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What is a service writer and how to become one
A service writer works in the automotive industry, typically at a repair shop or dealership, to facilitate communication between customers and technicians. They greet customers, gather vehicle information, and create work orders for the technicians. Service writers also provide estimates for the cost of repairs and maintenance, as well as inform customers of any additional services needed. A service writer aims to ensure customer satisfaction by providing quality service and solutions.
Avg. Salary $39,016
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.70%
Asian 5.80%
Black or African American 10.64%
Hispanic or Latino 18.43%
Unknown 5.27%
White 59.17%
Genderfemale 37.35%
male 62.65%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a service writer?
Pros
Potential for good pay and benefits
Room for advancement within the industry
Opportunity to work in a fast-paced environment
Opportunity to work with a team and collaborate on solutions
Opportunity for job stability as vehicles always need maintenance
Cons
Must be able to handle high volumes of customer interactions, both in person and over the phone
May require working long hours or weekends
The job can be physically demanding, such as standing for long periods of time or lifting heavy objects
May need to deal with difficult coworkers or management
Can be repetitive work, such as scheduling appointments or filling out paperwork
Service writer career paths
Key steps to become a service writer
Explore service writer education requirements
Start to develop specific service writer skills
Skills Percentages Customer Service 14.00% Repair Orders 11.88% Warranty Claims 6.75% Cleanliness 6.74% Parts Inventory 6.67% Complete relevant service writer training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New service writers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service writer based on U.S. Bureau of Labor Statistics data and data from real service writer resumes.Research service writer duties and responsibilities
- Achieve certification in service writer sales (upselling )
- Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
- Prioritize and schedule service to residential customers for both HVAC and preventative maintenance.
- Notify drivers via radio, cell phones, or GPS system.
Prepare your service writer resume
When your background is strong enough, you can start writing your service writer resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service writer resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable service writer resume templates
Build a professional service writer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service writer resume.
Apply for service writer jobs
Now it's time to start searching for a service writer job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first service writer job
Are you a service writer?
Share your story for a free salary report.
Average service writer salary
The average service writer salary in the United States is $39,016 per year or $19 per hour. Service writer salaries range between $24,000 and $61,000 per year.
What am I worth?
How do service writers rate their job?
Service writer reviews
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
Helping people understand that they are not alone and to be able to help rebuild them inside and out.. It starts with understanding and compassion to let the victim/ survivor to know they have someone to reach out to.
Sometime me having to remember my trauma
I like building relations with other companies, keeping customers satisfied and growing in all areas,
Updated January 8, 2025
