ServiceNow jobs in Austin, TX - 367 jobs

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Sr. Manager of Customer Success will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Customer Success Executives (CSEs), Platform Architects (PAs) and Customer Success Managers (CSMs) across ServiceNow's Customer Success Clients. The Sr. Manager will develop senior executive relationships across the portfolio of accounts as well as with ServiceNow sales and partner leadership. The overriding objective for the Sr. Manager will be to drive Customer Outcomes at these managed accounts leading to client's product adoption, renewals, and expansion of ServiceNow offerings with the account. + Lead/contribute to business planning for their respective CS vertical / sub-vertical aligned with the company's overall strategic direction + Manage/oversee the operational aspects of the CS portfolio delivering high customer satisfaction metrics, Quality Assurance, and profitability for the portfolio of accounts + Manage and grow a team of SAs, PAs and CSMs, responsible for inspiring, growing, guiding, and mentoring your team + Develop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partners + Support customer success pre-sales activities in collaboration with our commercial teams + Drive a high rate of CS renewals and upsells within the portfolio of accounts + Contribute thought leadership to customer success methodology and innovation with emphasis on industry specific IP for Professional Service customers **Qualifications** Industry Expertise + Familiarity with healthcare and/or life sciences ecosystem, including payer, provider, and/or pharmaceutical/life sciences workflows. + Familiarity with regulatory environments (e.g., HIPAA, FDA, GxP) and their impact on technology adoption. Customer Success Leadership + 5+ years of experience in customer success, account management, or client services, with at least 3 years in a leadership or people management role. + Strong track record of improving customer retention, product adoption, and satisfaction. + Skilled in developing and scaling customer success frameworks (QBRs, success plans, renewals, Downsell mitigation and upsell motions). Strategic & Operational Acumen + Ability to translate customer goals into measurable outcomes aligned with product capabilities and business value. + Comfortable with data-driven decision-making, including usage data, customer health scores, and KPIs. + Experience collaborating cross-functionally with sales, product, marketing, and support teams. Relationship Management + Proven ability to build trusted advisor relationships with senior stakeholders (e.g., CIOs, CMIOs, R&D leaders). + Skilled at managing complex customer environments with multiple stakeholders and competing priorities. + Strong executive presence and communication skills for internal and external engagements. Technical Aptitude + Familiarity with cloud platforms (e.g., ServiceNow, Salesforce, AWS) and their role in healthcare/life sciences transformation. + Ability to understand technical workflows and communicate value to both technical and non-technical audiences. Change & Transformation Mindset + Experience supporting customers through digital transformation or large-scale implementations. + Comfort navigating change management and driving adoption in regulated, risk-averse environments. **Qualifications** Industry Expertise + Familiarity with healthcare and/or life sciences ecosystem, including payer, provider, and/or pharmaceutical/life sciences workflows. + Familiarity with regulatory environments (e.g., HIPAA, FDA, GxP) and their impact on technology adoption. Customer Success Leadership + 5+ years of experience in customer success, account management, or client services, with at least 3 years in a leadership or people management role. + Strong track record of improving customer retention, product adoption, and satisfaction. + Skilled in developing and scaling customer success frameworks (QBRs, success plans, renewals, Downsell mitigation and upsell motions). Strategic & Operational Acumen + Ability to translate customer goals into measurable outcomes aligned with product capabilities and business value. + Comfortable with data-driven decision-making, including usage data, customer health scores, and KPIs. + Experience collaborating cross-functionally with sales, product, marketing, and support teams. Relationship Management + Proven ability to build trusted advisor relationships with senior stakeholders (e.g., CIOs, CMIOs, R&D leaders). + Skilled at managing complex customer environments with multiple stakeholders and competing priorities. + Strong executive presence and communication skills for internal and external engagements. Technical Aptitude + Familiarity with cloud platforms (e.g., ServiceNow, Salesforce, AWS) and their role in healthcare/life sciences transformation. + Ability to understand technical workflows and communicate value to both technical and non-technical audiences. Change & Transformation Mindset + Experience supporting customers through digital transformation or large-scale implementations. + Comfort navigating change management and driving adoption in regulated, risk-averse environments. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Introduction A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation for success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions that result in ground-breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities During your internship, you can enhance your knowledge and gain professional experience by working on client projects. This role provides an exceptional opportunity to build a compelling portfolio, acquire new skills, gain insights into diverse industries, and embrace novel challenges for your future career. At IBM, we prioritize continuous learning, skill development, and personal growth within a culture of coaching and mentorship. As an intern, you'll experience this culture and could advance to our full-time Associates program based on results and performance Work experiences you could be exposed to: * Market Dynamics: Immersing yourself in primary research and collaborate with dynamic teams assisting clients in navigating market trends and refining competitive strategies. * Operational Excellence: Support operational improvement by designing models for a seamless client experience, contributing to heightened efficiency and effectiveness in operational processes. * Stakeholder Engagement: Support workshops, meetings, and interviews to understand and document requirements collaborating with diverse teams to capture and synthesizing essential information. * Project Exposure: Gain hands on experience shadowing product teams and enterprise-wide data integrations. Contribute to data analytics assessments and actively participate in cloud migration and system implementations across major platforms. We have positions open in these locations: * Atlanta, GA * Austin, TX * Chicago, IL * Dallas, TX * Houston, TX Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise * Currently pursuing a university degree with a track-record of academic success * Strong interpersonal skills that enhance collaboration and relationship building, while also managing dynamic workloads in an agile environment * Have initiative and passion to actively seek new knowledge and improve skills while embracing a growth mindset to assimilate diverse viewpoints * Demonstrate leadership experience and ability to communicate effectively through active listening; while also be willing to adapt and have a readiness to take ownership of tasks and challenges * Interest in one or more of the following types of consulting: strategy, business transformation, or experience. * Willingness to travel as needed Preferred technical and professional experience * Preferred majors: Computer Science, Data Science, MIS, Business Analytics, Systems Engineering, Industrial Engineering, Finance (for ERP roles). * Can understand clients' needs and challenges, applying a creative and logical approach to identify solutions * Proficiency in Excel and PowerPoint * Clear written and verbal communication * Demonstrate foundational quantitative analysis skills and ability to develop data driven recommendations * A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view * Ability to handle multiple tasks concurrently and meet deadlines, while maintaining focus in an environment with conflicting demands * Demonstrated foundation in quantitative analysis, ability to develop data driven recommendations * Exposure to programming languages (e.g., JavaScript, SQL, Python), a basic understanding of Hybrid Cloud (IBM Cloud, AWS, Azure, Snowflake, Databricks, etc.) and AI concepts. * Basic understanding of financial statements and simple financial models * Awareness of supply chain concepts * Familiarity with project management methodologies or tools (e.g., Agile, Jira) is also a plus. * Basic ETL/ELT projects, data warehouse design, data engineering capstones, data governance is a plus * Entry level certifications relevant to area of expertise (Cloud Practitioner, Admin, Vendor Student Certs, SnowPro Core, Databricks Associate, etc.). * Leadership programs/student organizations, clubs, veterans, P-TECH * Basic understanding of financial statements and financial modeling * Interest in developing a consulting career in strategy, data or business transformation. ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Come join our team and help shape the future of AI at Workday! Workday is a leader in enterprise-class, software-as-a-service (SaaS) Human Capital Management and Financial Management solutions. Our AI capabilities are central to our strategy, empowering customers to transform their businesses. The AI Services team is at the forefront of this transformation, responsible for building and delivering AI-powered solutions that drive customer value and business growth. The role, in particular, is focused on delivering AI-enabled Contract Lifecycle Management (CLM) and Contract Intelligence (CI) solutions to customers who seek to transform contract management into a strategic asset for their enterprise. Our team brings a diverse range of skills from across product, engineering, and professional services. We're passionate about innovation and committed to excellence, working to Workday's core values of Customer Service and Integrity. We collaborate closely with our engineering, product, and sales teams to ensure that our customers are successful in adopting AI technologies and realizing their business objectives. About the Role As a Sr. Functional Consultant, you will be responsible for ensuring the successful implementation of Workday's CLM and CI solutions. You will provide your implementation expertise to our clients while understanding how to best configure and test Workday solutions to meet their business requirements. About You Basic Qualifications * 5+ years of functional experience in SaaS based AI CLM and Contract Intelligence * 5+ years Consulting experience Other Qualifications * 5+ highly preferred qualification in Sourcing, Procurement, Spend, Revenue, HCM, and Planning system deployment * 5+ years experience implementing CLM solutions (e.g. iCertis, Siron, DocuSign CLM, Ironclad), Workday, SAP, Oracle, PeopleSoft, Ultimate Software, similar applications * 2+ years experience executing process maturity and value assessments * Industry experience [select one: Healthcare, Financial Services, Education, Government] Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $131,500 USD - $197,300 USD Additional US Location(s) Base Pay Range: $111,100 USD - $197,300 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

**Introduction** As a Design Intern, you'll work alongside a multidisciplinary team of designers, developers, and product managers to create intuitive, accessible, and visually cohesive enterprise software experiences. You'll gain hands-on experience across the full design lifecycle-from research and ideation to prototyping and visual refinement-while contributing to real-world projects that impact users and business outcomes. **Your role and responsibilities** * Design wireframes, mockups, and interactive prototypes using Figma. * Refine UI components, icons, and layouts aligned with the Carbon Design System. * Contribute to the development and documentation of design components and reusable assets. * Collaborate with UX researchers to gather insights and validate design decisions. * Apply accessibility standards (e.g., WCAG) and design system guidelines to all work. * Participate in design critiques, brainstorming sessions, and Design Thinking workshops. * Present design concepts and rationale to stakeholders, including developers and PMs. **Required technical and professional expertise** * Currently pursuing or recently completed a degree in UX Design, Visual Design, HCI, Graphic Design, or a related field. * A portfolio showcasing design thinking, UI/UX skills, and visual design work. * Proficiency in design tools such as Figma, Sketch, Adobe XD, Illustrator, or Photoshop. * Understanding of user-centered design principles, accessibility, and responsive design. * Strong communication, collaboration, and problem-solving skills. * Eagerness to learn and openness to feedback. **Preferred technical and professional experience** * Familiarity with collaborative tools like FigJam, Miro, or Mural. * Exposure to HTML/CSS or front-end development (not required, but helpful). * Experience with motion design tools (e.g., After Effects, Lottie) is a plus. * Understanding of metrics like engagement, retention, or conversion rates. * Interest in accessibility, design systems, and enterprise product design. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team It's fun to work in a company where people truly believe in what they're doing. In the Workday Global Partner Organization, we believe that partners are essential to delivering outstanding customer experiences and extraordinary business results. We are passionate about what our partners do for our customers, we work hard, we're serious about what we do, and we have fun doing it. About Workday Wellness: Workday Wellness is the next evolution of Workday's benefits ecosystem. We are moving our customers from the era of legacy, passive file-based integrations to a future of real-time, connected data exchange. By transforming static, lagging connections into an active, unified, consumer-grade marketplace for information, we empower organizations to reimagine the future of Employee Care through personalized, proactive, and predictive benefit experiences that move as fast as people do. About the Role Workday Wellness operates as a high-velocity startup within Workday. As the Sr. Business Development and GTM Lead, you will serve as the primary architect for our "Anchor Partner" program. Your immediate mission is to identify, negotiate, and sign the flagship partners essential for our customers to transition from our legacy infrastructure to the new Wellness standard. We are looking for a force-multiplier. Someone who is high-energy, growth-minded, and thrives in the "zero-to-one" phase of a business - a cross-functional leader who's driven to create structure from ambiguity. Because on this team, you don't just follow a playbook, you write it. If you are passionate about building the new foundational data- layer for the future of the $3.5T US Benefits ecosystem, then this is your opportunity. About You Basic Qualifications (Must Haves): * 6+ years of experience selling SaaS/Cloud based solutions to C-levels in a field sales position. * 4+ years of expertise within the benefits broker and consultant ecosystem, with a proven track record of navigating these relationships to drive business outcomes. * 3+ years working for or in close collaboration with Partnerships or Alliances with a technology organization Preferred Qualifications: * Strong existing network within the benefits consulting space (e.g., Mercer, Aon, WTW) or major regional brokerage firms. * Ability to articulate the value proposition of Workday partner solutions within the context of employer benefit strategies and consultant/broker-led distributions. * Experience managing Strategic Partners and co-selling with Partners to achieve mutual growth. * Experience as a Seller and holding a quota. * Experience managing 2-3 month sales cycles, including prospecting for a portion of opportunities. * Experience developing deep product expertise on new products and staying up to date with industry trends. * Experience with account planning and coordinating with internal stakeholders to create alignment. * Understanding of the strategic competitive landscape of the industry by staying up to date with trends and customer needs so you can effectively position Workday solutions within accounts. * Experience partnering with internal team members on account strategies for prospecting activities and territory management. * Excellent verbal and written communication skills. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.IL.Chicago Primary Location Base Pay Range: $145,700 USD - $218,600 USD Additional US Location(s) Base Pay Range: $131,900 USD - $234,200 USD Additional Considerations: If performed in Colorado, the pay range for this job is $138,800 - $208,200 USD based on min and max pay range for that role if performed in CO. The application deadline for this role is the same as the posting end date stated as below: 01/31/2026 Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

**Introduction** At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference. **Your role and responsibilities** As an Expert Labs Seller: Generalist, you will specialize in IBM's Technology Expert Labs delivery solutions. You will be responsible for creating demand and progressing opportunities to close. Your primary responsibilities will include: - Create Demand Opportunities: Identify and pursue new sales opportunities, leveraging your knowledge of IBM's Technology Expert Labs delivery solutions to drive growth and revenue. - Progress Opportunities: Develop and execute sales strategies to progress opportunities through the sales cycle, ultimately closing deals and delivering results. - Solution Delivery Support: Collaborate with clients and internal stakeholders to understand their needs and deliver tailored solutions that meet their requirements. **Required technical and professional expertise** - Technology Expert Labs Knowledge: Exposure to IBM's Technology Expert Labs delivery solutions, including their capabilities and applications. - Sales Opportunity Identification: Experience working with sales strategies and tactics to identify and pursue new sales opportunities. - Solution Development: Exposure to developing and executing sales strategies to progress opportunities through the sales cycle. - Client Collaboration: Experience working with clients and internal stakeholders to understand their needs and deliver tailored solutions. - Sales Cycle Management: Exposure to managing and progressing opportunities through the sales cycle to close deals and deliver results. **Preferred technical and professional experience** - Technology Solutions Knowledge: Exposure to various technology solutions and their applications, enabling effective communication with clients and internal stakeholders about IBM's Technology Expert Labs delivery solutions. - Industry Trends Awareness: Familiarity with industry trends and market developments related to technology solutions, allowing for identification of new sales opportunities and tailoring of sales strategies. - Sales Analytics Tools: Experience working with sales analytics tools to track sales performance, analyze market data, and inform sales strategies. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction** As a Hardware Test Engineer at IBM, you'll get to work on the systems that are driving the future of computing. Join our team of creators - the people who help move IBM forward by using their imagination to envision solutions, curiosity to experiment with new ideas, and put their ever-growing skills into action for customers to make better decisions with greater speed on the most trusted platform in today's market. **Your role and responsibilities** IBM has openings for Hardware Test Engineers to test and provide customer support for hardware and firmware that make up our industry-leading IBM products. We are an elite team of engineering professionals that pioneer innovations for the cutting-edge microprocessors and hardware used in IBM Systems. Test Engineers participate in various aspects of the test and support process such as but not limited to: * Assist in the testing of hardware components including processors, memory modules, and I/O systems * Collaborate with firmware and systems engineering teams to ensure seamless hardware-software integration * Help diagnose and resolve hardware issues through testing, debugging, and failure analysis * Support lab testing efforts, including hardware bring-up, functional verification, and environmental testing * Ideal candidates will possess demonstrated test and communication skills * Contribute to technical documentation for procedures and test results **Required technical and professional expertise** * Bachelor's or master's Degree in: Electrical Engineering, Computer Engineering, Computer Science, or related majors. * Prior (project or internship) experience in computer hardware or testing. * Strong verbal and written communication skills. * Passion for technology and engineering. * Growth minded, trusted, team focused, courageous, resourceful, and outcome focused. **Preferred technical and professional experience** Proficiency in one or more of the following technology areas: * Microprocessor/ASIC Design Skills: VHDL, Verilog, RTL, SPICE, TCL, UVM, verification, and testing * Computer Architecture coursework: VLSI Design, Microprocessors, Computer Architecture and Organization, Signal Integrity (Electromagnetics, RF, etc) * Programming Skills: C/C++ or another object-oriented language, Git, Linux, GDB or another debugger, Agile practices * Scripting Skills: Python, APDL, TCL, Bash, Perl, or Java * Proficiency in CAD tools and 3D modeling * Familiarity with various hardware architectures: VLSI, FPGA, MIPS, RISC-V, Arm, x86, Arduino, Quantum systems * Familiarity with Linux, including system administration and KVM * Troubleshooting, investigation, and problem resolution * Experience with IBM platforms such as Z or Power * Experience building and deploying containerized applications * Interest and experience in automation and AI IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Job Description As a member of our Higher Education Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. * Support product sales as a technical and domain expert of a client-facing sales team * Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs * Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues * Provide feedback to product management about product enhancements that can address customer needs and provide additional value * Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team * Stay current on competitive analysis and market differentiation * Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 7+ years of pre-sales solution consulting or sales engineering experience * Proficiency with the ServiceNow platform or technical expertise with cloud software solutions * Higher Education Solution Software sales * Experience working collaboratively with product management, product marketing, partners, and professional services * Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence * Travel, as necessary FD21 Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at ********************************* for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow's Workflow Data Fabric capabilities to support AI solutions on the platform. What you get to do in this role: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Devising and reporting on integration development plans and strategies. Implement robust and innovative architectures that leverage the full potential of ServiceNow's Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives. Developing asynchronous messaging architectures, rule-based systems, and network architectures. Coordinating activities with other developers to ensure that integration projects are completed on time. Formulating strategies and designing architectures for systems integrations. Ensuring that best practices in integration processes are followed by the organization. Act as an SME to solve complex user issues related to Integrations solutions. Checking and correcting conflicts in data configurations and overlaps. Maintaining the integrity and smooth functioning of the company's integration architecture. Analyzing and improving current system integrations and migration strategies. Identifying, debugging, and advising on system errors or architecture issues. Qualifications To be successful in this role, we need someone who has: At least 8 years of configuration/development experience for complex, highly capable, integration technologies Maintain at least 2 ServiceNow mainline CIS certifications Maintain ServiceNow Certified Application Developer (CAD) certification Extensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies Act as a technical lead on any engagement Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations) Strong Javascript skills with practical experience Extensive technical expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms. Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies Connect chat, agent chat, and virtual agent configuration and design experience Experience with Self Hosted implementations and/or Domain Separation is a plus Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment Proven team builder with the ability to mentor and develop talent Analytical and problem-solving abilities A keen eye for detail and the ability to spot and fix errors in complex code Ability to perform tasks independently · Good presentation and report-writing skills · Up to 30% travel annually Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Introduction HashiCorp is seeking an Associate Event Operations Manager to ensure the smooth and compliant execution of global events. This role manages key operational processes-including contracts, invoicing, sponsorship administration, and traffic control-while partnering with internal teams, vendors, and agencies to deliver events efficiently, on schedule, and in alignment with company standards. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional organizational and communication skills, and supports Event Operations as a procedural Center of Excellence driving business objectives. This position sits within the HashiCorp Marketing Program Management Office (PMO) team whose mission is to develop scalable, repeatable practices that amplify the efficacy of the HashiCorp Marketing team. Your role and responsibilities HashiCorp is seeking an Associate Event Operations Manager to ensure the smooth and compliant execution of global events. This role manages key operational processes-including contracts, invoicing, sponsorship administration, and traffic control-while partnering with internal teams, vendors, and agencies to deliver events efficiently, on schedule, and in alignment with company standards. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional organizational and communication skills, and supports Event Operations as a procedural Center of Excellence driving business objectives. This position sits within the HashiCorp Marketing Program Management Office (PMO) team whose mission is to develop scalable, repeatable practices that amplify the efficacy of the HashiCorp Marketing team. Key Responsibilities * Manage workflows for proprietary, third-party, and field marketing events * Coordinate cross-functional processes with Marketing, Finance, Legal, and Procurement teams * Maintain event documentation and timelines using Monday.com * Ensure compliance with company policies and global event standards * Support contract creation, review, and execution * Process invoices and purchase orders accurately and on time * Create and maintain event workflow documentation and standard operating procedures * Provide training and resources to event leads * Manage internal event tools and databases Required education None Required technical and professional expertise * Mid-level hands on experience in operations, marketing support, or administrative roles * Strong organizational and process-management skills * Excellent attention to detail and ability to manage multiple priorities * Strong communication and cross-functional collaboration skills * Proficiency in Microsoft Office, Monday.com and event or finance systems * Ability to work in a fast-paced, global environment Preferred technical and professional experience * Experience with contracts, invoicing, or procurement workflows ABOUT BUSINESS UNIT IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: * Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being * Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs * Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law * Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals * Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

**Introduction** Product Managers play a pivotal role in shaping offerings that leverage artificial intelligence, machine learning, and data analytics to solve complex business challenges. IBM follows a structured product lifecycle management process, integrating agile methodologies, data-informed decision-making, and cross-functional collaboration. Product Managers work across engineering, design, data science, and go-to-market teams to deliver innovative, secure, and scalable AI-powered solutions. **Your role and responsibilities** The responsibilities of a Product Manager include: -Define and drive product strategy for AI and data-centric offerings, aligning with business goals and user needs. -Collaborate with cross-functional teams including data scientists, engineers, designers, and stakeholders to deliver high-quality features and models. -Translate complex technical capabilities (e.g., ML models, data pipelines, APIs) into clear product requirements and user stories. -Prioritize product backlog using data-driven frameworks and ensure alignment with roadmap and KPIs. -Facilitate ethical AI practices by integrating fairness, transparency, and compliance into product development. -Monitor product performance using analytics tools and user feedback to iterate and improve continuously. -Communicate product vision, strategy, and progress to internal and external stakeholders, including executives and customers. -Champion user experience and usability in AI interfaces, ensuring intuitive and trustworthy interactions. **Required technical and professional expertise** '-Strong product management fundamentals: roadmap planning, backlog grooming, stakeholder alignment, and go-to-market execution. -Understanding of AI/ML concepts, data lifecycle, and model deployment practices. -Experience with Agile methodologies, including sprint planning, retrospectives, and iterative delivery. -Proficiency in product analytics tools and data visualization platforms -Strong communication and storytelling skills to translate technical insights into business value. -Ability to manage dependencies across teams and anticipate risks in product delivery. **Preferred technical and professional experience** '-Experience with enterprise AI products or platforms -Exposure to AI ethics frameworks and responsible AI practices. -Comfortable working with global teams across time zones and cultures. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction** Launch your software career with IBM! Ready to turn your coding skills into real-world impact? As an Entry-Level Software Developer at IBM, you'll join a collaborative Agile team where your ideas matter from day one. Whether you've just finished school, completed a bootcamp, or built your skills independently, this is your opportunity to grow into a world-class developer. You'll work alongside experienced mentors to design, build, and deploy modern web applications that make a difference for businesses and communities around the world - all in an environment designed to help early-career talent thrive. Why you'll love this internship: * Real-world projects with measurable impact * Mentorship from experienced IBM engineers * Networking, intern events, and career development opportunities * A clear path to future full-time roles **Your role and responsibilities** * Contribute to every stage of the development cycle - from design and coding to testing and deployment * Collaborate closely with UX designers and senior developers to turn ideas into high-quality applications. * Work with APIs, databases, and cloud services to build scalable software solutions. * Apply Agile and DevOps practices to deliver reliable, high-performing systems. * Learn directly from IBM experts through mentorship, code reviews, and continuous learning sessions. **Required technical and professional expertise** Who You Are You're early in your software career (0-1 year of professional experience) and excited to grow. You love solving problems, learning new tools, and collaborating with others to bring ideas to life. You're curious, proactive, and ready to make an impact from day one - with the guidance and support of experienced IBM developers.Required Skills and Experience * Up to 1 year of professional or project experience in software development. * Familiarity with front-end technologies (HTML, CSS, JavaScript, and frameworks like React, Angular, or Vue). * Basic understanding of back-end development (Node.js, Java, Python, or SQL). * Experience using Git or similar version control tools. * Curiosity about cloud computing, containers, and modern software deployment practices. **Preferred technical and professional experience** Experience with cloud platforms (IBM Cloud, AWS, or Azure). * Familiarity with REST APIs and relational databases. * Exposure to CI/CD pipelines and automation tools (Jenkins, Cypress, Selenium, etc.). * Contributions to open-source or personal coding projects. * Understanding of Agile principles and collaborative development environments. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **The Team** The App Engine team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. **The Role** The Senior Business Process Consultant, App Engine is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Creator products - all with the goal of accelerating and driving customer business outcomes. **What you get to do in this role:** + Be the process expert in custom application development using ServiceNow App Engine and Platform products. + Advise customers on custom application development practices and scaling applications development. + Drive various customer application specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders + Lead customer design workshops to capture personas, interactions, interfaces and data requirements of any application use case while considering ServiceNow Platform functionality. + Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral + Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution + Draft functionality-focused user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them + Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources + Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement + Promote continuous improvement practices for delivery/engagement materials + Support presales activities when required + Provide mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request + Up to 30% travel annually, driven by customer needs and internal meetings **In order to be successful in this role, we need someone who has:** + ServiceNow Certified System Administrator(CSA) plus one mainline certification (e.g. CAD, CIS-ITSM). + At least EIGHT years of application consulting experience with previous roles in Business Analyst and/or System Architect. + Strong understanding of application platform such as Pegasystems, Appian, Mendix, and Outsystems. + Deep experience in deciphering and converting complex and ambiguous business requirements into user stories. + Ability to influence and consult strategies and tactics in different levels across an organization, from business executives to technologists. + Excellent facilitation skills using technologies (Miro, PowerPoint) and techniques. FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Introduction** A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. **Your role and responsibilities** * Providing subject matter expertise working with Consulting Partners and Practice Leaders towards identifying and progressing Mainframe Modernization opportunities. * Providing subject matter expertise working with Consulting Partners and Practice Leaders towards identifying and progressing Mainframe Modernization opportunities * Creating pipeline via campaigns: defining, developing, executing and articulating business outcomes from campaigns targeted at Mainframe Modernization prospects * Understanding typical industry business processes and architectures * Establishing deep client relationships * Communicating effectively with technical and business audiences * Consultative selling with clients and sales teams to identify, qualify, define approach, and craft services solutions for Mainframe Modernization opportunities * Develop material using appropriate frameworks and models * Facilitate and support modernization discovery and solutioning workshops * Understand client's business objectives, challenges and current state * Create a vision of the future state and outline implementation approach * Define compelling business propositions for proposals and presentations * Highlight benefit, value creation, key risks and mitigation strategies * Identify and discuss issues with the client * Work with the client and IBM teams to develop solutions * Provide modernization solutions that increase clients' competitiveness, improve business operations, drive largest business benefit, and improve customer experience * Establishing credibility with clients and IBM team members based on Mainframe Modernization expertise * Effectively applying Mainframe Modernization techniques, patterns and tools **Required technical and professional expertise** This role will focus on project sales, including: * Identifying opportunities and increasing pipeline * Defining and executing sales campaigns for targeted accounts * Participating in pre-sales activities to gain client mind share * Assessing current client requirements and solutioning competitive offering * Developing and presenting business cases and proposals You are comfortable working in a matrixed organization, teaming and building trusted relationships with other service lines and business units within IBM to close deals. You have skills partnering and building trusted relationship with senior client contacts, including the CxO level. **Preferred technical and professional experience** * At least 10 years of experience in technical sales solutioning role * At least 5 years of experience with North American clients * At least 5 years of experience in application modernization consulting, spanning the spectrum of modernization patterns * Experience assessing client environments for modernization opportunities * Experience developing and presenting impactful sales collateral to clients and internally * At least 5 years of experience developing and refining services offerings * At least 5 years of experience in a solution generating role * At least 5 years of experience working with mainframe and distributed computing technologies including; COBOL, CICS, JCL, IDMS, Natural, C# , Java, and / or .NET * At least 3 years of experience in next gen technologies (e.g. Cloud, Microservices, API) * At least 3 years of experience selling management consulting services * At least 3 years of experience building C level client relationships * At least 3 years of experience facilitating workshops / meetings * Experience in Mainframe Application Development and/or DevOps * Solution or Architecture Certification on AWS, Azure, IBM Cloud or Google Cloud IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies. We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Job Description The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant (AI) serves as the functional and technical specialist for customer engagement teams, providing guidance to clients and configuring ServiceNow AI solutions according to established practices. This position is responsible for designing and implementing AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, utilizing programming expertise in multiple languages and frameworks. Duties include troubleshooting issues, assisting users, and developing solutions for complex use cases, with the goal of delivering effective AI implementations on the platform. What you get to do in this role: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Devising development plans and strategies while formulating architectures for AI solutions in ServiceNow. * Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers * Developing solutions specific to user requirements gathered in workshops. * Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project. * Ensuring that best practices in implementation AI solutions are followed by the organization. * Act as an SME to solve complex user issues related to AI solutions. * Checking and correcting conflicts in data configurations and overlaps. * Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer. * Identifying, debugging, and advising on system errors or architecture issues. Qualifications To be successful in this role, we need someone who has: * At least 8 years of configuration/development experience for complex, highly capable, solutions * Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems * Maintain at least 2 ServiceNow mainline CIS certifications * Maintain ServiceNow Certified Application Developer (CAD) certification * Act as a technical lead on any engagement * Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI. * Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued. * Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations) * Experience with data management, database design, and database concepts * Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies * Connect chat, agent chat, and virtual agent configuration and design experience * Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc) * Strong Javascript skills with practical experience * Experience with Self Hosted implementations and/or Domain Separation is a plus * Experience with data management, database design, and database concepts * Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment * Proven team builder with the ability to mentor and develop talent * Analytical and problem-solving abilities * A keen eye for detail and the ability to spot and fix errors in complex code * Ability to perform tasks independently * Good presentation and report-writing skills * Up to 30% travel annually FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow's OT solutions based on leading practices - all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification). The Solution Architect will bring architectural guidance, business acumen in the technology industry, along with deep product expertise, innovation, and knowledge capital to our customers and partners Responsiblities: • Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer's technology landscape, while informing customer on governance best practices • Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow • Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. • Establish mutually beneficial relationships with product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps • Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes • Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team • Enable and mentor other members of the ServiceNow delivery team and partner ecosystem • Up to 50% travel annually, driven by customer needs and internal meetings • Maintain skills / certifications on ServiceNow Certified Implementation Specialists (CIS) that can include Discovery, Event Management or CMDB Fundamental for ServiceNow ITOM product capabilities. Qualifications To be successful in this role, we need someone who has: · Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. · 8+ years experience as part of a professional services organization; or equivalent education/experience. · Ability to travel up to 50%. · Creative with comfort running projects independently. · Success driving complex issues through analysis and resolution. · Experience working collaboratively. · ServiceNow certifications in aligned workflow. · Vast and varied experience across leading Technology software platforms · Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems · Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success · Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions · Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude · Experience conducting solutions presentations and obtaining customer acceptance to solution design · Strong capabilities in forging trust, engaging a remote or in-person audience · Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams · A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies · ServiceNow Certifications: o Certified System Administrator (required or must be achieved within the first 60 days) o At least 2 relevant Certified Implementation Specialist certifications (required or must be achieved within the first 90 days). · Desired ServiceNow Certifications: o Certified Technical Architect (required or must be achieved within the first 365 days) Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Introduction A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to: improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat.Curiosity and a constant quest for knowledge serve as the foundation for success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions that result in ground-breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities During your internship, you can enhance your knowledge and gain professional experience by working on client projects. This role provides an exceptional opportunity to build a compelling portfolio, acquire new skills, gain insights into diverse industries, and embrace novel challenges for your future career.At IBM, we prioritize continuous learning, skill development, and personal growth within a culture of coaching and mentorship. As an intern, you'll experience this culture and could advance to our associate program based on results and performance.Work experiences you could be exposed to:* Mentored Analytical Support: Receive mentorship from diverse professionals in science engineering and consulting applying analytical rigor and statistical methods to predict behaviors. * Data Integrations: Develop skills in writing efficient and reusable programs to cleanse integrate and model data. Evaluate model results contributing to data-driven insights. * Effective Communication: Assist in conveying analytical results to both technical and non-technical audiences, refining your ability to communicate complex findings. * Tech-Driven Data Transformer: Utilize program languages like Python to build data pipelines, extracting and transforming data from repositories to consumers. Gain exposure to cloud platforms, ETL tools, and data integration, expanding your tech toolkit. We have positions open in these locations: * Atlanta, GA * Austin, TX * Chicago, IL * Dallas, TX * Houston, TX * Phoenix, AZ Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise * Currently pursuing a quantitative degree in Computer Science, Statistics, Mathematics, Engineering, or a related field * Strong Interpersonal skills that enhance collaboration and relationship building, while also managing dynamic workloads in an agile environment. * Have initiative and passion to actively seek new knowledge and improve skills while embracing a growth mindset to assimilate diverse viewpoints. * Demonstrate leadership experience and ability to communicate effectively through active listening; while also be willing to adapt and have a readiness to take ownership of tasks and challenges * Familiarity with one or more scripting languages (Python preferred), or a proven computer science foundation * Willingness to travel as needed Preferred technical and professional experience * Preferred majors: Data Science, AI, ML, Cognitive Science, Statistics or Engineering * Demonstrate familiarity or interest in statistical analysis or data mining through previous internships, personal/academic projects, hackathons, and/or publications * General Familiarity with databases, data-engineering tools (SQL, Spark, Snowflake) and cloud platforms (e.g., IBM Cloud, Azure, AWS). *Experience with NLP/LLM/GenAI is a plus * Experience: familiarity with eval-driven development of AI Agents, ML&AI Ops/Observability * Skills/Tech: Python, Development/Deployment with coding agents (Cursor, Claude Code, Codex, etc) * Ethics/governance awareness, ability to translate business use cases into models * Experience using machine-learning/data science libraries in python (scikit-learn, SciPy, pandas, PyTorch) is a plus ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

We are looking for a strategic Director, Business Insights to join the core Strategy, Planning, and Data Insights organization at Informatica. This is an important leadership role responsible for transforming our data assets into actionable intelligence that drives strategic and operational decisions, with a critical focus on the Customer Experience (CX) domain. You will define the analytical agenda, ensure the quality and delivery of all executive-level reporting, and the use of analytical techniques across the business. You will report to the Senior Director, Strategy, Planning, and Data Insights and acts as the partner for the CX leadership team. We ask that you have a blend of analytical acumen and focused on ensuring that the entire CX ecosystem is optimized through data-driven strategies, from improving retention models to standardizing global performance reporting. Success hinges on your ability to translate complex data findings into clear, recommendations that influence senior leadership. Your Role Responsibilities? Here's What You'll Do The Director, Business Insights is accountable for the governance, quality, and strategic application of all analytical output focused on customer health and business efficiency. Your responsibilities and goals include: * Executive Insights & Delivery: Oversee the end-to-end process for generating and presenting high-quality, strategic reports, including all executive-level deliverables (e.g., Board Decks, Investor Reviews, Quarterly Business Reviews). Achieve 100% on-time delivery of compelling insights for senior leadership. * Customer Value & Behavior Frameworks: Oversee the strategic design and integration of frameworks that provide deep insights into customer behavior, retention, and value optimization across departments. * Strategic Data Enrichment: Lead the initiative to systematically incorporate external market, economic, and industry variables into core reporting, enhancing strategic forecasting, trend analysis, and competitive positioning. * Analytical Transformation & Process: Organizational efficiency by establishing and socializing standardized reporting processes and reusable insight templates. * Advanced Analytics Adoption: Provide strategic direction and governance for the use of AI and advanced analytics techniques to automate complex, multi-variable trend analysis, ensuring high use and trust across leadership. * Trusted Partnership: Serve as the primary strategic insights partner to across the EX organization and departments. What We'd Like to See * Advanced degree (e.g., MBA, MS) in a quantitative discipline, Finance, or Strategy. * Experience operating within a Customer Success, Renewals, or Global Support organization in a large enterprise. * Experience building or refining an integrated reporting structure that consolidates metrics from multiple service functions (e.g., Support, Professional Services, Education) Role Essentials * 10+ years of professional experience in Business Insights, Analytics Strategy, or a related role within the technology sector. * 5+ years of experience influencing and partnering with Senior leaders and C-suite executives. * Experience with enterprise software business models, key customer metrics (e.g., retention, churn, adoption rates, service efficiency), and the ability to link analytical insights directly to financial and strategic outcomes. * Executive Storytelling: Proven ability to synthesize vast amounts of complex data into simple, strategic, and narratives suitable for an executive audience. * Analytical Governance: knowledge of analytical methodologies, predictive modeling, and data visualization best practices, sufficient to critique and guide technical analytics teams. * Stakeholder Management: Demonstrated experience managing complex, relationships efforts across competing business demands. * Data Proficiency: Experience navigating data environments, understanding SQL concepts, and operating with a major BI visualization platform (e.g., Tableau, Power BI, Looker). * GenAI Skills: Experience with GenAI Technologies to enhance analytics, automate insights and improve data storytelling is a huge plus

**Introduction** At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference. **Your role and responsibilities** * Deliver pre-sales solution workshops, product demonstrations and technical education that articulate the business value of Red Hat solutions * Understand Red Hat's points of view, the competition in the market, and know how to position Red Hat's unique value proposition. * Lead Red Hat enablement for your team, as well as share knowledge and findings to allow team members to learn from your experience. * Apply technical and sales knowledge to create and deliver Technology Decision Points to assist with deal progression and closure in order to achieve revenue targets. * Keep product knowledge up to date based on your understanding of the competitive landscape * Through continuous personal development, you will become a subject matter expert and act as an influencer and trusted advisor to your team, our clients, and our business partners * Collaborate closely with account managers, solutions sales specialists, and inside sales associates on deal progression activities * Drive sales process continuation and excellence. * Share knowledge with your team members to allow them to learn from your work * Willing to obtain new annual certifications on Red Hat and/or similar technologies. * This role is based in Austin, TX - IBM in-office and is expected to work onsite Four (4) days per week (MON to THU) and Friday Remote Work. **Required technical and professional expertise** * Experience in pre-sales, sales engineering or technology consulting * Ability to interpret and articulate customer business and technical needs and understanding of enterprise solutions and diverse infrastructure architectures * Strong written and verbal English communication skills are required. * At least 2 certifications in Red Hat or similar technologies. * Minimum 2 years of experience in IT engineering presales or support role focused on Platform-as-a-Service (PaaS) Infrastructure-as-a-Service (IaaS) and/or on-premises related technologies. **Preferred technical and professional experience** * Sales Oriented Process and Customer Direct Pre-Sales experience. * Proven knowledge of UNIX, windows or Linux based systems, preferably in Red Hat platform offerings (Red Hat Enterprise Linux (RHEL), OpenShift and Ansible. * Experience with configuration and running demos on Red Hat Platform or other related/ similar technologies. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.