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Become A Service Technician Lead

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Working As A Service Technician Lead

  • Repairing and Maintaining Mechanical Equipment
  • Operating Vehicles, Mechanized Devices, or Equipment
  • Handling and Moving Objects
  • Making Decisions and Solving Problems
  • Inspecting Equipment, Structures, or Material
  • Unpleasant/Hazardous Environment

  • Make Decisions

  • $61,000

    Average Salary

What Does A Service Technician Lead Do

Heavy vehicle and mobile equipment service technicians, also called mechanics, inspect, maintain, and repair vehicles and machinery used in construction, farming, rail transportation, and other industries.

Duties

Heavy vehicle and mobile equipment service technicians typically do the following:

  • Consult equipment operating manuals, blueprints, and drawings
  • Perform scheduled maintenance, such as cleaning and lubricating parts
  • Diagnose and identify malfunctions, using computerized tools and equipment
  • Inspect, repair, and replace defective or worn parts, such as bearings, pistons, and gears
  • Overhaul and test major components, such as engines, hydraulics, and electrical systems
  • Disassemble and reassemble heavy equipment and components
  • Travel to worksites to repair large equipment, such as cranes
  • Maintain logs of equipment condition and work performed

Heavy vehicles and mobile equipment are critical to many industrial activities, including construction and railroad transportation. Various types of equipment, such as tractors, cranes, and bulldozers, are used to haul materials, till land, lift beams, and dig earth to pave the way for development and construction.

Heavy vehicle and mobile equipment service technicians repair and maintain engines, hydraulic systems, transmissions, and electrical systems of agricultural, industrial, construction, and rail equipment. They ensure the performance and safety of fuel lines, brakes, and other systems.

Service technicians use diagnostic computers and equipment to identify problems and make adjustments or repairs. For example, they may use an oscilloscope to observe the signals produced by electronic components. Service technicians also use many different power and machine tools, including pneumatic wrenches, lathes, and welding equipment. A pneumatic tool, such as an impact wrench, is an air tool powered by compressed air.

Service technicians also use many different hand tools, such as screwdrivers, pliers, and wrenches, to work on small parts and in hard-to-reach areas. They generally purchase these tools over the course of their careers, often investing thousands of dollars in their inventory.

After identifying malfunctioning equipment, service technicians repair, replace, and recalibrate components such as hydraulic pumps and spark plugs. This may involve disassembling and reassembling major equipment or making adjustments through an onboard computer program.

Farm equipment mechanics and service technicians service and repair farm equipment, such as tractors and harvesters. They also work on smaller consumer-grade lawn and garden tractors. Most work for dealer repair shops, where farmers increasingly send their equipment for maintenance.   

Mobile heavy equipment mechanics repair and maintain construction and surface mining equipment, such as bulldozers, cranes, graders, and excavators. Most work for governments, equipment rental and leasing shops, and large construction and mining companies.

Rail car repairers specialize in servicing railroad locomotives, subway cars, and other rolling stock. They usually work for railroad, public and private transit companies, and rail car manufacturers.

For information about technicians and mechanics who work primarily on automobiles, see the profile on automotive service technicians and mechanics.

For information about technicians and mechanics who work primarily on large trucks and buses, see the profile on diesel service technicians and mechanics.

For information about technicians and mechanics who primarily work on motorboats, motorcycles, and small all-terrain vehicles, see the profile on small engine mechanics.

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How To Become A Service Technician Lead

Most heavy vehicle and mobile equipment service technicians have a high school diploma or equivalent. Because vehicle and equipment technology is increasingly sophisticated and computerized, some employers prefer to hire service technicians who have completed a formal training program at a postsecondary institution.

Education

Most heavy vehicle and mobile equipment service technicians have a high school diploma or equivalent. High school courses in automotive repair, electronics, physics, and welding provide a strong foundation for a service technician’s career. However, high school graduates often need further training to become fully qualified.

Completing a vocational or other postsecondary training program in diesel technology or heavy equipment mechanics is increasingly considered the best preparation for some entry-level positions. Offered by vocational schools and community colleges, these programs cover the basics of diagnostic techniques, electronics, and other related subjects. Most programs last 1 to 2 years and lead to certificates of completion. Other programs, which lead to associate’s degrees, generally take 2 years to complete.

Training

Entry-level workers with no formal background in heavy vehicle repair often receive a few months of on-the-job training before they begin performing routine service tasks and making minor repairs. Trainees advance to more complex work as they show competence, and usually become fully qualified after 3 to 4 years of work.

Service technicians who have completed a postsecondary training program in diesel technology or heavy equipment mechanics require less training.

Many employers send new service technicians to training sessions conducted by equipment manufacturers. Training sessions may focus on particular components and technologies or types of equipment.

Licenses, Certifications, and Registrations

Some manufacturers offer certification in specific repair methods or equipment. Although not required, certification can demonstrate a service technician’s competence and usually commands higher pay.

Important Qualities

Dexterity. Heavy vehicle and mobile equipment service technicians must perform many tasks, such as disassembling engine parts, connecting or attaching components, and using hand tools, with a steady hand and good hand-eye coordination.

Mechanical skills. Heavy vehicle and mobile equipment service technicians must be familiar with engine components and systems and know how they interact with each other. They must often disassemble major parts for repairs and be able to reassemble them.

Organizational skills. Heavy vehicle and mobile equipment service technicians must maintain accurate service records and parts inventories.

Physical strength. Heavy vehicle and mobile equipment service technicians must be able to lift and move heavy equipment, tools, and parts without risking injury.

Troubleshooting skills. Heavy vehicle and mobile equipment service technicians must be familiar with diagnostic equipment, which can help find the source of malfunctions when they are difficult to identify.

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Service Technician Lead Career Paths

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Average Length of Employment
Service Technician 3.4 years
Technician 2.7 years
Top Careers Before Service Technician Lead
Technician 6.2%
Owner 3.6%
Installer 3.0%
Manager 2.9%
Supervisor 2.8%
Foreman 2.4%
Top Careers After Service Technician Lead
Owner 5.2%
Technician 4.9%
Manager 3.4%
Supervisor 2.7%
Driver 2.2%

Do you work as a Service Technician Lead?

Service Technician Lead Demographics

Gender

Male

81.6%

Female

10.0%

Unknown

8.4%
Ethnicity

White

62.1%

Hispanic or Latino

15.4%

Black or African American

11.9%

Asian

7.0%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

45.9%

Carrier

16.4%

Portuguese

6.6%

German

6.6%

Japanese

3.3%

French

3.3%

Arabic

3.3%

Swedish

1.6%

Mandarin

1.6%

Persian

1.6%

Cherokee

1.6%

Russian

1.6%

Urdu

1.6%

Afrikaans

1.6%

Thai

1.6%

Italian

1.6%
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Service Technician Lead Education

Schools

University of Phoenix

25.2%

Universal Technical Institute

10.9%

The Academy

5.0%

A-Technical College

4.7%

More Tech Institute

4.7%

Kaplan University

4.7%

Ferris State University

4.3%

Southern Illinois University Carbondale

4.3%

Pennsylvania State University

3.9%

Florida State University

3.9%

Community College of the Air Force

3.9%

University of South Florida

3.5%

University of Texas at Austin

3.1%

Strayer University

3.1%

Arizona State University

2.7%

Southern New Hampshire University

2.7%

Capella University

2.7%

Ohio University -

2.3%

Villanova University

2.3%

Atlanta Technical College

2.3%
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Majors

Business

18.2%

Electrical Engineering

10.4%

Computer Science

9.0%

Heating And Air Conditioning

8.3%

Automotive Technology

6.6%

Electrical Engineering Technology

5.9%

Environmental Control Technologies/Technicians

5.8%

General Studies

4.3%

Computer Information Systems

4.2%

Information Technology

3.9%

Criminal Justice

3.7%

Management

3.0%

Education

2.7%

Computer Networking

2.7%

Finance

2.1%

Computer Engineering

2.0%

Engineering

1.9%

Communication

1.8%

Accounting

1.8%

Industrial Technology

1.7%
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Degrees

Other

33.6%

Bachelors

24.5%

Associate

18.9%

Masters

10.4%

Certificate

7.4%

Diploma

4.1%

Doctorate

0.6%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$61,000
View Detailed Salary Report
$33,000
Min 10%
$61,000
Median 50%
$61,000
Median 50%
$61,000
Median 50%
$61,000
Median 50%
$61,000
Median 50%
$61,000
Median 50%
$61,000
Median 50%
$112,000
Max 90%
Best Paying Company
Momentive Performance Materials
Highest Paying City
San Francisco, CA
Highest Paying State
Utah
Avg Experience Level
4.0 years
How much does a Service Technician Lead make at top companies?
The national average salary for a Service Technician Lead in the United States is $61,752 per year or $30 per hour. Those in the bottom 10 percent make under $33,000 a year, and the top 10 percent make over $112,000.

Real Service Technician Lead Salaries

Job Title Company Location Start Date Salary
Head of Technology Services Self-Point Inc. New York, NY Feb 18, 2016 $150,000
North America Parts and Service IT Lead CNH Industrial America LLC Burr Ridge, IL Oct 01, 2015 $145,000
North America Parts and Service IT Lead CNH Industrial America LLC Burr Ridge, IL Jan 10, 2015 $145,000
Technical Lead, Backend Services Group Crunchyroll, Inc. San Francisco, CA Mar 28, 2016 $140,005
Leader-IT Service Management Harrah's Operating Company, Inc. Las Vegas, NV Feb 28, 2010 $135,000
Service Delivery Leader-Tech RUN Planning Nbcuniversal Media, LLC Englewood Cliffs, NJ Oct 01, 2013 $130,000 -
$140,000
Service Delivery Leader-Tech RUN Planning Nbcuniversal Media, LLC Englewood Cliffs, NJ Sep 30, 2013 $130,000 -
$140,000
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Aug 17, 2016 $125,677
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Aug 13, 2015 $122,313
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Nov 03, 2016 $116,000 -
$122,313

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Top Skills for A Service Technician Lead

  1. Customer Service
  2. Technical Support
  3. Preventative Maintenance
You can check out examples of real life uses of top skills on resumes here:
  • Well-versed in all areas of system administration and account management, provided excellent customer service and exceptional attention to detail.
  • Provide technical support/professional advice to clients, potential customers and coworkers on a day-to-day basis.
  • Performed required operator and preventative maintenance services and immediately reported problems and mechanical defects to supervisor.
  • Answered incoming service calls, providing information regarding preventative and corrective maintenance.
  • Installed access controls and video surveillance systems

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Top 10 Best States for Service Technician Leads

  1. Wyoming
  2. Alaska
  3. Connecticut
  4. North Dakota
  5. New Jersey
  6. Colorado
  7. New Hampshire
  8. Nevada
  9. District of Columbia
  10. Washington
  • (112 jobs)
  • (86 jobs)
  • (628 jobs)
  • (261 jobs)
  • (1,379 jobs)
  • (1,142 jobs)
  • (338 jobs)
  • (346 jobs)
  • (139 jobs)
  • (1,109 jobs)

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