How to hire a service technician lead

How to hire a service technician lead, step by step

Here's a step-by-step service technician lead hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service technician lead job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service technician lead
• Step 8: Go through the hiring process checklist

What does a service technician lead do?

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1. Identify your hiring needs

   First, determine the employments status of the service technician lead you need to hire. Certain service technician lead roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service technician lead's background is also an important factor in determining whether they'll be a good fit for the position. For example, service technician leads from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of service technician leads.

   Type of Service Technician Lead	Description	Hourly rate
   Service Technician Lead	Heavy vehicle and mobile equipment service technicians inspect, maintain, and repair vehicles and machinery used in construction, farming, rail transportation, and other industries.	$31-78
   Preventive Maintenance Technician	A preventive maintenance technician performs routine facility maintenance to prevent possible mechanical failure. The technicians change worn out machine parts before they can cause mechanical damage... Show more	$14-25
   Service Manager	Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department... Show more	$22-55

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Java
   • Infrastructure
   • Patients
   • Preventative Maintenance
   • Customer Satisfaction
   • Technical Support
   • Windows
   • ITIL
   • Vital Signs
   • Plumbing
   • OSHA
   • Control Systems
   • Routine Maintenance

   Check all skills

   Responsibilities:

   • Manage and maintain the MPLS data and the IP and traditional voice networks for all HMX locations.
   • Manage a team of consultants that provide installation, upgrades, training and maintenance of Ellucian ERP products to clients.
   • Manage and organize SharePoint database for machine allocation.
   • Manage SDLC for development projects and develop productivity matrices.
   • Lead reporting team in defining application architecture for high-volume reporting system.
   • Assess needs and implement Ethernet network, wireless repeaters and GPS system for golf courses.

   More service technician lead duties

3. Make a budget

   Including a salary range in your service technician lead job description is a great way to entice the best and brightest candidates. A service technician lead salary can vary based on several factors:

   • Location. For example, service technician leads' average salary in tennessee is 57% less than in alaska.
   • Seniority. Entry-level service technician leads earn 60% less than senior-level service technician leads.
   • Certifications. A service technician lead with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a service technician lead's salary.

   Average service technician lead salary

   $104,707yearly

   $50.34 hourly rate

   ---

   Entry-level service technician lead salary

   $66,000 yearly salary

   Updated January 21, 2026

   Average service technician lead salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$128,444	$62
   2	Arizona	$117,969	$57
   3	New Jersey	$113,290	$54
   4	District of Columbia	$109,652	$53
   5	Washington	$109,281	$53
   6	New York	$107,611	$52
   7	Massachusetts	$106,586	$51
   8	New Hampshire	$106,022	$51
   9	Pennsylvania	$105,478	$51
   10	Connecticut	$104,769	$50
   11	Oregon	$102,917	$49
   12	Virginia	$92,698	$45
   13	North Carolina	$83,650	$40
   14	Maryland	$82,586	$40
   15	Wisconsin	$82,369	$40
   16	Florida	$81,547	$39
   17	Illinois	$81,077	$39
   18	Kansas	$80,957	$39
   19	Minnesota	$80,343	$39
   20	Georgia	$76,569	$37

   Average service technician lead salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Meta	$175,674	$84.46	17
   2	Lyft	$168,558	$81.04
   3	Google	$161,251	$77.52	17
   4	Yelp	$160,144	$76.99
   5	Apple	$154,041	$74.06	6
   6	Pinterest	$143,778	$69.12
   7	Nike	$135,962	$65.37	6
   8	Slalom	$132,650	$63.77	1
   9	Winrock International	$132,308	$63.61	2
   10	Expedia Group	$131,445	$63.19
   11	Kaltura	$130,237	$62.61
   12	Fortinet	$129,710	$62.36
   13	Eli Lilly and Company	$127,679	$61.38	4
   14	Apollo Global Management	$127,528	$61.31
   15	Turo	$127,349	$61.23
   16	American Red Cross	$127,060	$61.09	4
   17	Eclaro	$126,877	$61.00	1
   18	Accenture	$125,412	$60.29	364
   19	Citi	$125,217	$60.20	1
   20	Napster	$124,782	$59.99

4. Writing a service technician lead job description

   A service technician lead job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a service technician lead job description:

   Service technician lead job description example

   The Lead CST provides quality phlebotomy services in order to obtain appropriate specimens for lab testing. The Lead CST provides high quality patient care while performing urgent and routine EKGs. Recognizes panic level abnormal cardiac rhythms and/or vital signs and communicates findings to the cardiology department. In addition, the Lead CST performs a variety of technical assignments in the pre-analytical phase of testing. Has a working knowledge of the safety standards and properly uses them when processing specimens. Exercises moderate skill, judgment, knowledge of terminology and common practices used in the pre-analytical technical field to insure accurate results and patient safety. Processes and interprets information involving laboratory specimens in order to insure proper testing and specimen integrity. The Lead CST maintains a professional and courteous rapport with all customers and clients.
   Qualifications:
   + 6 months of phlebotomy experience
   + Candidate must be compliant with system policy for attendance and punctuality and currently not in progressive discipline.
   + Lab management approval that candidate displays behaviors that promote teamwork, quality and positive atmosphere.
   Education:
   + High school graduate or GED required.
   + Lab assistant or phlebotomy certificate preferred.
   Experience:
   + 6 months of processing experience or equivalent
   Supervisory Responsibility/Supervision Received:
   + The Lead CPT acts as a Technical resource in the absence of the Processing Supervisor- assisting with scheduling, evaluations, training and progressive discipline as needed.
   + Works under the general supervision of the Processing Supervisor and the Operations and Quality Systems Manager.
   Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply
   Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
   The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

   Copy this example

   

5. Post your job

   There are a few common ways to find service technician leads for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your service technician lead job on Zippia to find and recruit service technician lead candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting service technician leads requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service technician lead

   Once you've found the service technician lead candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new service technician lead. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a service technician lead?