Service Technician Lead Resume Examples 2023

Research Summary. We analyzed 1,137 service technician lead resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Cisco Systems and Computer Task Group. Here are the key facts about service technician lead resumes to help you get the job:

The average service technician lead resume is 403 words long
The average service technician lead resume is 0.9 pages long based on 450 words per page.
Customer service is the most common skill found on a service technician lead resume. It appears on 16.1% of resumes.

After learning about how to write a professional service technician lead resume, you can make sure your resume checks all the boxes with our resume builder.

Service Technician Lead Resume Example


Olivia Mills Service Technician Lead Contact Information Charlotte, NC (460) 555-9928 omills@example.com Skills Company Website OS Procedures Software Applications Service Levels Scrum Laptops Comcast Service Vehicle Hardware Employment History Service Technician Lead 2018 - Present Time Warner Cable Enterprises Charlotte, NC Trouble shooting customer equipment and signal issues Install and trouble shoot high speed internet, digital phone, and digital TV. Monitor and record system leakage and repair drop leakage using assigned test equipment. Completed service calls to troubleshoot all equipment at the node level to ensure satisfactory ranges on communication levels. Use of company vehicle, tools, and cell phone were used to complete daily installs. Lead Technician 2016 - 2018 Infosys Public Services Charlotte, NC Helped in Tuning Custom Scripts in Oracle SQL, PL/SQL, Unix and Windows Scripts. End to End System and network Administration and setup. Develop complex store procedures & ETL jobs. Worked in Agile environment with active scrum participation. Involved in designing the orchestration layer to invoke the web services from process layer. Reduced development time for new jobs from one month to a day by implementing right architecture of WRM. Technical Support Specialist 2014 - 2016 Xerox Rochester, NY Helped setup Network security for Windows 2000 Server. Create trouble tickets, and send dispatch requests using different ticketing systems. Imaged Compaq desktop and laptops from server images using Norton's Ghost software. Maintained, analyzed and repaired computer systems, hardware and computer peripherals. Provided development of the Cerner CCL and Oracle SQL for modifications and data loading of the Oracle HIS Database. Key Contributions: Provided expert Remote Desktop Support to Navy VIPs and Flag Staff. Computer Support Specialist 2013 - 2014 Staples New York, NY Provided technical training on hardware and software to customers. Repaired desktops, laptops both in PC and MAC. Diagnosed and repaired or remediate computer software and hardware issues Provided customer service and support Repaired and maintained Windows and Mac Systems i.e., CPU motherboard and software issues. Education High School Diploma 2013 - 2013


Sean Ross Service Technician Lead Contact Info Huntsville, TX (470) 555-6108 sross@example.com Skills TroubleshootInternetTrouble TicketsCircuit DiagramsDirectvAppleProper OperationTVUnixPersonal Computers Employment History Service Technician Lead 2015 - Present Sam Houston State University Huntsville, TX Installed AT&T U-Verse IPTV, VoIP and Internet service at customer's homes. Support Symantec Enterprise Management on Windows XP and Windows 7. Provide a high level of technical customer service support at a Device Support Center. Practice safety procedures at all times. Performed preventative maintenance on HVAC equipment which included: changing filters, belts and mechanical components when needed. Serviced customers HVAC equipment durnng daily routes, have own hand tools and gauges. Installation Technician 2012 - 2015 Sam Houston State University Huntsville, TX Handled installation of security system control panels Programmed control panels and a wide array of sensors for intruder detection Dispatched and closed out trouble tickets for the outside plant repair forces and data entry for the circuit provisioning department. Maintain excellent customer communication and communicate technical matters in a clear manner. Constructed and repaired satellite systems for hotels, post offices, and otherservices. Technical Support Technician 2009 - 2012 Sam Houston State University Huntsville, TX Complete inventory of companies' hardware assets. Provided professional telephone support for customers of Apple Computers. Computer Support Technician (Part-Time) 2008 - 2009 Office Depot Huntsville, TX Repaired Hardware and Software damages on computers Conducted sales in the Technology Department Awarded Top Sales Performer in the Store Provide exceptional customer service Take customer orders Sell products and services Field customer questions Monitor loss prevention Assist with shipments as needed Develop systems to proactively implement advanced software and minor hardware repair. Supported Office Depot store locations with POS systems, ISP troubleshooting, PC hardware and software troubleshooting. Designed and implemented hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Provided support and troubleshooting for CA LDAP, Microsoft AD and SUN LDAP directories. Education Certificate Criminal Justice 2008 - 2009 Sam Houston State University Huntsville, TX


Sean Alexander Service Technician Lead Indianapolis, IN salexander@example.com (900) 555-4471 Experience Service Technician Lead 2011 - Present AT&TIndianapolis, IN Promote CATV and internet field sales. Set up Internet connections and telephone units. Install and repair At&t Uverse which is a Internet based communication service that supports tv, phone and Internet. Provided expert installation of consumer service for in home internet, phone, and cable TV. Installation Technician 2009 - 2011 BUTLER UNIVIndianapolis, IN Replaced old tags by new tags in Cable TV Rooms, and helped to install Cable TV equipment for customers. Construct additional props, scenery, or stages using carpenters hand tools and power tools. Job Description: Installing cable for television, internet, and phone service Technical Support Technician 2007 - 2009 BUTLER UNIVIndianapolis, IN Design, implement, and troubleshoot business workflow rules, approval processes, validation rules, and other functionality. Create and terminate user accounts. Computer Support Technician 1997 - 2007 Volt Information SciencesIndianapolis, IN Managed and ensured proper use of Blackberry email and connectivity to Blackberry towers. Provided technical support to Apple IPhone users. Provide technical support for a wide range of Apple products. Refer major hardware or software problems or defective products to vendors or technicians for service. Provide customer satisfaction through quick and accurate troubleshooting and problem resolution. Skills DNS Nortel Information Technology New Service Company Policies Customer Education Security Systems Direct Reports Special Projects Internet Education Associate's Degree Business 1995 - 1997 Ohio State UniversityColumbus, OH

Create My Resume

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Service Technician Lead Resume templates

Zippia allows you to choose from different easy-to-use Service Technician Lead templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Technician Lead resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Professional Service Technician Lead Resume example


Julia Simpson Senior Service Technician Baltimore, MD (210) 555-9833 jsimpson@example.com Skills Hand Tools Veterans Business Development Proper Operation VPN Apple Client Service Retail Sales POS Revenue Growth Employment History Senior Service Technician 2011 - Present XeroxBaltimore, MD Diagnose different hardware and dispatch on site technician accordingly. Managed hardware & software issue resolution, making repair/replacement decisions. Deploy OS X images to Apple iMacs or MacBooks via Casper Imaging or JAMF thin imaging client. Computer Technician 2001 - 2011 Insight GlobalBaltimore, MD Contract based employment performing various hardware and software based tasks. Performed full data backups and restorations while upgrading machines to Windows 7. Identified hardware and software problem, supervised substitution of equipment, and restored of assets after recovery Volunteered to setup the PC build room to prepare for the WinXP upgrade / hardware replacement project. Technical Sales Representative 1991 - 2001 Domino's PizzaNew York, NY Opened fifty new accounts over a seven month period. Assist all sales representatives with day to day functioning Scheduled and executed sales reports Assisted with payroll periodically Acquire new customers through B2B opportunities, cold call, and participated in trade shows throughout DFW area. Technical Service Representative 1981 - 1991 Domino's PizzaNew York, NY Manage the store * Make sure customers are satisfied with their orders * Manage money and make bank deposits Trained by comcast contractor called FTS at Windsor, CT. Includes wiring houses for cable, internet and telephones. Operated POS system Managed register Upkeep work environment Provided exceptional customer service Maintained thorough knowledge of products and sale Deal with customer complaints and comments in a polite matter. Worked with Client Service Team Members to resolve Payroll related problems as well as HR products and services from our clients. Education High School Diploma 1981 - 1981


Carol Barnes Senior Service Technician Contact Information Atlanta, GA (590) 555-7275 cbarnes@example.com Skills Communication Personal Computers Business Development Loan Applications Store Management Information Technology Laptops Software Programs Medicare Technical Expertise Employment History Senior Service Technician 2019 - Present Verizon Atlanta, GA Utilize common and specialized hand tools, measuring devices and test equipment to perform maintenance missions. Experienced in problem solving and communication strategies to eliminate consumer frustrations. Involved in Fiber to the prem fiber buildout allowing consumers high speed internet, and TV. Utilized analog and digital test equipment for troubleshooting and repair purposes. Trouble Shooting in customer's home to determine how to correct service. Computer Technician 2015 - 2019 Verizon Atlanta, GA Provided user support for manipulation of account data within Active Directory Environments. Use HPOV and other network tools to monitor and troubleshoot the network. Utilized MARS to troubleshoot and resolve known trouble areas in order to determine issues with network or customer's equipment. Technical Sales Representative 2011 - 2015 Verizon Atlanta, GA Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. Consulted with small businesses throughout New England ?regarding the best telecommunications and high speed internet solutions for their businesses. Achieved multiple sales performance benchmarks and continuously exceeded sales goals. Handled a high volume of inbound customer calls while providing high quality customer service. Provided support for residential customer customers by troubleshooting internet connectivity issues, cable television and also phone service (VOIP). Technical Service Representative 2010 - 2011 Lowe's Valdosta, GA Attended trainings and professional development workshops to increase product knowledge. Closed and invoiced repair orders in an accurate and timely manner. Provide excellent customer service when in direct interactions with customers on sales floor. Sorted and distributed incoming communication data, including faxes, letters and emails. Education High School Diploma 2010 - 2010


Kenneth Hudson Senior Service Technician Contact Info Columbus, OH (500) 555-9321 khudson@example.com Skills Computer EquipmentKnowledge BaseSoftware ProgramsCustomer ServiceCompany PoliciesSafety RulesParts InventoryPersonal ComputersService CallsHardware Employment History Senior Service Technician 2020 - Present Time Warner Cable Enterprises Columbus, OH Lead Technician from 12/2013 to 3/2015 (mentored new hire technicians and addressed escalated multiple repeat service calls.) Handled customer issues/complaints with careful communication and active listening to accomplish positive outcomes. Used Remote Browse from Altiris to provide functional and technical support, troubleshooting and diagnosing hardware and software problems. Computer Technician 2016 - 2020 Restoration Hardware Columbus, OH Sell computers and advise clients on set-up and program installation Repair and replace computer hardware Remove viruses Developed a Windows 7 auto-installation from a USB when upgrading Window XP and 7 images on a WDS server. Performed memory, hard disk, optical drive, and software installation on customer computers. Deployed Windows Deployment Service to reimage system using customized image remotely. Maintain, analyze, and troubleshoot, software and computer peripherals. Trained a combined 250+ peers and customers on the operation and administration of various software, hardware and other peripherals. Operator 2010 - 2016 Restoration Hardware Columbus, OH Move inventory to various locations manually and using fork lift, pallet jack and handcarts. Do quality checks before, during the order. Promoted to Customer Service Desk to assist fellow associates with customer interactions. Machined internal/external steering parts for assembly line, operated lathes/mills/welders/gun drills, performed tool changes, offsets, troubleshooting. Bolstered inter-operability and collaboration between SOF and USG agencies through a multi-tiered communication strategy including presentations and seminars. Service Technician 2006 - 2010 Time Warner Cable Enterprises Columbus, OH Demonstrated high level knowledge of Macintosh and Windows operating systems and software Provided training to all techs in alarm wiring and computer systems and networking. Serviced, repaired and installed digital CATV, Broadband Internet Modems and VOIP digital phone services for residential and commercial subscribers. Performed cable, telephone, and internet service installation for new customers Upgraded services and repaired problems for existing customers Installed cable, phone and internet services into customer's homes. Education High School Diploma 2006 - 2006

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Resume tips to land the job:

If you're choosing between a resume objective or work experience and you want to fit your resume on one page, always choose work experience. However, it's ok for senior level resumes to be two full pages long.
Recruiters and hiring managers suggest short, succinct bullet points, instead of long, wordy paragraphs. Make it easy for recruiters to understand your key accomplishments, in 30 seconds.
As a rule of thumb, lead each bullet point with a verb such "Grew", "Increased", or "Developed".

Service Technician Lead Resume Format And Sections

1. Add Contact Information To Your Service Technician Lead Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Service Technician Lead Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Service Technician Lead Education

Majors

Business

16.4%

Electrical Engineering

12.2%

Computer Science

10.9%

Automotive Technology

6.9%

Service Technician Lead Resume Relevant Education Example #1

High School Diploma 2013 - 2015

Service Technician Lead Resume Relevant Education Example #2

Bachelor's Degree In Marketing 1996 - 1999

New York University New York, NY

3. Next, Create A Service Technician Lead Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Service Technician Lead Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Java Skills
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
Infrastructure Skills
Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Windows Skills
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
Vital Signs Skills
Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.
Desktop Skills
The term desktop commonly refers to the desktop computer also called a personal computer. A PC is named after a desktop as it is placed on or under the desk. A desktop computer consists of different accessories such as CPU, monitor, mouse, keyboard, speakers, etc. The desktop also refers to the graphical user interface that appears on a computer, displaying all the icons on the monitor screen.

Top Skills for a Service Technician Lead

Source: Zippia.com

Customer Service, 16.1%

Java, 7.2%

Infrastructure, 7.0%

Patients, 6.9%

Other Skills, 62.8%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Service Technician Lead Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

5. Highlight Your Service Technician Lead Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your service technician lead resume:

OSHA Safety Certificate
Master Certified Electronics Technician (CETma)
Associate Service Executive (ASE)
Air Conditioning and Heat Pump Professional
HVAC Master Specialist
Heating Professional
Emergency Medical Technician (EMT)
Air Conditioning Service Certification

More Certifications For Service Technician Lead

6. Finally, Add a Service Technician Lead Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Service Technician Lead Resume Skills

Customer Service

Java

Infrastructure

Patients

Preventative Maintenance

Customer Satisfaction

Technical Support

Windows

ITIL

Vital Signs

Plumbing

OSHA

Control Systems

Routine Maintenance

Desktop

Shared Services

Electrical Systems

Linux

Mechanical Systems

SQL Server

Service Calls

SLA

Security Systems

Unix

Parts Inventory

Test Equipment

SharePoint

General Maintenance

End User Experience

Customer Relations

Customer Issues

Customer Support

Inventory Control

Network Troubleshooting

Technical Issues

Cache

Medical Equipment

VPN

POS

Professional Service Technician Lead Resume Templates

Service Technician Lead Jobs

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Updated May 19, 2023