Partner / Customer Advocate Global Partnerships & Channels (GPC)
Remote Servicenow job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Executive Overview
The Partner/Customer Advocate is a strategically important role within the Global Partnerships & Channels (GPC), an AI-led, customer obsessed, and partner-powered organization. This role strengthens ServiceNow's relationships with top-tier partners and customers by ensuring their needs, priorities, and feedback are clearly represented in GPC decision-making. The ideal candidate must operate with executive presence, exceptional judgment, and the ability to influence senior leaders across Sales, CSM, Product, Operations, and Regional Partner organizations.
This role will be a critical connective tissue point in GPC-ensuring friction is reduced, partner experiences improve, and internal alignment elevates ServiceNow's partner ecosystem to AI‑native scale.
Key Responsibilities
Executive-Level Partner & Customer Advocacy
· Act as the voice of strategic partners and customers for GPC.
· Anticipate partner/customer trends, sentiment, and escalation risk before issues arise.
· Ensure GPC leadership has timely, accurate insights to drive informed decision-making.
· Shape messaging and positioning for internal/external executive conversations.
Escalation Leadership & Resolution Governance
· Serve as point-of-contact for high-visibility partner/customer escalations aligned with GPC priorities.
· Drive structured and rapid triage, ensuring cross-functional alignment within Sales, CSM, Legal, Product, and Operations.
· Ensure clear accountability paths and provide transparent updates to GPC Leadership
· Document systemic root causes and champion continuous improvement initiatives.
Strategic Insights, Analytics & Partner Intelligence
· Synthesize partner/customer feedback, market insights, and GTM execution signals into clear executive summaries.
· Provide recommendations for strategic adjustments in partner motions (MSP, GSI/SI, Service Provider, Build/ISV).
· Contribute to GPC strategic planning, including ecosystem AI-native transformation and CRM expansion.
Operational Excellence Across GPC
· Partner with PEG, Elevate teams, Geo Partner Leaders, and GPC transformation offices to streamline execution.
· Ensure commitments made in executive forums, QBRs, and interlocks are tracked and delivered.
· Enhance predictability, transparency, and accountability across partner-facing workflows.
Cross-Functional Influence & Leadership
· Influence leaders across organizational boundaries without direct authority.
· Serve as a high-trust advisor to the GPC Office, supporting executive readiness and communication.
· Drive alignment in messaging, partner engagement strategies, and operational decisions across GPC.
Qualifications
Required
· 8+ years in partner management, customer success, consulting, or enterprise SaaS leadership roles. Working in a fast-paced and Global environment.
· Demonstrated ability to operate with executive presence supporting SVP/GVP-level leaders.
· Deep understanding of partner business models across MSP, GSI/SI, Service Provider, and ISV/Build motions.
· Experience navigating complex escalations and multi-stakeholder environments.
· Strong analytical capabilities with ability to synthesize executive-ready insights.
· Ability to operate with urgency, judgment, and confidentiality supporting the GPC Office.
· 75% travel required, including international.
Preferred
· Experience within ServiceNow, or comparable cloud/software ecosystems.
· Background supporting global transformation initiatives, including AI-native and CRM strategic plays.
· Experience engaging with top-tier partners or large strategic accounts at C‑Suite level.
Core Competencies
· Executive Maturity & Presence
· Organizational Agility Across a Matrix
· High Judgment & Ability to Navigate Ambiguity
· Partner/Customer Centric Decision-Making
· Impact & Influence
· Growth Mindset & Change Leadership
· Confidentiality & Discretion Supporting Senior Leadership
· Operational Rigor & Follow-Through
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Global Head of Finance and Supply Chain GTM Lead
Remote Servicenow job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Overview As the Global head of FSC GTM Lead, you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the FSC/S2P portfolio. Reporting directly to the CHRO / COO/CFO Leader, you will act as a key contributor to business growth, customer engagement, and operational excellence. This role is ideal for a results-oriented professional with a passion for customer-centric innovation and cross-functional collaboration. Key Responsibilities
Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction. Serve as a practitioner and advocate for customer-centricity, maintaining feedback loops to inform GTM decisions.
Collaborate with the FSC Product Development Team to develop and refine GTM strategies, including influencing pricing, packaging, and market positioning. Integrate customer and market feedback to continuously improve offerings.
Architect and design sales motions that maximize pipeline generation, progression, and new net annual contract value (NNACV). Work closely with sales, product, and marketing teams to ensure cohesive execution.
Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM), ensuring clarity and impact across all channels.
Drive integration of GTM initiatives across GPC, CEG, PSM, Industry, and GTM Field Practitioners to ensure scalability and performance tracking.
Measure, analyze, and refine business KPIs and BU OKRs to track performance and drive continuous improvement. Provide actionable insights to leadership and stakeholders.
Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning.
Represent the company at industry events, panels, and executive forums.
Foster a culture of innovation, collaboration, and continuous improvement.
Qualifications
Qualifications
7+ years of experience in GTM strategy, business operations, or customer success, with at least 3 years in a senior role.
Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.
Deep experience engaging with senior stakeholders and influencing executive decision-making.
Strong analytical, communication, and storytelling skills.
Experience in SaaS, cloud, or enterprise technology preferred.
MBA or equivalent advanced degree is a plus.
What We Offer
Senior leader level visibility and impact.
A dynamic, collaborative environment with top-tier talent.
Competitive compensation and benefits.
Opportunities for growth and leadership across the organization
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Technology Lifecycle Support - Brand Sales Specialist - Central Region
Columbus, OH job
Introduction At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.
Your role and responsibilities
As an Enterprise & Strategic Brand Sales Specialist (BSS), you'll work closely with clients and sellers to develop relationships, understand their needs, earn their trust, and show them how IBM's industry-leading solutions will solve their problems while delivering value to their business. Opportunity identification, promoting our TLS offerings, and attaching premium and Expert Care to current and net new opportunities is a priority.
* The BSS role will own the total TLS portfolio at a set of accounts within the market and or GEO required and be expected to identify, own and close transactions.
* The BSS will work within a matrix environment, both within an account team and with TLS to ensure TLS is properly clothed in both standalone deals and larger bundles.
* Expectations are that the BSS will protect current annuity revenue streams by renewing opportunities (or working with a renewal specialist) as well as growing the account from a TLS revenue perspective.
* Pipeline hygiene, conducting regular face-to-face client meetings and hosting QBR's are naturally expected in the role.
Required education
Bachelor's Degree
Required technical and professional expertise
* High level understanding of the IBM Technology Lifecyle Portfolio, familiarity with IBM Software, System Z, Storage, Power Systems, and MVS products.
* Exposure and Experience with Expert Care and Premium TLS Offerings.
* Ability to integrate with the overall IBM Lines of Business, including IBM-C, Technology, and Data&AI.
* Technical Sales Experience - Experience in a general sales role with business acumen, with foundational knowledge of IBM TLS Strategy and Routes to Market.
* Organizational Skills is a must.
Preferred technical and professional experience
* Cross-Platform SME-Level Skills - In-depth expertise in IBM Software, System Z, Storage, Power Systems, and MVS products to navigate complex deals and provide overall deal leadership.
* Software and Hardware Integration Knowledge - Understanding the relationship between hardware, software licenses, Software Maintenance Agreements (SWMA)
* Infrastructure Support and Premium Services - Proficiency in supporting IBM Infrastructure Support Services and Expert Care offerings, with the ability to position premium services for clients.
* Technical Sales and Solution Consulting - Ability to assist sellers, partners, and clients with technical sales expertise, solution-selling, and post-sales troubleshooting, especially in Expert Care, Premium IIS, and MVS offerings
* Selling Expertise - Skilled in , direct, and partner sales engagements, optimizing technical knowledge across routes, IBM Logos, and sales channels.
ABOUT BUSINESS UNIT
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.
Solution Consultant - HCM
Remote job
Your work days are brighter here.
We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.
About the Team
Join an exciting team charting a new path where you will be a leading advocate for customer loyalty. This will involve supporting proactive engagements to accelerate product adoption & optimization, strengthening relationships to improve overall customer health, driving revenue retention and building future product pipeline.
About the Role
We are seeking a passionate and driven Solution Consultant to join our HCM Customer Engagement & Renewals team. In this role, you will serve as a trusted advisor to our existing customers, helping them improve the value of their investment in Workday's products. Your primary focus will be on customer retention by driving product adoption and finding opportunities to expand product usage. This role requires a deep understanding of our product suite, excellent discovery and presentation skills, and a consultative approach to customer engagements. This role will engage with varying levels within the customer organization and lead strategic conversations regarding aligning Workday product to business outcomes.
Responsibilities include:
Drive Product Adoption:
Conduct product demonstrations and workshops to showcase the value and benefits of underutilized products to drive increased feature adoption.
Identify and address any roadblocks hindering product adoption.
Work with CX and Services to develop tailored adoption plans to guide customers through successful deployment.
Build Customer Relationships:
Establish and maintain strong relationships with key customer team members.
Serve as a trusted advisor, providing guidance and support on product-related inquiries and innovation.
Understand customer needs and challenges to recommend relevant solutions.
Gather customer feedback and share insights with product development teams.
Identify Product Expansion & Value Realization Opportunities:
Analyze customer data and usage patterns to find opportunities for upselling and cross-selling.
May collaborate with Sales teams & Solution Consulting teams to develop product expansion strategies.
Stay informed about new product releases and features to identify potential use cases for existing customers.
* Ability to travel up to 50% across the US.
About You
Basic Qualifications :
Principal Solution Consultant:
5+ years of Workday Solution Consulting Experience or Product Experience in a Customer Facing Role
5+ Workday product knowledge across the HCM suite.
Sr. Solution Consultant:
3+ years of Workday Solution Consulting Experience or Product Experience in a Customer Facing Role
3+ Workday product knowledge across the HCM suite.
Other Qualifications:
Customer Focus: A passion for customer success and a strong commitment to delivering exceptional service.
Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely.
Discovery Skills: Experience in leading open-ended conversations to uncover opportunity without pre-determined prompts.
Presentation Skills: Confident and engaging presentation style, with the ability to tailor presentations to different audiences.
Problem-Solving Skills: Strong analytical and problem-solving skills, and effectively identify and addressing customer challenges.
Collaboration: Ability to work effectively with cross-functional teams, including sales, value and product development.
Industry: Understanding of industry best practices and trends
Customer Success: Familiarity with existing Workday Success Plans and other CX motions
Posting End Date:
The application deadline for this role is the same as the posting end date stated. 12/31/2025
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.CA.Home Office
Primary Location Base Pay Range: $126,000 USD - $189,000 USD
Additional US Location(s) Base Pay Range: $126,000 USD - $189,000 USD
Additional Considerations:
If performed in Colorado, the pay range for this job is $126,000 USD - $189,000 USD based on min and max pay range for that role if performed in CO.
The application deadline for this role is the same as the posting end date stated as below:
12/31/2025
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
Auto-ApplyEnterprise Account Executive - Manufacturing
Remote Servicenow job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.
What you get to do in this role:
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time
Qualifications
To be successful in this role you have:
Candidate must be located in PA, MI, IN or OH.
Experience selling into Enterprise Manufacturing accounts a strong plus but not required
.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Global Head of CHRO GTM Lead
Remote Servicenow job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Overview
As the CHRO Solutions GTM, you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the CHRO solutions portfolio tailored for your region. Reporting directly to the Global Head of Business Operations and Employee Experience Solutions GTM,
you will champion customer engagement and ensure operational excellence through regionalized activation and measurable impact. This role is ideal for a results-oriented leader with a passion for customer-centric innovation and cross-functional collaboration.
Key Responsibilities
· Engage directly with a broad set of customers, ensuring their needs are understood and met. Foster strong relationships and drive adoption through practitioner-led advocacy and feedback loops.
· Develop, prioritize, and refine GTM strategies specific to HR Service Delivery. Integrate market and customer feedback to continuously improve offerings and regional positioning.
· Enable and activate the field on all CHRO solutions GTM plans, ensuring cohesive execution and alignment with business objectives of Field.
· Lead the immersion and activation of GTM initiatives within distinct regional beats, driving scalable and consistent execution across teams, to maximize pipeline generation, progression, and new net annual contract value (NNACV) for the region.
· Design and execute scalable engagement models that reach multiple customers simultaneously, maximizing impact and pipeline generation.
· Elevate, simplify, and transform CHRO solution messaging in partnership with the Industry team, ensuring clarity and impact across all channels in the region.
· Measure, analyze, and refine business KPIs and Regional OKRs to track performance and drive continuous improvement. Provide actionable insights to leadership and stakeholders.
· Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning.
· Represent the company at industry events, panels, and executive forums.
· Foster a culture of innovation, collaboration, and continuous improvement.
Qualifications
· 7+ years of experience in GTM strategy, business operations, or customer success, with at least 3 years in a senior role.
· Deep HR Domain Expertise
· Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.
· Deep experience engaging with senior stakeholders and influencing executive decision-making.
· Strong analytical, communication, and storytelling skills.
· Experience in SaaS, cloud, or enterprise technology preferred.
· MBA or equivalent advanced degree is a plus.
What We Offer
· Senior leader level visibility and impact.
· A dynamic, collaborative environment with top-tier talent.
· Competitive compensation and benefits.
· Opportunities for growth and leadership across the organization.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Visual Design
Columbus, OH job
Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your role and responsibilities
* Translate Research into Client-Ready Design Solutions: Turn insights from discovery and stakeholder interviews into wireframes, blueprints, low/high-fidelity mockups, prototypes, and service flows.
* Design for Real-World Impact: Create visual concepts, interaction patterns, prototypes, and demos that support consulting engagements, client pitches, minimum viable products (MVPs), and enterprise roll-outs.
* Work Across the Full Design-to-Delivery Cycle: Collaborate with strategists, engineers, product owners, and AI experts to move from vision → prototype → pilot → scaled implementation.
* Co-Create with Clients: Facilitate working sessions, design thinking workshops, and stakeholder walkthroughs to align on needs, solutions, and outcomes.
* Shape Enterprise Experiences: Design workflows and digital services that span multiple systems, users, and business processes-not just single-screen UI work.
* Bring AI to Life: Help shape how generative AI and intelligent automation are embedded into user experiences, roles, and decision-making.
This Job can be Performed from anywhere in the US.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
* UX/UI Problem Solving: Ability to simplify complex business and user problems through structured design, prototyping, and clear interaction logic.
* Design Tools: Fluency in modern design tools (Figma, Sketch, Adobe CC, Miro, etc.) and rapid prototyping platforms.
* Visual & Interaction Design: Ability to design compelling visual interfaces, flows, and conceptual storyboards that communicate intent and value.
* Consulting Mindset: Strong communication skills, comfort with ambiguity, ability to present to clients, and translate between business, tech, and design.
* Collaboration: Experience working in multidisciplinary teams with PMs, developers, data/AI teams, and business stakeholders.
* Portfolio: Demonstrated work across real products, services, or conceptual prototypes.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Head of Strategy and Executive Operations, ACI Speedpay
Remote job
ACI Speedpay is a leading bill payment platform serving thousands of billers across industries-from utilities and government to education and healthcare. As SVP, Strategy & Executive Operations, you will be the strategic architect behind our next chapter of growth. This role blends enterprise strategy, ecosystem partnerships, innovation leadership, pricing strategy, and executive orchestration to ensure Speedpay stays ahead of market shifts and delivers unmatched value to our clients and partners.
Key Responsibilities
Strategy & Growth Leadership
Define and evolve ACI Speedpay's multi-year strategy in alignment with market trends, customer needs, and corporate objectives.
Lead strategic planning cycles, including market analysis, competitive intelligence, and growth scenario modeling.
Identify and evaluate biller-specific M&A opportunities that enhance Speedpay's capabilities, vertical depth, or geographic reach.
Partner with HR, Finance, Product, and Sales to align strategic priorities with execution roadmaps.
Ecosystem Partnerships
Own and expand Speedpay's partnership strategy across three pillars:
Distribution Partnerships: Drive reach through channel alliances, resellers, and embedded finance models.
Product Partnerships: Integrate complementary technologies to enhance Speedpay's value proposition.
Payment Partnerships: Deepen relationships with processors, networks, and alternative payment providers to expand payment options and economics.
Negotiate and structure strategic deals, ensuring mutual value and long-term alignment.
Innovation & Market Leadership
Lead cross-functional innovation initiatives to anticipate and respond to market shifts (e.g., real-time payments, AI-driven billing, embedded finance).
Partner with Product and Marketing to define “what's next” for Speedpay-new capabilities, vertical expansions, and disruptive models.
Represent Speedpay in industry forums, partner summits, and innovation councils.
Pricing Strategy
Own Speedpay's pricing strategy across biller segments, product lines, and partnership models.
Develop frameworks for value-based pricing, margin optimization, and competitive benchmarking.
Collaborate with Finance, Sales, and Product to ensure pricing aligns with customer value, market dynamics, and business goals.
Monitor pricing performance and recommend adjustments to drive growth and profitability.
Chief of Staff to GM, Speedpay
Serve as a strategic thought partner and operational right hand to the GM of ACI Speedpay.
Drive executive alignment, prepare board-level materials, and ensure strategic initiatives are executed with precision.
Lead internal communications, rhythm-of-business planning, and cross-functional coordination across the Speedpay leadership team.
Act as a force multiplier-translating vision into action, and ensuring clarity, accountability, and momentum.
Leadership Qualities
Strategic Visionary: Sees the big picture and connects dots across markets, teams, and technologies to shape Speedpay's future.
Trusted Executive Partner: Operates with discretion, empathy, and precision-earning trust across the C-suite and board.
Enterprise Influencer: Drives alignment across Product, Sales, Finance, and Operations through clear communication and collaborative leadership.
Builder of High-Performing Teams: Attracts, develops, and empowers talent to deliver strategic outcomes with speed and accountability.
Change Catalyst: Leads through ambiguity, inspires action, and ensures clarity during transformation and growth.
Operationally Rigorous: Balances bold thinking with disciplined execution, ensuring initiatives are measurable, scalable, and impactful.
Qualifications
15+ years in strategy, partnerships, or general management roles within payments, fintech, or enterprise SaaS.
Proven experience leading strategic planning, partnerships, and innovation initiatives at scale.
Strong understanding of biller ecosystems, payment flows, and pricing models.
Exceptional executive communication, stakeholder management, and cross-functional leadership skills.
Experience with M&A strategy and integration preferred.
MBA or equivalent experience in business, strategy, or finance.
What Success Looks Like
ACI Speedpay has a clear, differentiated strategy and is executing against it.
Strategic partnerships are driving measurable growth, innovation, and market leadership.
Pricing models are optimized for value and margin.
The leadership team is aligned, focused, and empowered.
Speedpay is seen as a visionary leader in the bill payment space.
In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at ******************** or careers.aciworldwide.com and reference job #17433.
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (******************** / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.
#LI-LL1
#LI-Remote
Auto-ApplyAI Architect, Delivery Acceleration
Remote Servicenow job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow's customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As an AI-Native AI Architect, Delivery Acceleration, you will work with the product, implementation experts, both internal and external, to design, productize, and pilot agentic & generative AI‑first setup and implementation experiences, driving down the time it takes for ServiceNow and its partners to deliver implementation programs and projects. You'll drive early pilots across ServiceNow's core product families, partner tightly with Platform and Product BU product management and engineering, and collaborate with strategic partners and early adopters. Your North Star: dramatically compress software delivery lifecycle SDLC leading to much faster time‑to‑first-meaningful‑use, accelerate product adoption, and deliver a consistently excellent, AI‑enabled implementation journey that reduces deployment friction and improves renewal outcomes.
Responsibilities:
Providing technical advice and guidance to early adopter customers on how to best utilize ServiceNow's AI-first implementation and adoption to dramatically reduce time-to-first-use.
Collaborate with cross-functional teams, including platform and product management and engineering, Global Partners & Channels, Impact, Expert Services, to prioritize, design, productize, and pilot ServiceNow's AI-first implementation and adoption capabilities.
Stay up-to-date with industry trends and emerging technologies in the field of GenAI and Agents, and apply this knowledge to continuously improve and evolve ServiceNow's implementation & adoption offerings.
Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, reference architectures, and other documentation to make information about ServiceNow's AI-first implementation & adoption capabilities more accessible to the broader Impact Delivery organization, customers, and partners
Design, build, validate, and deploy delivery and implementation‑specific agents.
Co‑drive pilots with ServiceNow's early adopter customers.
Qualifications
To be successful in this role, you must have:
5+ years of solution architecture experience across multiple AI platforms, workflows, vendor products, and AI; deep ML/LLM patterns.
Prior experience developing AI use cases (Generative, Agentic, Predictive) from prototyping all the way into Production is a must-have with a variety of different AI technologies
ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are nice to have.
At least 5 years of experience in a technology advisory or implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is required.
Proven track record of driving business growth and customer satisfaction through innovative technology solutions.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
Strong analytical and creative problem-solving skills.
Ability to work effectively in a fast-paced, dynamic environment.
Familiarity with Agile methodologies and experience working in an Agile environment.
Strong problem-solving skills and ability to work independently or as part of a team.
Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships.
Customer-focused mindset and commitment to delivering high-quality results.
Excellent collaboration with product, engineering, QE, and field teams.
Must be able to travel up to 50% annually.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Plumber / Plumbing Service Tech
Service Now job in Wooster, OH
Job Description
Service Now is searching for a full-time Plumber / Plumbing Service Tech to join our fast-paced Wooster, OH team. This position meets with clients in their homes and businesses to accurately perform repairs, maintenance, and installations in a courteous and professional manner. Do you have top-notch troubleshooting skills? Do you catch on quickly? Are you all about customer service? If you're looking to grow alongside other professionals at an industry-leading home services company, keep reading- you'll thank yourself later!
Once you join our team, you will enjoy bringing home above-market pay AND monthly bonuses. You would also be eligible for fantastic benefits such as a 401(k) option, paid holidays, paid training, and a company-provided work truck, iPad, and phone. If it's your name we're calling, apply today!
ABOUT SERVICE NOW
Service Now offers a broad range of heating, cooling, air quality, and plumbing services in North Canton, OH and surrounding areas. Our goal is to ensure reliable, efficient operation of essential systems through top-quality equipment and workmanship. With convenient scheduling, swift turnaround, and affordable pricing, Service Now is the right choice for new installation, equipment upgrades, essential maintenance, and repair in North Canton, OH and surrounding areas.
We pride ourselves on being able to offer the best home services in the area. Which is why we offer above-market pay, monthly bonuses, and a robust benefit and perks. And, we don't stop there! We also provide a fun dynamic work environment with supportive leadership and future ownership possibilities!
QUALIFICATIONS OF A PLUMBER / PLUMBING SERVICE TECH
1 year of service plumber experience
Valid driver's license and clean driving record
Relevant licensing is a plus
Are you an adaptable team player with good communication skills who loves to learn? Do you thrive in a fast-paced environment? Do you manage your time and tasks effectively? Do you take pride in your work? Do you present yourself professionally? If so, this might be the position for you!
READY TO JOIN OUR TOP-NOTCH TEAM?
If you can get the job done right as our Plumber / Plumbing Service Tech, put down the tools and complete our initial 3-minute, mobile-friendly application today because we want to meet you!
Location: 44691
Principal Account Executive
Remote job
Manages ACI's overall relationship with established accounts. Develops strategy and manages the process of bringing the identified marketing opportunities to a logical close. Keeps current on ACI products/enhancements, competition and industry trends. Maintains account and territory records, updates management on account activity and provides forecast data as requested.
Job Responsibilities:
Manages ACI's overall relationship with current customers, with emphasis on developing and maintaining effective relationships with key executives. Customer satisfaction and loyalty are key requirements and measurements.
Develop and implement strategic account plans by collaborating cross-functionally to drive client revenue growth and enhance overall satisfaction.
Lead Executive Business Reviews, preferably onsite, by crafting agendas, engaging key internal stakeholders, and ensuring follow-through on post-review action items.
Manages all administrative aspects of the assignment including but not limited to account profiles, sales pipeline records, current customer org charts, etc., consistent with ACI's sales best practices.
Keeps current on ACI products/enhancements, competition activities and industry trends.
Perform other duties as assigned
Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
Knowledge, Skills and Experience required for the job:
Bachelor's degree or equivalent experience.
12 years of successful Account Management experience in industries targeted by ACI (financial institutions, processors, etc.), preferably selling payments solutions.
Must have a combined minimum experience of 5 years in either the payments, e-commerce or mobile payments industries.
Must have successful sales record.
Excellent presentation, verbal and written communication skills.
Ability to understand the business and technical solutions.
Ability to move the sales process to closure.
Ability to articulate and professionally present solutions and to respond creatively to customer needs.
Understanding and knowledge of products/solutions currently marketed by ACI is a plus.
Selling technology solutions into multi-national organizations companies, and/or merchant acquirers/processor experience is highly desired.
Payments or payments processing related sales experience a plus.
Salesforce.com experience preferred.
Work Environment:
Standard ACI office or home office environment, depending on territory and/or location
Travel required - 20% - 30%
Auto-ApplyGlobal Head of Digital Factory Solutions Go-to-Market
Remote Servicenow job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Global Head of Digital Factory Solutions Go-to-Market
The Global Head of Digital Factory Solutions Go-to-Market is a strategic role that partners with ServiceNow's customer-centric industry transformation sales teams, as well as other key functions across the company (e.g., marketing, product, customer success, implementation partners), to accelerate the growth of verticalized industry solutions focused on factory and industrial operations. This individual will closely align with our OT sales and product teams to seed and develop strategic opportunities that drive growth within our manufacturing customer base.
They will serve as the thought leader and subject matter expert for “ServiceNow in the Factory,” supporting account teams, marketing, partners, and product groups to design, develop, market, and sell ServiceNow's Digital Factory solutions. These solutions aim to deliver real value by improving productivity and quality for our manufacturing customers.
The Ideal Candidate Brings a Powerful Combination of:
Manufacturing industry experience
, acquired from working within a manufacturer (preferably supporting manufacturing, supply chain, or quality operations)
Working knowledge of how technology, particularly AI
, can and should be leveraged to drive transformational change within a factory environment
Customer-facing experience
in selling and delivering consulting services
Go-to-Market experience
in an enterprise software company
This role will also align closely with our core and solution sales account teams in the Manufacturing vertical to develop strategic opportunities based on ServiceNow's Manufacturing Digital Factory industry solution. The successful candidate will build trusted relationships with customer and partner executives, collaborate with sales leaders, and contribute significantly to revenue growth in our manufacturing accounts globally.
Key Areas of Responsibility:
Customer-Focused Pipeline Development:
Act as the industry expert for the Digital Factory solution by engaging with executives and senior leaders at industry events, executive business reviews, and similar forums. These activities should directly lead to new pipeline creation.
Sales-Oriented Pipeline Progression:
Partner with account executives and teams to progress opportunities by integrating industry expertise into account strategies, engaging key decision-makers, and accelerating deal cycles by emphasizing business value and competitive differentiators.
Partner Development & Execution:
Build and maintain relationships with Digital Factory-focused practices within strategic partners to drive awareness, enablement, solution positioning, and customer development-accelerating customer-centric pipeline priorities.
Solution Design & Enablement:
Identify new factory-based use cases for ServiceNow solutions. Collaborate with marketing to design and package solutions that create tangible value for manufacturing customers, enabling transformation across all aspects of the Digital Factory.
Business Analysis & Reporting:
Analyze the Digital Factory business to identify trends, needs, opportunities, and KPI movement. Use insights to inform customer engagement strategies and drive high-impact behaviors and results.
Solution Demos & Innovation Showcases:
Work with marketing and partners to increase awareness of the Digital Factory solution by showcasing it at Partner Innovation Centers, industry trade shows, and ServiceNow customer events.
This individual must be hands-on-equally capable of crafting multi-year strategies and updating trackers with current opportunity statuses. They should thrive in a high-growth, fast-paced environment and maintain a clear strategic perspective while addressing immediate priorities.
A typical day includes brainstorming new go-to-market approaches, presenting at industry and customer-facing events as a Digital Factory SME, engaging with C-suite stakeholders, working with industry leaders and “Big Bet” account teams, and maintaining strong relationships with key partner leaders to support pipeline and growth.
Key Internal Partnerships:
Industry & Field Marketing
Field Sales and Solution Sales
Product Teams
Global Partner & Channel
Enablement
Industry Enterprise Architects
This leader will stay attuned to ServiceNow's global sales priorities, programs, and communications-advising on messaging, channels, and tactics to ensure the best outcomes for customers. We're seeking a high-energy, empathetic relationship-builder with a business-growth mindset and strong communication skills.
Qualifications
To Be Successful in This Role, You Should Have:
Experience integrating AI into workflows, decision-making, or problem-solving-e.g., using AI-powered tools, analyzing AI-driven insights, or automating processes
10+ years of experience
in the manufacturing industry, with success guiding technology strategy, operations, and daily functions within a manufacturing organization
5+ years of experience
in an IT/technology role at a manufacturing company
5+ years at an enterprise software company
, serving manufacturing accounts as a Digital Factory SME or in business development, consulting, or a similar role
OR
5+ years at a top-tier consulting firm
, driving operational transformation for manufacturing clients
Exceptional presentation skills (in-person, virtual, and C-level engagements)
Proven ability to build trusted advisor relationships with customers and internal sales teams
Strong influence and advisory skills with senior leadership across multiple departments
Experience producing thought leadership content for international audiences
Self-motivated, resourceful, and capable of prioritizing in a dynamic environment
Agile mindset and ability to lead through influence in a matrixed, distributed team environment
Demonstrated success achieving revenue targets in partnership with account sales teams
Excellent organizational and time management skills
Willingness to travel up to 30%
Bachelor's or Master's degree in Business, Technology, Engineering, or
For positions in this location, we offer a base pay of $146,400-$256,200 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Senior Solutions Engineer
Remote job
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Overview:
The Senior Solutions Consultant (SC) is an SME responsible for presales technical leadership of qualified sales opportunities, working closely with sellers to articulate, facilitate, and validate the technical value proposition of PTC's solutions aligned to customer needs and strategic priorities. In addition to supporting pre-sales activities, they ensure a smooth transition from pre-sales to implementation and support the maintenance phase of the customer journey. SCs also capture market feedback on changing customer needs and communicate requirements for new technology and product solutions.
Key Responsibilities:
Customer Engagements and Validation - Qualify and validate technical requirements ensuring solution fit and implementation plans are aligned to the customer's needs and strategic priorities. Expected to lead and deliver tailored demonstrations, multi-day evaluations, and proof-of-concepts using PTC solutions.
Customer Relationship Management - Manage customer relationships, advocating for customer interests and addressing issues promptly to maintain high satisfaction and loyalty.
Technical Leadership and Sales Support - Lead technical validation aspects of sales opportunities, demonstrating product knowledge and industry expertise to drive successful engagements and technical closure.
Business Development and Revenue Growth - Drive adoption of PTC solutions, identify new opportunities, and collaborate with internal teams to expand software usage and drive ARR growth.
Trusted Advisor - Provide expert technical advice based on industry, market, PTC and enterprise transformation knowledge.
Required Qualifications:
Educational: University Degree
Majors: Engineering, Computer Science, or equivalent
Ability to travel 20% - 30% of the time
U.S. Citizen - This position requires eligibility under U.S. Government export control regulations and federal customer requirements; therefore, applicants must be U.S. citizens
Preferred Qualifications:
Excellent communication, presentation, and persuasion skills
Enterprise Software, Implementation & Governance knowledge
Product Development, Engineering, IT, Manufacturing, and Service process knowledge desirable
5+ years of experience as a technical SME using solutions like CAD and PLM in support of enterprise software such as ERP and MES
PTC Solutions knowledge, preferably Creo Parametric (CAD) and Windchill (PLM)
Preferably living in MT or PT time zone
What We Offer:
An opportunity to shape and refine the technical landscape within the organization.
Mentorship from seasoned architects and developers to accelerate professional growth.
A dynamic, innovative environment that encourages continuous learning, experimentation, and career advancement.
PTC carefully considers a wide range of compensation factors, which include a candidate's background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between $86,700 - $115,000. The actual pay may be lower or higher depending on a candidate's skills, qualifications, experience, and location and may also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC's benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at *************************. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."
Auto-ApplySenior Application Architect - Digital Engineering
Hamilton, OH job
Introduction This is the role for someone who is passionate about defining, leading and delivering solutions to business challenges, primarily in the PLM (Product Lifecycle Management) and Digital Engineering space. Working alongside our talented and widely experienced architects, you'll have the opportunity to define, lead and deliver innovative solutions which overcome complex business needs.
You will have detailed knowledge and experience of architecting Siemens Teamcenter, an enterprise PLM application. You will work with Consultants and Solution Architects to understand the client challenges and will translate these into detailed designs for the application configuration. You will work with our Application Consultants to guide them in the configuration of the application, ensuring it's fit for purpose and solves the client challenge.
Your role and responsibilities
* Using your PLM application knowledge, you will define and architect solutions for client Digital Engineering needs, both business and technical.
* Determine, create and maintain architectural documentation through all phases of project.
* Technically lead large and/or complex projects and support the Project Manager to meet business needs, governance approvals and delivery timescales.
* Able to guide the development of new Digital Engineering capabilities to address evolving business demands.
* You will design applications which may run on multiple platforms and may be composed of multiple software packages. You will be able to define all components of the technical solution including data model, integrations, software configuration and associated system infrastructure.
* You will perform critical evaluation and selection of the software and hardware components of the application.
* Prepare for application development by the evaluation and selection of development methodologies and tools.
* You will also be responsible for performance, availability and scalability of the applications, as well as maintaining the functional interface to the application infrastructure.
* Identify opportunities to eliminate complexity, simplify end-to-end workflows, automate manual tasks and deploy AI across operations
* You will be responsible for mentoring junior architects and other team members, guiding and encouraging the use of best practise techniques.
Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise
The ideal candidate will be employed as a Senior Application Architect with experience in Digital Engineering projects.
* Demonstrable PLM solution delivery experience.
* Be able to provide architectural options, alternatives, rationales, and recommendations/solution evaluations.
* Experience of technically leading large complex projects.
* Continually develop expertise and knowledge of client issues based on accumulated experience.
* Detailed architectural knowledge of Siemens Teamcenter.
* Be able to create and present required governance architectural artifacts.
* Able to quickly build and grow trusted client relationships (especially with senior architects) so IBM is viewed as a preferred provider of consulting services and grow 'footprint'.
Preferred technical and professional experience
* Ability to perform analytical thinking and problem solving.
* Communicate articulately and effectively at all levels of business.
* Excellent relationship building skills (clients and 3rd Parties).
* Leadership skills (provide guidance, delegation, communication (written/verbal) and encourage ideas and options).
* PLM skills and experience. Experience of delivering against the architecture of Siemens Teamcenter.
* Perform mentoring advice and knowledge to junior team members.
* Understanding of programming languages and technologies such as Java, VB, SQL and HTML is beneficial.
* Demonstration of migration and integration patterns and tools such as ETL, Publish-Subscribe which allow integrating of Digital Engineering applications with various other enterprise systems is beneficial.
* Able to showcase expertise in Generative AI and Hybrid Cloud, integrating them into Digital Engineering solutions would be beneficial.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Principal Platform Architect
Remote Servicenow job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Team
The Customer Excellence Group (CEG) team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team's purpose is to accelerate customers' adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.
This role will be part of the System Integrator (SI) team serving top SI partners of ServiceNow.
What you get to do in this role:
The Platform Architect is a strategic technical leader responsible for designing and governing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role works closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, ensure architectural best practices, and drive digital transformation initiatives. An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs. You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
Architecture & Design
Design end-to-end ServiceNow solutions across modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows
Define and maintain the platform's technical architecture roadmap in alignment with business goals and enterprise standards
Design Architectural standards focused on performance, scalability, and maintainability best practices
Lead technical governance and support Portfolio/Strategic governance design and implementation
Stakeholder Engagement
Collaborate with business units, product owners, and developers to translate business needs into technical solutions
Provide architectural guidance and mentorship to developers and administrators
Present platform strategy and design decisions to stakeholders and leadership
Write and develop stories
Serve as a Business Relationship Manager (BRM) to procure requirements, define solutions, write requirements/stories, and develop as part of a sprint team.
Platform Leadership
Serve as the SME for the ServiceNow platform across integrations, configurations, and custom development
Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations
Ensure adherence to ServiceNow architecture guardrails and coding standards
Innovation & Strategy
Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation
Support the development of reusable solutions, accelerators, and technical assets
Participate in vendor evaluations, proof of concepts, and roadmap planning
Qualifications
Qualifications
Consulting Experience
Management Consulting Experience preferred, (Big 4, Strategy Firm)
3+ years of experience in implementation leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
Fortune 500 or OEM Software or Cloud Company enterprise architect
Career progression (Technical, Architecture)
Experience working with functional business leaders to:
Identify business objectives and develop outcome-focused roadmaps
Guide large Consulting/SI organizations.
Large Program Experience
3+ years large program experience leading architecture and design
Enterprise Architecture Experience
Enterprise or Solution Architect role and/or relevant experience.
Data modeling, core data design, security, integrations, configuration management
Cloud Application Technology Experience
Experience in implementation of one or more cloud-based systems such as Salesforce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
Cloud platform experience desired
Familiarity with Enterprise Platforms
Preferred Qualifications:
Certified Master Architect (CMA) in good standing
10+ years ServiceNow experience
Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF)
Knowledge of data modeling, CMDB design, and platform data strategies
Required Competencies:
Certified Technical Architect (CTA) in good standing
8+ years ServiceNow experience
ServiceNow Platform and Implementation Experience
Customer Focus
Translates requirements to Demonstrate value
Collaborative
Results Driven
Cultivates Innovation
Executive level communication skills
Consultative perspective
Thrives in complexity
Strategic mindset
Software Development Background
Excellent presentation and communication skills
Travel up to 60%
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
HVAC Service Tech
Service Now job in Wooster, OH
Job Description
SIGN ON BONUS!!!
Service Now is searching for a full-time HVAC Service Tech to save the day for our clients by servicing, repairing, and installing their heating and cooling systems in the Wooster, OH area. You will use your knowledge expertise to propose new equipment replacements while keeping up with the manufacturer's recommendations and local codes. Do you enjoy communicating with homeowners? If you are a service tech who is developing your troubleshooting superpowers and looking to build a successful, long-term career with an industry-leading company, please read on about this exciting HVAC Service Tech position!
Our Service Technicians earn an above-market pay of $60,000/year PLUS monthly bonuses and receive excellent benefits which include medical, dental, vision, and life insurance, as well as a 401(k) option, paid holidays, paid training, and a company-provided work truck, iPad, and phone! If this sounds like the right opportunity for you, apply today!
ABOUT SERVICE NOW
Service Now offers a broad range of heating, cooling, air quality, and plumbing services in North Canton, OH and surrounding areas. Our goal is to ensure reliable, efficient operation of essential systems through top-quality equipment and workmanship. With convenient scheduling, swift turnaround, and affordable pricing, Service Now is the right choice for new installation, equipment upgrades, essential maintenance, and repair in North Canton, OH and surrounding areas.
We pride ourselves on being able to offer the best home services in the area. Which is why we offer above-market pay, monthly bonuses, and a robust benefit and perks. And, we don't stop there! We also provide a fun dynamic work environment with supportive leadership and future ownership possibilities!
QUALIFICATIONS FOR AN HVAC SERVICE TECH
1 year of experience as an HVAC service technician
Valid driver's license and clean driving record
Applicable licenses are a plus
Do you thrive in a fast-paced environment? Are you committed to safety? Do you have superb communication skills and the ability to express technical information in layman's terms? Are you proud of the work you do? Do you have great attention to detail and the desire to see the job done right the first time? Are you trustworthy and respectful of others and their personal property? If so, you may be perfect for this Service Technician position!
READY TO JOIN OUR RESIDENTIAL HOME SERVICE TEAM?
If you feel that you would be right for this position, please complete our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
Location: 44691
Sr Manager Solution Consulting - App Engine
Remote Servicenow job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Ensure SCs demonstrate relevance to customers, fully discover customers' business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
Develop team members according to the demands of the business and according to their individual professional goals
Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
Work with regional sales managers to prioritize regional Solution Consulting efforts
Assign resources to sales opportunities, and consistently evaluate progress against goals
Assign resources as required to marketing and other efforts to support demand generation
Develop and deploy team training curriculums to meet the changing demands of the sales organization
Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same
7 years' experience in presales
Experience managing presales teams as 1st line management
Understanding of standard approaches to coaching, mentoring and management of individual contributors
Ability to motivate and inspire a growing team of Presales Solutions Consultants
Experience in Value Based Selling or Solution Selling
A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Senior Managing Consultant - Supply Chain, Procurement & Manufacturing Transformation (Focus: Planning & Logistics)
Hamilton, OH job
Introduction IBM Consulting is looking for a Senior Managing Consultant to join our Supply Chain, Procurement, and Manufacturing Transformation Centre of Competence (CoC). This global team of experts helps clients reimagine their supply chain strategies through innovation, AI, and data-driven insights.
As part of this CoC, you will:
* Inspire and engage clients by sharing IBM's transformation experience and industry best practices.
* Discover and shape opportunities using IBM Consulting frameworks and assets to identify value levers.
* Co-create solutions through domain-led design sessions and innovation garages.
* Partner with local teams to deliver at-scale transformation using proven methods and accelerators.
Why Join IBM Consulting?
* Work with global industry leaders and cutting-edge technologies.
* Drive transformational projects that shape the future of supply chains.
* Access career growth opportunities in a collaborative, innovation-driven environment.
* Be part of a team that values diversity, inclusion, and continuous learning.
Ready to make an impact? Apply now and help our clients build smarter, more resilient supply chains.
Your role and responsibilities
* Lead strategic engagements in supply chain planning and logistics transformation.
* Facilitate workshops and solution design sessions, leveraging deep domain expertise.
* Shape and deliver AI-enabled planning and logistics solutions to drive operational excellence and resilience.
* Collaborate with global teams to ensure successful execution of transformation programs.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
* 10+ years of experience in supply chain planning and logistics, with leadership roles in consulting or industry.
* Strong knowledge of planning processes (demand, supply, inventory) and logistics operations (transportation, warehousing, distribution).
* Good understanding of leading platforms such as SAP IBP, Kinaxis, o9, and logistics systems like SAP Extended Warehouse Management (eWM), Oracle Transportation Management (TM), Blue Yonder, Manhattan Associates.
* Familiarity with AI, automation, and advanced analytics applied to planning and logistics.
* Proven track record in large-scale transformation programs and senior stakeholder management.
* Excellent communication and facilitation skills, with experience working in global, multi-disciplinary teams.
Preferred technical and professional experience
* Industry experience in manufacturing, consumer goods, retail, or high-tech sectors.
* Familiarity with IoT and smart manufacturing technologies for integrated supply chain solutions.
* Experience in sustainable logistics practices, including ESG compliance.
* Exposure to procurement processes and technologies to enable integrated supply chain solutions.
* Thought leadership through publications, speaking engagements, or industry forums.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Principal Product Manager Value Methodology
Remote Servicenow job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a seasoned and forward-thinking AI Value Methodology Analyst to join our Data & Analytics organization. In this senior individual contributor role, you will play a critical part in shaping how we understand, measure, and communicate the tangible value generated by ServiceNow Products and Artificial intelligence initiatives across the enterprise. Bringing over a decade of experience in data, analytics, and AI, the successful candidate will develop and maintain a comprehensive value methodology framework while also acting as a product owner for analytics experiences that drive adoption, speed, and measurable business impact.
What You'll Do:
Develop and Maintain Value Methodology Framework
Design a standardized, scalable methodology to assess the business value of ServiceNow Products and AI use cases, including productivity gains, efficiency improvements, cost reductions, and revenue enhancements.
Define key performance indicators (KPIs), success criteria, and benchmarking metrics for ServiceNow Product and AI adoption and impact across functions.
Value Measurement & Monitoring
Lead the end-to-end process for value estimation and realization of ServiceNow Products and AI initiatives-spanning the full lifecycle from pilot phases through full deployment.
Maintain dashboards, scorecards, and reporting tools to monitor usage trends and value outcomes across the enterprise.
Partner across all business functions developing and deploying value models/use cases for comprehensive value attribution and ROI calculations.
Stakeholder Engagement & Education
Serve as an advisor to sales teams on how to articulate and quantify the value of ServiceNow Products use cases.
Translate complex value models into compelling narratives and actionable insights for executive leadership.
Analytics Product Ownership
Act as a product manager for dashboards and analytics solutions, defining requirements, wireframes, and user journeys that translate complex data into intuitive and actionable insights.
Help define the roadmap and vision for how various analytics elements-data, AI insights, and value frameworks-come together to drive decision effectiveness and speed for end users.
Collaborate with design, data engineering, and business partners to continuously refine analytics products for usability, scalability, and impact.
Governance & Best Practices
Establish governance protocols to ensure consistency and transparency in AI value tracking across departments.
Maintain a centralized repository of AI use cases, their business impact, and lessons learned to guide future AI investments.
Strategic Alignment
Ensure value use case assessments align with broader enterprise objectives, digital transformation goals, and innovation priorities.
Identify gaps and opportunities where ServiceNow products can deliver new or enhanced business value.
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience with ServiceNow Products and how they add value to customers
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
8+ years of experience in data science, analytics, or AI strategy roles, ideally in large-scale enterprise environments.
Proven track record of building and implementing business value frameworks or financial impact models for technology initiatives.
Strong understanding of AI/ML capabilities, lifecycle, and business applications across functions.
Skills
Exceptional analytical and quantitative skills with the ability to synthesize complex data into meaningful insights.
Strong business acumen and understanding of corporate value drivers.
Excellent communication and storytelling skills for executive-level presentations.
Experience with tools such as Power BI, Tableau, Excel, and data modeling platforms.
Bachelor's degree in a quantitative or business discipline (e.g., Data Science, Economics, Engineering, Business Analytics)
FD21
For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026
Remote or Tucson, AZ job
**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance.
**Required technical and professional expertise**
- Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn.
- Solid understanding of machine learning algorithms and model evaluation techniques.
- Experience with Git and collaborative development workflows.
- Ability to work with structured and unstructured data, including preprocessing and transformation.
- Familiarity with software engineering principles and debugging practices.
- Strong analytical and problem-solving skills.
**Preferred technical and professional experience**
- Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras).
- Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP).
- Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines).
- Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization.
- Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift).
- Awareness of ethical AI principles, including fairness, transparency, and bias mitigation.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.