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Become A Service Writer

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Working As A Service Writer

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $68,000

    Average Salary

What Does A Service Writer Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Writer

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Writer Career Paths

Service Writer
Inside Sales Representative Territory Sales Representative Retail Sales Manager
Advertising Director
6 Yearsyrs
Maintenance Technician Field Service Technician Regional Service Manager
Area Service Manager
7 Yearsyrs
Service Manager General Manager Account Executive
Business Development Manager
9 Yearsyrs
Driver Dispatcher Operations Manager
Business Owner
6 Yearsyrs
Security Officer Service Representative Account Manager
Client Services Manager
7 Yearsyrs
Security Officer Account Manager Property Manager
Communications Manager
6 Yearsyrs
Service Technician Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Assistant Service Manager General Manager Account Executive
Director Of Sales
10 Yearsyrs
Assistant Service Manager Service Manager Operations Manager
Human Resources Manager
7 Yearsyrs
Sales Consultant Sales Manager Owner
Owner/Manager
6 Yearsyrs
Service Advisor Service Manager Operations Manager
Plant Manager
11 Yearsyrs
Sales Consultant Specialist Team Leader
Senior Team Lead
5 Yearsyrs
Service Advisor Assistant Service Manager
Service Manager
6 Yearsyrs
Warranty Administrator Service Advisor
Service Office Manager
5 Yearsyrs
Service Technician Maintenance Supervisor Operations Manager
Site Manager
7 Yearsyrs
Maintenance Technician Technical Support Specialist Technical Support Manager
Support Manager
5 Yearsyrs
Service Manager Operations Manager Account Executive
Territory Manager
7 Yearsyrs
Driver Operation Supervisor Account Manager
Territory Sales Manager
7 Yearsyrs
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Do you work as a Service Writer?

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Do you work as a Service Writer?

Service Writer Demographics

Gender

Male

60.4%

Female

38.5%

Unknown

1.1%
Ethnicity

White

65.0%

Hispanic or Latino

15.2%

Black or African American

10.4%

Asian

5.9%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

76.3%

Carrier

3.5%

French

2.6%

Mandarin

1.8%

Dakota

1.8%

Polish

1.8%

Swedish

0.9%

Cherokee

0.9%

Hindi

0.9%

Danish

0.9%

Indonesian

0.9%

Hawaiian

0.9%

Malay

0.9%

Norwegian

0.9%

Armenian

0.9%

Russian

0.9%

Albanian

0.9%

Tagalog

0.9%

Italian

0.9%

Portuguese

0.9%
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Service Writer Education

Schools

University of Phoenix

21.5%

Universal Technical Institute

17.4%

Ashford University

6.2%

Community College of the Air Force

5.3%

Sierra College

4.4%

Liberty University

4.0%

Kaplan University

3.7%

Lincoln Technical Institute

3.4%

Universal Technical Institute-Motorcycle Mechanics

3.1%

Baker College

3.1%

Weber State University

3.1%

Casper College

3.1%

Tidewater Community College

2.8%

Vincennes University

2.8%

Hinds Community College

2.8%

Northern Virginia Community College

2.8%

Ferris State University

2.8%

Chippewa Valley Technical College

2.5%

College of Southern Nevada

2.5%

Idaho State University

2.5%
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Majors

Business

27.1%

Automotive Technology

16.6%

Criminal Justice

7.3%

General Studies

6.1%

Accounting

4.7%

Psychology

4.3%

Education

3.6%

Nursing

3.3%

Computer Science

3.2%

Management

3.0%

Health Care Administration

2.8%

Liberal Arts

2.4%

Medical Assisting Services

2.4%

Electrical Engineering

2.3%

Communication

2.1%

Marketing

2.0%

English

1.9%

General Education, Specific Areas

1.9%

Information Technology

1.8%

Computer Networking

1.6%
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Degrees

Other

42.6%

Bachelors

23.5%

Associate

19.3%

Certificate

7.3%

Masters

3.6%

Diploma

2.7%

License

0.7%

Doctorate

0.4%
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Top Skills for A Service Writer

  1. Customer Service
  2. Vehicle Maintenance Records
  3. Repair Orders
You can check out examples of real life uses of top skills on resumes here:
  • Coordinated schedules, generated work orders, maintained warranty work orders and performed customer service follow-up.
  • Maintained internal and external customer vehicle maintenance records.
  • Identify and possibly prevent possible warranty situations through consultation of senior management and documentation on repair orders.
  • Developed warranty claims procedures for tracking loss/training issues within the department allowing for customer retention and service department functionality.
  • Provided estimated costs and indicated when customer vehicles were ready.

How Would You Rate Working As a Service Writer?

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Top Service Writer Employers

Jobs From Top Service Writer Employers

Service Writer Videos

Service Writers Training Part 1 Getting Ready

The life of a Service Advisor

Huntersville Ford Service Advisor Walk Around

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