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Become A Service Writer

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Working As A Service Writer

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Service Writer Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Writer

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Writer jobs

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Service Writer Career Paths

Service Writer
Technician Service Manager General Manager
Account Manager
5 Yearsyrs
Driver Instructor General Manager
Area Manager
7 Yearsyrs
Security Officer Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Parts Specialist Parts Manager Service Advisor
Assistant Service Manager
6 Yearsyrs
Service Technician Field Service Technician Service Manager
Branch Manager
6 Yearsyrs
Truck Driver Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Shop Manager Maintenance Technician Service Manager
Center Manager
6 Yearsyrs
Warranty Administrator Service Advisor Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Service Manager General Manager
District Manager
7 Yearsyrs
Driver Delivery Driver Maintenance Technician
Facilities Manager
8 Yearsyrs
Service Manager Operations Manager
General Manager
7 Yearsyrs
Assistant Service Manager Parts Manager Service Manager
Office Manager
5 Yearsyrs
Service Advisor Service Manager General Manager
Operations Director
9 Yearsyrs
Service Advisor Assistant Service Manager Service Manager
Operations Manager
7 Yearsyrs
Shop Manager Operations Manager General Manager
Owner/Operator
6 Yearsyrs
Assistant Service Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Technician Service Technician
Service Manager
7 Yearsyrs
Security Officer Truck Driver Equipment Operator
Service Supervisor
6 Yearsyrs
Service Technician Maintenance Supervisor Operations Manager
Site Manager
7 Yearsyrs
Parts Specialist Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Average Length of Employment
Service Dispatcher 2.9 years
Service Advisor 2.8 years
Service Associate 2.1 years
Service Writer 2.0 years
Service Porter 1.4 years
Top Employers Before
Cashier 9.9%
Manager 6.7%
Technician 4.6%
Mechanic 4.0%
Top Employers After
Technician 5.7%
Cashier 4.9%
Manager 4.4%
Mechanic 3.9%
Owner 3.7%

Service Writer Demographics

Gender

Male

59.8%

Female

39.0%

Unknown

1.1%
Ethnicity

White

81.6%

Hispanic or Latino

10.9%

Asian

5.7%

Unknown

1.3%

Black or African American

0.5%
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Languages Spoken

Spanish

73.6%

French

3.3%

Carrier

3.3%

Mandarin

1.7%

Russian

1.7%

Italian

1.7%

Portuguese

1.7%

Japanese

1.7%

Polish

1.7%

Arabic

1.7%

Swedish

0.8%

Cherokee

0.8%

Hindi

0.8%

Danish

0.8%

Indonesian

0.8%

Hawaiian

0.8%

Malay

0.8%

Norwegian

0.8%

Braille

0.8%

Albanian

0.8%
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Service Writer Education

Schools

University of Phoenix

22.6%

Universal Technical Institute

16.4%

Ashford University

5.9%

Community College of the Air Force

5.3%

Liberty University

4.4%

Sierra College

3.8%

Kaplan University

3.8%

Weber State University

3.5%

Lincoln Technical Institute

3.2%

Casper College

3.2%

Universal Technical Institute-Motorcycle Mechanics

2.9%

Vincennes University

2.9%

Northern Virginia Community College

2.9%

Boise State University

2.9%

Santa Rosa Junior College

2.9%

Tidewater Community College

2.6%

Baker College

2.6%

Hinds Community College

2.6%

University of Northwestern Ohio

2.6%

Fresno City College

2.6%
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Majors

Business

27.9%

Automotive Technology

15.9%

Criminal Justice

7.3%

General Studies

6.4%

Accounting

4.5%

Psychology

4.0%

Computer Science

3.4%

Education

3.2%

Nursing

3.0%

Health Care Administration

2.9%

Management

2.8%

Liberal Arts

2.4%

Medical Assisting Services

2.2%

Marketing

2.1%

Electrical Engineering

2.1%

Communication

2.0%

General Education, Specific Areas

2.0%

Computer Information Systems

2.0%

Information Technology

1.9%

English

1.8%
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Degrees

Other

42.8%

Bachelors

23.6%

Associate

19.4%

Certificate

6.9%

Masters

3.6%

Diploma

2.6%

License

0.7%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Service Writer

ServiceDepartmentCustomerServiceSkillsVehicleMaintenanceRecordsWarrantyClaimsServiceRepairOrdersEnsureCustomerSatisfactionOrderPartsPhoneCallsScheduleAppointmentsPayrollOilChangesDataEntryServiceAppointmentsCustomerVehiclesGreetingCustomersCustomerRapportCustomerComplaintsLubeServiceContractCoverageServiceTechnicians

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Top Service Writer Skills

  1. Service Department
  2. Customer Service Skills
  3. Vehicle Maintenance Records
You can check out examples of real life uses of top skills on resumes here:
  • Initial contact person for customers in the service department.
  • Developed excellent customer service skills in both English and Spanish.
  • Verify vehicle maintenance records to ensure warranty coverage.
  • Submitted warranty claims to manufacturers.
  • Open, maintain and close service repair orders.

Top Service Writer Employers

Service Writer Videos

Service Writers Training Part 1 Getting Ready

The life of a Service Advisor

Huntersville Ford Service Advisor Walk Around

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