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Service technician lead skills for your resume and career

Updated January 8, 2025
6 min read
Service technician lead example skills
Below we've compiled a list of the most critical service technician lead skills. We ranked the top skills for service technician leads based on the percentage of resumes they appeared on. For example, 16.1% of service technician lead resumes contained customer service as a skill. Continue reading to find out what skills a service technician lead needs to be successful in the workplace.

15 service technician lead skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service technician leads use customer service:
  • Well-versed in all areas of system administration and account management, provided excellent customer service and exceptional attention to detail.
  • Provide an extremely high standard of customer service, resulting in improved customer satisfaction and ultimately increased sales.

2. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how service technician leads use java:
  • Provided Java and Perl programming expertise for innovative automation to facilitate expedited deployments using the Eclipse and Rational Functional Tester platforms.
  • Manage & deploy enterprise level applications: Adobe Reader & Flash along with Oracle Java.

3. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how service technician leads use infrastructure:
  • Collaborated with regional Infrastructure Group to troubleshoot network issues and to proactively prepare for upcoming projects.
  • Authored technical infrastructure design and implementation of the plans specifying data center design elements.

4. Patients

Here's how service technician leads use patients:
  • Charted patient behavior and progress toward daily goals Facilitated recreation activities for patients
  • Evaluated patients home medical necessities.

5. Preventative Maintenance

Here's how service technician leads use preventative maintenance:
  • Perform general preventative maintenance of industrial/commercial heating, cooling and refrigeration equipment diagnose, repair and installation of equipment.
  • Performed required operator and preventative maintenance services and immediately reported problems and mechanical defects to supervisor.

6. Customer Satisfaction

Here's how service technician leads use customer satisfaction:
  • Provided quarterly IT operation report to senior managers with recommendations to improve the customer satisfaction.
  • Evaluated and provided feedback from customer that lead to enhanced customer satisfaction and retention.

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7. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how service technician leads use technical support:
  • Communicate directly with equipment technical supports for any equipment failures or issues and provide necessary actions as advised.
  • Provide technical support/professional advice to clients, potential customers and coworkers on a day-to-day basis.

8. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how service technician leads use windows:
  • Consulted regarding technology use in diverse environment including Windows, Unix and specialized software.
  • Installed integrated client networks supporting Mac and Windows in an active directory environment.

9. ITIL

Here's how service technician leads use itil:
  • Managed cross-functional team to develop and implement Incident Management process across IT organization, based on ITIL methodology.
  • Developed the KPI s and reporting of performance of IT services and all ITIL / IT Service Management processes.

10. Vital Signs

Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.

Here's how service technician leads use vital signs:
  • Take vital signs and do body checks when clients return to unit.
  • Assist in administration of medications and treatments, take vital signs.

11. Plumbing

Here's how service technician leads use plumbing:
  • Repaired and installed various types of residential, commercial, industrial Heating & Cooling, Electrical, Plumbing, Geo Equipment.
  • Perform all areas of basic service work, carpentry, electrical, plumbing and HVAC in a 240 luxury apartment property.

12. OSHA

Here's how service technician leads use osha:
  • Oversee electrical trouble shooting/repair on overhead cranes; preform OSHA required inspection, including modernization and upgrades.
  • Provided new hire and quarterly safety training at work sites per OSHA standards.

13. Control Systems

Here's how service technician leads use control systems:
  • Access Control Systems As an on-site technician, I provided hardware support for all access control system components.
  • Initiated and held corporate training courses to educate end users on their new security and access control systems.

14. Routine Maintenance

Here's how service technician leads use routine maintenance:
  • Order supplies for routine maintenance, repairs, and renovation work on the property.
  • Developed a routine maintenance center for error-free PC / laptop routine maintenance activities.

15. Desktop

The term desktop commonly refers to the desktop computer also called a personal computer. A PC is named after a desktop as it is placed on or under the desk. A desktop computer consists of different accessories such as CPU, monitor, mouse, keyboard, speakers, etc. The desktop also refers to the graphical user interface that appears on a computer, displaying all the icons on the monitor screen.

Here's how service technician leads use desktop:
  • Facilitated escalations of complex desktop issues and managed cases through resolution.
  • Maintained basic help desk, desktop and network support on a daily basis with the use of HEAT ticketing system
top-skills

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List of service technician lead skills to add to your resume

Service technician lead skills

The most important skills for a service technician lead resume and required skills for a service technician lead to have include:

  • Customer Service
  • Java
  • Infrastructure
  • Patients
  • Preventative Maintenance
  • Customer Satisfaction
  • Technical Support
  • Windows
  • ITIL
  • Vital Signs
  • Plumbing
  • OSHA
  • Control Systems
  • Routine Maintenance
  • Desktop
  • Shared Services
  • Electrical Systems
  • PC
  • Linux
  • IP
  • Mechanical Systems
  • SQL Server
  • QA
  • Service Calls
  • OS
  • SLA
  • Security Systems
  • Unix
  • Parts Inventory
  • Test Equipment
  • SharePoint
  • General Maintenance
  • End User Experience
  • Customer Relations
  • Customer Issues
  • Customer Support
  • Inventory Control
  • Network Troubleshooting
  • Technical Issues
  • Cache
  • Medical Equipment
  • VPN
  • POS

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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