Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Service Infrastructure Tech Lead||Yelp Inc.||San Francisco, CA||Oct 17, 2016||$195,000|
|Service Infrastructure Tech Lead||Yelp Inc.||San Francisco, CA||Sep 28, 2016||$195,000|
|Service Infrastructure Tech Lead||Yelp, Inc.||San Francisco, CA||Oct 12, 2015||$185,000|
|Service Infrastructure Tech Lead||Yelp, Inc.||San Francisco, CA||Oct 23, 2014||$185,000|
|Senior Data Service Architect/Technical Lead||RBC Capital Markets, LLC||Jersey City, NJ||Mar 21, 2016||$150,000 -
|North America Parts and Service IT Lead||CNH Industrial America LLC||Burr Ridge, IL||Jan 10, 2015||$145,000|
|North America Parts and Service IT Lead||CNH Industrial America LLC||Burr Ridge, IL||Oct 01, 2015||$145,000|
|Technical Lead, Backend Services Group||Crunchyroll, Inc.||San Francisco, CA||Mar 28, 2016||$140,005|
|Technical Lead, Platform Services||Rhapsody International||Seattle, WA||Apr 25, 2016||$138,300|
|Tech Lead, Core Services||CNBC LLC||Englewood Cliffs, NJ||Dec 11, 2016||$133,900|
|Tech Lead Core Services||CNBC LLC||Englewood Cliffs, NJ||Jul 07, 2016||$133,900|
|Technical Lead, Core Services||CNBC LLC||Englewood Cliffs, NJ||Nov 12, 2013||$130,000|
|Technical Lead, Platform Services||Rhapsody International Inc.||Seattle, WA||Sep 01, 2013||$121,500|
|Drilling Services NPI Technical Lead||Hydril USA Distribution LLC||Houston, TX||Apr 16, 2014||$120,000|
|Technical Leader Services||Cisco Systems, Inc.||Parkton, NC||Apr 11, 2016||$119,288 -
|IS Technical Lead, Shared Services||Stryker Corporation||Mahwah, NJ||Nov 09, 2016||$108,915|
|IS Technical Lead, Shared Services||Stryker Corporation||Portage, MI||Oct 10, 2016||$96,197|
|Technical Lead for Application Services||University of California, Los Angeles||Los Angeles, CA||Jan 02, 2014||$95,000|
To get more results, try adjusting your search by changing your filters.
Aircraft Mechanic Salary - Aircraft Mechanic Shows His Paycheck
On the Job with a Charter Technician
A Day in the Life: Rackspace Support Tech