Service technicians are assigned in the field to address the concerns of their clients. Service technicians are responsible for the installation, maintenance, or repair of different units or items related to their company's products or services. They should be familiar with their company's products so that they can properly install, maintain, or repair them. They conduct diagnostics and analysis to assess the condition of the unit they are servicing and properly address problems. They also do routine maintenance check-ups. Service technicians are expected to be trustworthy, have good analytical skills, and have good decision-making skills.

Service Technician Responsibilities

Here are examples of responsibilities from real service technician resumes representing typical tasks they are likely to perform in their roles.

  • Manage and perform the installation of HVAC equipment, air handlers, condensers, thermostats, ducts and piping.
  • Perform routine maintenance work on loaders, conveyors, trucks, and trailers.
  • Cable installation as a COMCAST subcontractor
  • Ensure ISO compliance and perform QC.
  • Service damaged smartphones, tablets, and peripherals.
  • Remove and launch boats from water using heavy equipment.
  • Install broadband communications, including cable, phone, and internet.
  • Dispense and re-cover various types of refrigerants according to EPA laws.
  • Follow the daily procedures and accountability of an ISO certify company.
  • Perform service on customer boats in a timely manner, diag.
  • Follow regulations set by NFPA, EPA, ASHRAE and city ordinances.
  • Operate heavy duty machinery such as tractors, bobcats, skip loaders.
  • Comply with federal, state, NEC, NFPA and local AHJ requirements.
  • Install invisible fence pet containment systems design to meet customer's specific needs.
  • Maintain network integrity for high visibility customers FCC, FAA, and U.S.

Service Technician Skills and Personality Traits

We calculated that 7% of Service Technicians are proficient in Plumbing, Customer Service, and Preventative Maintenance. They’re also known for soft skills such as Math skills, Time-management skills, and Mechanical skills.

We break down the percentage of Service Technicians that have these skills listed on their resume here:

  • Plumbing, 7%

    Identified electrical, plumbing and safety problems applicable to the installation and took necessary corrective action.

  • Customer Service, 6%

    Performed all aspects of customer service to include repair recommendations, general information exchange, and generated service action request documents.

  • Preventative Maintenance, 6%

    Service calls for emergency repairs -Preventative maintenance for integrated audio visual systems -Installation of commercial integrated audio visual systems

  • Hand Tools, 6%

    Adjusted and replaced defective or improperly functioning circuitry and electronics components, using hand tools and soldering iron.

  • CDL, 6%

    Operated a service truck with CDL license to deliver fuel and perform preventive and scheduled maintenance on large construction equipment.

  • Patients, 6%

    Acquired over twenty-five unsolicited Patient Satisfaction Surveys where patients indicated high satisfaction with service and left positive comments.

"plumbing," "customer service," and "preventative maintenance" aren't the only skills we found service technicians list on their resumes. In fact, there's a whole list of service technician responsibilities that we found, including:

  • Mechanical skills is also an important skill for service technicians to have. This example of how service technicians use this skill comes from a service technician resume, "heavy vehicle and mobile equipment service technicians must be familiar with engine components and systems and know how they interact with each other" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "maintain service of air compressors, hydraulic lifts and other mechanical machines.assist in bleeding break lines. "
  • In order for certain service technician responsibilities to be completed, the job requires the skill "physical strength." According to a service technician resume, "heavy vehicle and mobile equipment service technicians must be able to lift and move heavy equipment, tools, and parts without risking injury." As an example, this snippet was taken directly from a resume about how this skill applies: "performed alarm installation and service/repair equipment, tested physical operation, tested and installed door access control systems for customer's. "
  • As part of the service technician description, you might find that one of the skills that might be helpful to the job is "organizational skills." A service technician resume included this snippet: "heavy vehicle and mobile equipment service technicians must maintain accurate service records and parts inventories." This skill could be useful in this scenario: "educated on the importance of cleanliness and hygiene by assisting in organizational needs. "
  • While "troubleshooting skills" is listed last on this skills list, don't underestimate its importance to service technician responsibilities. The skill is described by this resume snippet, "heavy vehicle and mobile equipment service technicians must be familiar with diagnostic equipment to find the source of malfunctions." Here is an example of how this skill is used, "performed inspections, maintenance, and troubleshooting of steam boilers, air compressors, and bridge cranes. "
  • See the full list of service technician skills.

    Choose From 10+ Customizable Service Technician Resume templates

    Build a professional Service Technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Service Technician resume.

    Service Technician Resume
    Service Technician Resume
    Service Technician Resume
    Service Technician Resume
    Service Technician Resume
    Service Technician Resume
    Service Technician Resume
    Service Technician Resume
    Service Technician Resume
    Service Technician Resume
    Service Technician Resume
    Service Technician Resume
    Service Technician Resume
    Service Technician Resume
    Service Technician Resume
    Service Technician Resume

    resume document icon

    Don't Have A Professional Resume?

    What Instrument Technician Apprentices Do

    An instrument technician apprentice is responsible for performing installation and repairs on various electrical equipment and instruments such as control panels and motors, all while under the supervision and directives of a senior or master technician. Typically, their tasks revolve around conducting regular maintenance checks, coordinating with other technicians, organizing supplies, operating electrical tools, and understanding various electronic principles. Furthermore, there are also instances where one may liaise with clients to discuss the extent of damage or repairs, building positive relationships in the process to secure a client base.

    In this section, we compare the average service technician annual salary with that of an instrument technician apprentice. Typically, instrument technician apprentices earn a $530 lower salary than service technicians earn annually.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both service technicians and instrument technician apprentices positions are skilled in preventative maintenance, hand tools, and customer satisfaction.

    There are some key differences in responsibilities as well. For example, a service technician responsibilities require skills like "plumbing," "customer service," "cdl," and "patients." Meanwhile a typical instrument technician apprentice has skills in areas such as "good communication," "maintenance services," "filter changes," and "hvac." This difference in skills reveals how truly different these two careers really are.

    Instrument technician apprentices tend to make the most money in the automotive industry by averaging a salary of $38,671. In contrast, service technicians make the biggest average salary of $44,255 in the technology industry.

    Instrument technician apprentices tend to reach similar levels of education than service technicians. In fact, instrument technician apprentices are 0.0% less likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.

    What Are The Duties Of a Preventive Maintenance Technician?

    A preventive maintenance technician performs routine facility maintenance to prevent possible mechanical failure. The technicians change worn out machine parts before they can cause mechanical damage. They keep the facility operating. It is their job to conduct quality assessments, maintain inventory, and schedule repairs. Also, they see to it that machines are up and running at all times. They are expected to be equipped with skills in customer service, problem-solving, reading comprehension, business operation, and mechanical aptitude.

    Now we're going to look at the preventive maintenance technician profession. On average, preventive maintenance technicians earn a $556 higher salary than service technicians a year.

    Not everything about these jobs is different. Take their skills, for example. Service technicians and preventive maintenance technicians both include similar skills like "plumbing," "customer service," and "preventative maintenance" on their resumes.

    But both careers also use different skills, according to real service technician resumes. While service technician responsibilities can utilize skills like "cdl," "patients," "safety procedures," and "diagnosis," some preventive maintenance technicians use skills like "hvac," "water filters," "cnc," and "safety regulations."

    It's been discovered that preventive maintenance technicians earn higher salaries compared to service technicians, but we wanted to find out where preventive maintenance technicians earned the most pay. The answer? The automotive industry. The average salary in the industry is $47,655. Additionally, service technicians earn the highest paychecks in the technology with an average salary of $44,255.

    On the topic of education, preventive maintenance technicians earn similar levels of education than service technicians. In general, they're 0.1% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.

    How a Refrigeration Technician Compares

    A refrigeration technician is responsible for managing refrigeration and cooling systems for private households and commercial establishments. Refrigeration technicians install refrigeration components, requiring them to have an excellent analysis of blueprints and schematics. They inspect the system components and inform the household owners and management for preventive maintenance and troubleshooting for minor defects and inconsistencies, as well as calculating costs and materials for repairs. A refrigeration technician must be well-equipped with mechanical knowledge to identify failures and upgrade units as necessary.

    The third profession we take a look at is refrigeration technician. On an average scale, these workers bring in higher salaries than service technicians. In fact, they make a $10,322 higher salary per year.

    While looking through the resumes of several service technicians and refrigeration technicians we discovered that both professions have similar skills. These similarities include skills such as "plumbing," "customer service," and "preventative maintenance," but they differ when it comes to other required skills.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a service technician is likely to be skilled in "cdl," "patients," "diagnosis," and "strong customer service," while a typical refrigeration technician is skilled in "hazmat," "ventilation," "psm," and "freon."

    Additionally, refrigeration technicians earn a higher salary in the manufacturing industry compared to other industries. In this industry, they receive an average salary of $56,136. Additionally, service technicians earn an average salary of $44,255 in the technology industry.

    When it comes to education, refrigeration technicians tend to earn similar education levels than service technicians. In fact, they're 1.2% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

    Description Of an Installation And Service Technician

    An installation and service technician is an individual who oversees the continuous operation of personal equipment through operating functions. Installation and service technicians maintain the supplies, perform preventive maintenance, and call for repairs in structures. They install, test, maintain and troubleshoot cables, switches, and any other telecommunications equipment. The skills necessary to perform this job include mechanical and electrical knowledge, customer service, working for long hours in confined spaces, and communication skills.

    Now, we'll look at installation and service technicians, who generally average a lower pay when compared to service technicians annual salary. In fact, the difference is about $3,177 per year.

    While both service technicians and installation and service technicians complete day-to-day tasks using similar skills like plumbing, customer service, and preventative maintenance, the two careers also vary in other skills.

    While some skills are shared by these professions, there are some differences to note. "cdl," "patients," "customer satisfaction," and "safety procedures" are skills that have shown up on service technicians resumes. Additionally, installation and service technician uses skills like little supervision, nec, broadband, and pet on their resumes.

    In general, installation and service technicians make a higher salary in the construction industry with an average of $40,171. The highest service technician annual salary stems from the technology industry.

    Installation and service technicians reach similar levels of education when compared to service technicians. The difference is that they're 1.2% more likely to earn a Master's Degree less, and 0.0% less likely to graduate with a Doctoral Degree.

    What a Service Technician Does FAQs

    Is Field Service Technician A Good Job?

    Yes, field service technician is a good job. Whether it is a good job for you depends on your individual strengths and expectations for your career path. For example, a career as a field service technician is vanishingly unlikely to provide a six-figure salary.

    What Is A Service Technician Apprenticeship?

    A service technician apprenticeship is a form of vocational training. Through an apprenticeship, a prospective service technician undergoes extensive training. This training usually takes place on the job. They will often apprentice under the instruction of an experienced service technician.

    Search For Service Technician Jobs