Service technician lead job description

The Lead CST provides quality phlebotomy services in order to obtain appropriate specimens for lab testing. The Lead CST provides high quality patient care while performing urgent and routine EKGs. Recognizes panic level abnormal cardiac rhythms and/or vital signs and communicates findings to the cardiology department. In addition, the Lead CST performs a variety of technical assignments in the pre-analytical phase of testing. Has a working knowledge of the safety standards and properly uses them when processing specimens. Exercises moderate skill, judgment, knowledge of terminology and common practices used in the pre-analytical technical field to insure accurate results and patient safety. Processes and interprets information involving laboratory specimens in order to insure proper testing and specimen integrity. The Lead CST maintains a professional and courteous rapport with all customers and clients.
Qualifications:


+ 6 months of phlebotomy experience


+ Candidate must be compliant with system policy for attendance and punctuality and currently not in progressive discipline.


+ Lab management approval that candidate displays behaviors that promote teamwork, quality and positive atmosphere.


Education:


+ High school graduate or GED required.


+ Lab assistant or phlebotomy certificate preferred.


Experience:


+ 6 months of processing experience or equivalent


Supervisory Responsibility/Supervision Received:


+ The Lead CPT acts as a Technical resource in the absence of the Processing Supervisor- assisting with scheduling, evaluations, training and progressive discipline as needed.


+ Works under the general supervision of the Processing Supervisor and the Operations and Quality Systems Manager.


Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Title
Technical Lab Services Leader, Automation
Location(s)
Upper Providence
Key Responsibilities
Customer Support
Troubleshoot scripting issues related to automated liquid handling systems.Learn automated platforms with a goal to become a main user and teach subsequent platform users.Under the direction of Medicine Design scientists, develop and optimize assay protocols on automation platforms, ensuring optimal efficiency and performance.Act as 'first-responder' for critical equipment breakdowns, ensuring minimal impact on scientific activity.Develop and implement a proactive maintenance regime for key equipment within Medicine Design.Interact with other engineers to leverage platform / systems knowledge to minimize instrument downtime.Carryout on-going system performance analysis based upon error logs, live run interventions and root-cause analysis and trending of errors to mitigate their reoccurrence.Train equipment users on key concepts associated with the platforms within Medicine Design to support best-practice and mitigate avoidable run failures, ensuring optimal routine operation.Establish and maintain strong relationships with vendor application specialists.Maintain awareness of new developments in the field of laboratory automation.Provide technical mediation in the event of long running equipment issues involving multiple vendors.Leverage the expertise and experience of the network of automation application scientists and the wider scientific community.Help develop best-practice and facilitate knowledge sharing between automation SMEs.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time

Leadership
Mentor and train staff at client location regarding best-in-class customer support, follow up communication and specific laboratory support skills to drive growth and customer satisfaction Collaborate with Service Manager to drive talent development, overall business performance, and succession planning Accountable for all assigned staff administrative duties; including on-boarding, work hour documentation/approval, expense report approval, time-off, etc.Work with Service Manager to ensure on-site team is efficiently deployed and has proper training with cross training opportunities defined Facilitate team lead meetings, as well as one on ones, performance reviews/evaluations Address disciplinary and/or performance problems when necessary in accordance with company policy Facilitate interviews for all new hires and ensure successful onboarding Identify and/or create necessary SOP's, Work Instructions and documentation to ensure you and your team carry out activities in a consistent and reliable manner.

Basic Qualifications:
Bachelor of Science in an Engineering or Life Sciences related subject.2 years' experience in laboratory automation and lab instrumentation support.Previous experience of working in multidisciplinary customer facing teams.

Preferred Qualifications:
Basic understanding of automating scientific processes, for example biology and/or chemistry techniques.Experience of developing and optimizing complex protocols on liquid handling automation.Experience of servicing scientific equipment.Understanding of device networking and communications protocols.Familiarity with Tecan, Brooks or related automation software.Master of Science in a Life Sciences or Engineering related subject.2 years' experience in applications support or service development.Pharmaceutical / regulated working background.Previous experience working in innovation i.e. continuous or revolutionary.Strong understanding of molecular biology, chemistry or sample preparation techniques.Understanding of Chemspeed platforms.Experience of C#, Java and other advanced programming languages.Experience of installing and servicing large integrated systems.Experience writing scripts in Tecan (or similar) software.

Critical Skills:
Strong communication skills both written and verbal.Self-motivated and able to work under pressure to prioritize conflicting deadlines. Service orientated attitude combined with innovative thinking.Strong interpersonal skills; strong team player with customer satisfaction focus

Working Conditions
The primary working conditions associated with this position is dependent on the specific customer site and the types of services we support at the site. Conditions can vary anywhere from office areas, lab spaces, to freight elevators etc.Employee may be required to manage hazardous wastes in compliance with company procedures & State/Federal/Local hazardous waste regulations. Duties may include; Identifying, handling, generating, accumulating, storing, labeling.Must be able to work in a laboratory, controlled environments requiring personal protective equipment.Work with biohazards such as blood borne pathogens.Ensure safety, security, and the environment in all aspects of the daily activities, and any potential safety hazards are addressed and corrected immediately.Understand the ergonomic relationship between people, equipment, and the working environment.Must be able to work in a laboratory, controlled environments requiring personal protective equipment.

Other Requirements:
Must be able to remain in a stationary position more than 25% of the time.The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.Frequently use objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument/equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.Use of personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What youll do on a typical day:

• Participate in the identification, review and analysis of business requirements and assist in the design and development of solutions
• Collaborate with the Product Owner(s) and Project Managers to complete iteration and Release Planning, ensuring appropriate technical representation
• Oversee project management and Day-to-day team duties including, status reports, estimating work efforts, planning work assignments
• Involvement with establishing the logical design of the system with architects, developers, and other team members
• Maintain and create accurate, consistent, and user-friendly documentation suitable for reuse in multiple applications
• Participate in the training and development of IT personnel on business operations
• Guide prioritization of requirement documents, design documents and work products

What you need to succeed at XPO:

At a minimum, youll need:

• Bachelors degree or equivalent related work or military experience
• 6 years of years of experience in technical writing and communications in a project-based environment, with ServiceNow or comparable systems and/or implementation experience
• Strong fluency of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
• Knowledge and experience managing expectations and priorities - must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes activities across company needs, business constraints and technological realities
• Basic understanding of ServiceNow architecture. Experience in Service Now administration, configurations setup, and testing

Itd be great if you also have:

• ServiceNow Certification such as ITIL v3 Foundations certification, Certified ServiceNow Systems Administrator or any other ServiceNow Certifications which proves the proficient track record working in ServiceNow systems in the past

Be part of something big.

#LI-Hybrid

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statementhere.

PandoLogic. Keywords: Help Desk Analyst, Location: Gresham, OR - 97030