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Top 50 Service Technician Lead Skills

Below we've compiled a list of the most important skills for a Service Technician Lead. We ranked the top skills based on the percentage of Service Technician Lead resumes they appeared on. For example, 16.5% of Service Technician Lead resumes contained Customer Service as a skill. Let's find out what skills a Service Technician Lead actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Service Technician Lead

1. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Service Technician Lead jobs:
  • Well-versed in all areas of system administration and account management, provided excellent customer service and exceptional attention to detail.
  • Served as liaison with customers and utilized outstanding customer service skills to ensure satisfaction.
  • Earned solid reputation for resolving complex issues and providing exceptional customer service.
  • Maintained customer satisfaction with quality vehicle repairs and customer service.
  • Managed 30+ employees and contractors at multiple national locations, with primary focus on delivering world class customer service and support.
  • Help customer service representative talk with customers that would like to bring their computers in to be serviced regarding their issue.
  • Attended many in-house training classes and established the highest current grade in the company-wide Customer Service School.
  • Service Technician: Responsible for repairs, sales and overall customer service and satisfaction.
  • Earned a 30% wage increase after transitioning from customer service lead to FireDog.
  • Run and maintain yard and shop, procuring of subcontractors and providing customer service.
  • Provided quality customer service by recommended the appropriate products for each customer's need.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Worked closely with customer service department to ensure qualities of services were met.
  • Improved customer service levels through hiring, training and retaining high quality employees.
  • Delivered exemplary customer service both over the phone and in person.
  • Provide on-site customer service (first response provider).
  • Provided assistance where needed to ensure great customer service.
  • Acted as customer service liaison during maintenance events.
  • Provide customer service and priority service issues.
  • Anticipate and addressed customer service needs.

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789 Customer Service Jobs

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2. Technical Support
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high Demand
Here's how Technical Support is used in Service Technician Lead jobs:
  • Communicate directly with equipment technical supports for any equipment failures or issues and provide necessary actions as advised.
  • Provide technical support/professional advice to clients, potential customers and coworkers on a day-to-day basis.
  • Provided technical support and routine maintenance on all equipment manufactured by company.
  • Managed activities of call center employees in providing comprehensive phone-based technical support.
  • Communicated with manufacturers' technical support for problem resolutions.
  • Provided expert technical support to Florida elections systems.
  • Continue to provide local and East District Intel site Lead, tech, and user IT technical support.
  • Coordinate with Technical Support on complex Site Specific measurements to ascertain root cause and appropriate corrective actions.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Provided Field Operations Technical Support in all aspects of the LWD Drilling Environment.
  • Assisted in the Application Technical Support for over 20,000 Independent Insurance Agents.
  • Provide technical support and advice to customers regarding hardware and networking.
  • Answered incoming technical support calls and delegated to the appropriate technician.
  • Served as trainer and technical support for service employees.
  • Provide telephone and e-mail based technical support.
  • Managed technical support for all service technicians.
  • Lead in Technical Support for external customers.
  • Trained employees and was available for technical support
  • Work remotely overnight providing technical support to worldwide Abaxis customers including emergency veterinary clinics.
  • Service and repair all commercial/residential HVAC systems Assist with training and technical support Lead technician in sales and service

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87 Technical Support Jobs

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3. Service Calls
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high Demand
Here's how Service Calls is used in Service Technician Lead jobs:
  • Answered incoming service calls, providing information regarding preventative and corrective maintenance.
  • Responded to field escalation service calls to ensure proper customer satisfaction.
  • Make service calls to repair units in customers' homes, or return units to shops for major repairs.
  • Handle daily service calls, including the fixing and maintaining of customers heating and air conditioning units.
  • Maintain a neat an organized paperwork packet for all service calls and installations including payments received.
  • Coach other technicians in daily responsibilities and follow up on service calls.
  • Performed self-scheduled service calls and small installations for the greater Tidewater region.
  • Worked on assigned projects, preventive maintenance service calls and repair estimating.
  • Provided in home service calls to all customers in our area.
  • Coordinated field service calls, parts ordering and freight services.
  • Handled service calls on various types of restaurant equipment.
  • Performed quality control audits on repeat service calls.
  • Respond to service calls within appropriate times.
  • Complete repair and service calls received daily.
  • Go on service calls as needed.
  • Coordinate National Account with onsite service calls by providing detailed technical information for HVAC, Security and Fire Control Systems.
  • Run a service truck, schedule all my service calls, and meet customer expectations, budgets and timelines.
  • lead service technician responsible for hot and cold side restaurant service calls.
  • Complete service calls efficiently and in a timely manner.
  • Respond to schedulde service calls,review the problem,troubleshoot the problem.

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11 Service Calls Jobs

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4. Preventative Maintenance
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high Demand
Here's how Preventative Maintenance is used in Service Technician Lead jobs:
  • Performed required operator and preventative maintenance services and immediately reported problems and mechanical defects to supervisor.
  • Controlled all aspects of technical support on production laser printers including repairs and preventative maintenance.
  • Performed preventative maintenance and repair of residential and commercial heating and air conditioning systems.
  • Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.
  • Maintained all logs and required documentation for repairs and preventative maintenance performed.
  • Provided preventative maintenance for residential and commercial jobs including IHOP Restaurants.
  • Created and performed monthly preventative maintenance schedule for property.
  • Scheduled, monitored, and performed preventative maintenance.
  • Set up and implement quarterly preventative maintenance programs.
  • Performed scheduled service calls and preventative maintenance.
  • Assist in understanding and establishing preventative maintenance.
  • Prepare and administer preventative maintenance work orders.
  • Followed routine and preventative maintenance checklists.
  • Promote suggestive sales for preventative maintenance.
  • Perform preventative maintenance on all equipment.
  • Install, repair and perform preventative maintenance for heating, cooling, plumbing, pumps, fans and other mechanical equipment.
  • Performed all repairs from preventative maintenance to rebuilding engine, clutch repairs and all other major repairs.
  • Perform service activities, i.e., installation, relocation, specification changes and preventative maintenance on products.
  • Up to 200 tons) - Set-up and performed residential and commercial preventative maintenance agreements.
  • Maintain the timely and accurate completion of repairs and preventative maintenance duties.

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1 Preventative Maintenance Jobs

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5. Access Control
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high Demand
Here's how Access Control is used in Service Technician Lead jobs:
  • Installed access controls and video surveillance systems
  • Install, service, and inspect all aspects of electronic security including cameras, access control, and alarm systems.
  • Skilled at using blueprints and schematics for placement of wire, devices, alarm access control communication and CCTV systems.
  • Installed and serviced such electronic systems as: Access Control Systems, Fiber Optic Communications, Automated Gates and CCTV.
  • Initiated and held corporate training courses to educate end users on their new security and access control systems.
  • Supervised, inspected and tested new hardware installs and functionality of access control, CCTV and all connections.
  • Access Control Systems As an on-site technician, I provided hardware support for all access control system components.
  • Program, Install and Service Access Control, CCTV, and Alarm Systems in a commercial environment.
  • Service and repair for all major brand of access control, CCTV and burg systems.
  • Service of commercial integrated systems of burglar, fire, CCTV, and access controls.
  • Service storage facilities, gate systems, access control, cameras, and alarm.
  • Skilled in many areas including CCTV, Access Control, Installation, and Service.
  • Service and repair commercial fire alarm control and access control systems.
  • Scheduled and planned installs for access control Systems
  • Service existing burglar alarm, access control, CCTV, Ip camera systems, Fire alarm and intercom/ gate systems.
  • Install and service C.C.T.V., data, voice, access control, intrusion detection, and fire detection systems
  • Repaired and installed operable walls, dock levelers, hydraulic lifts and access controls.
  • Serviced the Maryland region for Datawatch access control.
  • access control, US Marshal Services.
  • Access Control performance with Kantech, DSC, Andover, C-Cure, and Keri

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6. Infrastructure
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high Demand
Here's how Infrastructure is used in Service Technician Lead jobs:
  • Collaborated with regional Infrastructure Group to troubleshoot network issues and to proactively prepare for upcoming projects.
  • Assisted enterprise customers in infrastructure planning and execution of structured cabling projects.
  • Plan and implement Audio/Video infrastructures.
  • Directed large-scale projects to design, deploy, operate, and support complex IT infrastructure solutions within Fortune 500 market.
  • Led project to migrate Global Web Hosting (GWH) infrastructure from current location to a new hosted location.
  • Perform role as ITS Technology Lead managing all technology support, infrastructure hardware and services in the NYC office.
  • Provided support to the Network Specialist Manager with responsibilities to manage internal network infrastructure that supports 200 system users.
  • Developed and executed an asset inventory audit of the network infrastructure, printers, monitors and personal computers.
  • Participated in planning and implementing IT Infrastructure for the additional new Research and Development centers.
  • Lead weekly meetings to discuss engineering and infrastructure related projects, tasks or issues.
  • Set up physical infrastructure for computer networks, phone systems and security systems.
  • Formulated and drove services strategy the Group (applications and infrastructure) globally.
  • Project lead for complete re-design and upgrade of Blackberry Enterprise Server infrastructure.
  • Update service desk tracking and provide Infrastructure Support
  • Support of enterprise wireless server infrastructure, including Blackberry and Goodlink technology, consisting of 5,000 wireless users nation-wide.
  • Orchestrated on-demand model for provisioning in-store infrastructure for retail clients, decreasing overall costs and enhancing efficiencies.
  • Performed middleware capacity planning and infrastructure resource procurement.
  • Managed 15 onsite and offshore: infrastructure, hardware and helpdesk support reps responsible for the resolution of end user issues.
  • Architected and designed new supporting highly available, mission critical infrastructure for Voice/Network On Demand (NoD)/Mobility applications.
  • Support of Instant Messaging infrastructure, including internal LCS based IM as well as public IM using Symantec IMManager.

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132 Infrastructure Jobs

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7. Data Entry
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high Demand
Here's how Data Entry is used in Service Technician Lead jobs:
  • Monitor and maintain inventory records by performing data entry, complying with record accountability functions.
  • Performed data entry and operated computer programs associated with storage and shipping.
  • Performed data entry on a notebook personal computer.
  • Managed all operations including receiving, data entry, and shipping when the supervisor was absent.
  • Skilled data entry using 10 key by touch.
  • Completed data entry for service request.
  • Check in/Checkout patients/ Data Entry/10 key Account Receivable/Account Payable Using the databases to navigate/ Manage Reports/Billing/Inventory/Telecommunications
  • Subject Matter Expert/ Trainer Salvage/Temp monitoring Data entry, Validations, Project involvement.
  • Managed 8 employees * Serviced Automated Teller Machines * Coordinated Mechanical/Electrical repairs * Data Entry

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316 Data Entry Jobs

No jobs at selected location

8. Setup
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high Demand
Here's how Setup is used in Service Technician Lead jobs:
  • Initial setup of firewalls; create initial rule sets, objects and groups for each network segment.
  • Manage up to 5 computer technicians, setup and configure workstations in secured call center environment.
  • Provided user desktop support including email, data backups, account setup, and application support.
  • Managed Microsoft Office 365 environment including tenant setup- activation, AZURE AD Sync setup and activation.
  • Repair, service and setup all types of computers (except Macintosh).
  • Worked on AIX Disk & volumes setup & HACMP setup & configuration.
  • Tested, repaired, and setup various audio/video components for clients.
  • Handle all lighting and sound equipment setup for gigs.
  • Worked on setup of Network Securities policies and tools.
  • Worked on SUN Cluster setup and configuration.
  • Installed computer and register setups.
  • Trade Show Setup & Tear Down.
  • Used PL/SQL to run queries and setup user access to applications and do backend database operations.
  • Hold a Master Technician - premises wiring, broadband modems and setup(I.e.
  • Pull supplies to setup rooms, assist client with inventory of personal items.
  • assisted with operational setup of paperless work order system, created PDF forms for use in field via ipad.
  • Update programs , install and setup programming for industrial weigh machines .

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28 Setup Jobs

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9. Desktop
demand arrow
high Demand
Here's how Desktop is used in Service Technician Lead jobs:
  • Facilitated escalations of complex desktop issues and managed cases through resolution.
  • Lead technician in a repair and retail environment servicing cellular devices and tablets, as well as desktop and laptop computers.
  • Performed all the repairs both software and hardware on laptops, desktops, cell phones, tablets and miscellaneous electronics.
  • Managed all help desk tickets, contributed to SAS operations, and maintained desktops, laptops, and printers department-wide.
  • Assisted in setting up the software to be used on the Desktops, Laptops, and Printers for the company.
  • Handled escalations, bridge between other technical groups, work directly with Desktop Engineering management and Director of IT infrastructure.
  • Maintained basic help desk, desktop and network support on a daily basis with the use of HEAT ticketing system
  • Provide technical assistance and remote desktop support for the VIGIL digital video surveillance suite of software and hardware.
  • Configure upgrades for both desktops and servers (Including Multi-Processor Intel, AMD and Sun configurations).
  • Supported desktop and connectivity problems for approximately 20 local end users on an NT4 client/server network.
  • Managed Staff of 5 local and 2 remote desktop technicians supporting 1,000 local users.
  • Ensured stability and security of endpoints through the use of desktop management tools.
  • Served as project manager for operating system and desktop refresh projects.
  • Worked with windows 98-XP desktop systems and Microsoft office systems.
  • Managed a team of global Tier 3 Desktop Supports Analysts.
  • Updated software on HP Desktop/Laptop running Windows XP and 7.
  • Develop desktop customizations by following line of business requirements.
  • Provided excellent customer support over phone, in person and remotely over Remote Desktop, Bomgar or personally configured VPN.
  • Serviced laptops, desktops, servers, scanners, printers, security cameras, PDAs, and Android/Blackberry phones.
  • Utilized down time wisely to develop .Net desktop data tools and utilities improving BO Operations day to day activities.

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202 Desktop Jobs

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10. PCS
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high Demand
Here's how PCS is used in Service Technician Lead jobs:
  • Configure TCP/IP network protocol for Apple and PCs.
  • Installed and maintained Special Needs Macintosh PCs.

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235 PCS Jobs

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11. Internet
demand arrow
high Demand
Here's how Internet is used in Service Technician Lead jobs:
  • Provided training covering application specific software and internet portals.
  • Designed and presented training sessions covering Internet applications.
  • Managed a computer lab and provided user support and training in the use of Internet applications and various other software programs.
  • Developed and designed a service program that targeted a new client base; which increased internet and farm account sales.
  • Key resorts and sales offices were experiencing inconsistency in their ability to access the internet and provide adequate throughput.
  • Supported Outlook, Excel and Word Support Internet connectivity for both service and sales staff.
  • Installed cable television systems, telephone, and internet services in customers' locations.
  • Repair or replace cable boxes, lines and modems for internet service and phone.
  • Respond to emergency internet outages and downed systems.
  • Advanced troubleshooting with phone, alarms and internet.
  • Worked on different communication protocols, mostly in TCP/IP internetworking.
  • Installed, troubleshoot, explained and maintained cable tv, internet and phone services to residential and commercial business.
  • Provide AT&T consumers with excellent customer service and technical support for all internet related issues.
  • Installed and serviced Comcast phone, cable and internet services.
  • Service hotels movie, television, internet and satelite programing system.

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7 Internet Jobs

No jobs at selected location

12. Control Systems
demand arrow
high Demand
Here's how Control Systems is used in Service Technician Lead jobs:
  • Use electronic test equipment to locate and correct malfunctions in fuel, ignition, and emissions control systems.
  • Experienced with combustion tuning and combustion ratio control systems such as Auto Flame and Delphi.
  • Designed and Constructed PLC (Primary Logic Controls) and other various electronic control systems.
  • Provide day to day assistance with electrical troubleshooting of plant wide automated control systems.
  • Installed HVAC systems, building control systems, general office equipment and furniture.
  • Install and Commission complete or partial BOP control systems.
  • Repair and troubleshooting of control systems, including industrial controls, analog/digital dimming systems,municipal sewer/water systems.
  • Performed residential and commercial maintenance, service and installation work, including 60 ton chillers, steam boilers and control systems.
  • Repair and making wiring harnesses on different control systems for different types of pump controllers and HVAC equipment and etc.
  • Test and deliver BOP control systems rather it be a single piece of equipment or an entire control system.
  • Learned the installation of various control systems ranging from soft starts and VFDs to flux vector drive units.
  • Install and wire different types of remote control systems and V.F.D controls.
  • Installed commercial DDC control systems.
  • Worked with UGI automation closely on control systems that were monitored by Trition as well as carrier CCN.

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16 Control Systems Jobs

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13. SQL
demand arrow
high Demand
Here's how SQL is used in Service Technician Lead jobs:
  • Created Several Access databases connecting to DB2 databases, both using SQL, macros to create specific business tasks.
  • Used PL/SQL and SQL*Loader to create ETL packages for flat file loading and error capturing into log tables.
  • Use SQL to retrieve data for research requests from management, other departments, and the client.
  • Developed and deployed an SQL based Data Model Compliance rules engine (DMC) in SQL Server.
  • Developed PL/SQL blocks using Collections like Nested Tables and VARRAYS, Bulk collections and Exception handling.
  • Performed a few SQL and DB2 Database tasks like inserts, deletes, updates.
  • Connected DB2 database to Excel using the data connections tab and SQL queries.
  • Developed SQL Server Stored Procedures, data warehouse PL/SQL scripting, ETL.
  • Design and develop Oracle PL-SQL stored procedures and packages for report ingestion.
  • Configured and maintained Microsoft SQL Server 2005 for US payroll system.
  • Added integration with SQL Server 2008R2 for auditing and reports.
  • Managed Exchange, AD, IIS, MSSQL, DNS, DHCP and other server roles.
  • Created an Excel VBA import utility to open Excel files, retrieve the contents, and load into SQL Server tables.
  • Used PRAGMA AUTONOMUOS_TRANSACTION to implement error logging Extensively used SQL*Loader for loading data into oracle database from flat files.
  • Designed and developed a reporting solution using SQL Server 2008 BI technologies for white-label customers.
  • Web Services for RPG client to lookup data from MS SQL Server and DB2.
  • Provided customized web integrations for partners, experience with PHP, CSS, .NET, Apache, MySQL, JS.
  • Install Intergraph Intools on a Citrix, SQL 2005 Entrerprise and Intranet web server.

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50 SQL Jobs

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14. Cctv
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high Demand
Here's how Cctv is used in Service Technician Lead jobs:
  • Serviced residential and commercial security systems, CCTV and electronic entry systems.
  • Install, maintain, and service several types of fire alarm, security, CCTV, and door access systems.
  • Install, repair and maintain CCTV, Audio Visual and PBX systems.
  • Maintain and service fire and burglar alarms, access systems and CCTV
  • Design CCTV, Surveillance video repeat and loop back systems.
  • Card Access, CCTV, Nurse Call, Paging, and Fire Alarm
  • structured wiring systems, home theater systems, whole house audio, satellite TV, CCTV and central vacuum systems.
  • Install and repair cctv security cameras.
  • team leader and installer of automation/ audio/video/cctv/voice and data network systems.
  • Project Installs Customer Service MAC work CCTV installs/Servicing Closet Build outs T1 Turn Ups Dmarc Extensions

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6 Cctv Jobs

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15. New Equipment
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average Demand
Here's how New Equipment is used in Service Technician Lead jobs:
  • Picked and tagged customer spares, new equipment, In-house assembly and production request then staged in appropriate area process requisition.
  • Worked with clients and vendors to solve issues such as warranty, service and new equipment purchases.
  • Required to help maintain installation guides and help create new guides with the emergence of new equipment.
  • Instruct and train employees on new equipment and service techniques, provide detailed reports on new operating procedures
  • Trained new service technicians, via classroom and in the field on new equipment.
  • Scheduled, installed, and supervised installation of new equipment.
  • Recommended and set up new equipment for new laboratory.
  • Assisted in creating purchase orders for acquiring new equipment.
  • Start up of new equipment and agreement start ups.
  • Installed, aligned, and balanced new equipment.
  • Trained customers on new equipment and updated firmware.
  • Involved in decision making on new equipment.
  • Recommended new equipment and maintenance procedures to the facilitymanager.
  • Employed Pricing new equipment, and repairs of HVAC systems.
  • Repair and service of all heating & cooling systems Installation of new equipment S Sales of equipment to future customers.
  • Oversee project crews Equipment installation and service Sales of new equipment Set propane tanks Installs gas piping through residence

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17 New Equipment Jobs

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16. Osha
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average Demand
Here's how Osha is used in Service Technician Lead jobs:
  • Inspect and service HVAC air duct registers and vents for air quality in accordance with OSHA and EPA standards and requirements.
  • Conduct OSHA inspections on all brands and types of overhead cranes and hoists.
  • Provided new hire and quarterly safety training at work sites per OSHA standards.
  • Trained all associates on proper OSHA safety procedures and reconciliation of reports.
  • Adhere to OSHA, NFPA, and company specific safety standards.
  • Perform NFPA and OSHA inspections at various industrial facilities.
  • Led Technician team in OSHA inspection and repair.
  • Enforced company safety policies as well as applicable OSHA standards, FCC regulations, and city & State codes.
  • Trained new hires on Stericycle's Sharps Disposal process while following OSHA Compliance.
  • Run service requests (work orders) Understand OSHA guidelines Operate and use necessary hand and power tools.

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35 Osha Jobs

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17. Customer Relations
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average Demand
Here's how Customer Relations is used in Service Technician Lead jobs:
  • Maintained professional customer relationships, communicating complex information to update customers on project status and achieved high ratio of customer satisfaction.
  • Demonstrated excellent project management, and advanced customer relationship skills in overcoming the challenges of multiple location installations and start-ups.
  • Repaired and maintained large charter buses to include troubleshooting equipment, electrical wiring and customer relations
  • Possess solid command application of effective customer relations skills and application of diagnostic tools.
  • Maintain customer relationships by ensuring customer concerns are addressed promptly and efficiently.
  • Established excellent customer relations via sound problem solving and crisis management skills.
  • Maintained positive customer relations through professional interactions with customers.
  • Developed communication and interpersonal skills by maintaining customer relationships.
  • Maintained customer relationships and sales opportunities with customers.
  • Trained new employees in customer relations, time management and instructions on how to read blueprints of the Cable system.
  • Managed accounts to maintain good customer relations, minimize down time, and improved building/energy efficiency.
  • Maintained my personal high level of quality of work as well as customer relations.
  • Worked closely with sales department on new accounts for improved new customer relations.
  • Handled customer relations and daily scenarios relating to billing and work performed.
  • Maintain excellent customer relations that help with recurring sales.
  • Established excellent customer relations with many nation wide companies.
  • Repair phones -Maintain customer relations -Company paperwork -Trained new employees -Made employee schedule

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2 Customer Relations Jobs

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18. Active Directory
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average Demand
Here's how Active Directory is used in Service Technician Lead jobs:
  • Engineered and managed cross-functional Active Directory Domain Rename project that encompassed all MMS Engineering and Operations teams.
  • Installed integrated client networks supporting Mac and Windows in an active directory environment.
  • Created user and administrator accounts using Active Directory.
  • Delivered early, under budget, a $250,000 project migrating 124 departments (14,000 users) to Active Directory.
  • Team lead for group of 3rd level Exchange and Active Directory support and deployment engineers.
  • Maintain network and admin accounts across 8 different domains via Active Directory and Active Roles.
  • Integrated Mac OSX clients with Active Directory and Mac group policy with Open Directory.
  • Designed architectures and solutions for Windows server, Active Directory, and DNS.
  • Served as a Technical Lead in Active Directory implementation.
  • Reset and unlocked users accounts via CAC Hold Script and Active Directory Users and Computer.

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21 Active Directory Jobs

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19. Inventory Control
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average Demand
Here's how Inventory Control is used in Service Technician Lead jobs:
  • Assisted the Maintenance Supervisor in maintaining inventory and inventory controls.
  • Hired and trained service technicians for installation and service of alarm and camera systems (CCTV)* Inventory control
  • Handled bid proposals, maintenance agreements and inventory control, provided material lists and placed orders for materials needed.
  • Inventory control * Entered received data into the system for processing and packaging * Installation Technician
  • Inventory control of consumables for hospitals and large clinics x-ray departments.
  • Received 100% ratings for inventory control on a consistent basis.
  • Allocate the daily service spreadsheets to the inventory control specialist.
  • Performed inventory control of phones and accessories for retail store.
  • Inventory control and ordering of service parts.
  • Inventory Control: Assessment/Implementation of weekly ordering process.Shop Safety; Consolidation and organization of maintenance supplies resources.
  • Purchased equipment and parts, maintained effective inventory control.
  • Set up an Access Data Base for the Asset Recovery Department to maintain an accurate inventory control system, and traceability.
  • Maintained inventory control of the team's vehicles Installation and understanding of multiple styles of phone systems and nurse call systems.
  • Inventory control of all Oxygen tanks, equipment accessories Trained and over saw junior Service Technician.
  • Lead Service Technician Responsible for diagnosis, service and repairs to equipment and inventory control.
  • Service Technician duties for all of Decatur and surrounding areas In store repairs and billing Monthly audits of paperwork and inventory control
  • Created inventory controls for supplies Trained new service technicians Decreased service calls by creating preventive maintenance check sheets
  • Maintain inventory control over cleaning chemicals Cross Sell and Cross service to customer Clean carpet and upholstery Perform water extraction jobs

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15 Inventory Control Jobs

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20. Customer Complaints
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average Demand
Here's how Customer Complaints is used in Service Technician Lead jobs:
  • Resolved customer complaints and situations calmly and courteously.
  • Handled Customer Complaints quickly and efficiently.
  • Utilized customer service skills to handle all customer complaints and provide problem resolutions.
  • Resolved customer complaints or answer customers' questions regarding policies and procedures.
  • Adhered to company policies and procedures to assist in solving customer complaints.
  • Resolve customer complaints and concerns with strong verbal and negotiation skills.
  • Diagnose and repair vehicles based on customer complaints and inspection.
  • Respond to customer complaints and warranty issues.
  • Handle customer complaints and concerns on site
  • Fielded and resolved customer complaints.
  • Key contributions include: Improved manufacturing, and quality processes to eliminate manufacturing delays and customer complaints.
  • Handled customer complaints and escalated calls in an efficient manner that was beneficial for the customer and the company.

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2 Customer Complaints Jobs

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21. Trouble Shooting
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average Demand
Here's how Trouble Shooting is used in Service Technician Lead jobs:
  • Trouble shooting isolated electrical faults on mechanical hydraulic and electronic systems.
  • Field Service Telecommunication/ Custom Installation / Trouble shooting outages.
  • Provide third-level administration support, advanced network trouble shooting.
  • Performed trouble shooting when signal pattern and timing problems occurred; implemented repair to incorrect wiring to high-speed interface cable.
  • Install refrigerators, Stoves (gas and electric), and dishwashers * Basic Plumbing and electrical trouble shooting.
  • Trouble shooting errors both Application & JVM also analyzed heap/core plus error logs - configured JVM for optimum performance.
  • Oversee electrical trouble shooting/repair on overhead cranes; preform OSHA required inspection, including modernization and upgrades.
  • Trouble shooting and solving all problems that involve valves, sprinkler heads, and broken pipes.
  • Post job experience typically includes trouble shooting, repair, testing and flushing of IWOCS equipment.
  • Worked on trouble shooting the class loader issue that caused during launch of applications.
  • Provided customer service for trouble shooting cell phones, sales, processing payments
  • Performed various 911 troubleshooting and regular trouble shooting jobs on weekends.
  • Lead trouble shooting and repair resolution for inside wire jacks.
  • Performed Trouble shooting and repairs of lighting systems.
  • Trouble shooting pool equipment (water pumps, heat pump, gas heaters, automated chlorination systems, pvc plumbing).
  • Complete service calls for variety of circumstances such as trouble shooting, add-ons, late changes, and hot checking.
  • Service & Troubleshoot heating and cooling systems * Kwikset lock Trouble shooting and rekeying locks.
  • Subcontract work, which includes; Trouble Shooting,Repair and Installation of Residencial Hvac Equipment .

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10 Trouble Shooting Jobs

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22. Itil
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average Demand
Here's how Itil is used in Service Technician Lead jobs:
  • Managed cross-functional team to develop and implement Incident Management process across IT organization, based on ITIL methodology.
  • Developed the KPI s and reporting of performance of IT services and all ITIL / IT Service Management processes.
  • Process Transition ITIL Process - Incident, Service Request, Problem, Change, Release & Configuration Management.
  • Created and documented new ITIL based processes to improve efficiency in key performance areas across the service desk.
  • Work directly with ITIL Process Owners and Managers making effective improvements to mature those processes.
  • Ensured that the Procurement developer team persisted in following the ITIL framework for production releases.
  • Implemented ITIL across our Global Service Desk including employees, consultants and service analysts.
  • Applied patches to the WebLogic servers, updating documents as per ITIL process.
  • Incorporated change control measures and ITIL best practices into enterprise operations.
  • Received the ITIL Foundation v3 certificate December 2011.
  • Handled access management, data analytics, and standards for ITIL processing and tools as well as incidents and requests.
  • Established process awareness and ensured adherence for various ITIL processes communicate and build positive i.e.
  • Received ITIL (v3) Foundations Certification in November, 2009.
  • oriented operating model from a strictly technology aligned organization (ITIL v3).

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5 Itil Jobs

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23. Electrical Systems
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average Demand
Here's how Electrical Systems is used in Service Technician Lead jobs:
  • Serviced air conditioning, heating, engine-cooling and electrical systems.
  • Performed scheduled/unscheduled maintenance on complicated aircraft avionic and electrical systems.
  • Maintained properties to include repair heating and air conditioning units, plumbing and electrical systems.
  • Completed daily rounds to inspect facilities equipment such as water filter systems and electrical systems.
  • Repair and install mechanical and electrical systems on all types of boats.
  • Install, repair, maintain, and troubleshoot electrical systems, apparatus.
  • Maintained, tested and inspected aircraft avionic and electrical systems.
  • Analyzed and corrected all pneumatic, hydraulic and electrical systems.
  • Operate and maintain all plant utilities such as boiler systems, water, all plant electrical systems, waste water pretreatment.
  • Advanced Diagnostic skills in: Electrical systems Hydraulic systems Drive Train systems Hydrostatic systems Mechanical systems Strong Logistical planning

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1 Electrical Systems Jobs

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24. IP
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average Demand
Here's how IP is used in Service Technician Lead jobs:
  • Worked with Sales and Business Ops to ensure pipeline/forecast accuracy.
  • Manage consumable supplies inventory for all vendor provided equipment.
  • Provide and coordinate proactive fleet maintenance for the equipment to include general cleaning, supply replenishment, and operator training.
  • Planned routes and sorted equipment into order of delivery and pick up upon receipt of work orders.
  • Repair equipment (water coolers, coffee makers machines and vending machines) in customer locations.
  • Performed duties listed above using all required protective equipment to ensure safety to self and others.
  • Lead service technician responsible for commissioning new equipment and typical, every day repairs.
  • Provide customer assistance in resolving customer questions, problems, or complaints regarding equipment.
  • Manage the movement of equipment and product into and out of production facilities.
  • Conducted the installation of new furnace and air conditioning units on multiple homes;
  • Perform all required moves, additions and changes to WRAIR MFD equipment.
  • Provided Field Service to third party owned equipment in New York City.
  • Instruct clients on the operation and proper use of equipment.
  • Performed maintenance on multiple furnaces and air conditioners;.
  • Maintain and order replacement parts for equipment.
  • Install equipment in customer accounts.
  • Increased pipeline of new sales through broad-based sales programs, clear sales messaging, and direct customer engagement.
  • Assisted TS Sales Leadership in developing a disciplined Attach pipeline growth process including inspection, reporting and measurement.
  • Represented Attach Sales on TS leadership calls, cross-BU QBRs and field training events.
  • Maintain, troubleshoot and repair computers, touch screen videogames, jukeboxes, and the related network equipment.. Quality Auditor:.

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78 IP Jobs

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25. Medical Equipment
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average Demand
Here's how Medical Equipment is used in Service Technician Lead jobs:
  • Cleaned and disinfected durable medical equipment to meet specifications.
  • Warehouse work/medical equipment maintenance and repair.
  • Serviced and repaired durable medical equipment.
  • Shipped and received medical equipment.
  • Handle over Flow of deliveries of Oxygen, Durable Medical Equipment and handle Insurance for Patients.
  • Delivered, setup, and instructed patients on medical equipment in home setting.
  • Ordered medical equipment and supplies for inventory and maintaining appropriate stock for deliveries.
  • Delivered, setup, and in-serviced customers on home medical equipment.
  • Provided delivery, set-up and pick up of home medical equipment.
  • Coordinated medical equipment and pharmacy deliveries to patient's homes.
  • Diagnosed, serviced, and maintained home medical equipment.

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188 Medical Equipment Jobs

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26. OS
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average Demand
Here's how OS is used in Service Technician Lead jobs:
  • Created emergency repair disks and developed data recovery procedures for critical systems, preventing loss of data.
  • Secured productive project progression through effective communication between cross-functional groups while applying standard project methodology.
  • Keep updated process documents, team structure documents, team rosters by skill sets and information on escalation procedures.
  • Work closely with clients, customers, vendors, and peers and provide Remote Hands assistance as requested.
  • Diagnosed, maintained and repaired complete mechanical, electrical and hydraulic systems of H-D motorcycles.
  • Drain Cleaning / Jetting, Plumbing repair, Diagnostic experience, Strong Leadership skills.
  • Prevented cost to the asset by preventing major utility usage on vacant units.
  • Perform diagnostics of mechanical, electrical and plumbing problems and take corrective action.
  • Provided technical diagnostics of chilled water, steam and hot water systems.
  • Assisted with telecommunications, OS, applications, and TCP/IP Ethernet services.
  • Started and maintained a close relationship with homeowners and property managers.
  • Shared wins and leveraged best practices across all ESSN/TS sales teams.
  • Work across geographic and functional boundaries to include others equally.
  • Manage the purchasing and pricing of job costs and time.
  • Adapted and applied diagnostic procedures to new vehicle technology.
  • Work closely with manager to manage workload of resources.
  • Increased net profits with cost efficient procedures and implementation.
  • Refurbished cellular phones after diagnosing and repairing units Kept daily log of repairs and reported numbers weekly
  • Diagnose and Repair Chargers and U.P.S Systems.
  • Diagnose and Provide Service on Customer's Vehicles Train New Employees Closing and Opening of Store

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31 OS Jobs

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27. Heat Pumps
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average Demand
Here's how Heat Pumps is used in Service Technician Lead jobs:
  • Performed minor and major repairs on residential gas heaters, boilers, heat pumps & a/c units.
  • Performed preventive maintenance on residential gas heaters, boilers, heat pumps & a/c units.
  • Service calls and install heat pumps and gas split units
  • Installed 80 and 90 percent furnaces, Air Handlers, A/C units, Heat Pumps, and 5-20 ton package units.
  • Serviced and maintained heating and air conditioners for residential and commercial Highly trained for heat pumps Sold equipment (e.g.
  • Service air conditioning , heat pumps , chimney liners and ductless systems .

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28. Special Projects
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average Demand
Here's how Special Projects is used in Service Technician Lead jobs:
  • Partnered with business leaders to align IT functions to business needs on special projects, urgent requests and system enchantments.
  • Assisted machine shop staff on special projects and provided support with plant maintenance.
  • Participate in special projects, and lead the safety Team project.
  • Assisted in sales and in ordering materials for special projects.
  • Collaborated with other team members on special projects and events.
  • Managed special projects and employees to ensure timely completion.
  • Completed work orders in a timely manner, while also coordinating with property manager on special projects throughout the property.
  • Assist where necessary in the installation of equipment resulting from special projects (i.e.
  • Headed up special projects in support of Boeing for the 787 Dreamliner production program.
  • Plant operations Special projects and installations Sales and quote processing

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25 Special Projects Jobs

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29. Security Systems
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average Demand
Here's how Security Systems is used in Service Technician Lead jobs:
  • Verify security systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues.
  • Installed and serviced security systems for homes and businesses in Mississippi McComb, Mississippi
  • Trained new employees on security systems and company policies.
  • Commissioned integrated security systems to confirm the performance of the system exceeded customers' satisfactions and surpassed expectations.
  • State of Ohio Fire Notification Systems License.- Technician training: programmed fire and security systems.
  • Install and program fire alarms, nurse call, intercom systems, and security systems.

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4 Security Systems Jobs

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30. Parts Inventory
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low Demand
Here's how Parts Inventory is used in Service Technician Lead jobs:
  • Converted complete parts inventory from individual tool sequence to a much less complicated alpha-numeric sequence.
  • Maintain tool/equipment and service parts inventory and ordering.
  • Maintained inventory through control measures to include, yearly parts inventory, daily sales, customer orders and equipment repairs.
  • Position requires customer service skills, computer operation, purchasing parts, maintaining service trucks and parts inventory.
  • Maintained parts inventory stock levels to insure all service & repairs would be done according to schedule.
  • Maintain a parts inventory as well as scheduling service of the vehicles in the fleet.
  • Evaluate and purchases supplies, equipment, and materials for projects and spare parts inventory.
  • Ensured service techs were equipped with adequate parts inventory to meet customer demand.
  • Research, order, and maintain parts inventory for services and repairs.
  • Maintained log of parts inventory and materials necessary for repairs.
  • Maintain service department parts inventory and controls.
  • Maintained and controlled my own parts inventory.
  • Maintain parts inventory through various venders

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6 Parts Inventory Jobs

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31. Vital Signs
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low Demand
Here's how Vital Signs is used in Service Technician Lead jobs:
  • Take vital signs and do body checks when clients return to unit.
  • Assist in administration of medications and treatments, take vital signs.
  • Monitor the vital signs of each consumer.
  • Monitored and recorded vital signs.
  • Preformed intake assessments, vital signs, property searches, and basic body searches, Monitored clients placed on Q-checks.
  • Socialize, assist, take vital signs, and observe individuals.Accomplishments2011 Health Service Tech of the Year.
  • monitored vital signs and checked the monitoring equipment.
  • Direct patient care Assigned duties to other technicians Performing yearly PMF evaluations Vital signs Charting Transporting Conducting therapeutic groups

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1,032 Vital Signs Jobs

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32. New Construction
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low Demand
Here's how New Construction is used in Service Technician Lead jobs:
  • Worked directly with general contractor during new construction and remodeling.
  • Crew leader for a small team responsible for new construction, routine services calls, and remodeling jobs.
  • Installed and maintained new factory parts and supplies for all new construction sites within a 150 mile radius.
  • Complete system installation from rough in to trim on new construction and retro fit applications.
  • Designed duct system layout & installation on existing and new construction.
  • Run service and can install new construction and make sheet metal
  • Completed tear-down of existing structures and prepared for new construction.
  • Installed HVAC systems in new construction residences.
  • Lead new construction and project teams.
  • Perform complete installations on both refrigeration and HVAC systems and all its components in both new construction and pre-existing conditions.
  • Coached 2-3 new service technicians that came from the residential new construction side of the company.

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4 New Construction Jobs

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33. Company Vehicle
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low Demand
Here's how Company Vehicle is used in Service Technician Lead jobs:
  • Performed minimum maintenance on company vehicles.
  • Supervised up to three technicians and maintained company vehicle, travel logs, expense reports and parts inventories.
  • Oversee and assist in all maintenance and repairs of shop equipment, machinery, and company vehicles.
  • Fire and water mitigation, drive company vehicle, on-call shift, customer and insurance liaison
  • Maintain inventory levels in warehouse and in Company vehicle.
  • Inventory control of assigned parts and company vehicle.
  • Maintaned company vehicle, tools and equipment to franchise standards.
  • Maintain tools and company vehicle.~Train new service technicians.
  • Travel to customers house in company vehicle and repair in home appliances.Use remote dispatching through an onboard computer.
  • Drive a company vehicle to either residental or commerical job.

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94 Company Vehicle Jobs

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34. Refrigeration Equipment
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low Demand
Here's how Refrigeration Equipment is used in Service Technician Lead jobs:
  • Perform general preventative maintenance of industrial/commercial heating, cooling and refrigeration equipment diagnose, repair and installation of equipment.
  • Provided Technical Knowledge and mentoring to other technicians to familiarize them with restaurant equipment and Medium/Low-temp refrigeration equipment.
  • Installed, maintained and serviced residential and commercial Heating, Ventilation, Air-Conditioning and refrigeration equipment.
  • Installed, serviced, and repaired commercial air conditioning and refrigeration equipment.
  • Handled regular preventive maintenance of all HVAC and refrigeration equipment.
  • Work across state lines serving and troubleshooting refrigeration equipment.
  • Cleaned and maintained ice machine and refrigeration equipment.
  • Maintained and serviced HVAC systems and refrigeration equipment.
  • Serviced and installed commercial refrigeration equipment.
  • Performed service calls on HVAC/Refrigeration equipment mostly located in local Rite Aids, Dollar Trees, and Victoria Secret's stores.
  • Cleaned, tested, repaired and installed most HVAC & refrigeration equipment.
  • Provided high technical knowledge of HVAC & refrigeration equipment.
  • Inspect and advise customers of potential problems with their A/C and refrigeration equipment.

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2 Refrigeration Equipment Jobs

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35. Test Procedures
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low Demand
Here's how Test Procedures is used in Service Technician Lead jobs:
  • Implement test procedures, maintain logs and generate reports to document installations and trouble tickets.
  • Assigned test procedures for evaluation and ensured completion in a timely manner.

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60 Test Procedures Jobs

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36. Windows XP
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low Demand
Here's how Windows XP is used in Service Technician Lead jobs:
  • Integrated User State Migration Tool into ZTI and LTI to migrate user data from Windows XP/Vista/Win7/Win8 to Windows 8.
  • Assist internal employees and clients with all hardware and software issues on windows XP and windows 7.
  • Utilize AD, SCCM and ConsoleOne for management of Windows XP and Windows 7 systems.
  • Level 3 support for both Windows 7 and Windows XP problem management.
  • Assisted in migration of windows XP to Win 7.
  • Performed upgrades for clients migrating from Domain environment to Active Directoryworkstation system from Windows 2000 to Windows XP.
  • Support Symantec Enterprise Management on Windows XP and Windows 7.

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2 Windows XP Jobs

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37. Hand Tools
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low Demand
Here's how Hand Tools is used in Service Technician Lead jobs:
  • Clean, maintain, and repair equipment, using hand tools, or request that repair and maintenance work be performed.
  • Operated wide variety of equipment including power saws, sanders, grinders, forklift and basic hand tools.
  • Mounted compressor, condenser and other components in specified locations using hand tools and acetylene welding equipment.
  • Required to provide basic hand tools; specialty tools provided by SAF when deemed necessary by manager.
  • Fabricated hose assemblies, piping and tubing with hand tools and bench mounted equipment's.
  • Operated hand tools to adjust functional parts of devices and control instruments.
  • Worked with hand tools indoors and outdoors in all kinds of weather.
  • Repaired and replaced defective parts, using hand tools and power tools.
  • Splice cables, using hand tools, epoxy, or mechanical equipment.
  • Used hand tools to replace defective equipment parts.
  • Use hand tools and ladders to complete jobs.
  • Repaired and replaced pumps using hand tools.
  • Assembled hydraulic components by hand tools.
  • Installed, calibrated and configured water treatment systems Used hand tools to replace defective equipment parts.
  • Traced and diagnosed malfunctions using hand tools and test equipment such as multi-meters.
  • Installed special functional and structural parts in devices using hand tools.

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7 Hand Tools Jobs

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38. Apple
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low Demand
Here's how Apple is used in Service Technician Lead jobs:
  • Perform support contract services for several manufacturers, including Dell, IBM, Apple, and Sony.
  • Advanced knowledge with the operating systems of Android, Apple, Blackberry, and Windows Mobile.
  • Received training and successful completion certificates from Apple, IBM, Compaq, and Epson.
  • Manage day to day escalation repairs for Apple and Windows devices and data recovery.
  • Project manager for all Apple computer deployment and co-adviser for Windows deployment.
  • Guided sales staff and addressed questions about Apple products.
  • Train new technicians on repair of Apple devices.
  • Coordinated all Apple repairs and service and supervised service personnel, ensuring work was performed accurately and in a timely manner.
  • Manage a SQL database for store products, and client-facing FileMaker form for warranty registration of Apple purchases.
  • Leverage current technology in Windows and APPLE OS X network environment to support business activity.
  • Design policies and workflows for the repair of Apple devices at the Bookstore's Apple Authorized Service Center.
  • Deployed and maintained Apple XServes, attached storage and tape library.
  • Configured MVGs, Picklist, Links, Joins, Applets, views, Screen, workflows.

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4 Apple Jobs

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39. General Maintenance
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low Demand
Here's how General Maintenance is used in Service Technician Lead jobs:
  • Service motorcycles to Harley-Davidson specifications and provide general maintenance both on customers motorcycles and company motorcycles/equipment.
  • Performed general maintenance and preventative services for a 300 unit residential rental property.
  • Executed all aspects of general maintenance for a 338 unit award-winning apartment community.
  • General maintenance and customer service.
  • Handled the service requests and general maintenance requests for an apartment community, including apartment prep (punch-out).
  • Complete all work orders on the property, including plumbing, electrical, and general maintenance within 24 hours.
  • Experienced in H. V. A. C. and refrigeration and along with related general maintenance/ repair work.
  • Maintain rapport with customers by understanding complaints; identify solutions, and showing general maintenance.
  • Installed, maintained, and repaired all general maintenance for 1036 units of apartment complex.
  • General Maintenance, HVAC, Electrical, Plumbing, Small and Large Appliance Repair.
  • General maintenance, troubleshooting and performed repairs of all Hobby Lobby locations in Alabama.
  • Plan and schedule general maintenance Maintain supplies Work within an allotted budget Perform general and preventive maintenance
  • Service, troubleshoot, repair, install HVAC equipment 3-20 Tonrooftop units and splitsGeneral maintenance

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1 General Maintenance Jobs

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40. Voip
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low Demand
Here's how Voip is used in Service Technician Lead jobs:
  • Provide Technical Support of analog, digital and VoIP recorder installations to customers in USA and abroad.
  • Provide detailed Network needs via this template for ALL VoIP projects.
  • Contributed to multiple RFPs as SME for multiple technologies such as MS Exchange, IPT / VOIP, and web conferencing.
  • Implemented a MPLS network for Sonix for peak performance, reliability and VoIP networking.
  • Created and Developed the JCI/Nortel (Avaya) VoIP Site Installation Template (Attached) 22.
  • Manage and administer RCoIP and VoIP WAVE network servers in a Windows based environment.
  • Managed Voip phone services, mostly with Altigen.
  • Have experience in voip , video monitoring , cabling & fiber optics.

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4 Voip Jobs

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41. QA
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low Demand
Here's how QA is used in Service Technician Lead jobs:
  • Promoted to QA Test Lead, overseeing quality-assurance testing for GTM Applications and administer QA teams, both onshore and offshore.
  • Maintain documentation throughout assembly; test process to ensure internal & external QA standards are met.
  • Pull data for monthly QA communicate professionally and confidentially with patients, clients, and staff.
  • Coordinated manufacturing, QA, QC, R&D and technical services.
  • Migrated various clients to Windows 8 and performed all QA and implementation.
  • Led initiatives to decrease manufacturing downtime and increase QA process inspection.
  • Performed unit testing and involved in integration testing and QA Testing.
  • Write specs and instructions for DTP and QA vendors.
  • Involved in project planning and management for company application rollouts and assisted in the QA process.
  • Owned Release to Production Process, Gathered approvals, signoffs from stakeholders and QAs before going to PROD.

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13 QA Jobs

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42. LAN
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low Demand
Here's how LAN is used in Service Technician Lead jobs:
  • Streamlined monthly budgeting, planning and resource management by developing an Excel-based project portfolio reporting system.
  • Co-developed a service offering and methodology for solving LAN and application performance problems.
  • Project lead to usher in and direct the planning and organization of new online products for career service initiatives.
  • Lead in the design of the Master Data solution to provide a new streamlined forecast and planning process.
  • Read and prepare blueprints, building and electrical plans in order to complete equipment installs or repairs.
  • Worked on Budgeting, Planning and Coordination of Mechanical, Electric, and Civil Works.
  • Performed circuit identification and connection to Dell, HP, and Cisco WAN/LAN network equipment.
  • Develop Test plans and collaborate with other team members to devise test strategies and scenarios.
  • Ensured consistency and excellence of service and monitors and tracks service plans.
  • Work with manager to plan and implement service improvement and maturity plans.
  • Work load consists of preparing material and plans for site job.
  • Performed start test and balance procedures for company installed equipment.
  • Planned and implemented an upgrade of STEs to VOSIP phone which increased effectiveness and allowed improved features and functionality for the organization
  • Lead Installer: Proficient in reading blue prints for ductwork and HVAC equipment to lay out and plan as specified.
  • Architected and executed the plan to centralize and standardize the American General Enterprise Help Center operation after a major acquisition.
  • Manage test deliverables and record all test results accurately in Test Plan documentation and defect tracking system.
  • Schedule and planning for a crew of 6 in Maximo.
  • Plan and coordinat with other department heads as required.
  • Created an AMS Attach Sales Plan to overachieve budget.
  • Used Enterprise Architect Also conducted Production Monitoring of F5 load balanced, Weblogic multi-cluster environment via Introscope and Dynatrace.

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43 LAN Jobs

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43. Verizon
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low Demand
Here's how Verizon is used in Service Technician Lead jobs:
  • Provide first call resolution for Verizon Telecommunications and Verizon Wireless.
  • Train and mentor new store technicians and field technicians on Verizon Wireless computer programs, policies and procedures.
  • Assured Verizon's Quality Assurance (QA) managers were satisfied and my stores received high performance ratings.
  • Worked with a variety of store managers to resolve issues with obnoxious and/or upset Verizon Wireless customers.
  • Implemented new strategies to perform during work to raise productivity and sales, within Verizon.
  • Managed Verizon technical departments, including running a seven person department on my own.
  • Delivered customer facing coordination and weekly reports to CMS and Verizon project teams.
  • Worked along with Verizon to migrate from frame relay to MPLS.
  • Provided weekly reports to Verizon and CMS business components.
  • Monitor and coached employee performance toward meeting company goals in accordance with Verizonwirelss goals.
  • Service and provide support for various communication devices (cell phones &laptops) Explain and sell Verizon Wireless products.
  • Transitioned 14 Vangent Call Center sites to CMSNet, over the Verizon Business PIP MPLS network.

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2 Verizon Jobs

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44. VPN
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low Demand
Here's how VPN is used in Service Technician Lead jobs:
  • Installed VPN access for users to remotely access domain from international locations such as Germany, Mexico, and India.
  • Perform advance tier II troubleshooting, consisting of Blackberry servers, Microsoft exchange servers, and VPN setups.
  • Supported Microsoft Products, MSE, hardware diagnosis, network, VPN, and outlook exchange issues.
  • Worked with customers, carriers and vendors to restore down or degraded networks and VPN connectivity.
  • Installed and set up remote servers, VPN, and virtual machines running dedicated software.
  • Coordinated of 5+ junior staff implementing simple imaging of systems and VPN configurations.
  • Maintain VPN connections for our vendors including connection migration and testing.
  • Provided firewall and VPN installations for small to midsize customers.
  • Implement and troubleshoot site to site VPN tunnels.
  • Replaced VPN L2L sites with MPLS.
  • Maintained Juniper (Netscreen 204 and 5GT) routers for VPN connectivity from over 150+ stores to the corporate office.

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4 VPN Jobs

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45. SLA
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low Demand
Here's how SLA is used in Service Technician Lead jobs:
  • Utilize broad skills in mechanical systems, computers, electronics and networking satisfying SLA to an international Fortune 100 financial institution.
  • Translate business requirements into technical specifications for team members, also develop test plans to map test cases to business rules.
  • Designed and implemented reporting data warehouse to track and report technology expenses and SLA measurement through KPI dashboards using OBIEE.
  • Engineered, designed, and built upgrade to E911 services, including LEC database support and all switch translations.
  • Handled the support ticketing system (OTRS) to ensure all Service Level Agreements (SLA) are met.
  • Slashed costs by planning the consolidation of shared services across 5 global business units into a central facility.
  • Operated forklift on truck slab and service truck throughout service area to support farm and commercial clients.
  • Collaborated with CTS Leadership to develop CTS Service Level Agreements (SLA) for the enterprise.
  • Assisted Sales & Marketing Team in translations and localization of various promotional materials.
  • Helped in building an effective SLA oriented culture.
  • Performed root cause analysis, ensured application availability and business continuity within defined SLAs.
  • Identified and resolved issues to guarantee continuous improvement and delivery of applications in compliance with set-forth processes and SLAs.
  • Aligned management's SLA's to helpdesk operations.
  • Slashed operations budget and personnel turnover through creation of out-tasking model for datacenter.
  • Target SLA was 2,000 transactions per second (stretch goal of 4,000 tps), and delivered system achieved 11,000 tps.
  • Manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for products.
  • Facilitated multiple RFPs assuring equivalent SLAs were effectively negotiated to closure for the site.

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1 SLA Jobs

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46. Sharepoint
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low Demand
Here's how Sharepoint is used in Service Technician Lead jobs:
  • Performed as the solutions architect for enterprise services including email MS Exchange, instant messaging, and SharePoint for 65,000 users.
  • Created and maintained the NTS SharePoint sites.
  • Created groups and modified access for Sharepoint website via Active Directory.
  • Documented best practices, Troubleshooting Tips and maintained them on sharepoint.
  • Directed product roadmap for SharePoint as a Service migration offering.
  • Selected to develop and implement 2 Sharepoint Publishing portals, and 1 teamsite consisting 6 Project and Collaboration sub-sites.

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47. Technical Assistance
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low Demand
Here's how Technical Assistance is used in Service Technician Lead jobs:
  • Monitored technician progress and provided technical assistance to Service Technicians to maximize productivity and efficiency.
  • Provided technical assistance to customers and technicians.
  • Provide technical assistance for other technicians.
  • Worked in close coordination with case managers to provide technical assistance and support on any related issues and new processes.
  • Provide technical assistance and coordinate between all the various groups that make up the TCS ED System organization.
  • Provided technical assistance to management staff, assisting with network access, printing, and application software operation.
  • Provided orientation, on-the-job training (OJT), and technical assistance to new technicians.
  • Respond to requests for technical assistance in person, via phone, and or electronically.
  • Perform follow-up service calls with junior technicians to provide training and technical assistance.
  • Provide daily technical assistance to Leads and their techs from East District sites.
  • Provide technical assistance and coaching for shop technicians.
  • Provided all aspects of technical assistance on many different Security Systems.

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8 Technical Assistance Jobs

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48. POS
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low Demand
Here's how POS is used in Service Technician Lead jobs:
  • Provided hardware and software configuration of POS register systems and back-office and customer-facing applications.
  • Interact positively and professionally, using business etiquette, with customers and co-workers.
  • Designed, presented and negotiated proposed solutions for sales department to customers.
  • Position reported to Laboratory Manager, Don Henderson.
  • Involved in production and post-production activities.
  • Collaborate with requirement designers on providing the best possible user experience and interface, considering risk and usability, for example.
  • Cabled approximately 200 associated work areas with data and voice cable to support POS, video, and PC workstations.
  • Preform service and maintenance on postage metering machines, document handling equipment and shipping systems.
  • Maintained hydraulic table and post lifts, tire machines, snow removal equipment, etc.
  • Provided customer service through securely picking up, and delivering customer change orders and deposits.
  • Earned a fast promotion from initial position of FireDog Technician, to Lead FireDog.
  • Operated till & counted behind other employees to ensure correct drop of nightly deposits.
  • Reached No.1 position in resolving trouble tickets and installations completed on time.
  • Involved in documentation, review, analysis and fixed post production issues.
  • Process incoming & outgoing mail while handling regional postal concerns.
  • Set up networking schemes for POS systems for parking equipment.
  • Handle and properly dispose of hazardous materials.
  • Delivered middleware defect resolutions during product development and post go-live.
  • Provide outstanding customer service and maintian positive relationship with customers.
  • Travel to remote location as site leader for POS conversions for multi-store national retailer.

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25 POS Jobs

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49. Honeywell
demand arrow
low Demand
Here's how Honeywell is used in Service Technician Lead jobs:
  • Administered customer site equipment remotely settings tools NOVARESS32, Pro Com, TRANE/Tracer Lon Station/Lon Spec and Honeywell Proprietary systems.
  • Tested prototype equipment for Bosch and Honeywell.
  • Install EWC and HoneywellZoning Systems.
  • Certified Honeywell I and Nicet II fire alarm installer.
  • Have extensive knowledge of computer controlled building automation systems including Trane tracer, Honeywell, Carrier Parker.
  • Installed-serviced and programmed Honeywell and 2GIG also known as GOControl equipment.
  • Work with vendors such as GE , Simon, Vanguard , Comcast , Honeywell , & Bosch .

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1 Honeywell Jobs

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50. Unix
demand arrow
low Demand
Here's how Unix is used in Service Technician Lead jobs:
  • Consulted regarding technology use in diverse environment including Windows, Unix and specialized software.
  • Developed and deployed the Executive Information System using SAS on UNIX.
  • Design, develop and test SQL and Unix scripts.
  • Certified instructor for Hewlett-Packard Corporation's HP-UX UNIX classes.
  • Advised faculty and staff in navigating through UNIX environment.

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18 Unix Jobs

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Service Technician Lead Jobs

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20 Most Common Skills For A Service Technician Lead

Customer Service

23.2%

Technical Support

12.8%

Service Calls

7.8%

Preventative Maintenance

7.7%

Access Control

6.6%

Infrastructure

5.3%

Data Entry

4.1%

Setup

3.8%

Desktop

3.4%

PCS

3.0%

Internet

2.7%

Control Systems

2.5%

SQL

2.5%

Cctv

2.5%

New Equipment

2.4%

Osha

2.1%

Customer Relations

2.1%

Active Directory

1.9%

Inventory Control

1.9%

Customer Complaints

1.7%
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Typical Skill-Sets Required For A Service Technician Lead

Rank Skill
1 Customer Service 16.5%
2 Technical Support 9.2%
3 Service Calls 5.5%
4 Preventative Maintenance 5.5%
5 Access Control 4.7%
6 Infrastructure 3.8%
7 Data Entry 3.0%
8 Setup 2.7%
9 Desktop 2.4%
10 PCS 2.1%
11 Internet 1.9%
12 Control Systems 1.8%
13 SQL 1.8%
14 Cctv 1.8%
15 New Equipment 1.7%
16 Osha 1.5%
17 Customer Relations 1.5%
18 Active Directory 1.4%
19 Inventory Control 1.3%
20 Customer Complaints 1.2%
21 Trouble Shooting 1.2%
22 Itil 1.2%
23 Electrical Systems 1.1%
24 IP 1.1%
25 Medical Equipment 1.1%
26 OS 1.1%
27 Heat Pumps 1.0%
28 Special Projects 1.0%
29 Security Systems 1.0%
30 Parts Inventory 1.0%
31 Vital Signs 1.0%
32 New Construction 1.0%
33 Company Vehicle 1.0%
34 Refrigeration Equipment 1.0%
35 Test Procedures 1.0%
36 Windows XP 1.0%
37 Hand Tools 1.0%
38 Apple 0.9%
39 General Maintenance 0.9%
40 Voip 0.9%
41 QA 0.9%
42 LAN 0.8%
43 Verizon 0.8%
44 VPN 0.8%
45 SLA 0.8%
46 Sharepoint 0.8%
47 Technical Assistance 0.8%
48 POS 0.8%
49 Honeywell 0.8%
50 Unix 0.7%
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42,727 Service Technician Lead Jobs

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