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Become A Service Technician Lead

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Working As A Service Technician Lead

  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Getting Information
  • Operating Vehicles, Mechanized Devices, or Equipment
  • Updating and Using Relevant Knowledge
  • Unpleasant/Hazardous Environment

  • Outdoors/walking/standing

  • Stressful

  • $110,167

    Average Salary

What Does A Service Technician Lead Do

Automotive service technicians and mechanics, often called service technicians or service techs, inspect, maintain, and repair cars and light trucks.

Duties

Automotive service technicians and mechanics typically do the following:

  • Identify problems, often by using computerized diagnostic equipment
  • Plan work procedures, using charts, technical manuals, and experience
  • Test parts and systems to ensure that they work properly
  • Follow checklists to ensure that all critical parts are examined
  • Perform basic care and maintenance, including changing oil, checking fluid levels, and rotating tires
  • Repair or replace worn parts, such as brake pads, wheel bearings, and sensors
  • Perform repairs to manufacturer and customer specifications
  • Explain automotive problems and repairs to clients

Although service technicians work on traditional mechanical systems, such as engines, transmissions, and drivebelts, they must also be familiar with a growing number of electronic systems. Braking, transmission, and steering systems, for example, are controlled primarily by computers and electronic components.

Other integrated electronic systems, such as accident-avoidance sensors, are becoming common as well. In addition, a growing number of technicians are required to work on vehicles that consume alternative fuels, such as ethanol and electricity.

Service technicians use many different tools, including computerized diagnostic tools and power tools such as pneumatic wrenches, lathes, welding torches, and jacks and hoists. These tools usually are owned by their employers.

Service technicians also use many common hand tools, such as wrenches, pliers, and sockets and ratchets. Service technicians generally own these tools themselves. In fact, experienced workers often have thousands of dollars invested in their personal tool collection. For example, some invest in their own set of pneumatic tools—such as impact wrenches—powered by compressed air.

The following are examples of types of service technicians:

Automotive air-conditioning technicians install and repair air-conditioners and parts, such as compressors, condensers, and controls. These workers must be trained and certified in handling refrigerants.

Brake technicians diagnose brake system problems, adjust brakes, replace brake rotors and pads, and make other repairs on brake systems. Some technicians specialize in both brake and front-end work. (See “Front-end technicians.”) 

Drivability technicians, also known as diagnostic technicians, use their extensive knowledge of engine management and fuel, electrical, ignition, and emissions systems to diagnose issues that prevent engines from performing efficiently. They often use the onboard diagnostic system of a car and electronic testing equipment such as scan tools and multimeters to find the malfunction.

Front-end technicians diagnose ride, handling, and tire wear problems. To correct these problems, they frequently use special alignment equipment and wheel-balancing machines.

Transmission technicians and rebuilders work on gear trains, couplings, hydraulic pumps, and other parts of transmissions. An extensive knowledge of computer controls and the ability to diagnose electrical and hydraulic problems are needed to work on these complex components.

For information about technicians who work on large trucks and buses, see the profile on diesel service technicians and mechanics.

For information about technicians who work on farm equipment, construction vehicles, and railcars, see the profile on heavy vehicle and mobile equipment service technicians.

For information about technicians who repair and service motorcycles, motorboats, and small all-terrain vehicles, see the profile on small engine mechanics.

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How To Become A Service Technician Lead

Employers prefer that automotive service technicians and mechanics complete a formal training program at a postsecondary institution. Industry certification is usually required once the person is employed.

Education

High school courses in automotive repair, electronics, computers, and mathematics provide a good background for prospective service technicians. However, high school graduates typically need further training to become fully qualified.

Completing a vocational or other postsecondary education program in automotive service technology is considered the best preparation for entry-level positions. Programs usually last 6 months to a year and provide intensive career preparation through classroom instruction and hands-on practice. Short-term certificate programs in a particular subject, such as brake maintenance or engine performance, are also available.

Some service technicians get an associate’s degree. Courses usually include mathematics, electronics, and automotive repair. Some programs add classes in customer service and other necessary skills.

Various automobile manufacturers and dealers sponsor associate’s degree programs. Students in these programs typically spend alternating periods attending classes full time and working full time in service shops under the guidance of an experienced technician.

Training

Service technicians who have graduated from postsecondary programs in automotive service technology generally require little on-the-job training.

Those who have not completed postsecondary education, however, generally start as trainee technicians, technicians’ helpers, or lubrication workers. They gradually acquire more knowledge and experience by working with experienced mechanics and technicians.

Licenses, Certifications, and Registrations

The U.S. Environmental Protection Agency (EPA) requires all technicians who buy or work with refrigerants to be certified in proper refrigerant handling. No formal test preparation is required, but many trade schools, unions, and employer associations offer training programs designed for the EPA exam.

Certification from the National Institute for Automotive Service Excellence (ASE) is the standard credential for service technicians. Certification demonstrates competence and usually brings higher pay. Many employers require their service technicians to become certified.

ASE certification is available in nine different automobile specialty areas: automatic transmission/transaxle, brakes, light vehicle diesel engines, electrical/electronic systems, engine performance, engine repair, heating and air-conditioning, manual drive train and axles, and suspension and steering.

To become certified, technicians must have at least 2 years of experience (or relevant schooling and 1 year of experience) and pass an exam. Technicians who achieve certification in all of the foregoing areas (light vehicle diesel engine certification is not required) may earn ASE Master Technician status.

Important Qualities

Customer-service skills. Service technicians must discuss automotive problems—along with options to fix them—with their customers. Because workers may depend on repeat clients for business, they must be courteous, good listeners, and ready to answer customers’ questions.

Detail oriented. Service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes.

Dexterity. Service technicians perform many tasks that require steady hands and good hand-eye coordination, such as assembling or attaching components and subassemblies.

Mechanical skills. Service technicians must be familiar with engine components and systems and know how they interact with each other. They often must take apart major parts for repairs and be able to put them back together properly.

Organizational skills. Service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts.

Physical strength. Service technicians must sometimes lift and maneuver heavy parts such as engines and body panels.

Troubleshooting skills. Service technicians must be able to use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems. They must be familiar with electronic control systems and the appropriate tools needed to fix and maintain them.

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Service Technician Lead Jobs

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Service Technician Lead Career Paths

Service Technician Lead
Project Manager General Manager Service Advisor
Assistant Service Manager
5 Yearsyrs
Operations Manager Property Manager Facilities Manager
Director Of Facilities
12 Yearsyrs
Lead Technician Systems Administrator Engineer
Engineering Manager
10 Yearsyrs
Maintenance Supervisor Service Manager Maintenance Manager
Facilities Maintenance Manager
11 Yearsyrs
Mechanic Technician Field Technician
Field Manager
5 Yearsyrs
Field Supervisor Operations Manager Driver
Fleet Manager
7 Yearsyrs
Technical Support Specialist Specialist Property Manager
General Contractor
6 Yearsyrs
Service Manager Project Manager Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Lead Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Mechanic Material Handler Installer
Installation Manager
7 Yearsyrs
Project Manager President Laboratory Assistant
Laboratory Manager
5 Yearsyrs
Maintenance Supervisor Maintenance Manager
Maintenance Director
11 Yearsyrs
Information Technology Project Manager Training Manager Quality Assurance Manager
Manufacturing Manager
10 Yearsyrs
Service Manager Operations Manager
Program Manager
8 Yearsyrs
Technical Support Specialist Analyst Quality Control Analyst
Quality Control Supervisor
5 Yearsyrs
Operations Manager General Manager Technician
Service Manager
7 Yearsyrs
Field Supervisor Maintenance Technician Lead Technician
Technical Manager
7 Yearsyrs
Information Technology Project Manager Instructor Field Service Technician
Technical Services Manager
7 Yearsyrs
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Do you work as a Service Technician Lead?

Help others decide if this is a good career for them

Average Length of Employment
Master Technician 5.8 years
Service Engineer 3.3 years
Service Technician 3.2 years
Technician 2.6 years
Top Employers Before
Technician 7.2%
Owner 3.9%
Manager 2.7%
Installer 2.7%
Foreman 2.4%
Top Employers After
Technician 4.5%
Owner 4.3%
Manager 3.7%
Supervisor 2.8%
Consultant 2.1%

Do you work as a Service Technician Lead?

Service Technician Lead Demographics

Gender

Male

88.1%

Female

10.4%

Unknown

1.5%
Ethnicity

White

61.9%

Hispanic or Latino

15.2%

Black or African American

11.7%

Asian

7.5%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

36.0%

Carrier

20.0%

German

8.0%

Portuguese

6.0%

Japanese

4.0%

French

4.0%

Arabic

4.0%

Swedish

2.0%

Mandarin

2.0%

Persian

2.0%

Cherokee

2.0%

Russian

2.0%

Urdu

2.0%

Afrikaans

2.0%

Thai

2.0%

Italian

2.0%
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Service Technician Lead Education

Schools

University of Phoenix

23.4%

Universal Technical Institute

11.7%

Southern New Hampshire University

4.8%

Kaplan University

4.8%

Ferris State University

4.1%

Southern Illinois University Carbondale

4.1%

Community College of the Air Force

4.1%

University of Texas at Austin

4.1%

A-Technical College

4.1%

York Technical College

3.4%

Howard Community College

3.4%

Metropolitan State University of Denver

3.4%

More Tech Institute

3.4%

Georgia Institute of Technology -

3.4%

Strayer University

3.4%

Syracuse University

2.8%

ECPI University

2.8%

University of South Florida

2.8%

Michigan State University

2.8%

Villanova University

2.8%
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Majors

Business

19.0%

Electrical Engineering

10.2%

Computer Science

9.7%

Automotive Technology

7.3%

Heating And Air Conditioning

7.2%

Electrical Engineering Technology

5.8%

Environmental Control Technologies/Technicians

4.9%

Information Technology

4.3%

Computer Information Systems

4.3%

General Studies

3.8%

Management

3.3%

Criminal Justice

3.3%

Education

2.7%

Computer Networking

2.3%

Finance

2.2%

Project Management

2.1%

Engineering

2.1%

Industrial Technology

1.9%

Communication

1.9%

Computer Engineering

1.9%
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Degrees

Other

33.2%

Bachelors

25.7%

Associate

18.5%

Masters

9.5%

Certificate

7.8%

Diploma

4.2%

Doctorate

0.6%

License

0.5%
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Internship
Temporary

Real Service Technician Lead Salaries

Job Title Company Location Start Date Salary
Head of Technology Services Self-Point Inc. New York, NY Feb 18, 2016 $150,000
North America Parts and Service IT Lead CNH Industrial America LLC Burr Ridge, IL Jan 10, 2015 $145,000
North America Parts and Service IT Lead CNH Industrial America LLC Burr Ridge, IL Oct 01, 2015 $145,000
Technical Lead, Backend Services Group Crunchyroll, Inc. San Francisco, CA Mar 28, 2016 $140,005
Leader-IT Service Management Harrah's Operating Company, Inc. Las Vegas, NV Feb 28, 2010 $135,000
Service Delivery Leader-Tech RUN Planning Nbcuniversal Media, LLC Englewood Cliffs, NJ Oct 01, 2013 $130,000 -
$140,000
Service Delivery Leader-Tech RUN Planning Nbcuniversal Media, LLC Englewood Cliffs, NJ Sep 30, 2013 $130,000 -
$140,000
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Aug 17, 2016 $125,677
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Aug 13, 2015 $122,313
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Nov 03, 2016 $116,000 -
$122,313

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Top Skills for A Service Technician Lead

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  1. Customer Service
  2. Safety
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Well-versed in all areas of system administration and account management, provided excellent customer service and exceptional attention to detail.
  • Conducted product and manufactured part quality assurance inspections, determining product safety, reliability and examining sources of failure.
  • Demonstrated effective and consistent technical support with special emphasis on difficult customers.
  • Troubleshooted breakdowns and repaired malfunctioning HVAC systems and components; utilized measuring and testing instruments.
  • Performed required operator and preventative maintenance services and immediately reported problems and mechanical defects to supervisor.

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Top 10 Best States for Service Technician Leads

  1. Wyoming
  2. Alaska
  3. Connecticut
  4. North Dakota
  5. New Jersey
  6. Colorado
  7. New Hampshire
  8. Nevada
  9. District of Columbia
  10. Washington
  • (112 jobs)
  • (86 jobs)
  • (628 jobs)
  • (261 jobs)
  • (1,379 jobs)
  • (1,142 jobs)
  • (338 jobs)
  • (346 jobs)
  • (139 jobs)
  • (1,109 jobs)

Top Service Technician Lead Employers

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