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Become A Service Technician Lead

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Working As A Service Technician Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $108,378

    Average Salary

What Does A Service Technician Lead Do At Cummins Inc.

* Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
* Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
* Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
* Escalates unresolved issues to product specialists or supervisor.
* Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
* Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
* Identifies additional sales and service opportunities with customer.
* Completes training in line with skill and business requirements.
* Maintains service vehicle and tools for cleanliness and proper operation.
* Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

What Does A Service Technician Lead Do At Vmware

* Collaborate with project team members and cross functional product teams to design and implement the billing capabilities for VMware services.
* You will be a guide in the entire application life-cycle including research, design, development, testing (dev owns quality), along with continuous deployment and delivery
* Push the envelope in adopting new technologies, best design practices to ensure our products are the best in usability
* Develop complex, highly available, distributed, cloud-based solutions, and maintain its high level of quality software
* Challenge you to walk in a different path and to deliver quickly while maintaining a high quality
* Engineer highly resilient systems and be responsible for availability and scalability of the service.
* Provide technical leadership to team members and be a team player.
* Lead design and code reviews with a major focus on best user experience, performance, scalability and future expansion.
* You will deliver billing platform capabilities in an agile fashion while maintaining high software engineering practices.
* You will work directly with peer R&D groups, IT teams and Business Operations teams to align on the needs of the products and operations.
* Mentor and coach junior engineers and seek opportunity to bring in continuous improvements to implement front-end best practices

What Does A Service Technician Lead Do At J-W Energy Company

* may include any or all of the following.
* Other duties may be assigned.
* Performs scheduled preventive and corrective field mechanical service on gas compression units.
* Represents the company in a professional manner at all times and provides outstanding customer service while performing all assigned tasks.
* Responsible for submitting accurate maintenance reports, expense reports, timesheets and other necessary paperwork daily.
* Inventory control – manages the supply, storage and accessibility of parts as well as tools in order to insure an adequate supply to do the work without excessive oversupply or shrinkage.
* Diagnose engine/compressor failures accurately and efficiently.
* Conduct timely rebuilds/overhauls of compressors, engines and controls on gas compressor packages in the field or shop.
* Respond to recurring problems and emergency services, as needed.
* Helps coordinate setting of new units and conducts start-up testing.
* Other duties may include mechanical as well as electrical assignments in regards to natural gas compressor systems and their appliances.
* Supervisory Responsibilities:
* This position has no supervisory responsibilities

What Does A Service Technician Lead Do At Freese and Nichols, Inc.

* Assist in the development and execution of FNI’sGroundwater Services Business Plan.
* Analyze groundwater resources as water supplyalternatives in planning for our clients
* This includes the development of groundwater models and the use ofexisting models such as GAM’s.
* Serve as a strategic partner to clients in thedevelopment of new groundwater supplies, including well fields, ASR, andbrackish groundwater development.
* Leading the development of groundwater planningstudies, feasibility studies, design plans, technical specifications, and costestimates.
* Serving as Project Manager/ProgramManager/Engineer of Record/Lead Scientist to lead the planning, design, andconstruction of groundwater supply projects.
* Provide permitting and design services in thedevelopment of new groundwater supplies, including well fields, ASR, andbrackish groundwater development.
* Provide program management and coordination withrelated design services (Water Transmission, Water Treatment) in thedevelopment of new groundwater supplies, including well fields, ASR, andbrackish groundwater development.
* Provide operational analysis and advice onexisting groundwater supplies.
* Conduct water quality analysis for groundwatersupplies.
* Leading multi-disciplined teams consisting ofboth engineers and scientists during planning, design, and construction ofcomplex groundwater supply development projects

What Does A Service Technician Lead Do At Danaher Corporation

* Territory development in conjunction with Territory Sales Manager.
* High focus on the customer relationship and presentation of service activities/service offerings.
* Create and grow multiple aspects of our business through supporting regional and company goals.
* Identifying, owning, and tracking any issues with an account, according to escalation procedure, to reach resolution.
* Point of escalation for troubleshooting of our products and services.
* Ensure dealers in assigned territory are adequately supported for service and installs.
* Rapid reaction to escalated and customer down issues and maintain a high level of professionalism at all times.
* Own the customer issue to resolution and complete service documents
* Provide reports to management.
* Ability to transfer acquired knowledge to Field Support personnel through established internal procedures.
* The types of knowledge transfer would utilize internal documentation, curriculum development, writing procedures and directly training personnel.
* Mentor and support Field Support team members.
* Coordinate all direct installations within assigned territory.
* Ensure dealer technical training needs are met within assigned territory.
* Maintain records of dealer technicians that have completed training.
* Provides telephone technical support for dealer partners and end users.
* Qualification
* This position will require strong interpersonal face-to-face, phone, and email skills and a strong customer focus resolving and troubleshooting customer issues.
* It will include troubleshooting/installing equipment on site with service technicians and solving application problems with the end user that may or may not be comfortable using a computer.
* This position requires working non-standard hours and includes travel that may occur on weekends when necessary.
* The role requires supporting and performing complex technical duties related to KaVo Kerr products, by answering customer/dealer questions or resolving issues in the field.
* This role serves as a technical liaison in an assigned territory that handles customer escalations, installs assists, direct installs and executes technical projects.
* This role requires flexibility in work schedule and the ability to work holidays and overtime, and travel 75% as dictated by business needs

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How To Become A Service Technician Lead

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Service Technician Lead jobs

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Service Technician Lead Demographics

Gender

  • Male

    84.9%
  • Female

    12.6%
  • Unknown

    2.5%

Ethnicity

  • White

    77.3%
  • Hispanic or Latino

    12.6%
  • Asian

    8.4%
  • Unknown

    1.3%
  • Black or African American

    0.4%
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Languages Spoken

  • Spanish

    33.3%
  • Japanese

    20.0%
  • Portuguese

    13.3%
  • German

    6.7%
  • French

    6.7%
  • Carrier

    6.7%
  • Thai

    6.7%
  • Afrikaans

    6.7%
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Service Technician Lead

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Service Technician Lead Education

Service Technician Lead

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Real Service Technician Lead Salaries

Job Title Company Location Start Date Salary
Service Infrastructure Tech Lead Yelp Inc. San Francisco, CA Oct 17, 2016 $195,000
Service Infrastructure Tech Lead Yelp Inc. San Francisco, CA Sep 28, 2016 $195,000
Service Infrastructure Tech Lead Yelp, Inc. San Francisco, CA Oct 12, 2015 $185,000
Service Infrastructure Tech Lead Yelp, Inc. San Francisco, CA Oct 23, 2014 $185,000
Senior Data Service Architect/Technical Lead RBC Capital Markets, LLC Jersey City, NJ Mar 21, 2016 $150,000 -
$225,000
North America Parts and Service IT Lead CNH Industrial America LLC Burr Ridge, IL Jan 10, 2015 $145,000
North America Parts and Service IT Lead CNH Industrial America LLC Burr Ridge, IL Oct 01, 2015 $145,000
Technical Lead, Backend Services Group Crunchyroll, Inc. San Francisco, CA Mar 28, 2016 $140,005
Technical Lead, Platform Services Rhapsody International Seattle, WA Apr 25, 2016 $138,300
Tech Lead, Core Services CNBC LLC Englewood Cliffs, NJ Dec 11, 2016 $133,900
Tech Lead Core Services CNBC LLC Englewood Cliffs, NJ Jul 07, 2016 $133,900
Technical Lead, Core Services CNBC LLC Englewood Cliffs, NJ Nov 12, 2013 $130,000
Technical Lead, Platform Services Rhapsody International Inc. Seattle, WA Sep 01, 2013 $121,500
Drilling Services NPI Technical Lead Hydril USA Distribution LLC Houston, TX Apr 16, 2014 $120,000
Technical Leader Services Cisco Systems, Inc. Parkton, NC Apr 11, 2016 $119,288 -
$143,800
IS Technical Lead, Shared Services Stryker Corporation Mahwah, NJ Nov 09, 2016 $108,915
IS Technical Lead, Shared Services Stryker Corporation Portage, MI Oct 10, 2016 $96,197
Technical Lead for Application Services University of California, Los Angeles Los Angeles, CA Jan 02, 2014 $95,000

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Top Skills for A Service Technician Lead

TroubleshootWindowsServerHardwareCustomerServiceTechnicalSupportWebServicesPreventativeMaintenanceHvacFinancialPatientCareSuperviseArchitectureCustomerSatisfactionSQLServerServiceCallsStatusInternetVoipVerizonVitalSigns

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Top Service Technician Lead Skills

  1. Troubleshoot
  2. Windows Server
  3. Hardware
You can check out examples of real life uses of top skills on resumes here:
  • Use SIS and ET to effectively troubleshoot problems, and use DBS to order parts to effectively repair.
  • Install any and all hardware for the customer monitors, computers, scanners, printers etc.
  • Service Technician: Responsible for repairs, sales and overall customer service and satisfaction.
  • Provide technical support to customers on operational or maintenance aspects of system equipment.
  • Implemented the new Geocentric Web Services (C# 2.0, ASP.NET):.

Top Service Technician Lead Employers

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