Service tester jobs near me - 482 jobs

GovCIO is currently hiring fora **Quality Assurance (Automation) Tester** todo full lifecycle application testing of EEOC Enterprise applications. This position will be remote. **Responsibilities** Designs, develops, and implements testing methods and equipment to ensure that the product will perform to specifications. Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product. Designs test cases for test plans and creates test scenarios in which tests are carried out. Compiles data, defines required changes and reports defects and problems that occurred during the test process. Implements and participates in the walkthrough of the product. Automated testing may be used for leveling based on hiring manager discretion. + Consults with the development and/or requirements team to coordinate and test applications. + Performs analysis, diagnostics and preliminary evaluations of products. Develop testing procedures. + Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests. + Implements the testing processes and ensures all test activities follow those processes. Produces reports on each test activity and tracks test metrics. + Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically. **Qualifications** Bachelor's with 5 - 8 years (or commensurate experience) Required Skills and Experience + Clearance Required: + Solid understanding of **Agile/scrum** software development and release process. + Create mature **automated frameworks** for validating end-to-end scenarios for highly integrated system. + **Write Java code** to automate the test of business layer or data layer applications. + Core Java skills, **write code using Selenium** and Java. + **Proficiency with SQL queries** and solid understanding of backend systems. + Solid understanding of implementation of Selenium **BDD** **framework** . + Excellent understanding of Cucumber BDD framework and various reporting mechanisms. + Solid experience with API testing tools like POSTMAN. + Design and develop UI automation framework to support complex applications. + Expertise with service-oriented architecture and REST APIs. + Test system changes to prepare for production deployment. + Execute test plans, scenarios, scripts, or procedures. + Document software defects and report defects in JIRA. + Perform functional, non-functional, System integration and regression testing. + Experience with cloud systems like Azure. + Proven experience with Version control systems such as GitHub & Git. + Maintain and update automation code with new release of the application. + Solid understanding of implementation of Selenium BDD framework. + Excellent understanding of Cucumber BDD framework and various reporting mechanisms. + Solid experience with API testing tools like POSTMAN. + Experience with application monitoring systems like DataDog, Splunk etc. + Excellent communication skills. + Must be a team player. **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $100,000.00 - USD $110,000.00 /Yr. Submit a referral to this job (********************************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-7211_ **Category** _Software Engineering Services_ **Position Type** _Full-Time_

About Us: Judi Health is a health technology company offering a wide range of benefits administration solutions for employers and health plans. This includes Capital Rx, a public benefit corporation that provides full-service pharmacy benefit management (PBM) solutions to self-insured employers; Judi Health™, which offers comprehensive health benefit management solutions for employers, TPAs, and health plans; and Judi , the industry's leading proprietary Enterprise Health Platform. To learn more, visit **************** Location: Remote (For Non-Local) or Hybrid (Local to NYC area) Position Summary: The Technical QA Analyst II is a critical contributor to delivering high-quality products within the Capital Rx JUDI platform, aligning with business goals and exceeding user expectations. Working closely with Product Managers, engineers, and stakeholders, this role ensures the seamless execution of the product roadmap by proactively identifying and resolving technical issues, validating functionality, and enhancing user experiences. This role combines a detail-oriented approach to quality assurance with a collaborative mindset to drive operational efficiency, support clinical programs, and deliver innovative solutions that benefit all Capital Rx members and clients. A strong technical aptitude and ability to deeply analyze system behavior are essential Position Responsibilities: Technical Issue Identification & Root Cause Analysis: Identify, investigate, and triage technical issues within the JUDI tech stack (specifically focusing on [Specify Key Technologies - e.g., Python/Django, PostgreSQL, AWS services]). Conduct thorough root cause analysis, utilizing logs, database queries, and system monitoring data to pinpoint the source of problems. Log Analysis & Monitoring: Monitor and analyze system logs (e.g., using CloudWatch, Datadog, or New Relic) to validate application functionality, identify performance bottlenecks, and proactively detect anomalies. Develop and maintain dashboards to visualize key system metrics. Database Querying & Analysis: Utilize SQL to query and analyze data within the JUDI database (PostgreSQL preferred). Develop and execute complex queries to investigate data discrepancies, identify trends, and support troubleshooting efforts. Familiarity with SQLAlchemy is a plus. AWS Service Support: Collaborate with the engineering team on the support and monitoring of AWS services utilized within the JUDI platform (e.g., EC2, S3, Lambda, RDS). Assist with troubleshooting issues related to these services. Collaboration & Requirements Translation: Collaborate with Product Managers and engineers to understand business requirements and translate them into actionable test requirements and test plans. Participate in sprint planning and daily stand-ups. QA Execution: Conduct thorough QA tasks, including ticket review, refinement, testing (manual and potentially exploratory), and bug identification. Scrum Team Support: Partner with the scrum team to manage backlogs, refine tickets, and support roadmap development. UAT Support: Assist with UAT testing, stakeholder communication, and documentation to align team efforts with business goals. Compliance & Reporting: Ensure adherence to company policies, including timely reporting of noncompliance. Code of Conduct: Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance. Minimum Qualifications: Bachelor's degree strongly preferred in Computer Science, Information Technology, or a related field. 3+ years of experience in a QA Analyst, Software Engineer, Business Analyst, or related role. Proficiency in Python Strong SQL experience; familiarity with SQLAlchemy is preferred. Experience with logging and monitoring tools such as CloudWatch, Datadog, or New Relic. Familiarity with Agile methodologies and workflows. Experience with GitHub or similar source control repositories. Excellent communication and collaboration skills, with the ability to translate between technical and non-technical audiences both verbally and in writing. Strong analytical and problem-solving skills with attention to detail and QA principles Preferred Qualifications: Experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Knowledge of API testing methodologies. Experience with CI/CD pipelines. Understanding of data warehousing concepts. Experience in the PBM space. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Salary Range$85,000-$100,000 USD This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Halo Group is a premier provider of IT talent. We place technology experts within the teams of the world's leading companies to help them build innovative businesses that keep them one step closer to their customers and one step ahead of the competition. We offer a meaningful work environment for employees, attractive and interesting engagements for consultants, and cutting-edge digital innovation for our customers. We delight in helping our customers execute their digital vision. Big projects or small, Halo Group knows that by combining the highest quality talent with our unwavering support, we will become an invaluable extension of the team. Halo Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all areas of product/project governance, UX/UI, multi-platform applications, quality assurance/testing, cloud computing, and data analytics. Since its inception, Halo Group has been recognized for numerous awards, including: - INC 5000 - Future 50 - 101 Best and Brightest - Michigan 50 Companies to Watch - Goldline Research - “Most Dependable Companies” - Ernst & Young - “Entrepreneur of the Year” Finalist Job Description Looking for a QA Tester with strong experience in Retail Domain and mostly working experience with Pint of Sale Qualifications Looking for a QA Tester with strong experience in Retail Domain and mostly working experience with Pint of Sale Additional Information Title: QA Tester. QA Analyst, QA ENgineer. Senior QA, Senior Tester, Test Analyst Skills: Test, Point of Sale, POS.

is for temporary engagement through our staffing partner DZConneX. . Candidates can work full remote, hybrid, or onsite at our Santa Monica studio. For nearly 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of narrative, gameplay, and technology. Naughty Dog recently released The Last of Us Part II Remastered as well as a current generation remake of The Last of Us Part I for the PS5. We're also proud to say that The Last of Us Parts I and II are now available for the first time on PC. Currently, we're busy at the kennel working on Intergalactic: The Heretic Prophet, and we'd love to find talented individuals to join us. Naughty Dog games have long been lauded for their evocative, character-driven stories and attention to detail. We are committed to innovation within our games and as such have curated some of the top creative and technically innovative minds in the industry. We welcome diverse candidates and believe that a broad range of cultural and life experiences contribute to the overall well-being and success of the studio and the titles we craft together. Naughty Dog is seeking a motivated and detail-oriented individual to join our team as an Associate Quality Assurance Tester/Language Development Support, specializing in Polish. This role is integral to ensuring the high quality and cultural accuracy of our game content for Polish speaking audiences. The ideal candidate will have a passion for gaming, strong communication skills in both Polish and English, and a keen eye for detail. What you will do: Identify, log, and maintain gameplay issues Conduct ad hoc and bug regression testing when necessary Create and execute test plans Verify in-game non-English dialogue and text, specifically Polish Provide quality assurance and development support for Polish language content Demonstrate eagerness to learn new skills and the ability to teach them to others Remain flexible and adaptive to assignment and schedule changes, including overtime Additional responsibilities may be assigned as needed What skills you will use: Fluency in Polish; native speakers preferred Fluency in English A desire to be part of the Naughty Dog Team Strong interpersonal, written, and verbal communication skills in both Polish and English Demonstrable skill set beyond just bug investigation and documentation Willingness to share opinions and feedback with other departments Keen attention to detail and accuracy A team-oriented individual who can also work effectively independently Working knowledge of PS4 and PS5 systems Bonus Skills: Additional linguistic fluency beyond Polish Formal post-high school education (college, technical school, etc.) Scripting or programming experience All applicants must provide a resume and cover letter to be considered. The cover letter should highlight your relevant experience and interest in the position. Additional Material Submission: We recognize that applicants fluent in Polish may also possess additional skills relevant to the gaming industry Applicants with a Background in Art, Programming, or Design: Please submit a portfolio to give us a deeper understanding of your skills and creativity. Applicants with a Audio, Film or Editing Background: Please include a reel with your application to showcase your technical abilities and editing style. As a part of the Naughty Dog application process, candidates will be asked to complete a QA Test. Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more. The estimated base pay range for this role is listed below, this is an hourly rate.$17.50-$26.50 USD

Headquartered in New Jersey (U.S), Cygnus Professionals Inc. is a next generation global information technology Solution and Consulting company powered by strong management and leadership team with over 30 person years of experience. Today, Cygnus has strong footprints in more than 4 countries with more than 25 satisfied customers. We strive to extend our presence across industries and geographies with our industry-focused business excellence. Cygnus Professionals Inc. has been named by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC) as one of the “Fast 100 Asian American Businesses” - joining the country's fastest-growing Asian American-owned companies, based on percentage revenue growth over the immediate past two years. Job Title: QA Analyst Location: Columbus, OH Duration: 3 Months+ Position Type: Contract Interview Type: Phone and then In-Person Job Description: QAS3 to help IT design, pilot, and implement the software quality assurance review process. Will help development teams test software quality for production deployment. This position will function as a highly skilled Quality Assurance Specialist with specific responsibilities that include: Proactively engage in the end-to-end software testing cycle as it pertains to the project. Work closely with and follow direction from QA Manager Contribute to the establishment of and meet quality goals and objectives for the project. Contribute to all aspects of quality assurance for the project including establishing relevant metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. With input from QA Manager and team, develop and execute test cases, scripts, plans and procedures (manual and automated). Work with the ODPS project team to test updates, patches, and repairs to the application software components in the development, test, and QA environments. Develop software changes for promotion to production following best practice and standards as defined by the ODPS ITO. Take corrective action, subject to the ODPS Management approval, to resolve all issues and problems encountered with testing to ensure the applications perform as required. Qualifications Required Skills: 7 Years in testing I.T products and applications. 5 Years automation experience using MS Visual Studio Coded UI, Team Foundation Server and Microsoft Test Manager 5 Years Development/scripting skills in C# 2 Years' experience developing and implementing Load Tests using Visual Studio and experience using Test Controllers and Agents to run the tests 5 Years in End to End Test Automation experience 5 Years demonstrated experience in converting existing manual test cases to automation scripts. 5 Years conducting test case reviews to ensure scenarios accurately capture business functionality. Contributes to continuous process improvements to increase the efficiency of QA and development. Excellent communication skills both written and oral Needs to show at least 1 year Quality Assurance experience in a technical capacity with a large organization as ODPS. The experience must encompass the writing of test strategies, test scenarios, test plans and test scripts. Must have at least 1 year experience working on Agile/Scrum I.T. projects. Must have experience working with Microsoft Test Manager on at least one project Additional Information Nice to have: Certifications in Software Testing Field. Programming background. Certifications in Microsoft tools and technologies. CRUD Testing experience Test coverage and estimations experience

**About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested. This role is critical to the successful delivery of PSI's services and the quality of its products. This role adds significant value to the operation of PSI's Credentialing business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely, working across time zones, with occasional travel required for meetings, events and workshops. **Role Responsibilities** + Responsible for managing and executing end-to-end testing for key technology platforms and be accountable for test projects. + Use principles, guidelines, and best practices as defined, and document testing plans. + Gather and present testing metrics and testing activities for the projects to key stakeholders. + Closely work with product teams to understand requirements and other performance SLAs. + Reviewing and analysing feature requirements exit criteria and design test scenarios. + Perform various types of testing, including but not limited to the following: Functional, Regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing and ensure bug-free applications go to production. + Writing, executing, and managing the manual test cases. + Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocks to the QA manager and Product Managers. Interacts closely with members of cross-functional project team including Development, PMs, and Client Services. + Provide the UAT support for business users as well as client. + Reporting defects accurately and managing to successful resolution via Jira. + Maintaining and creating product knowledge documentation. + Investigate and attempt to diagnose customer support reported defects. + Participate in sprint planning, scrum, and backlog grooming ceremonies. + Researching and embrace new techniques and technology to improve testing + Strong SQL skills to validate data from multiple sources like Files, XMLs, Databases. **Knowledge, Skills and Experience Requirements** + 3 years' experience in progressively responsible information technology. + Proven experience and knowledge of QA methods, standards and processes, e.g. Agile / SDLC. + Excellent numerical skills and understanding of data analysis/statistical methods. + Familiarity with the software development lifecycle and with automation testing technologies. + Experience with version management and ticketing systems, e.g. SVN, Jira. + Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or Soup UI. + Experience with accessibility testing is huge plus. + Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C# is preferable but not essential. **Benefits & Culture** At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short-Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Build Anything. We're the engineering team trusted by the world's largest eCommerce and DTC brands. Our mission is to transform our clients' businesses, drive growth, and build the highest-scaling and most complex experiences online today. Our team is composed of vibrant, resourceful, and entrepreneurial people in front-end, full-stack and technical operations roles. At SDG we focus on building a culture that allows everyone to create meaningful and impactful work for our team and our clients' businesses. Our people are the most valuable assets to this culture. As such, we offer a flexible time off schedule, excellent benefits, a collaborative work environment (as well as permanent remote options), and plenty of opportunity for career growth. We believe in hiring people, not outsourcing and are committed to growing the best team in this space. We're a close knit crew that highly values strong teamwork, initiative, and quality. Background. We are looking for smart, organized, and motivated QA Engineers who have an eye for detail and are passionate about quality. You will be working alongside engineering and product teams to maintain high standards. QA will cover headless (Next.js, Shopify Hydrogen) and non-headless (Liquid) eCommerce sites as well as Node.js based APIs and application development. Responsibilities. Work with Engineering leadership to develop and execute test plans. Analyze requirements. Perform manual tests for UI/UX and functionality. Find and report issues with clear and detailed steps to reproduce. Regression testing. Automation testing using tools such as Cypress. Requirements. Minimum 1-2 years professional experience as a QA Engineer or relevant position. Is technical and extremely detailed oriented. Good working knowledge of HTML, CSS, and JavaScript. Has strong written and verbal communication skills. Self-driven and shares in our same high standard of quality. Able to work independently and within teams under minimal supervision. Able to learn new tools, services, and grow alongside our ever-evolving company. Works well with a team and adhering to QA/process guidelines. Details. Fully Paid Medical, Dental & Vision. 401k Retirement Plan. Work From Home/Anywhere. Salary is competitive and commensurate with experience. This is a full-time position. We are a fully remote team and deeply respect and value work-life balance. This position is open to candidates in the United States and Canada only.

Do not apply unless you have been instructed to do so. TEST

Test Planning & Coordination: Estimate, plan, and coordinate testing activities for PEGA CDH application enhancements and new features. Collaborate with Lead Decision Architects, Lead System Architects, and Business Architects to monitor and close defects. Organize and prioritize tester activities to ensure effective and timely completion of testing cycles. Hands-On Testing: Execute functional, regression, and end-to-end testing on PEGA CDH components, including Communication Alerts. Script and automate tests using Selenium, Java, and JavaScript (or similar automation tools). Validate CDH Decision strategies and Next-Best-Action logic based on configured rules. Perform environment-specific configuration changes as directed by development teams. API & Data Integration Testing: Design and execute test cases for APIs and data integrations, ensuring seamless data flow between PEGA and external sources. Verify data accuracy and integrity across integrated systems. Test Management & Documentation: Utilize Test Management tools (Rational Tool Suite, JIRA/RQM/RTC) to track test cases, defects, and progress. Review business requirements, drive test data requests, and ensure comprehensive test coverage. Document and report defects, create Service Requests (SRs), and maintain clear communication with framework and development teams. Agile Collaboration: Participate in Agile ceremonies (sprint planning, backlog grooming, retrospectives) and support onshore/offshore team collaboration. Accurately estimate testing timelines and drive the team to meet deliverables. Demonstrate CDH application features to clients and lead business users through user acceptance testing (UAT). Continuous Improvement: Proactively identify opportunities to improve team performance and testing processes. Support E2E testing and validation for PEGA CDH solutions. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements Minimum 5+ years of QA Testing experience, with hands-on expertise in PEGA 8.x/CDH platform(s). Experience scripting in Selenium, Java, and JavaScript or similar automation tools. Proficiency with Test Management tools: Rational Tool Suite, JIRA/RQM/RTC. Strong experience testing APIs and data integrations. Deep understanding of Agile principles and experience working in Agile environments. Excellent written and verbal communication skills for effective stakeholder management. Ability to work collaboratively in onshore/offshore support models.

Requirements QUALIFICATIONS AND REQUIREMENTS: JOB REQUIREMENTS: Preferred: Registered Pharmacy Technician & Certification Education: Bachelor's degree or 5+ years of healthcare experience. Skills & Competencies: Strong analytical, mathematical, and problem-solving skills. Experience with SQL data queries and report generation is a plus. Excellent communication and interpersonal skills. Bilingual (English/Spanish) preferred. Experience With CVS Caremark PBM Reports. Business intelligence and comparative analysis. Project management and technical writing. Ability to manage high-volume workloads professionally. Strong teamwork and adaptability. Proficiency in business modeling and object-oriented analysis. Comfortable working flexible schedules (nights, weekends, holidays). Mathematical & Reasoning Abilities: Proficient in calculating percentages, ratios, and interpreting graphs. Able to solve practical problems and interpret varied instructions. Zing Health offers the following benefits: A competitive salary based on the market Medical, Dental, and Vision Employer-Paid Life Insurance 401(K) match up to 4% Paid-Time-Off Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc. Salary Description $75,000 - $90,000/yearly based on experience

Join Ace IT Careers as a Remote QA Tester! Are you ready to kick off your career in Quality Assurance? At Ace IT Careers, we are excited to offer an entry-level opportunity for aspiring QA Testers to work remotely with leading tech companies. This position is perfect for recent graduates or individuals seeking to transition into the IT field without prior experience. Our comprehensive training program will equip you with the essential skills and knowledge to succeed in the growing field of software testing. You will also receive job placement support to help you secure a position with our esteemed hiring partners. Requirements Qualifications: Education: Bachelor's degree in Computer Science, IT, or a related field is preferred but not mandatory. Open to fresh graduates and individuals transitioning from non-technical careers. No prior experience required - training will be provided. Skills: Basic understanding of software testing principles. Strong attention to detail and analytical thinking. Excellent written and verbal communication skills. Familiarity with basic computer applications (e.g., Microsoft Office). Note: This role includes a paid training & evaluation period prior to placement. Candidates must complete the training as part of the hiring process. To align your skills with current U.S. project requirements, all selected candidates go through: A short paid training program (Manual + Automation + API + CI/CD) Real-world project simulations Mock interviews & client-readiness evaluation This process ensures you meet client expectations and secure long-term placement opportunities. Benefits Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Work From Home

LOCATION: Remote - This is a home based, virtual position that operates Monday - Friday from 8:30am-5:00pm (EST). Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL. GENERAL STATEMENT OF JOB The Analytics QA Tester works independently, as well as with developers and business analysts, to test complex software and Business Intelligence solutions. Develop test plans, participate in peer reviews of software solutions (including code reviews), and assist end-users with user acceptance testing. Responsible for automated regression testing. Work closely with other software developers and analysts to understand what the product is meant to do, to identify issues in design and development, and to provide recommendations for improvements. Analyze and understand complex data sources in order to validate developed applications, Business Intelligence solutions, data warehouses, data visualizations, and extract, transform, and load (ETL) procedures. As a member of an agile development team this position will test new features for functionality and user experience. ESSENTIAL JOB FUNCTIONS Work with the Analytics Development Team to test applications and Business Intelligence products during the systems development life cycle (SDLC). Assist end-users in performing user acceptance testing on developed solutions. Responsible for designing and implementing test plans and test cases based on product specifications. Perform post-implementation testing of developed solutions. Document test plans, test cases, and test results. KNOWLEDGE OF JOB Integrity and decision-making skills necessary to work with and protect confidential personal health information Problem solver, with ability to debug complex processes and applications Analytical and troubleshooting skills Experience within an agile development process, creating and using automating acceptance tests, automated test framework, de-bugging tools and analyzing stack traces. Microsoft Team Foundation Server for work item tracking and source code control is preferred Experience testing web applications, including the ability to use and understand advanced features of web browsers Experience testing end-user reports, ETL packages, and data visualizations including the ability to test Microsoft T-SQL procedures Excellent verbal and written communication skills, ability to articulate ideas clearly Proven ability to meet development commitments and manage expectations Desire for constant improvement Ability to work independently and as a strong team player Ability to work in a fast-paced, deadline driven environment running multiple projects simultaneously High level of computer literacy with spreadsheets, word processing and database software and business systems (Word, Access, Excel, PowerPoint, MS Project, VISIO and other graphic software). Extensive development, architecture, and configuration skills in Microsoft SQL Server 2008, 2012, or 2014 including strong SQL development skills (preferably Microsoft T-SQL). Extensive development, architecture, and configuration skills with the Microsoft .NET framework including development of applications using C# or VB.NET. EDUCATION & EXPERIENCE REQUIREMENTS Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline required and 5 years of experience testing highly complex software applications crossing multiple platforms and diverse technologies. PHYSICAL REQUIREMENTS Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading. Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers. Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time. Mental concentration is required in all aspects of work. RESIDENCY REQUIREMENT: The person in this position must live in NC, SC, GA, TN, VA, MD, or FL. SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation. DEADLINE FOR APPLICATION: Open until filled. APPLY: Vaya Health accepts online applications in our Career Center, please visit ****************************************** Vaya Health is an equal opportunity employer.

*** As required by our governmental client, this position requires being a US Citizen AND an active Public Trust or the ability to obtain this clearance *** Cherokee Federal is seeking a detail-oriented Salesforce Quality Assurance (QA) Tester to join our team. The Salesforce QA Tester will be responsible for ensuring the quality and reliability of Salesforce applications and solutions through comprehensive testing and quality control measures. This role requires strong technical skills, Salesforce knowledge, and a thorough understanding of QA methodologies and best practices. Compensation & Benefits: Estimated Starting Salary Range for Salesforce Quality Assurance (QA) Tester: 90-120k Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Location: Remote Salesforce Quality Assurance (QA) Tester Responsibilities Include: Identify and execute processes and improve tool utilization to automate testing Translate user stories and defect resolution into test scripts Perform automated and manual testing Track and manage defects Develop and execute comprehensive test plans, test cases, and test scripts to validate Salesforce functionality, configurations, and customizations. Collaborate with business stakeholders, developers, and administrators to gather requirements and ensure test coverage aligns with business needs. Conduct functional, integration, system, and regression testing for Salesforce applications, ensuring adherence to established quality standards. Identify, document, and track defects and issues using a defect tracking system, and collaborate with technical teams to ensure timely resolution. Create and maintain test data and test environments, ensuring accurate and representative test scenarios. Develop and maintain automated test scripts and tools to streamline the testing process and improve efficiency. Participate in the release management process, including reviewing deployment plans and providing input on the release readiness of Salesforce applications. Collaborate with cross-functional teams to understand business processes and requirements, ensuring testing aligns with end-to-end business workflows. Continuously improve QA processes and methodologies, identifying opportunities for optimization and implementing enhancements. Stay updated on Salesforce releases, new features, and industry trends, and assess their impact on QA processes and testing strategies. Provide feedback and recommendations on user experience, system performance, and overall quality improvements. Performs other job-related duties as assigned Salesforce Quality Assurance (QA) Tester Experience, Education, Skills, Abilities requested: Preferred public sector experience or multiple Salesforce project implementation experience. Strong technical expertise in Salesforce platform and applications, with a solid understanding of Salesforce functionalities, configurations, and data models. Experience in test planning, test case development, and execution for Salesforce projects. Proficient in using QA tools and methodologies, including test management tools, defect tracking systems, and test automation frameworks. Familiarity with test automation tools, such as Selenium, Katalon Studio, Provar or Salesforce-specific tools like Salesforce DX or Apex Test Classes. Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and provide detailed defect reports. Knowledge of Agile or Scrum methodologies, with experience in working in Agile development teams. Salesforce certifications (e.g., Salesforce Administrator, Salesforce Certified Platform App Builder) are preferred. Excellent communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams. Attention to detail and the ability to work in a fast-paced environment with multiple priorities and deadlines. Must pass pre-employment qualifications of Cherokee Federal Bachelor's degree in Computer Science, Information Technology, or a related field. US. Citizenship is required Salesforce certified (Administrator preferred). Shall have a minimum of twelve (12) years of general work experience. Candidate must also demonstrate experience supporting Salesforce platform(s) within Department of Defense (DoD) environments. Experience testing enterprise software solutions. Shall have three (3) years of experience in troubleshooting software. Shall have experience working in Salesforce and Agile development processes. Company Information: HESFP, LLC. is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about HESFP, visit cherokee-federal.com #CherokeeFederal #LI #LI-Remote #LI-RG1 Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles: Salesforce QA Tester Salesforce Test Analyst Salesforce Quality Assurance Analyst Software QA Tester - Salesforce Salesforce Automation Tester Keywords: Salesforce QA Quality assurance testing Manual testing Automated testing Test plans and test cases Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Category Information Technology Tracking Code FCA 5237-585 Type Full-Time/Regular CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are looking for a Quality Assurance Tester with strong expertise in automation and DevOps integration to join our dynamic team. The ideal candidate will assist in coordinating automation framework integration into CI/CD pipelines, provide automation support, and train team members on best practices. You will be responsible for creating process documentation for the automation team, including training materials, peer code review guidelines, code merge procedures, and IDE configurations. This role requires experience in test data management, object-oriented design principles, and CI/CD orchestration using tools like Jenkins. Proficiency in version control systems such as GitHub/GIT and the ability to design and implement RESTful service testing frameworks are essential. In addition, you should have hands-on experience building UI automation frameworks using Selenium and Cucumber, conducting performance testing with JMeter, and writing complex SQL queries for database validation. Familiarity with SOAP UI, Ready API, Swagger, and database tools like DBeaver or TOAD is expected, along with knowledge of JUnit and Agile methodologies. Strong collaboration skills and experience supporting both manual and automated testing in an Agile environment are critical. If you are detail-oriented, passionate about quality, and skilled in modern testing tools and practices, we invite you to apply and help us deliver exceptional software solutions. Required Skills * Experienced using JMeter for performance testing. * ACTIVE Secret Clearance required * Comfortable in constructing sample and complex SQL queries to support database testing * Well-versed in practicing Atlassian product like (JIRA). * Experienced in supporting manual and automation support in agile fashion. * Experienced in using SOAP UI, Ready API, swagger. * Experienced in using database tools like DBeaver, TOAD, etc. * Familiar with Junit framework. Required Experience * A Bachelor's Degree in an appropriate field and 5-7 years of experience which included experience in the following areas: * Functional and application testing * Regression testing techniques and tools * At least 3 years' experience with projects of similar scope, functionality CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at ******************* Come join our dynamic team. #CALIBRECareers This position is located in Remote, United States. View the Google Map in full screen.

Replies within 24 hours Job Description Responsibilities Leads in the testing and documentation of business systems and user needs. Defines criteria for testing, participates in test scenario planning, and implements testing tools to ensure proper test execution. Assists in the quality assurance and implementation of systems and software. Reviews all system changes prior to elevation and customize validation suite based on coded system changes. Responsible for the ongoing validation of the systems, ensuring that all software changes have successfully been deployed and elevated prior to exposure to the client and crew. Qualifications Proven ability to work within agreed upon timelines with attention to detail. Ability to deal with ambiguity and rapid change. Strong interpersonal, negotiating and influencing skills. Excellent verbal and written communication skills. Demonstrated ability to effectively manage multiple priorities simultaneously. Ability to work both independently and in a team environment. Strong analytical, organizational, and problem-solving skills. Ability to identify and interpret design workflows and processes. Excellent documentation skills. Ability to deal effectively and professionally with people at various levels. Experience with software testing automation tools (i.e. Cypress, Playwright) This is a remote position. Compensation: $35.00 - $38.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

Description Security Finance is hiring a Remote Sr. Quality Assurance Analyst! As Senior Quality Assurance Analyst, you will: Work with the Project Manager and the Business to understand system requirements and changes. Develop appropriate test cases and scenarios to test Security Finance applications. Work directly with the Project Manager to obtain User Acceptance once changes are developed and passed testing. Document all findings, make recommendations and assessments of software quality and readiness. Log all reported issues into the defect tracking systems (JIRA). Set-up and maintain test environments for applications you are responsible for testing. Will have opportunity to develop automated test scripts for all in-house systems. You could be a great addition as Senior Quality Assurance Analyst if you have: Associate Degree or Higher in Computer Science, Math or other related field 5 years of experience creating detailed test scenarios including Smoke, Usability, Functional, Integration, Regression, Performance Testing 5 years of experience with production releases and UAT deployments 5 years of experience with API testing using SOAP UI and Postman Experience working with Git, Rally, Jenkins, AWS Cloud and Splunk Hands on experience working with esignature (DocuSign) Must possess direct experience working with/testing mobile devices and tablets Must be able to run and write simple SQL queries Close attention to detail, excellent communication skills, both verbal and written Keep in mind as Senior Quality Assurance Analyst you receive: An EXCELLENT benefits bundle that includes company-paid medical insurance (free to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story. TOP-of-the-line training - We are committed to helping you build a solid foundation and do your job to the best of your abilities. Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more Security Finance has been a leader in the financial services industry since 1955, and proudly provides installment loans and income tax preparation to the communities where we operate. At Security Finance, it's about being good stewards of our community, helping neighbors in times of need and treating customers with the respect they deserve. This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.

Come join our amazing team and work a remote schedule! The Loan Servicing Quality Assurance Analyst position will be responsible for applying proven analytical, problem-solving, and testing/validation skills to ensure CMS's loan servicing business units are in compliance with all internal policies and procedures, adhering to federal, state, local and governmental regulatory requirements, and investor/product specific guidelines. Testing conducted may encompass life of loan processes. Perform all duties in accordance with the company's policies and procedures, investor guidelines, and all US state and federal laws and regulations, wherein the company operates. The approved Target Pay range for this position is $29.00 - $31.00. What you'll do: Complete a thorough assessment of document provisioning and/or remediation plans assigned and identify items that require clarification. Evaluate process remediations received from servicing business units and determine if plan is sufficient to ensure compliance. Create and maintain documentation of processes, reports, applications, and procedures as per department policy. Conduct testing for internal and external low/medium risk findings to ensure successful plan implementation of resolution and that finding is remediated. Testing must be conducted accurately and in accordance with established testing timelines and standards. Identify exception based on testing performed and notify department management of any observations that are outside of the testing scope but require action. Obtain approval of testing as documented by department procedure or at the direction of management. Perform loan data analysis to validate and communicate test results to servicing business unit as outlined by department management. Perform recurring testing as assigned. Research external or internal findings, propose initial response(s) to business units, obtain approval if modifications are made to business unit responses ensuring responses are submitted timely to internal and external parties. Utilize SharePoint and other systems to track all assignments and update the status accordingly. Escalate issues of risk concern to management and maintain appropriate data integrity and confidentiality. Follow department procedures for shared mailbox use. Perform assigned compliance testing as assigned and promptly escalate compliance concerns. Perform other duties as assigned. What you'll need: High school diploma required; bachelor's degree or equivalent job experience preferred. Three (3) or more years' experience in mortgage/loan servicing. Two (2) or more years' experience with quality data analysis, testing and reporting. Knowledge of mortgage industry terminology, including knowledge of prominent general servicing and default timelines Knowledge of utilizing Loan Servicing technology to research, validate and obtain information. Proficient in MS Office with basic skills in Excel Strong analytical, problem solving, collaboration and technical skills. Strong time management skills Ability to adapt to changes and work under pressure to meet deadlines. Ability to understand, remember, and communicate routine, factual information. Ability to organize thoughts and ideas into understandable terminology. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-AE1

Peraton is seeking a Quality Assurance (QA) Analyst. This position develops and executes test cases, identifying and reporting defects, and ensuring software meets quality standards. Key responsibilities include writing test plans, documenting bugs with clear steps for reproduction, and collaborating with developers and other teams to verify fixes. This position requires a high attention to detail, strong communication skills, and often involves learning and using testing tools and methodologies like Agile/Scrum. Key Responsibilities * Perform various tests, including functional, regression, and integration, to identify defects. * Document bugs found during testing in a bug-tracking system (e.g., Jira) and provide clear steps to reproduce them. * Write, maintain, and update test cases and test scripts. * Work closely with developers, product managers, and other team members to understand requirements and verify bug fixes. * Contribute to creating test plans, test cases, and other software documentation. * Assist in identifying opportunities to enhance the QA process and potentially automate testing. Qualifications * 2 years with BS/BA; 0 years with MS/MA; 6 years with HS diploma * Must be a US Citizen * Experience in quality assurance job roles * Ability to obtain Public Trust Clearance * Primary work locations in Tacoma, WA, Aurora, CO, San Antonio, TX, and Falls Church, VA. Remote work may be considered in special cases when approved by the customer. * A meticulous approach is crucial for catching defects. * Needed to understand complex systems and identify issues. * Excellent written and verbal communication is essential for reporting bugs and collaborating with teams. * Experience with defect tracking systems like Jira is often required. Basic knowledge of testing tools like Selenium or Postman is a plus. * Experience with Agile and Scrum required Desired Skills: * Experience working within Military Health environments is a plus * BA/BS (4 year) degree in and IT or math related field/ or equivalent years of experience (preferred) Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or “participants,” which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. Job Responsibilities Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. Maintains and provides all records and reports pertaining to QA documentation. QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. Analyzes survey results for improving communication process and providing feedback to the communication owners. Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. Provides feedback to agents and managers based on observed strengths and improvement opportunities. Analyzes readership, comprehension and application of communicated actions. Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. Identifies trends in service and provides that data to the training team to enhance current training. Documents customer/call communications processes and makes recommendations. Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. Coordinates with client to create content for agent communications. Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. Identifies agent communication needs and makes recommendations to Call Center management. Minimum Qualifications U.S. citizen and fluent English speaker Possess strong written and verbal communication skills Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) Other Job Specific Skills Demonstrated ability to contribute to quality assurance program creation or execution. Experience with call center call monitoring/recording software. Exceptional customer service and problem-solving skills. Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. Excellent analytical skills and strong decision-making abilities. Proven ability to achieve and maintain departmental quality standards. Strong Internet software and Windows operating systems and software skills. Demonstrated ability to train and develop new and existing support agents. Excellent interpersonal, facilitation, and relationship management skills. Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. Great coordination skills across multiple departments of the Customer system.