Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service technician leads and service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service technician lead, becoming a service manager takes usually requires 4-6 years. Additionally, a service technician lead has an average salary of $104,707, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a service technician lead include customer service, java and infrastructure. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Service Technician Lead | Service Manager | |
| Yearly salary | $104,707 | $74,009 |
| Hourly rate | $50.34 | $35.58 |
| Growth rate | 8% | 6% |
| Number of jobs | 144,132 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 52% |
| Average age | 44 | 44 |
| Years of experience | 12 | 6 |
Service technicians are skilled professionals who are responsible for installing and maintaining equipment used in the operations of an organization. These technicians are required to provide preventive maintenance on equipment and train maintenance personnel on the proper procedures to follow. They must assess customer complaints and negotiate appropriate compensation base on the severity of the situation. Service technicians must also lead a team of technicians in inspection and repair based on the Occupational Safety and Health Administration (OSHA) standards.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Service technician leads and service managers have different pay scales, as shown below.
| Service Technician Lead | Service Manager | |
| Average salary | $104,707 | $74,009 |
| Salary range | Between $66,000 And $164,000 | Between $47,000 And $116,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Alaska | New York |
| Best paying company | Meta | Latham & Watkins |
| Best paying industry | Technology | Technology |
There are a few differences between a service technician lead and a service manager in terms of educational background:
| Service Technician Lead | Service Manager | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between service technician leads' and service managers' demographics:
| Service Technician Lead | Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 90.3% Female, 9.7% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 15.6% Asian, 1.7% White, 72.9% American Indian and Alaska Native, 0.7% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 1% | 10% |