What does a service technician associate do?
Service technician associates develop written technical correspondences via the internet on a corporate website. They create print queues on the print server and set up printers on the user's workstations. They examine customer's units for potentially defective parts causing impairment of proper equipment uptime. They help customers configure internet connections. They maintain up-to-date knowledge of publishing modification and retrofits to help customers maximize equipment uptime. Also, they must have the traits of physical strength, mechanical skills, and dexterity.
Service technician associate responsibilities
Here are examples of responsibilities from real service technician associate resumes:
- Facilitate escalations of complex desktop issues and manage cases through resolution.
- Perform vendor, internal, and client SLA performance meetings and problem identification and resolution.
- Serve as liaison to DDS staff involve in the coordination of the medical examination process.
- Install power relate equipment - batteries, cables, breakers, bus bars, rectifiers, earth quake bracing.
- Evaluate PC readiness for technology implementations, upgrades and migrations.
- Include regularly schedule maintenance, safety recalls, computerize alignments, electrical and on-board computer module diagnosis using Audi diagnostic software.
- Construct electrical components to run various dock levelers and truck restraints
Service technician associate skills and personality traits
We calculated that 36% of Service Technician Associates are proficient in Customer Service, Troubleshoot, and Customer Satisfaction. They’re also known for soft skills such as Dexterity, Mechanical skills, and Organizational skills.
We break down the percentage of Service Technician Associates that have these skills listed on their resume here:
- Customer Service, 36%
Involved in providing/conducting re-training of consultants in areas of Customer Service and product information to improve our quality and business metrics.
- Troubleshoot, 12%
Performed troubleshoot, repair and Maintenance of manufacturing plants.
- Customer Satisfaction, 11%
Sign in to a live Chat account review scenario's, take the proper course of action to meet customer satisfaction.
- SQL, 5%
Complete Solution Support responsibility for 50+ customer systems including OnBase, MS SQL, and custom-developed solutions.
- Technical Service, 4%
Trained newly hired technical service associates.
- Customer Support, 4%
Provide customer support and inquiry resolution through multiple high volume telephone lines and emails.
Most service technician associates use their skills in "customer service," "troubleshoot," and "customer satisfaction" to do their jobs. You can find more detail on essential service technician associate responsibilities here:
Dexterity. To carry out their duties, the most important skill for a service technician associate to have is dexterity. Their role and responsibilities require that "heavy vehicle and mobile equipment service technicians must perform many tasks, such as disassembling engine parts, connecting or attaching components, and using hand tools, with a steady hand and good hand-eye coordination." Service technician associates often use dexterity in their day-to-day job, as shown by this real resume: "maintain and repair equipment using hands and tools. "
Mechanical skills. Another essential skill to perform service technician associate duties is mechanical skills. Service technician associates responsibilities require that "heavy vehicle and mobile equipment service technicians must be familiar with engine components and systems and know how they interact with each other." Service technician associates also use mechanical skills in their role according to a real resume snippet: "completed six credit hours at carrier university in the courses: professional mechanical troubleshooting, and professional electrical troubleshooting. "
Organizational skills. This is an important skill for service technician associates to perform their duties. For an example of how service technician associate responsibilities depend on this skill, consider that "heavy vehicle and mobile equipment service technicians must maintain accurate service records and parts inventories." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a service technician associate: "planned, tested, installed, and integrated new and upgraded versions of windows and mac os on organizational computer systems. ".
Physical strength. For certain service technician associate responsibilities to be completed, the job requires competence in "physical strength." The day-to-day duties of a service technician associate rely on this skill, as "heavy vehicle and mobile equipment service technicians must be able to lift and move heavy equipment, tools, and parts without risking injury." For example, this snippet was taken directly from a resume about how this skill applies to what service technician associates do: "collect information and troubleshoot issues related to network, telecom and systems administration when physical access to a location is required. "
Troubleshooting skills. A commonly-found skill in service technician associate job descriptions, "troubleshooting skills" is essential to what service technician associates do. Service technician associate responsibilities rely on this skill because "heavy vehicle and mobile equipment service technicians must be familiar with diagnostic equipment to find the source of malfunctions." You can also see how service technician associate duties rely on troubleshooting skills in this resume example: "perform on-site customer support to assist with aircraft testing and troubleshooting, systems integration, and investigation of product related issues. "
The three companies that hire the most service technician associates are:
- Uline18 service technician associates jobs
- Smart Care Equipment Solutions17 service technician associates jobs
- Ernst & Young6 service technician associates jobs
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Service technician associate vs. Technician
Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with. They are usually working with electricity or with technological advancements. Technicians may be assigned to do the construction of equipment or materials related to their field of study. They may also be assigned to conduct diagnostics and other maintenance activities to ensure that the equipment works properly. Technicians may also be required to conduct basic repairs in case of problems. It is important that technicians have good analytical skills and decision-making skills.
While similarities exist, there are also some differences between service technician associates and technician. For instance, service technician associate responsibilities require skills such as "troubleshoot," "customer satisfaction," "sql," and "technical service." Whereas a technician is skilled in "patients," "patient care," "hand tools," and "diagnosis." This is part of what separates the two careers.
Technicians tend to reach lower levels of education than service technician associates. In fact, technicians are 5.1% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.Service technician associate vs. Junior technician
A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.
In addition to the difference in salary, there are some other key differences worth noting. For example, service technician associate responsibilities are more likely to require skills like "troubleshoot," "technical service," "phone calls," and "java." Meanwhile, a junior technician has duties that require skills in areas such as "hvac," "fall protection," "jr," and "level ii." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Junior technicians tend to reach lower levels of education than service technician associates. In fact, they're 5.1% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.Service technician associate vs. Field technician
A field technician is responsible for providing technical and maintenance support for the customers by area visits. Field technicians' duties include diagnosing technical problems, replacing malfunction components, upgrading systems for efficiency, running equipment tests to ensure stability, creating draft reports of performed processes, utilizing vehicles and other tools safely, following client's specifications on operating equipment, and adhering to the safety standards. A field technician must have excellent communication and decision-making skills, as well as extensive knowledge of the technological industry.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a service technician associate is likely to be skilled in "troubleshoot," "sql," "technical service," and "phone calls," while a typical field technician is skilled in "ladders," "test equipment," "hand tools," and "smartphones."
Field technicians typically earn lower educational levels compared to service technician associates. Specifically, they're 5.1% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.Service technician associate vs. Service manager/senior technician
Even though a few skill sets overlap between service technician associates and service managers/senior technician, there are some differences that are important to note. For one, a service technician associate might have more use for skills like "customer service," "technical service," "phone calls," and "java." Meanwhile, some responsibilities of service managers/senior technician require skills like "project management," "infrastructure," "service delivery," and "service management. "
The average resume of service managers/senior technician showed that they earn higher levels of education compared to service technician associates. So much so that theyacirc;euro;trade;re 6.7% more likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.4%.Types of service technician associate
Updated January 8, 2025











