How To Become A Service Technician Lead: What It Is and Career Path

What is a service technician lead and how to become one

Updated January 8, 2025

4 min read

In high school, the service technician lead was probably voted "most likely to MacGyver on their way off a desert island with a piece of rope, a pair of pliers, and a pineapple." A person needs to be very handy and have creative problem-solving skills to be a successful service technician lead.

Depending on where they work, the service technician lead could work with a variety of equipment. They could install and maintain computers, networks, Cisco routers, and even golf carts. Regardless of where they work, service technician leads need to have years of experience in maintenance and the ability to solve problems creatively.

Working as a service technician lead also involves a lot of people skills. The service technician lead is responsible for a team of more junior service technicians. They instruct newer colleagues on best repair procedures and make sure everyone follows OSHA regulations. On a repair team, the buck stops with the service technician lead.

ScoreService Technician LeadUS Average

Salary

7.7

Avg. Salary $104,707

Avg. Salary $59,228

Stability level

6.4

Growth rate 8%

Growth rate 0.3%

Diversity

7.2

Race

American Indian and Alaska Native 0.74%

Asian 1.72%

Black or African American 5.20%

Hispanic or Latino 15.59%

Unknown 3.79%

White 72.95%

Gender

female 9.66%

male 90.34%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

6.4

Stress level is manageable

7.1 - high

Complexity level

7.4

Complexity level is challenging

7 - challenging

Work life balance

5.8

Work life balance is fair

6.4 - fair

Key steps to become a service technician lead

Explore service technician lead education requirements

Most common service technician lead degrees

Bachelor's

35.3 %

Associate

25.6 %

High School Diploma

17.6 %

Start to develop specific service technician lead skills

Skills	Percentages
Customer Service	16.06%
Java	7.25%
Infrastructure	6.96%
Patients	6.94%
Preventative Maintenance	4.93%

Complete relevant service technician lead training and internships

Accountants spend an average of 1-2 years on post-employment, on-the-job training. New service technician leads learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service technician lead based on U.S. Bureau of Labor Statistics data and data from real service technician lead resumes.

Gain additional service technician lead certifications

Service technician lead certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific service technician lead certification, having one may help you stand out relative to other applicants.

The most common certifications for service technician leads include OSHA Safety Certificate and Master Certified Electronics Technician (CETma).

More About Certifications

Research service technician lead duties and responsibilities

Manage and maintain the MPLS data and the IP and traditional voice networks for all HMX locations.
Manage a team of consultants that provide installation, upgrades, training and maintenance of Ellucian ERP products to clients.
Manage and organize SharePoint database for machine allocation.
Manage SDLC for development projects and develop productivity matrices.

Get service technician lead experience

Generally, it takes 6-12 months to become a service technician lead. The most common roles before becoming a service technician lead include service technician, maintenance technician team lead and technician.

Prepare your service technician lead resume

When your background is strong enough, you can start writing your service technician lead resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service technician lead resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable service technician lead resume templates

Build a professional service technician lead resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service technician lead resume.