract top talent. A service technician associate can vary based on:

   • Location. For example, service technician associates' average salary in montana is 57% less than in massachusetts.
   • Seniority. Entry-level service technician associates 69% less than senior-level service technician associates.
   • Certifications. A service technician associate with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a service technician associate's salary.

   Average service technician associate salary

   $49,003yearly

   $23.56 hourly rate

   ---

   Entry-level service technician associate salary

   $27,000 yearly salary

   Updated December 13, 2025

   Average service technician associate salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$85,692	$41
   2	Hawaii	$80,629	$39
   3	District of Columbia	$74,773	$36
   4	New Jersey	$74,454	$36
   5	New York	$70,380	$34
   6	California	$69,034	$33
   7	Oklahoma	$55,898	$27
   8	Ohio	$53,428	$26
   9	Georgia	$52,305	$25
   10	Texas	$51,569	$25
   11	Michigan	$51,098	$25
   12	Kansas	$47,841	$23
   13	Illinois	$47,527	$23
   14	South Carolina	$46,970	$23
   15	Wisconsin	$46,576	$22
   16	Florida	$46,055	$22
   17	Alaska	$45,565	$22
   18	North Carolina	$45,040	$22
   19	Colorado	$43,787	$21
   20	Minnesota	$42,918	$21

   Average service technician associate salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Meta	$150,935	$72.56
   2	Genentech	$143,457	$68.97
   3	Cohesity	$142,787	$68.65
   4	JPMorgan Chase & Co.	$125,324	$60.25	4
   5	Lazard	$123,221	$59.24
   6	Oshkosh	$120,815	$58.08
   7	Tesla	$118,911	$57.17
   8	Wells Fargo	$97,560	$46.90
   9	Houlihan Lokey	$97,097	$46.68
   10	Hoffmann-LA Roche Inc	$96,111	$46.21	5
   11	Ernst & Young	$86,134	$41.41	66
   12	Pinnacle Technical Resources	$83,706	$40.24	1
   13	Boeing	$77,041	$37.04	12
   14	Kemin	$76,526	$36.79	1
   15	athenahealth	$72,669	$34.94
   16	Tris Pharma	$66,867	$32.15	2
   17	Dr. Reddy's Lab	$66,529	$31.99
   18	Aequor Technologies	$64,408	$30.97
   19	Atmos Energy	$62,814	$30.20	6
   20	Bosch USA	$62,240	$29.92

4. Writing a service technician associate job description

   A service technician associate job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a service technician associate job description:

   Service technician associate job description example

   Business Management optimizes business performance by helping to drive key initiatives. We act as trusted advisors and counterweight to Business/Group Heads, and are responsible for identifying, escalating, and mitigating business risks. The role of a business manager is dynamic and can vary from business to business, in line with the priorities of the different lines of business.
   An associate in Business Management would be expected to:
   Provide a high level of responsiveness to executive ad-hoc requests related to project management, presentation development, and business analysis Organize complex information in a strategic and compelling way, demonstrating strong design acumen and expertise in Excel and PowerPoint techniques. Create wireframes and mock-ups quickly and iteratively for management presentations, reports, and dashboards Communicate effectively with key business partners to understand projects and drive next steps Project manage and deliver key work streams and tasks Identify key business risks on the platform and drive resolution of mitigating controls Support audit, regulatory and compliance deliverables; help drive specific action plans and deliverables within the Risk Control Self-Assessment (RCSA) framework Coordinate team activities and prepare materials for town halls, employee recognition, and strategy working sessions Collect and maintain internal resources and documentation on collaboration sites, like SharePoint Participate in collaborative initiatives with team members and global managers, looking for ways to continually simplify, improve, and add value to existing business processes
   Qualifications
   Bachelor's degree in Business, Finance, Economics, or other related area Prior experience in Business Management or COO role Proven experience delivering timely, high quality presentations and/or reporting for various projects and stakeholders. Attention to detail is a must with continuous focus on design excellence Demonstrated ability in dealing with different stakeholder groups and driving the agenda Excellent communication, organization and project management skills Ability to articulate and demonstrate thoughtful rationale in design decisions Intermediate to advanced level ability expected in all MS Office tools (Excel, PowerPoint, Pivot Tables) Self-motivated, tenacious and able to work with high degree of independence Excellent written and oral communication skills Strong time management and prioritization skills
   
   JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
   
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
   
   The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
   
   As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
   
   Equal Opportunity Employer/Disability/Veterans

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right service technician associate for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your service technician associate job on Zippia to find and recruit service technician associate candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit service technician associates, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service technician associate

   Once you have selected a candidate for the service technician associate position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new service technician associate. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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