ServiceNow jobs in Orlando, FL - 28 jobs

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical (Higher Education, mix of customers and prospects in Florida and Georgia). What you get to do in this role: * Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales * Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) * Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap * Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: * Current location in Florida with flexibility to travel as needed * Strong hunter mentality and demonstrated success building business and opening new logos * Demonstrated success selling software to Enterprise segment, Higher Education or SLED preferred * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 7+ years of sales experience within software OR solutions sales organization * Experience establishing trusted relationships with current and prospective clients and other teams * Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships * Experience achieving sales targets * The ability to understand the "bigger picture" and our plans around IT * Experience promoting a customer success focus in a "win as a team" environment Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. About the Role We're looking for a results-driven Demand Generation Manager to help fuel lead generation and pipeline growth for our Endpoint business across North America (NAM) and Latin America (LATAM). This role is ideal for a hands-on marketer who thrives in a fast-paced environment, enjoys balancing creative and analytical work, and knows how to execute multi-channel campaigns that convert. As part of our global marketing team, you'll collaborate closely with regional sales, digital, and content teams to build and optimize integrated campaigns that drive awareness, engagement, and revenue. What You'll Do Develop and execute full-funnel demand generation campaigns across email, paid media, social, webinars, and events to drive qualified leads for the Endpoint sales teams in NAM and LATAM. Collaborate with cross-functional teams to ensure campaign alignment with regional goals, sales priorities, and overall brand messaging. Build and manage campaign timelines and deliverables using project management tools (e.g., Wrike, Asana, or similar). Monitor and analyze campaign performance using Salesforce, marketing automation, and analytics dashboards-continuously optimizing for conversion and ROI. Identify and test new marketing channels, creative approaches, and campaign tactics to improve lead quality and funnel efficiency. Partner with the sales organization to ensure smooth lead handoff, routing accuracy, and closed-loop feedback. Support localization and regionalization efforts for LATAM campaigns, ensuring cultural and language alignment across materials and experiences. What We're Looking For 3-5 years of experience in B2B demand generation, digital marketing, or campaign management (preferably within SaaS, IT, or cybersecurity industries). Proven ability to manage multiple projects simultaneously with strong organizational and communication skills. Experience with Salesforce and marketing automation tools (e.g., HubSpot, Marketo, or Pardot) required. Comfortable interpreting data, spotting trends, and using insights to guide decisions-strong analytical mindset. A creative, proactive problem-solver who thrives in a fast-moving, collaborative environment and knows how to juggle competing priorities with confidence and quality. Strong communication and stakeholder management skills-able to work cross-functionally across marketing, sales, and operations teams. Bonus: Proficiency in Spanish or Portuguese and familiarity with LATAM marketing nuances. What You'll Bring Strategic thinker with the ability to translate business goals into measurable marketing outcomes. Resourceful and adaptable, with a knack for finding creative solutions and getting things done efficiently. Highly collaborative team player who enjoys brainstorming, testing, and iterating. Comfortable with both strategy and execution-you can roll up your sleeves and own the process from idea to results. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. This role will require at min 2 days a week in the office. The Demand Planning team within ServiceNow's FinOps organization is an innovative, customer-focused group responsible for capacity demand planning, forecasting, cost measurement, reporting, and analysis for ServiceNow's top-tier infrastructure. We aim to provide industry-leading work experiences for our customers. As an ML/AI engineer on the capacity planning team, you will collaborate with a data-centric group of data scientists, engineers, and capacity planners. Our mission is to scale ServiceNow's global rack, server, and data center capacity as and when required. The team plays a critical role in managing and forecasting customer demand while overseeing capacity planning and analytics for ServiceNow's global infrastructure. This includes adjusting forecasting models to incorporate hybrid cloud strategies and fine-tuning them to adapt to new, multi-dimensional metrics-ensuring that ServiceNow's global rack, server, and data center capacity is efficiently scaled as business needs evolve. Additionally, you will be instrumental in building and refining capacity forecasting models that utilize AI and Machine Learning (ML) techniques, as well as designing analytics tools to predict resource demand across diverse infrastructure environments. This includes proactively identifying capacity-related issues, leading experiments to determine scaling and utilization parameters for different service tiers, and incorporating multi-dimensional metrics into the models. The role requires close collaboration with hardware, capacity, infrastructure, platform engineering, and cloud analytics teams to develop comprehensive capacity roadmaps and deliver actionable insights for a variety of cloud capacity engineering initiatives, with a strong emphasis on supporting both traditional and hybrid cloud strategies. What you get to do in this role: Design, implement, and deploy AI/ML-driven capacity forecasting models for long-range demand and supply planning. Convert demand forecasts into actionable server and rack requirements. Enhance forecasting accuracy by incorporating multi-dimensional metrics and hybrid cloud strategies. Run forecast scenarios to optimize scaling and utilization across service tiers. Collaborate with hardware, infrastructure, and cloud analytics teams to develop capacity roadmaps. Track and report forecast variability, presenting insights to leadership. Apply advanced techniques (ARIMA, RNN, LSTM, NOW AI) to improve predictive models. Build analytics tools to identify bottlenecks and proactively address capacity issues. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in Computer Science, Data Analytics or related field; or equivalent experience. Technical Expertise: Programming: Python, Java; strong OOP and algorithmic skills. AI/ML: Time series modeling, regression, Bayesian forecasting, econometrics. Tools: TensorFlow, PyTorch, Spark, Hive-Hadoop, Big Data frameworks. Data Visualization: Python, Tableau, Excel, Lightdash, BI tools Experience in developing new products that utilize challenging high-performance algorithms. Expertise in coding efficient, object-oriented, modularized, and high-quality software. Expertise in core AI/ML techniques and algorithms. Understanding of unit testing, profiling, and code tuning. Additional Skills: ServiceNow platform architecture (CMDB, instance topology), unit testing, profiling, and code optimization. Strong communication and cross-functional collaboration skills. GCS-23 For positions in this location, we offer a base pay of $197,800 - $346,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. At ServiceNow in Global People, we're looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities within our different Global People Functions. The ideal candidate will play a vital, AI-enabled support role with ServiceNow initiatives across Global People, while participating in executive speaker series, career development workshops, philanthropic efforts, and team building activities. If you want to make work, work better, we want you. To learn more, check out our Early Career Page! (******************************************** Opportunities within the Global People organization include: **Global People & Product Service Delivery Team** Global People & Product Service Delivery Team is our HR Shared Services/program management team, who provide the support and service for all general HR inquiries, as well as key moments that matter in the employee lifecycle (e.g. onboarding/offboarding). **People Insights Team** The People Insights team works closely with our People Analytics & Engineering, People Science & Research, AI, Data Operations, and Strategic Workforce Planning teams to execute projects across the People Insights organization. **Talent Acquisition & Management Team** Our Talent Acquisition & Management team is on an incredible multi-year journey to define and build best in class recruiting from the ground up. **Total Rewards Team** The Compensation & Benefits Intern will be a critical trusted partner in supporting all aspects of Total Rewards. + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + Currently enrolled in an accredited college or university as a full-time student, pursuing a degree in Industrial/Organizational Psychology, and graduating on or after December 2026 + Excellent communicator and collaborator, with an aptitude for building strong relationships with both team members and stakeholders + Desire to eventually work in an HR function for a technology company + Ability to work in a fast-paced environment + Bias toward execution, a doer that pays attention to details + Strong personal accountability to achieve goals and meet delivery dates + Creativity and confidence to bring new ideas and provide feedback and input *These positions are not eligible for employment-based sponsorship **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ************************* a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to ************** and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Job Title: Office Administrator Location: Orlando, FL Position Summary The Office Administrator is the backbone of the office and the first point of contact for employees, visitors, and partners. This role owns the day-to-day workplace experience, balancing front desk presence, facilities coordination, administrative support, and basic physical security to ensure the office runs smoothly, safely, and professionally. This is a hands-on, proactive role for someone who takes initiative, notices issues before they become problems, and takes pride in creating an organized, welcoming, and highly functional workplace for our teams. The ideal candidate is comfortable switching between guest greetings, vendor coordination, light physical task completion, and soliciting and supporting leadership needs each day. Front Desk, Visitor Experience & Office Presence Own the first impression and daily rhythm of the office experience for everyone Serve as the primary point of contact for visitors, employees, vendors, and delivery partners, setting the tone for a professional, welcoming workplace Manage reception coverage, visitor sign-ins, badges, and building access in coordination with physical security Act as the “eyes and ears” of the office, spotting issues, answering questions, and ensuring smooth daily operations Workplace Operations & Facilities Management Maintain full oversight of the physical office environment, identifying and coordinating response to needs as appropriate Proactively monitor office conditions and perform basic hands-on fixes (e.g., plugging in equipment, rearranging furniture, resetting rooms) Maintain a polished, organized reception area, kitchens, conference rooms, storage areas, and shared spaces so they are clean, stocked, safe, and meeting-ready at all times Identify when issues exceed scope and coordinate vendors or submit facilities, IT, or maintenance tickets in collaboration with Centers of Excellence (i.e. Facilities Team, Security Team, etc.) with frequent communication and follow-through Supplies, Inventory & Vendor Coordination Ensure the office is fully stocked, organized, and operational at all times Manage procurement, inventory tracking, and restocking of office supplies, equipment, food, and amenities Coordinate ongoing vendor relationships for cleaning, maintenance, building operations, and other workplace services Receive, log, distribute, ship, and track mail, packages, and deliveries efficiently Track invoices, expenses, and local office budgets in partnership with Finance Administrative, Executive & Team Support Assist with scheduling, calendars, meeting setup, and conference room bookings for executives and teams Support onboarding and offboarding by preparing workspaces, welcome kits, badges, access coordination and welcoming new hires as scheduled Help with event logistics, internal meetings, mail-outs, and essential company errands Act as a local liaison to IT, facilities, and shared services, proactively identifying risks and needs and escalating as needed Safety, Security, Compliance & Continuous Improvement Keep the workplace safe, compliant, and continuously improving Monitor physical security, safety procedures, and emergency readiness; coordinate with physical security team as needed Ensure compliance with internal policies, workplace standards, and building regulations Promote professionalism, engagement, and alignment with company values through the physical office experience Continuously look for ways to improve workflows, efficiency, and the overall employee experience Required Qualifications 2+ years of experience in office administration, workplace operations, facilities coordination, or a related role Strong sense of ownership and initiative; able to see problems and take action independently Comfortable with hands-on, physical tasks including light lifting, moving furniture, and basic troubleshooting Excellent verbal and written communication skills with a professional, approachable demeanor Strong organizational skills and ability to manage multiple priorities with accuracy and discretion Proficiency with Microsoft Office and common workplace tools (calendars, ticketing systems, inventory tracking) Preferred Qualifications Experience in a technology product, startup, or fast-growing company environment Familiarity with facilities ticketing systems, vendor management, or budget tracking CPR and/or first-aid certification (or willingness to obtain) Experience supporting executives or senior leadership Interest in workplace experience, employee engagement, or office operations as a career path Ability to lift and move items (up to approximately 30-40 lbs) Regular on-site presence required during business hours Ability to stand, walk, and move throughout the office for extended periods Why This Role Matters This role is essential to the daily success of the business. You'll be the person who ensures the office is functional, welcoming, safe, and aligned with company values-often solving problems before others even notice them. If you're someone who doesn't ask, “Is this my job?” and instead just gets things done, this role was designed for you. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: * The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. * The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed. Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Demonstrated ability to troubleshoot difficult technical issues * Strong Experience with relational databases (e.g. MySQL, Oracle) * Java experience * Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) * Advanced Unix/Linux experience * Working knowledge of the components in a web applications stack. * Experience diagnosing performance degradation (e.g. explain plans, database tuning) * Experience working well in a team environment while also being able to work productively while unsupervised * Strong personal commitment to quality and customer service * Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems * Ability to work with high-value customer administrators and developers * Excellent time management skills * Consistent ability to work evenings and weekends * Understanding of basic networking and system administration Desired Skills The following additional skills are preferred but not required: * Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) * Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML * Advanced object oriented programming skills (Java strongly preferred). * Deep understanding of JavaScript * Demonstrated proficiency with the following Technical Skills * Web Services (consuming or providing) (SOAP, REST) * Data Extraction Technologies (e.g. JDBC, ODBC) * Any bi-directional, automated integration between two systems * TCP/IP, Networking knowledge * Experience with Splunk * Understanding of Simple Network Management Protocol (SNMP) * Understanding of remote administration via SSH, SNMP, WMI, Powershell * Experience in any of the technologies on this list: ************************************************************************** * Strong Familiarity with Eclipse IDE * A fundamental understanding of ITSM, ITIL, and/or CMDB JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Director of AI Data Center Control Plane leads the engineering implementation of AI first solutions across Big Data, Observability, and other data center control plane interfaces. These solutions leverage AI and data science principles to optimize system performance, ensure reliability, and enable data-driven decision-making within the organization. This strategic role involves overseeing the design, implementation, and management of robust data platforms, integrating AI/ML capabilities, and ensuring the ethical and compliant use of data. The Director acts as a visionary leader, translating complex data insights into actionable strategies that support key business objectives and foster a culture of continuous improvement and innovation. What you get to do in this role: The Director's responsibilities include partnering with Product Owners to execute the product vision and strategy for observability, big data, and agentic data center platform solutions. The role also focuses on driving innovation, establishing KPIs, fostering a data-driven culture, and engaging with stakeholders. Additional responsibilities include leading cross-functional teams, advocating for new technologies, providing technical guidance, overseeing AI/ML solution development, and working with partners to improve data infrastructure. * Define and Execute Strategy: * Develop and implement a comprehensive data and AI observability strategy aligned with organizational goals and industry best practices. * Drive the vision for robust data platforms that support advanced AI/ML models and facilitate data-driven decision-making across the organization. * Lead Product and Feature Development: * Drive the engineering lifecycle for AI-powered observability features and solutions (e.g., model drift detection, bias monitoring, lineage tracking). * Collaborate with engineering and UX teams to build scalable, user-centric monitoring and observability solutions for Platform, Product, and Agentic AI services. * Establish Observability Best Practices: * Implement and enforce best practices for AI/ML observability including metrics, logging, tracing, and model performance tracking. * Ensure the adoption of cutting-edge technologies and methodologies to enhance observability capabilities and improve system reliability. * Manage Data Governance and Quality: * Oversee the implementation of strong data governance policies and standards to ensure data quality, integrity, and compliance with regulations (e.g., GDPR, HIPAA, CCPA). * Implement mechanisms for model monitoring, auditing, and compliance reporting to ensure the responsible and ethical use of AI models. * Team Leadership and Development: * Lead, mentor, and inspire a high-performing team of engineers and data scientists. * Foster a culture of innovation, continuous learning, and cross-functional collaboration within the team. * Stakeholder Collaboration: * Engage with internal and external stakeholders to understand business needs and promote AI and data observability solutions. * Stay Abreast of Industry Trends: * Keep up-to-date with the latest trends and advancements in AI, machine learning, observability tools, and data governance. * Actively learn from experts and peers in the field through professional organizations, conferences, and online platforms. Qualifications To be successful in this role you have: * 12+ years of progressive experience in engineering with 5+ years industry experience in DevOps architecture, technology consulting experience, Leading DevOps Architectural Designs, software delivery leadership in an Agile & DevOps practice, handling Application Build, Configuration Management, Deployment & Release Engineering and experience developing and leading enterprise initiatives * 5+ years of experience in data science, machine learning, and artificial intelligence * Strong technical expertise in observability tools, AIOps platforms, data modeling, and cloud-based solutions * Architected solution and deep expertise on Cloud (Azure, AWS, GCP), setting up CI/CD for PaaS (Cloud Foundry, OpenShift) is a big plus * Strong executive presence and ability to influence at senior levels. * Demonstrated success in scaling engineering organizations globally. * Expertise in engineering best practices, software architecture, quality engineering strategies, and automation frameworks. * Experience driving AI/ML adoption in software development and testing functions. * Ability to balance strategic thinking with execution focus. * Experience with automation/configuration and setting up complete end-to-end fully integrated delivery systems * Excellent stakeholder management, communication, and change leadership skills. * Working understanding of code and script (PHP, Python, Groovy, Perl and/or Ruby) particularly used within build pipeline automation. * Proven track record of delivering high-quality enterprise software products at scale. * Able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What You'll Do in This Role** As a Sr. Business Process Consultant (SPM/Enterprise Architecture), you will be the functional and process expert on customer engagements-helping customers translate business requirements into configuration requirements using ServiceNow's Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) solutions. Your goal: enable customers to accelerate outcomes, align IT with business strategy, and drive measurable value. In this role, you will: + Serve as the process expert for Enterprise Architecture workflows, leveraging ServiceNow EA products with a focus on configuration over customization. + Drive EA and CSDM process definition, re-engineering, improvement, and gap analysis during workshops with key stakeholders. + Lead customer design workshops centered on ServiceNow EA functionality. + Guide customer process owners and SMEs in gathering requirements, using ServiceNow standard methods and collateral. + Support documentation such as business requirement workbooks for functional solution design. + Translate business needs into user stories, acceptance criteria, and testing strategies, while supporting customer review and approval. + Advocate for the customer's needs throughout the engagement. + Partner with technical resources to support solution testing, unit testing, and user acceptance testing. + Act as a lead member of project teams, ensuring delivery of successful and substantive customer outcomes. + Prepare polished, process-focused customer-facing deliverables. + Manage multiple complex initiatives simultaneously. + Promote continuous improvement in delivery and engagement practices. + Support pre-sales activities as needed. + Mentor and train peers within ServiceNow delivery and the partner ecosystem. + Travel up to 50% annually, based on customer and internal needs **To be successful in this role, you will bring:** + Experience leveraging or critically assessing how AI can be integrated into workflows, problem-solving, or decision-making (e.g., AI-powered tools, workflow automation, data-driven insights). + 5+ years of consulting experience with complex, global organizations. + 7+ years of Enterprise Architecture experience as an implementer or in a program support role. + Hands-on experience implementing enterprise architecture tools or platforms. + Familiarity with Enterprise Architecture frameworks (e.g., TOGAF, IT4IT) and modeling methods (e.g., ArchiMate, BPMN). + Understanding of how EA enables alignment of IT to business strategy. + Proven ability to lead customer-facing projects and manage complex technical solutions. + Strong knowledge of CSDM, ITOM, and ITAM (preferred). + Familiarity with ServiceNow's SPM products (preferred). + Experience with cloud computing, digital transformation, and modern IT architectures (preferred). + Knowledge of the software development lifecycle (SDLC) and IT operations (a plus). + Demonstrated ability to influence and consult with stakeholders, providing thought leadership and balanced options with pros/cons. + Experience leading workshops, converting business requirements into configuration requirements, and writing Agile user stories. + Excellent communication and facilitation skills, with proficiency in Visio, Word, and PowerPoint. + Strong interpersonal skills, cultural awareness, and a customer-centric mindset. + Proven team player and collaborator. **Preferred Certifications** + ServiceNow Administrator + TOGAF (or equivalent Enterprise Architecture certification) + ITIL v4 (a plus) FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. You will be part of the Customer Excellence Group (CEG). Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. We help our customers realize value faster and reduce risks. Successful candidates will join a team of experts focused on our Financial Services customers, with a particular focus on Banking customers. What you get to do in this role: The Platform Architect is a strategic technical leader responsible for helping our customers architect, mature, and governing scalable, secure, high-performing solutions on the ServiceNow platform. You will have the opportunity to shape the transformation for leading global financial institutions and work with the latest in AI advancements. Platform Architects ensure customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role. Platform Architects work closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, adopt best practices, and drive AI and digital transformation initiatives. They: · Develop relationships with customer executives, platform owners, architects, and development teams help them understand the role of ServiceNow in their transformation vision. · Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows. · Translate goals and desired into an architectural roadmap. · Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with their core applications. · Ensure instance health by working to reduce technical debt and align to ServiceNow leading practices. · Be an active contributor of leading practices and expertise related to the ServiceNow platform. · Maintain the skills and certifications that are relevant to your customers and your role. · Mentor others in their professional development. · Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations. · Help customers adhere to ServiceNow architecture guardrails and coding standards. · Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation. · Support the development of reusable solutions, accelerators, and technical assets. · Present platform strategy and design decisions to stakeholders and leadership. **To be successful in this role you have:** · 10+ years progressive experience as part of a professional services organization and/or ServiceNow platform team, or equivalent experience · Experience in operational and/or implementation leadership roles on a large-scale ServiceNow deployment · Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps · 3+ years in an Enterprise or Solution Architect role, or relevant experience · Knowledge of data modeling, CMDB design, data strategies, platform security, and integration. · Cloud application technology experience · Familiarity with Enterprise Platforms in addition to ServiceNow · A strong customer focus · The ability to thrive in complexity · A strategic and collaborative mindset · Excellent presentation and communication skills · Strong executive communication skills · Ability to travel up to 50% of the time. Preferred Qualifications: · Financial Services / Banking experience · Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist) · Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF) · Certified Master Architect (CMA) or Certified Technical Architect (CTA) in good standing, or the willingness to obtain one of those certifications. FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Overview** ServiceNow is seeking a Product Manager, Data for AI to help deliver foundational data capabilities that power AI and Generative AI experiences across the Now Platform. This role focuses on execution and delivery of data-for-AI platform features, working closely with engineering, design, and cross-functional partners to ensure AI solutions are scalable, governable, and trustworthy. This is an ideal individual contributor role for a product manager with experience in data or AI-adjacent domains who is looking to deepen platform product skills while contributing to ServiceNow's AI Foundations and Responsible AI strategy. **Product Delivery & Execution** + Own and execute well-defined problem areas within the Data-for-AI product roadmap to achieve well-defined OKRs. + Define product requirements with a thorough understanding of AI Practitioners, translating product strategy into clear requirements, user stories, and acceptance criteria for engineering teams. + Partner with engineering and UX to deliver high-quality platform capabilities on time. **Data & AI Platform Capabilities** + Support delivery of data infrastructure and AI platform features such as data ingestion, preparation, grounding, evaluation, and observability. + Help define requirements for data quality, synthetic data generation, metadata, governance, and lifecycle management as they relate to AI workloads. + Contribute to platform capabilities that support safe and responsible AI usage in enterprise environments, operationalizing Responsible AI and AI governance principles through product features and workflows. + Collaborate with legal, risk, compliance, and policy partners to ensure data and AI capabilities align with ServiceNow standards and customer expectations. + Help define and track success metrics related to AI readiness, data quality, and trust. **Customer & Stakeholder Engagement** + Engage with internal stakeholders, developers, and select customers to understand data and AI platform needs. + Gather feedback to inform backlog prioritization and iterative improvements. + Support product enablement and documentation efforts to drive adoption. **Learning & Market Awareness** + Stay current on trends in Gen AI platforms, data infrastructure, and Responsible AI. + Support competitive analysis and market research to inform product decisions. **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 5+ years of product management experience, preferably in enterprise SaaS, platform, data, or AI-related products or equivalent experience and education. + Working knowledge of data concepts that support AI, such as data quality, governance, labeling, and lifecycle management. + Exposure to AI or Gen AI concepts (e.g., LLMs, grounding, evaluation) with a desire to deepen technical understanding. + Strong execution skills with the ability to break down ambiguous problems into actionable requirements. + Effective communicator who can collaborate with engineering, design, and cross-functional partners. + Comfortable operating in fast-paced, evolving environments with guidance from senior product leaders. **Nice to have** + Bachelor's degree in Computer Science, Engineering, Data Science, Business, or a related field. + Familiarity with ServiceNow's platform, data model, or AI offerings. + Experience supporting developer-facing or platform products. + Interest in Responsible AI, AI governance, or enterprise AI adoption. + MBA from a premier institution. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. As a Sr. Software Engineer you will be a member of our Global Cloud Services organization. In this challenging role, you will have the opportunity to build next generation customer facing cloud Observability tools. You will also work cross functionally with multiple teams on the design, architecture and implementation of our Observability platform with the focus on AI powered UX that enables self-service monitoring for our customers. This role requires the candidate to spend 90% of time on UI development and 10% on backend development. What you get to do in this role: Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. Contribute to the design and implementation of new products and features while enhancing existing product capabilities. Integrate automated testing into development workflows to ensure consistent quality across releases. Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. Develop comprehensive test strategies covering functional, regression, integration and performance aspects Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Develop High-Quality, Scalable, and Reusable Code Using AI-Assisted Tools Write clean, maintainable, and modular code by applying best practices in software architecture and engineering and leverage AI-assisted design and development tools to accelerate implementation and enforce consistency across the codebase. Own the End-to-End Software Development Lifecycle (SDLC) Collaborate closely with product owners to gather detailed requirements and translate them into technical solutions. Drive the full SDLC-from rapid prototyping to design, implementation, testing, and deployment-using AI-powered code generation, testing, and CI/CD tools to ensure speed and quality. Design and implement Observability products and features that are AI-native Embedding intelligent capabilities such as automation, personalization, and predictive insights into the core of the user experience. Act as a mentor to peers and junior engineers by sharing AI/ML and software engineering knowledge through code reviews, design sessions, and technical discussions. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Proven experience designing and delivering AI-powered user experiences, including conversation design, LLM integration, prompt engineering, and retrieval-augmented generation (RAG). 1+ years of integrating Copliot/windsurf (or equivalent) 5+ years of experience in software engineering, with a track record of delivering high-quality products + reviews risks with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. Strong knowledge of UX principles (human-centered design, trust, transparency, error recovery) and ability to apply them to autonomous and semi-autonomous AI agents. Deep knowledge of Javscript, AJAX, JSON, HTML, XML, CSS, REST, High charts and associated frameworks Passion for evaluating root causes with LLMs and problem solving, domain expertise preferred Strong skills in Java and related frameworks Strong skills in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud-native deployments using AI-assisted tools Strong in query language - SQL, Prometheus Query Language Preferred: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Excellent troubleshooting, debugging, and performance optimization skills in distributed and enterprise environments. Strong collaboration and stakeholder communication skills, with the ability to influence product direction and champion AI-first design principles. Preferred: Hands-on expertise with AI orchestration frameworks and building workflows for agentic or multi-agent systems. Development experiences on the ServiceNow Platform is a big plus. Proficiency in Python, Java, or similar object-oriented languages. Experience with modern front-end frameworks such as Angular, React, or Vue. Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines Understanding software quality principles including reliability, observability, and production readiness. Ability to troubleshoot complex systems and optimize performance across the stack. Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems Why Join Us Build and deliver high-impact software that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality, and innovation. Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. Be part of a culture that encourages innovation, continuous learning, and shared success. GCS-23 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Principal Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures. Lead the delivery team throughout the engagement, often in collaboration with a services partner. Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials. Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered. Understand the goals and align the deliverables accordingly. Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success. Be the single contact to encourage collaboration and customer agreement on proposed solutions. Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results. Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years progressive experience as part of a professional services organization; or equivalent education/experience Ability to travel up to 50% Creativity with comfort running projects independently Experience driving complex issues through analysis and resolution Experience working collaboratively ServiceNow certifications in aligned workflow FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical (Higher Education, mix of customers and prospects in Florida and Georgia). What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Current location in Florida with flexibility to travel as needed Strong hunter mentality and demonstrated success building business and opening new logos Demonstrated success selling software to Enterprise segment, Higher Education or SLED preferred Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Learning Enablement Partner for our AI, Product, Engineering and Experience (APEX) teams collaborate with internal stakeholders to develop and implement learning strategies that enhance learning experiences. Primary Responsibilities: * Serve as the trusted business partner: Act as a liaison for developing comprehensive learning strategies that align with key stakeholder objectives * Stakeholder management: Collaborate with matrix stakeholders to ensure alignment with organizational objectives, service level agreements (SLA), and key success metrics * Gathering critical information: Develop tailored strategies to address identified performance gaps, including specific objectives, development plans, and accountability measures * Scope, design (when applicable), and activate: Implement organizational learning strategies to enable effective business execution * Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical enablement initiatives * Data analysis and reporting: Collect, analyze, and interpret data to identify trends and support decision-making * Adoption: Evaluate, mitigate and report out on learning strategy performance and impact * Process improvement: Identify opportunities to optimize workflows and processes to improve efficiency and productivity Qualifications To excel in this role, we require someone with: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry * Minimum 7 years of experience in partner enablement or a related field, preferably within a dynamic or technology-driven environment * Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement * Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts * Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives * Conflict resolution: Ability to mediate between business requirements and multiple stakeholders * Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives * Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately * Technical aptitude: Familiarity with analytics tools to provide actionable insights that inform learning strategies Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ************************* a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to ************** and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Job Title: Office Administrator Location: Orlando, FL Position Summary The Office Administrator is the backbone of the office and the first point of contact for employees, visitors, and partners. This role owns the day-to-day workplace experience, balancing front desk presence, facilities coordination, administrative support, and basic physical security to ensure the office runs smoothly, safely, and professionally. This is a hands-on, proactive role for someone who takes initiative, notices issues before they become problems, and takes pride in creating an organized, welcoming, and highly functional workplace for our teams. The ideal candidate is comfortable switching between guest greetings, vendor coordination, light physical task completion, and soliciting and supporting leadership needs each day. Front Desk, Visitor Experience & Office Presence * Own the first impression and daily rhythm of the office experience for everyone * Serve as the primary point of contact for visitors, employees, vendors, and delivery partners, setting the tone for a professional, welcoming workplace * Manage reception coverage, visitor sign-ins, badges, and building access in coordination with physical security * Act as the "eyes and ears" of the office, spotting issues, answering questions, and ensuring smooth daily operations Workplace Operations & Facilities Management * Maintain full oversight of the physical office environment, identifying and coordinating response to needs as appropriate * Proactively monitor office conditions and perform basic hands-on fixes (e.g., plugging in equipment, rearranging furniture, resetting rooms) * Maintain a polished, organized reception area, kitchens, conference rooms, storage areas, and shared spaces so they are clean, stocked, safe, and meeting-ready at all times * Identify when issues exceed scope and coordinate vendors or submit facilities, IT, or maintenance tickets in collaboration with Centers of Excellence (i.e. Facilities Team, Security Team, etc.) with frequent communication and follow-through Supplies, Inventory & Vendor Coordination * Ensure the office is fully stocked, organized, and operational at all times * Manage procurement, inventory tracking, and restocking of office supplies, equipment, food, and amenities * Coordinate ongoing vendor relationships for cleaning, maintenance, building operations, and other workplace services * Receive, log, distribute, ship, and track mail, packages, and deliveries efficiently * Track invoices, expenses, and local office budgets in partnership with Finance Administrative, Executive & Team Support * Assist with scheduling, calendars, meeting setup, and conference room bookings for executives and teams * Support onboarding and offboarding by preparing workspaces, welcome kits, badges, access coordination and welcoming new hires as scheduled * Help with event logistics, internal meetings, mail-outs, and essential company errands * Act as a local liaison to IT, facilities, and shared services, proactively identifying risks and needs and escalating as needed Safety, Security, Compliance & Continuous Improvement * Keep the workplace safe, compliant, and continuously improving * Monitor physical security, safety procedures, and emergency readiness; coordinate with physical security team as needed * Ensure compliance with internal policies, workplace standards, and building regulations * Promote professionalism, engagement, and alignment with company values through the physical office experience * Continuously look for ways to improve workflows, efficiency, and the overall employee experience Required Qualifications * 2+ years of experience in office administration, workplace operations, facilities coordination, or a related role * Strong sense of ownership and initiative; able to see problems and take action independently * Comfortable with hands-on, physical tasks including light lifting, moving furniture, and basic troubleshooting * Excellent verbal and written communication skills with a professional, approachable demeanor * Strong organizational skills and ability to manage multiple priorities with accuracy and discretion * Proficiency with Microsoft Office and common workplace tools (calendars, ticketing systems, inventory tracking) Preferred Qualifications * Experience in a technology product, startup, or fast-growing company environment * Familiarity with facilities ticketing systems, vendor management, or budget tracking * CPR and/or first-aid certification (or willingness to obtain) * Experience supporting executives or senior leadership * Interest in workplace experience, employee engagement, or office operations as a career path * Ability to lift and move items (up to approximately 30-40 lbs) * Regular on-site presence required during business hours * Ability to stand, walk, and move throughout the office for extended periods Why This Role Matters This role is essential to the daily success of the business. You'll be the person who ensures the office is functional, welcoming, safe, and aligned with company values-often solving problems before others even notice them. If you're someone who doesn't ask, "Is this my job?" and instead just gets things done, this role was designed for you. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Create a Job Alert Interested in building your career at Kaseya Careers? Get future opportunities sent straight to your email. Create alert

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.** **This role will require at min 2 days a week in the office.** The **Demand Planning team** within ServiceNow's **FinOps organization** is an innovative, customer-focused group responsible for capacity demand planning, forecasting, cost measurement, reporting, and analysis for ServiceNow's top-tier infrastructure. We aim to provide industry-leading work experiences for our customers. As an ML/AI engineer on the capacity planning team, you will collaborate with a data-centric group of data scientists, engineers, and capacity planners. Our mission is to scale ServiceNow's global rack, server, and data center capacity as and when required. The team plays a critical role in managing and forecasting customer demand while overseeing capacity planning and analytics for ServiceNow's global infrastructure. This includes adjusting forecasting models to incorporate hybrid cloud strategies and fine-tuning them to adapt to new, multi-dimensional metrics-ensuring that ServiceNow's global rack, server, and data center capacity is efficiently scaled as business needs evolve. Additionally, you will be instrumental in building and refining capacity forecasting models that utilize AI and Machine Learning (ML) techniques, as well as designing analytics tools to predict resource demand across diverse infrastructure environments. This includes proactively identifying capacity-related issues, leading experiments to determine scaling and utilization parameters for different service tiers, and incorporating multi-dimensional metrics into the models. The role requires close collaboration with hardware, capacity, infrastructure, platform engineering, and cloud analytics teams to develop comprehensive capacity roadmaps and deliver actionable insights for a variety of cloud capacity engineering initiatives, with a strong emphasis on supporting both traditional and hybrid cloud strategies. **What you get to do in this role:** + Design, implement, and deploy AI/ML-driven capacity forecasting models for long-range demand and supply planning. + Convert demand forecasts into actionable server and rack requirements. + Enhance forecasting accuracy by incorporating multi-dimensional metrics and hybrid cloud strategies. + Run forecast scenarios to optimize scaling and utilization across service tiers. + Collaborate with hardware, infrastructure, and cloud analytics teams to develop capacity roadmaps. + Track and report forecast variability, presenting insights to leadership. + Apply advanced techniques (ARIMA, RNN, LSTM, NOW AI) to improve predictive models. + Build analytics tools to identify bottlenecks and proactively address capacity issues. **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in Computer Science, Data Analytics or related field; or equivalent experience. + **Technical Expertise:** + Programming: Python, Java; strong OOP and algorithmic skills. + AI/ML: Time series modeling, regression, Bayesian forecasting, econometrics. + Tools: TensorFlow, PyTorch, Spark, Hive-Hadoop, Big Data frameworks. + Data Visualization: Python, Tableau, Excel, Lightdash, BI tools + Experience in developing new products that utilize challenging high-performance algorithms. + Expertise in coding efficient, object-oriented, modularized, and high-quality software. + Expertise in core AI/ML techniques and algorithms. + Understanding of unit testing, profiling, and code tuning. + **Additional Skills:** ServiceNow platform architecture (CMDB, instance topology), unit testing, profiling, and code optimization. + Strong communication and cross-functional collaboration skills. GCS-23 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. **Responsibilities:** + Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. + Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams + Manage each phase of the project and be able to navigate the cross-functional team, both internal and external + Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. + Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. **To be successful in this role you have:** + Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. + 8+ years in Customer Engagement roles. + Prior experience with implementing or supporting ServiceNow products in an Enterprise + Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting + Experience in the banking industry, or implementing projects supporting banking and financial sectors + Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond + Experience with end to end project implementation at an enterprise level. + Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes + Experience with analytics and understanding of metrics and KPIs (as defined) + Thought leadership and strategic thinking + Executive presence + Ability to gather and analyze data to understand the pros and cons of different decisions and options + Ability to communicate abstract ideas clearly and independently manage complex project objectives + Excellent negotiation and persuasion skills. + Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. + Facilitation skills in leading and planning meetings, reviews, and retrospectives. + Strong customer orientation and an innate ability to anticipate and act + Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement + Ability to learn quickly and pick up tools, systems, and processes in a short amount of time + Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically + Travel up to 50% FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What You'll Do in This Role As a Sr. Business Process Consultant (SPM/Enterprise Architecture), you will be the functional and process expert on customer engagements-helping customers translate business requirements into configuration requirements using ServiceNow's Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) solutions. Your goal: enable customers to accelerate outcomes, align IT with business strategy, and drive measurable value. In this role, you will: * Serve as the process expert for Enterprise Architecture workflows, leveraging ServiceNow EA products with a focus on configuration over customization. * Drive EA and CSDM process definition, re-engineering, improvement, and gap analysis during workshops with key stakeholders. * Lead customer design workshops centered on ServiceNow EA functionality. * Guide customer process owners and SMEs in gathering requirements, using ServiceNow standard methods and collateral. * Support documentation such as business requirement workbooks for functional solution design. * Translate business needs into user stories, acceptance criteria, and testing strategies, while supporting customer review and approval. * Advocate for the customer's needs throughout the engagement. * Partner with technical resources to support solution testing, unit testing, and user acceptance testing. * Act as a lead member of project teams, ensuring delivery of successful and substantive customer outcomes. * Prepare polished, process-focused customer-facing deliverables. * Manage multiple complex initiatives simultaneously. * Promote continuous improvement in delivery and engagement practices. * Support pre-sales activities as needed. * Mentor and train peers within ServiceNow delivery and the partner ecosystem. * Travel up to 50% annually, based on customer and internal needs Qualifications To be successful in this role, you will bring: * Experience leveraging or critically assessing how AI can be integrated into workflows, problem-solving, or decision-making (e.g., AI-powered tools, workflow automation, data-driven insights). * 5+ years of consulting experience with complex, global organizations. * 7+ years of Enterprise Architecture experience as an implementer or in a program support role. * Hands-on experience implementing enterprise architecture tools or platforms. * Familiarity with Enterprise Architecture frameworks (e.g., TOGAF, IT4IT) and modeling methods (e.g., ArchiMate, BPMN). * Understanding of how EA enables alignment of IT to business strategy. * Proven ability to lead customer-facing projects and manage complex technical solutions. * Strong knowledge of CSDM, ITOM, and ITAM (preferred). * Familiarity with ServiceNow's SPM products (preferred). * Experience with cloud computing, digital transformation, and modern IT architectures (preferred). * Knowledge of the software development lifecycle (SDLC) and IT operations (a plus). * Demonstrated ability to influence and consult with stakeholders, providing thought leadership and balanced options with pros/cons. * Experience leading workshops, converting business requirements into configuration requirements, and writing Agile user stories. * Excellent communication and facilitation skills, with proficiency in Visio, Word, and PowerPoint. * Strong interpersonal skills, cultural awareness, and a customer-centric mindset. * Proven team player and collaborator. Preferred Certifications * ServiceNow Administrator * TOGAF (or equivalent Enterprise Architecture certification) * ITIL v4 (a plus) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will be part of the Customer Excellence Group (CEG). Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. We help our customers realize value faster and reduce risks. Successful candidates will join a team of experts focused on our Financial Services customers, with a particular focus on Banking customers. What you get to do in this role: The Platform Architect is a strategic technical leader responsible for helping our customers architect, mature, and governing scalable, secure, high-performing solutions on the ServiceNow platform. You will have the opportunity to shape the transformation for leading global financial institutions and work with the latest in AI advancements. Platform Architects ensure customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role. Platform Architects work closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, adopt best practices, and drive AI and digital transformation initiatives. They: * Develop relationships with customer executives, platform owners, architects, and development teams help them understand the role of ServiceNow in their transformation vision. * Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows. * Translate goals and desired into an architectural roadmap. * Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with their core applications. * Ensure instance health by working to reduce technical debt and align to ServiceNow leading practices. * Be an active contributor of leading practices and expertise related to the ServiceNow platform. * Maintain the skills and certifications that are relevant to your customers and your role. * Mentor others in their professional development. * Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations. * Help customers adhere to ServiceNow architecture guardrails and coding standards. * Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation. * Support the development of reusable solutions, accelerators, and technical assets. * Present platform strategy and design decisions to stakeholders and leadership. Qualifications To be successful in this role you have: * 10+ years progressive experience as part of a professional services organization and/or ServiceNow platform team, or equivalent experience * Experience in operational and/or implementation leadership roles on a large-scale ServiceNow deployment * Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps * 3+ years in an Enterprise or Solution Architect role, or relevant experience * Knowledge of data modeling, CMDB design, data strategies, platform security, and integration. * Cloud application technology experience * Familiarity with Enterprise Platforms in addition to ServiceNow * A strong customer focus * The ability to thrive in complexity * A strategic and collaborative mindset * Excellent presentation and communication skills * Strong executive communication skills * Ability to travel up to 50% of the time. Preferred Qualifications: * Financial Services / Banking experience * Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist) * Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF) * Certified Master Architect (CMA) or Certified Technical Architect (CTA) in good standing, or the willingness to obtain one of those certifications. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.