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The differences between service technician associates and junior technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service technician associate, becoming a junior technician takes usually requires 1-2 years. Additionally, a service technician associate has an average salary of $49,003, which is higher than the $39,417 average annual salary of a junior technician.
The top three skills for a service technician associate include customer service, troubleshoot and customer satisfaction. The most important skills for a junior technician are customer service, HVAC, and fall protection.
Service technician associates develop written technical correspondences via the internet on a corporate website. They create print queues on the print server and set up printers on the user's workstations. They examine customer's units for potentially defective parts causing impairment of proper equipment uptime. They help customers configure internet connections. They maintain up-to-date knowledge of publishing modification and retrofits to help customers maximize equipment uptime. Also, they must have the traits of physical strength, mechanical skills, and dexterity.
A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.
Service technician associates and junior technicians have different pay scales, as shown below.
| Service Technician Associate | Junior Technician | |
| Average salary | $49,003 | $39,417 |
| Salary range | Between $27,000 And $87,000 | Between $26,000 And $57,000 |
| Highest paying City | Boston, MA | Alexandria, VA |
| Highest paying state | Massachusetts | New York |
| Best paying company | Meta | Citi |
| Best paying industry | - | Technology |
There are a few differences between a service technician associate and a junior technician in terms of educational background:
| Service Technician Associate | Junior Technician | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 34% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between service technician associates' and junior technicians' demographics:
| Service Technician Associate | Junior Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 67.7% Female, 32.3% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.7% Asian, 1.8% White, 72.3% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |