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Service writer skills for your resume and career

Updated January 8, 2025
4 min read
Service writer example skills
Below we've compiled a list of the most critical service writer skills. We ranked the top skills for service writers based on the percentage of resumes they appeared on. For example, 14.0% of service writer resumes contained customer service as a skill. Continue reading to find out what skills a service writer needs to be successful in the workplace.

15 service writer skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service writers use customer service:
  • Delivered outstanding level of customer service with high customer service satisfaction rating shown in regular surveys and direct customer feedback.
  • Provide extraordinary customer service and answer all questions pertaining to the entire vehicular repair and refinish processes.

2. Repair Orders

Repair orders are orders for works or services that are performed by a third-party vendor.

Here's how service writers use repair orders:
  • Initiated automotive services and repairs by determining performance problems and services requested; developing estimates; writing repair orders.
  • Audited monthly warranty repair orders ensuring they complied with company policy and Bureau of Automotive Repair laws.

3. Warranty Claims

Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.

Here's how service writers use warranty claims:
  • Examined and processed recreational vehicle warranty claims from dealers requesting reimbursement for defective parts, using computerized records system.
  • Developed warranty claims procedures for tracking loss/training issues within the department allowing for customer retention and service department functionality.

4. Cleanliness

Here's how service writers use cleanliness:
  • Shared responsibilities in shop safety meetings, shop cleanliness, and contributed to training meetings to increase productivity and profit.
  • Coordinate with detail to ensure vehicle cleanliness and time of delivery.

5. Parts Inventory

Here's how service writers use parts inventory:
  • Reorganized dealer parts inventory and improved parts retrieval.
  • Managed parts inventory locally and remotely.

6. Schedule Appointments

Here's how service writers use schedule appointments:
  • Manage 8 technician's tasks for customer fulfillment -Schedule appointments and perform preliminary diagnostics -Manage all final invoice/payment documentation
  • Schedule appointments* Run Estimates* Negotiate customer needs* Acquire parts

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7. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how service writers use product knowledge:
  • Gain superior product knowledge to effectively help customers with service maintenance requirements and warranty information.
  • Completed online proprietary E-Learning courses for improved product knowledge.

8. Customer Complaints

Here's how service writers use customer complaints:
  • Handled customer complaints while insuring high customer satisfaction rate; reviewed and verified insurance policies to determine proper insurance coverage.
  • Assisted Customers with daily maintenance on vehicles.-Helped Solve situations professionally when there are customer complaints.

9. Service Orders

Here's how service writers use service orders:
  • Processed service orders using different computerized processes and applications within the AT&T mechanized order retrieval and distribution systems.
  • Handled large volumes of billing responsibilities and computer specialized universal service order codes.

10. Computer System

Here's how service writers use computer system:
  • Utilized an internal computer system to research previous maintenance records and input information.
  • Entered inventory into the company computer system and processed all credit applications.

11. Service Appointments

Here's how service writers use service appointments:
  • Answered phones Faxed Filing Greeting customers Setting up service appointments Preparing service bills Explanation of repairs made Maintained office and automotive records
  • Scheduled customer service appointments, created estimates for service need and interacted with customers to ensure satisfactory service was provided.

12. Automotive Problems

Here's how service writers use automotive problems:
  • Gather information regarding automotive problems and services by listening to customer's description of symptoms.
  • Communicated with customers to explain automotive problems and discussed costs of various repair procedures.

13. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how service writers use payroll:
  • Documented and submitted all payroll information for personnel.
  • Prepare payroll tax deposits, maintain payroll records for proper filing of tax returns, prepare Sales and Solid Waste taxes.

14. Customer Satisfaction

Here's how service writers use customer satisfaction:
  • Enhanced organization reputation by accepting ownership for accomplishing new and different requests while keeping customer satisfaction at a high rating.
  • Maintained customer satisfaction by building personal relationships and developing a working knowledge of individual customer's needs and expectations.

15. Preventative Maintenance

Here's how service writers use preventative maintenance:
  • Job Description: Responsible for scheduling preventative maintenance on power generation units per customer contracts.
  • Explained preventative maintenance and related maintenance to ensure proper operation and longevity of vehicle life.
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List of service writer skills to add to your resume

Service writer skills

The most important skills for a service writer resume and required skills for a service writer to have include:

  • Customer Service
  • Repair Orders
  • Warranty Claims
  • Cleanliness
  • Parts Inventory
  • Schedule Appointments
  • Product Knowledge
  • Customer Complaints
  • Service Orders
  • Computer System
  • Service Appointments
  • Automotive Problems
  • Payroll
  • Customer Satisfaction
  • Preventative Maintenance
  • Customer Vehicles
  • Corrective Action
  • Oil Changes
  • Approval Signatures
  • Service Repair
  • Service Tickets
  • Lube
  • Customer Inquiries
  • Inventory Control
  • Customer Issues
  • Sales Floor
  • Service Calls
  • Repair Estimates
  • Customer Relations
  • Cost Estimates
  • Customer Rapport
  • Vehicle Issues
  • Routine Maintenance
  • ADP
  • Repair Process
  • RV
  • Customer Orders
  • Customer Accounts
  • CSI
  • Vehicle Repairs
  • Service Contract Coverage
  • Telephone Numbers
  • Service Drive
  • Performance Problems
  • Bank Deposits
  • Automotive Services
  • Upselling
  • Insurance Claims

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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