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Become A Service Writer

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Working As A Service Writer

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $59,000

    Average Salary

What Does A Service Writer Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Writer

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Writer Career Paths

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How Would You Rate The Salary Of a Service Writer?

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Top Skills for A Service Writer

  1. Service Department
  2. Customer Service
  3. Vehicle Maintenance
You can check out examples of real life uses of top skills on resumes here:
  • Developed warranty claims procedures for tracking loss/training issues within the department allowing for customer retention and service department functionality.
  • Coordinated schedules, generated work orders, maintained warranty work orders and performed customer service follow-up.
  • Maintained customer rapport by explaining estimates and vehicle maintenance, answering questions and concerns and arranging transportation.
  • Filed warranty claims with Mitsubishi Caterpillar Forklift America.
  • Identify and possibly prevent possible warranty situations through consultation of senior management and documentation on repair orders.

Service Writer Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 12,919 Service Writer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Writer Resume

View Resume Examples

Service Writer Demographics

Gender

Male

57.4%

Female

35.6%

Unknown

6.9%
Ethnicity

White

65.2%

Hispanic or Latino

15.1%

Black or African American

10.8%

Asian

5.5%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

79.9%

French

2.9%

Carrier

2.3%

Polish

1.7%

Swedish

1.1%

Mandarin

1.1%

Russian

1.1%

Italian

1.1%

Portuguese

1.1%

German

1.1%

Dakota

1.1%

Cherokee

0.6%

Hindi

0.6%

Danish

0.6%

Indonesian

0.6%

Hawaiian

0.6%

Malay

0.6%

Norwegian

0.6%

Armenian

0.6%

Albanian

0.6%
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Service Writer Education

Schools

University of Phoenix

21.9%

Universal Technical Institute

19.6%

The Academy

5.9%

Ashford University

5.4%

Kaplan University

5.4%

Lincoln Technical Institute

4.4%

Universal Technical Institute-Motorcycle Mechanics

3.9%

Community College of the Air Force

3.9%

Northern Virginia Community College

3.6%

College of Lake County

2.7%

Tidewater Community College

2.7%

Baker College

2.7%

University of Northwestern Ohio

2.4%

Sierra College

2.3%

University of Wisconsin - Milwaukee

2.3%

Central Piedmont Community College

2.3%

Colorado Technical University

2.1%

Hinds Community College

2.1%

Ivy Tech Community College of Indiana

2.1%

San Antonio College

2.1%
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Majors

Business

27.2%

Automotive Technology

17.4%

Criminal Justice

7.2%

General Studies

5.9%

Accounting

4.7%

Psychology

3.6%

Health Care Administration

3.5%

Education

3.1%

Management

3.0%

Medical Assisting Services

3.0%

Computer Science

2.9%

Nursing

2.8%

Liberal Arts

2.5%

Communication

2.2%

Electrical Engineering

2.1%

Marketing

2.0%

English

1.8%

Finance

1.7%

General Education, Specific Areas

1.7%

Information Technology

1.6%
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Degrees

Other

41.7%

Bachelors

22.7%

Associate

20.2%

Certificate

7.4%

Diploma

3.6%

Masters

3.2%

License

0.8%

Doctorate

0.3%
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How Would You Rate Working As a Service Writer?

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