Service writer job description

Business Description
Jiffy Lube is the largest quick lube chain in the nation with more than 2,000 franchise owned service centers. We Pioneered the Fast Oil Change industry more than 35 years ago by providing quick & convenient oil changes & fluid maintenance. Today we also offer almost every common repair service, from brake jobs to tune-ups, suspension repair, tire replacement & more.

Qualifications
The Automotive Service Advisor/Service Writer position requires previous experience, world class customer service, sales abilities & excellent communication skills.

Responsibilities
As an JLMC Service Advisor, you'll work in a fast-paced and specialized service environment, responsible for creating a positive guest experience, educating guests on automotive services & repairs, customer retention, & providing the highest level of customer satisfaction.

Duties include but are not limited to:

Providing guests with detailed service recommendations based on manufacturer and industry standards, assisting with technical & service questions as well as to obtain the guests authorizations to performed additional services & repairs. Service advisors must be knowledgeable of Jiffy Lube products & services to answer questions & to communicate any special circumstances that may impact their overall satisfaction. All staff must complete the required training courses for safety, brand standards, & service procedures through Jiffy Lube University. Service Advisors are also responsible for keeping the store clean, safe and presentable.

Requirements

· Automotive Service advisor or Service writer experience preferred

· Experience with All Data or a similar automotive repair system is a plus

· Excellent communication skills (written & oral)

· Must have a positive attitude with a strong work ethic

· Must be able to lift and move work-related items up to 50 pounds

· Must be able to push, pull, lift, and bend at the knees and waist

· Have a valid drivers license & be authorized to work in the U.S.

Education

· High School Diploma or GED

Compensation

· We offer competitive starting rates and advancement opportunity

· State of the art training and certification recognized by ASE

· Flexible scheduling, personal & family discounts, great team setting

The Service Writer acts as the liaison between the customer and Transwest when service is required. By providing one consistent source of information for the client, technicians and shop foreman are able to perform their duties with minimal interruptions. By coordinating with the customer, obtaining information, and creating an accurate repair order, the Service Writer is the gateway to accurate and reliable service. Our goal is to serve our customers in a prompt, courteous and efficient manner.
We offer a full benefits package for eligible employees including:
- Medical, Dental, Life, and Disability Insurance
- 401(K) with company match following your one-year anniversary
- HSA match up to $800 per year
- FSA
- Paid Time Off, Sick Time, and 6 Company Paid Holidays
- And an Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:Communicate with customers by quickly responding to inquiries.Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work.Greet customers who enter the location.Interview clients in a professional manner to determine the needed repairs.Obtain all necessary information from the customer to establish a business relationship.Create a repair order by identifying current vehicle condition, estimated repair time, getting quotes/estimates from the shop if necessary, supply any supporting documentation and obtain work authorization.Communicate with Shop Foreman on pertinent repair order information and updates.Create and close-out of repair orders.Review work performed with client and collect payment.Other duties as assigned by the manager
WORK ENVIRONMENT & PHYSICAL ABILITIES: Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.Required to perform work inside and outside, in all-weather situations, at the shop division location.Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 80 lbs.Must be able to operate simple to complex and heavy-duty machinery.Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS High school diploma or equivalent.Valid Driver's License and MVR in good standing.Knowledge of computers is a must.Exemplary customer relation skills.Excellent verbal and communication skills.Detail oriented.Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening
Job Details Type: HourlyCompensation Range: $18.00 to $21.00Bonus Eligibility: NoReports To: RV Service ManagerClosing Date: Open until filled
Date Posted: 10-07-2022

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Whether you have experience with agricultural or lawn and garden equipment, or have a mechanical background and the desire to learn the Ag and/or Turf industry - now is the time to join our team! This is your opportunity for a long term career with a top employer and well-respected organization that offers great pay, above average benefits, and real advancement opportunities. If you want to be in the equipment industry, then you want to work for Atlantic Tractor, a 19 location John Deere dealership.

Atlantic Tractor, recently certified as a Great Place to Work by the Great Place to Work Institute, is on the lookout for a Service Writer to join the Service department at its store in Salisbury, Maryland.

* Outstanding benefits including; 401(k) Retirement Plan with Company Match; Health, Dental, Vision and Prescription Insurance; Health Saving Accounts; Life Insurance; Short- and Long-Term Disability Insurance; Paid Time Off; Paid Holidays; Company Paid Online and Instructor-Led Training; EAP (Employee Assistance Program); Discounts on products.

* Advancement- Due to the continued growth of the company, you can advance into a management role. Many of the managers and supervisors in our dealerships began their careers in Service, Parts or Sales.

* Stability and reputation- Atlantic Tractor has 19 locations and over 450 employees. Atlantic Tractor is known for their stability, their honesty, and their integrity. We have been named "Satisfyed Top Dealers" from 2018 through 2022. As a result of our continued growth, we have become one of the largest agricultural and equipment dealers in the Mid-Atlantic region while maintaining local community values.

* Employee impact- Enjoy a collaborative work environment where your voice will be heard and your opinions will matter.

* Training- We offer you company paid training and mentoring to prepare you for your role and continued learning to grow your skills.

* Core Values - We operate under a set of core values which we call the 6P's of Performance. These six values are Passionate; Positive; People-Oriented; Productive; Professional and Proud. Our core values summarize our commitment to a culture of self-improvement and exceptional customer experiences which were uniquely developed by our employees.

This is a career where you will find pride in the work you do and will have the support you need to ensure your success.
Responsibilities:

* Provides guidance and generates quotes for customer machine repairs.
* Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
* Works with the service manager to identify and execute continuous process improvements.
* Communicates, enforces and monitors effective service department processes to ensure customer satisfaction.
* Reviews work orders for completeness and accuracy prior to customer billing.
* Maintains a clean work area and performs work in a neat and orderly fashion.
* Follows all safety rules and regulations in performing work assignments.
* Maintains knowledge of John Deere and competitive products.
* Other duties as assigned by Service Manager.

Preferred Experience, Education, Skills and Knowledge :

* Previous involvement/experience in activities such as sales, service, training or other related work within a mechanical field, but will train the right person.
* Excellent Customer Relationship Skills.
* High School Diploma or equivalent.

The pay range for this positon is $18-$25 per hour.