One of the best ways to acquire the skills needed to be a service worker is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since service workers benefit from having skills like customer service, cleanliness, and patients, we found courses that will help you improve these skills.
Service Worker Skills For Your Resume And Career
Research Summary. Below we've compiled a list of the most important skills for a service worker. We ranked the top skills based on the percentage of service worker resumes they appeared on. For example, 20.4% of service worker resumes contained customer service as a skill. Let's find out what skills a service worker actually needs in order to be successful in the workplace.
- The most common hard skill for a service worker is customer service. 20.4% service workers have this skill on their resume.
- The second most common hard skill for a service worker is cleanliness appearing on 10.3% of resumes. The third most common is patients on 7.2% of resumes.
- Three common soft skills for a service worker are compassion, time-management skills and communication skills.
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Below we've compiled a list of the most important skills for a service worker. We ranked the top skills based on the percentage of service worker resumes they appeared on. For example, 20.4% of service worker resumes contained customer service as a skill. Let's find out what skills a service worker actually needs in order to be successful in the workplace.
15 Essential Service Worker Skills For Your Resume And Career
1. Customer Service
Here's how customer service is used on service worker resumes:
- Demonstrated continuous effort to improve operations, and work cooperatively and jointly to provide quality seamless customer service.
- Provide excellent customer service by speaking clearly and identifying and resolving problems to ensure complete satisfaction.
- Collaborated with cafeteria staff to coordinate meals and created an environment of exceptional customer service.
- Provided excellent customer service, implementing suggestive sales educated customers on product and service offerings.
- Provided excellent customer service regarding any general inquiries or complaints that customers had.
2. Cleanliness
Here's how cleanliness is used on service worker resumes:
- Provide pertinent information (i.e., nutrition, cleanliness and household safety/activities) to elderly/child disabled consumers.
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
- Assist persons with disabilities regarding nutrition, cleanliness, household activities and medications.
- Maintain cleanliness of nutrition services facilities.
- Maintained cleanliness in academic buildings.
3. Patients
Here's how patients is used on service worker resumes:
- Recognized risk factors quickly, collaborated with interdisciplinary team, nurtured positive relationships with patients through consistency and modeling healthy boundaries.
- Participated in client education and discharge planning; completed required documentation for discharge/transferring patients to other facilities or home.
- Prepare Medicare discharge letters for patients according to State/Federal Laws, Utilization nurses and Doctor Recommendations.
- Communicate with patients on a daily basis to get basic identification information and general conversation.
- Conduct disposition/placement of psychiatric/substance abuse patients in both the emergency room and medical floor settings.
And if you’re looking for a job, here are the five top employers hiring now:
4. Rehabilitation
Here's how rehabilitation is used on service worker resumes:
- Practiced motivational interviewing techniques to assist individuals in identifying personal hurdles in order to set goals and work towards rehabilitation.
- Escorted clients to rehabilitation units for application of rehabilitative therapy techniques under the direction and supervision of therapist.
- Advocated and assisted in providing care for 5-12 residents receiving differing levels of rehabilitation services.
- Performed admissions assessments and discharge planning for both long-term care and short-term rehabilitation residents.
- Referred clients to community partners or services such as counseling or vocational rehabilitation
5. Excellent Interpersonal
Here's how excellent interpersonal is used on service worker resumes:
- Position requires excellent interpersonal communication and multidisciplinary team participation.
- Demonstrate excellent interpersonal and counseling skills.
- Exhibited excellent interpersonal skills with employees, supervisors, and customers.
6. Crisis Intervention
Here's how crisis intervention is used on service worker resumes:
- Provide crisis intervention counseling to children and families to assist them in understanding and assuming responsibility to increase child safety.
- Conduct educational and life skills group counseling sessions-Documents all programmatic activities-Assist with crisis intervention-Perform administrative duties-Assist Juvenile Detention Counselor
- Participated in crisis intervention and provided support as required, including providing intervention to prevent disruption of services.
- Provide on-call crisis intervention and assessment services in medical emergency room settings on a rotation basis.
- Provided intense crisis intervention, case management and follow-up services to individuals and families.
Choose From 10+ Customizable Service Worker Resume templates
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7. Food Preparation
Here's how food preparation is used on service worker resumes:
- Follow safety guideline and procedure guidelines related to food preparation and service, equipment maintenance and waste disposal.
- Executed various tasks relating to food preparation, customer interaction and transactions, serving food, and cleaning and stocking.
- Worked at eateries on campus, making sandwiches, coffee, maintaining clean food preparation areas, and miscellaneous work
- Performed various dining services such as washing dishes, serving food, cleaning dining rooms, and food preparation.
- Provide in home services to a disabled individual including: House cleaning, food preparation, supportive companionship.
8. Direct Care
Here's how direct care is used on service worker resumes:
- Provided direct care and support to developmentally disabled community members in their development of basic living and social skills.
- Provided direct care and assistance with daily living skills to individuals with developmental disabilities.
- Provide direct care to adults with developmental disabilities in a residential setting.
- Handle confidential records and provide direct care services to people with intellectual disabilities
- Provided programmatic direct care services available to individuals with intellectual disabilities.
Service Worker Jobs
10. Home Health
Here's how home health is used on service worker resumes:
- Provide empathetic home health care to the elderly and disabled (obtain vital signs, dispense medications, etc.).
- Interview home health care providers to ensure they are meeting the client's needs and rendering the services reported.
- Assisted Home health business based clients with illnesses and doctor appointments, daily activities, health and wellness.
- Determine provider services (home health agency) and level and frequency of services for individual clients.
- Assist residents and families with Hospice, Home Health explanation and referrals.
11. Medication Administration
Here's how medication administration is used on service worker resumes:
- Administer medication per doctor's orders and per DDS medication administration guidelines.
- Keep accurate record of medication administration for multiple clients.
- Documented medication administration records according to doctor's prescription.
- Teach self-medication administration guided by DMR regulations.
- Assist clients with medication administration.
12. Work Ethic
Here's how work ethic is used on service worker resumes:
- Received multiple golden stars commending exceptional work ethic.
- Maintain good work ethic to up-hold the common interest of performance and completing the job to the finish.
- Experienced customer service worker, bringing nothing but hard work and dedication with exceptional work ethic.
- Job assignments varied one from to another and a hard work ethic implemented in each assignment.
- Commended by supervisory staff for service excellence, patient file accuracy, and strong work ethic.
13. CPR
Here's how cpr is used on service worker resumes:
- Provided health and safety interventions through the administration of medications, First Aid, CPR, Crisis and behavioral Interventions.
- Provide CPR, First Aid as needed, monitor vital signs & obtain specimen.
- Certified in MANDT, CPR, First Aid and Medication Certification.
- Trained yearly on Crisis Prevention Intervention (CPI) and CPR.
- Respond to code calls and administering CPR.
14. Developmental Disabilities
Here's how developmental disabilities is used on service worker resumes:
- Provided direct behavioral therapy to individuals ages 16 to 21 with autism and other developmental disabilities.
- Job responsibilities included, Providing daily living skill assistance and training to individuals with developmental disabilities.
- Assisted individuals with developmental disabilities with daily living activities and maintained a safe environment.
- Educated clients by providing a personalized curriculum to individuals with developmental disabilities.
- Supervised and assisted 1-2 consumers with developmental disabilities in daily living skills.
15. Intellectual Disabilities
Here's how intellectual disabilities is used on service worker resumes:
- Worked in residential home to expand social and recreational activities for individuals with intellectual disabilities.
- Helped provide supports to individuals with intellectual disabilities with their activities of daily living.
- Provide residential service for individuals with physical, mental, and intellectual disabilities.
- Direct support professionals work with people who have developmental or intellectual disabilities.
- Assist individuals with intellectual disabilities in everyday living
What skills help Service Workers find jobs?
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The eight most common skills based on Service Worker resumes in 2023.
- Customer Service, 20.4%
- Cleanliness, 10.3%
- Patients, 7.2%
- Rehabilitation, 7.0%
- Excellent Interpersonal, 5.8%
- Crisis Intervention, 4.9%
- Food Preparation, 4.8%
- Other Skills, 39.6%
skills are in demand
Jobs With Trending Skills
Service Worker Jobs You Might Like
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List Of Skills To Add To Your Service Worker Resume
According to recent trends, the most relevant service worker Resume Keywords for your resume are:
- Customer Service
- Cleanliness
- Patients
- Rehabilitation
- Excellent Interpersonal
- Crisis Intervention
- Food Preparation
- Direct Care
- Social Work
- Home Health
- Medication Administration
- Work Ethic
- CPR
- Developmental Disabilities
- Intellectual Disabilities
- Ongoing Support
- Mental Health
- Child Abuse
- Social Services
- Community Resources
- Patient Care
- Scrubbers
- Financial Assistance
- Substance Abuse
- Mowing
- Patient Rooms
- Law Enforcement
- Court Reports
- ISP
- State Regulations
- Protective Services
- Commercial Cleaning
- Computer System
- Incident Reports
- Independent Living
- Resuscitation
- Provide Emotional Support
- Extractors
- Dishwashers
- Meal Preparation
- Medication Reminders
- Vital Signs
- Care Facility
- Community Agencies
Real Examples Of Service Worker Resumes That Use These Skills
Build a professional service worker resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your service worker resume.
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Skills
 Employment History Service Worker 2015 - Present Labor ReadyColumbus, OH
Food Service Worker 2014 - 2015 Taco BellColumbus, OH
Mental Health Worker 2012 - 2014 Diamond HealthcareCollege Park, MD
 Education Master's Degree Psychology 2011 - 2012 University of Maryland - College ParkCollege Park, MD Bachelor's Degree Business 2008 - 2011 Strayer UniversityWashington, DC |
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Emily Greene Service Worker Skills Due DiligenceCPRFinancial StatementsIncomeMental HealthContact InformationDirect SupervisionMenu ItemsCommunity Development DepartmentStatistical Data Employment History Service Worker 2019 - Present Merck & Co. Main, PA
Health Service Worker 2015 - 2019 Merck & Co. Main, PA
Development Assistant 2012 - 2014 Health Management Systems Kent, OH
Education Master's Degree English 2014 - 2015 Pennsylvania State University Main, PA Bachelor's Degree Education 2009 - 2012 Kent State University Kent, OH |
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Barbara Nichols Service Worker Experience Service Worker2018 - Present ACE Cash Express•Irving, TX
Service Assistant2015 - 2018 ACE Cash Express•Irving, TX
Development Assistant2010 - 2015 American Heart Association•Irvine, CA
Skills ProceduresBusiness DevelopmentInternetPatient RoomsGeneral InformationPatient CareIndividual NeedsTanfChild AbuseSales Floor Education Associate's Degree Business2008 - 2010 California State University - San Bernardino•San Bernardino, CA |
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Most Important Service Worker Skills According To Experts
What Type Of Skills Will Young Case Workers Need?
Dr. Jessica Burke
Associate Professor of Sociology, Francis Marion University
Here are the skills I think graduates will need in the coming years: Technological skills and communication skills. The ability to work via the Internet and using video conferencing software will be very important, and along with this very important skill, graduates will need to be able to construct a professionally written e-mail and have really good verbal communication skills. Finally, being able to manage one's time will be extremely important, especially for those who are working from home to ensure deadlines are met, etc.
What Skills Stand Out On Social Worker Resumes?
Sam Terrazas Ph.D.
Professor and Academic Chair Department of Social Work, The University of Texas Permian Basin
Social work is a profession rooted in professional ethics and requires a wide range of skills that vary depending upon the role a social worker holds in an organization. In general, social work skills that stand out on a resume are skills gained through specialized training and certifications, skills in culturally responsive practice, proficiency in languages, and skills in assessment and evaluation.
Do you want to know more?
Read more about what experts have to say about Service Worker
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9. Social Work