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Working As A Service Worker

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $28,000

    Average Salary

What Does A Service Worker Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Service Worker

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Service Worker Career Paths

Service Worker
Certified Nursing Assistant Team Leader Supervisor
Case Manager
5 Yearsyrs
Certified Nursing Assistant Registered Nurse Registered Nurse Supervisor
Nurse Manager
9 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Business Office Manager
7 Yearsyrs
Social Worker Therapist Case Manager
Senior Case Manager
5 Yearsyrs
Social Worker Clinician Case Manager
Director Of Social Services
6 Yearsyrs
Social Worker Therapist Clinical Supervisor
Clinical Director
9 Yearsyrs
Counselor Therapist Case Manager
Patient Care Manager
5 Yearsyrs
Counselor Team Leader Supervisor
Unit Manager
6 Yearsyrs
Counselor Instructor Lead Teacher
Center Director
7 Yearsyrs
Clinician Clinical Social Worker
Social Work Case Manager
6 Yearsyrs
Clinician Supervisor Assistant Director
Director Of Admissions
7 Yearsyrs
Service Supervisor Assistant Store Manager Assistant Property Manager
Resident Manager
5 Yearsyrs
Specialist Administrator Registered Nurse Case Manager
Medical Case Manager
8 Yearsyrs
Specialist Registered Nurse Registered Nurse Supervisor
Clinical Case Manager
6 Yearsyrs
Medical Social Worker Clinical Social Worker
Social Work Supervisor
7 Yearsyrs
Medical Social Worker Mental Health Therapist Clinical Social Worker
Senior Social Worker
6 Yearsyrs
Specialist Licensed Practical Nurse Ambulatory Care Coordinator
Family Case Manager
5 Yearsyrs
Program Coordinator Behavioral Specialist Residential Supervisor
Residential Manager
5 Yearsyrs
Medical Social Worker Ambulatory Care Coordinator
Targeted Case Manager
6 Yearsyrs
Family Support Specialist Ambulatory Care Coordinator Program Supervisor
Assistant Program Manager
5 Yearsyrs
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Average Yearly Salary
$28,000
Show Salaries
$17,000
Min 10%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$46,000
Max 90%
Best Paying Company
Monroe County Water Authority
Highest Paying City
Vallejo, CA
Highest Paying State
California
Avg Experience Level
2.6 years
How much does a Service Worker make at top companies?
The national average salary for a Service Worker in the United States is $28,577 per year or $14 per hour. Those in the bottom 10 percent make under $17,000 a year, and the top 10 percent make over $46,000.

The largest raises come from changing jobs.

See what's out there.

Real Service Worker Salaries

Job Title Company Location Start Date Salary
Supervisors/Managers of Personal Service Workers Hairbar Inc. DBA James Joseph Salon and Studios Mar 23, 2011 $54,500
Social Services Worker-UTR Mount Sinai Hospital Medical Center of Chicago Aug 10, 2014 $50,294
Supervisor of Personal Service Workers Pure Medspa Aug 29, 2008 $50,000
Manager of Personal Service Worker Massage Express Sep 30, 2008 $45,079
Supervisor, Carwash Service Workers Cinesha Corporation T/A Seven Car Wash Apr 24, 2009 $44,928
First Lien Supervisor/Managers of Personal Service Workers Krysia's Beauty Salon May 23, 2008 $44,829
Manager of Personal Service Workers Lanphier Day Spa Jan 17, 2008 $42,325
Protectice Service Worker Southwest Senior Services, Inc. Aug 26, 2015 $41,151
Protective Service Worker Southwest Boston Senior Services, Inc. Aug 26, 2015 $41,151
Social Service Worker Interfaith Residence Feb 05, 2015 $40,170
Supervisor of Personal Service Worker BVR, Inc. Jan 25, 2008 $39,236
Social Services Worker Interfaith Residence Mar 02, 2013 $38,992
First-Line Supv/Mgr of Personal Service Workers Pen Homes, Inc. Aug 05, 2010 $37,566
Managers of Personal Service Workers Avanti Nails and Skin Care, Inc. Jul 12, 2010 $37,500
Social Services Worker Interfaith Residence Oct 16, 2010 $36,932
Gerontological Social Services Worker W. S. Group Corporation Sep 01, 2010 $34,404
Manager of Personal Service Worker Sun Princess Corporation Dec 01, 2009 $33,768
Supervisor Personal Service Worker Thompson's Guest Homes Feb 07, 2008 $31,117
1St. Line Sups/Mgrs-of Personal Service Workers Cachuela ICF/DDN Home, Inc. Nov 19, 2010 $30,971
Service Worker Anchor Aquatics, Inc. Apr 01, 2014 $24,063
Service Worker Anchor Aquatics, Inc. Apr 01, 2014 $24,063
Service Worker Juan V. Camacho May 05, 2009 $24,021
Service Worker Baytree Landscape Contractors Apr 01, 2016 $24,021
Live-In Household Domestic Service Worker Josephine Wang Apr 13, 2015 $23,708
Service Worker Elias Choukair Jul 12, 2010 $21,726
Portective Service Worker Alexander Investigations Apr 09, 2010 $20,870 -
$31,305
Operational Service Worker (OSW) Affirmative Risk Management Jun 30, 2015 $19,989
Service Worker Carmel Cheryll Forsatz Nov 19, 2007 $19,785
Live In Domestic Service Worker Shamika Bolta-Rios Apr 17, 2015 $19,346

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Top Skills for A Service Worker

  1. Child Abuse
  2. Ensure Safety
  3. Financial Assistance
You can check out examples of real life uses of top skills on resumes here:
  • Investigate child abuse/neglect allegations and make recommendations and decisions based on the California Penal Codes.
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
  • Conduct eligibility screening and intakes for financial assistance; collect and review documentation, process applications and prepare check requests.
  • Demonstrated continuous effort to improve operations, and work cooperatively and jointly to provide quality seamless customer service.
  • Provided protective custody services for abused children Attended court hearings Wrote court reports Screened families desiring to become foster parents

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Top 10 Best States for Service Workers

  1. Maine
  2. Nevada
  3. Wisconsin
  4. Idaho
  5. West Virginia
  6. Rhode Island
  7. Pennsylvania
  8. Wyoming
  9. Connecticut
  10. Iowa
  • (79 jobs)
  • (130 jobs)
  • (394 jobs)
  • (57 jobs)
  • (71 jobs)
  • (84 jobs)
  • (581 jobs)
  • (23 jobs)
  • (167 jobs)
  • (227 jobs)

Service Worker Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 17,015 Service Worker resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Worker Resume

View Resume Examples

Service Worker Demographics

Gender

Female

58.4%

Male

36.2%

Unknown

5.4%
Ethnicity

White

63.7%

Black or African American

13.7%

Hispanic or Latino

13.1%

Asian

6.5%

Unknown

3.1%
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Foreign Languages Spoken

Spanish

65.7%

French

6.5%

German

3.6%

Chinese

3.2%

Mandarin

2.5%

Italian

2.5%

Japanese

2.5%

Korean

2.1%

Portuguese

1.5%

Armenian

1.3%

Cantonese

1.3%

Russian

1.1%

Arabic

1.1%

Hindi

0.8%

Tagalog

0.8%

Croatian

0.8%

Polish

0.8%

Swedish

0.6%

Bosnian

0.6%

Greek

0.6%
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Service Worker Education

Schools

Remington College

7.8%

Unitech Training Academy - Lafayette

7.5%

West Virginia University

6.8%

University of California - Riverside

6.7%

Grambling State University

6.3%

University of Kentucky

6.3%

University of Michigan - Ann Arbor

5.5%

Eastern Kentucky University

5.1%

Southern University and A & M College

4.8%

Cleveland State University

4.4%

San Diego State University

4.4%

University of Louisville

4.3%

University of Louisiana at Lafayette

4.3%

Western Kentucky University

3.9%

Delgado Community College

3.8%

Kaplan University

3.8%

Washington State University

3.7%

Michigan State University

3.5%

Ashford University

3.5%

Southern University at Shreveport

3.5%
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Majors

Social Work

14.4%

Business

12.6%

Psychology

11.0%

Criminal Justice

10.0%

Medical Assisting Services

6.8%

Nursing

5.9%

Health Care Administration

4.9%

General Studies

4.9%

Human Services

4.4%

Sociology

3.7%

Counseling Psychology

3.1%

Accounting

2.7%

Mental Health Counseling

2.3%

Education

2.2%

Liberal Arts

2.1%

Communication

2.0%

Management

1.9%

Biology

1.8%

Human Development

1.8%

Nursing Assistants

1.5%
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Degrees

Bachelors

35.3%

High School Diploma

24.4%

Associate

13.4%

Masters

13.1%

Certificate

6.4%

Diploma

6.2%

Doctorate

0.5%

License

0.5%
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Top Service Worker Employers

Jobs From Top Service Worker Employers

Service Worker Videos

Learn English - English Conversation for Service Workers [English Subtitle]

HTML5DevConf may 2014: Alex Russell, Google: Service Workers: Offline Now(ish)!

Pros And Cons Of Being A Social Worker

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Updated May 18, 2020