ServiceNow jobs in Orlando, FL

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. Responsibilities: * Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. * Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams * Manage each phase of the project and be able to navigate the cross-functional team, both internal and external * Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. * Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. Qualifications To be successful in this role you have: * Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. * 8+ years in Customer Engagement roles. * Prior experience with implementing or supporting ServiceNow products in an Enterprise * Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting * Experience in the banking industry, or implementing projects supporting banking and financial sectors * Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond * Experience with end to end project implementation at an enterprise level. * Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes * Experience with analytics and understanding of metrics and KPIs (as defined) * Thought leadership and strategic thinking * Executive presence * Ability to gather and analyze data to understand the pros and cons of different decisions and options * Ability to communicate abstract ideas clearly and independently manage complex project objectives * Excellent negotiation and persuasion skills. * Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. * Facilitation skills in leading and planning meetings, reviews, and retrospectives. * Strong customer orientation and an innate ability to anticipate and act * Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement * Ability to learn quickly and pick up tools, systems, and processes in a short amount of time * Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically * Travel up to 50% FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical (Higher Education, mix of customers and prospects in Florida and Georgia). What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Current location in Florida with flexibility to travel as needed Strong hunter mentality and demonstrated success building business and opening new logos Demonstrated success selling software to Enterprise segment, Higher Education or SLED preferred Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Internship At ServiceNow we're looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the world across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us. What you will do The Platform & AI Customer Excellence (AI Center of Excellence) team will be responsible for developing, maintaining, and delivering a portfolio of advisory and AI engagements in partnership with our internal teams. As an AI Architect Intern, you will drive customer outcomes for AI technology in support of accounts through supervised hands-on delivery of ServiceNow's AI capabilities and technical advisory activities. * As part of a project team, you will work to provide technical advice and guidance to customers on how to best utilize ServiceNow's GenAI technologies to achieve their business objectives * Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow's GenAI solutions * Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization * Stay up to date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve Product Excellence's approach to customer success * Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow's GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners Qualifications Who you are: * Pursuing a Masters degree in Business, Information Systems, Computer Science, or a similar field and on track to graduate between May to June 2027 * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Excellent listening, verbal, and written skills. * A passion to continually learn new areas of the Now Platform through instruction and self-training. * Proficient in Microsoft Office products and collaboration tools e.g., PowerPoint, SharePoint, Teams. * Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues. * An ambitious, creative, goal-oriented, and customer-focused mindset. * Ability to think big and deliver projects from conception through completion. * Keen attention to detail and the ability to multitask in a self-managed environment. * Highly organized and efficient. * Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment. * A basic understanding of Cloud computing and SaaS offerings is a plus. * Previous internship experience is a plus. * This role is not eligible for employment-based sponsorship * This role is not eligible for relocation About ServiceNow ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over ~6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies. Learn more on Life at Now Blog Blog and hear from our employees about their experiences working at ServiceNow. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. This role will require at min 2 days a week in the office. The Demand Planning team within ServiceNow's FinOps organization is an innovative, customer-focused group responsible for capacity demand planning, forecasting, cost measurement, reporting, and analysis for ServiceNow's top-tier infrastructure. We aim to provide industry-leading work experiences for our customers. As an ML/AI engineer on the capacity planning team, you will collaborate with a data-centric group of data scientists, engineers, and capacity planners. Our mission is to scale ServiceNow's global rack, server, and data center capacity as and when required. The team plays a critical role in managing and forecasting customer demand while overseeing capacity planning and analytics for ServiceNow's global infrastructure. This includes adjusting forecasting models to incorporate hybrid cloud strategies and fine-tuning them to adapt to new, multi-dimensional metrics-ensuring that ServiceNow's global rack, server, and data center capacity is efficiently scaled as business needs evolve. Additionally, you will be instrumental in building and refining capacity forecasting models that utilize AI and Machine Learning (ML) techniques, as well as designing analytics tools to predict resource demand across diverse infrastructure environments. This includes proactively identifying capacity-related issues, leading experiments to determine scaling and utilization parameters for different service tiers, and incorporating multi-dimensional metrics into the models. The role requires close collaboration with hardware, capacity, infrastructure, platform engineering, and cloud analytics teams to develop comprehensive capacity roadmaps and deliver actionable insights for a variety of cloud capacity engineering initiatives, with a strong emphasis on supporting both traditional and hybrid cloud strategies. What you get to do in this role: Design, implement, and deploy AI/ML-driven capacity forecasting models for long-range demand and supply planning. Convert demand forecasts into actionable server and rack requirements. Enhance forecasting accuracy by incorporating multi-dimensional metrics and hybrid cloud strategies. Run forecast scenarios to optimize scaling and utilization across service tiers. Collaborate with hardware, infrastructure, and cloud analytics teams to develop capacity roadmaps. Track and report forecast variability, presenting insights to leadership. Apply advanced techniques (ARIMA, RNN, LSTM, NOW AI) to improve predictive models. Build analytics tools to identify bottlenecks and proactively address capacity issues. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in Computer Science, Data Analytics or related field; or equivalent experience. Technical Expertise: Programming: Python, Java; strong OOP and algorithmic skills. AI/ML: Time series modeling, regression, Bayesian forecasting, econometrics. Tools: TensorFlow, PyTorch, Spark, Hive-Hadoop, Big Data frameworks. Data Visualization: Python, Tableau, Excel, Lightdash, BI tools Experience in developing new products that utilize challenging high-performance algorithms. Expertise in coding efficient, object-oriented, modularized, and high-quality software. Expertise in core AI/ML techniques and algorithms. Understanding of unit testing, profiling, and code tuning. Additional Skills: ServiceNow platform architecture (CMDB, instance topology), unit testing, profiling, and code optimization. Strong communication and cross-functional collaboration skills. GCS-23 For positions in this location, we offer a base pay of $197,800 - $346,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Director of AI Data Center Control Plane leads the engineering implementation of AI first solutions across Big Data, Observability, and other data center control plane interfaces. These solutions leverage AI and data science principles to optimize system performance, ensure reliability, and enable data-driven decision-making within the organization. This strategic role involves overseeing the design, implementation, and management of robust data platforms, integrating AI/ML capabilities, and ensuring the ethical and compliant use of data. The Director acts as a visionary leader, translating complex data insights into actionable strategies that support key business objectives and foster a culture of continuous improvement and innovation. **What you get to do in this role:** The Director's responsibilities include partnering with Product Owners to execute the product vision and strategy for observability, big data, and agentic data center platform solutions. The role also focuses on driving innovation, establishing KPIs, fostering a data-driven culture, and engaging with stakeholders. Additional responsibilities include leading cross-functional teams, advocating for new technologies, providing technical guidance, overseeing AI/ML solution development, and working with partners to improve data infrastructure. + **Define and Execute Strategy:** + Develop and implement a comprehensive data and AI observability strategy aligned with organizational goals and industry best practices. + Drive the vision for robust data platforms that support advanced AI/ML models and facilitate data-driven decision-making across the organization. + **Lead Product and Feature Development:** + Drive the engineering lifecycle for AI-powered observability features and solutions (e.g., model drift detection, bias monitoring, lineage tracking). + Collaborate with engineering and UX teams to build scalable, user-centric monitoring and observability solutions for Platform, Product, and Agentic AI services. + **Establish Observability Best Practices:** + Implement and enforce best practices for AI/ML observability including metrics, logging, tracing, and model performance tracking. + Ensure the adoption of cutting-edge technologies and methodologies to enhance observability capabilities and improve system reliability. + **Manage Data Governance and Quality:** + Oversee the implementation of strong data governance policies and standards to ensure data quality, integrity, and compliance with regulations (e.g., GDPR, HIPAA, CCPA). + Implement mechanisms for model monitoring, auditing, and compliance reporting to ensure the responsible and ethical use of AI models. + **Team Leadership and Development:** + Lead, mentor, and inspire a high-performing team of engineers and data scientists. + Foster a culture of innovation, continuous learning, and cross-functional collaboration within the team. + **Stakeholder Collaboration:** + Engage with internal and external stakeholders to understand business needs and promote AI and data observability solutions. + **Stay Abreast of Industry Trends:** + Keep up-to-date with the latest trends and advancements in AI, machine learning, observability tools, and data governance. + Actively learn from experts and peers in the field through professional organizations, conferences, and online platforms. **To be successful in this role you have:** + 12+ years of progressive experience in engineering with 5+ years industry experience in DevOps architecture, technology consulting experience, Leading DevOps Architectural Designs, software delivery leadership in an Agile & DevOps practice, handling Application Build, Configuration Management, Deployment & Release Engineering and experience developing and leading enterprise initiatives + 5+ years of experience in data science, machine learning, and artificial intelligence + Strong technical expertise in observability tools, AIOps platforms, data modeling, and cloud-based solutions + Architected solution and deep expertise on Cloud (Azure, AWS, GCP), setting up CI/CD for PaaS (Cloud Foundry, OpenShift) is a big plus + Strong executive presence and ability to influence at senior levels. + Demonstrated success in scaling engineering organizations globally. + Expertise in engineering best practices, software architecture, quality engineering strategies, and automation frameworks. + Experience driving AI/ML adoption in software development and testing functions. + Ability to balance strategic thinking with execution focus. + Experience with automation/configuration and setting up complete end-to-end fully integrated delivery systems + Excellent stakeholder management, communication, and change leadership skills. + Working understanding of code and script (PHP, Python, Groovy, Perl and/or Ruby) particularly used within build pipeline automation. + Proven track record of delivering high-quality enterprise software products at scale. + Able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This is a Flexible position based in our Orlando, Florida office. Our Flexible work persona requires a minimum of 2 days per week in the office. In addition, this position requires shifts that cover weekend days. Please Note: This position will include supporting our US Public Sector customers. “This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The ServiceNow PSE (Production Service Engineering) team is a group of highly technical engineers who are tasked with maintaining and supporting the reliability, scalability and performance of the automations and platform to manage the ServiceNow cloud infrastructure. Our engineers are empowered to drive technical resolutions across the technology stack of the cloud infrastructure and instance automations. They are also tasked with driving forward the operability and reliability of the automations to drive down the number of incidents and to reduce MTTR. To accomplish this our engineers, combine solid analysis and troubleshooting skills, software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers. What you get to do in this role: Investigate, Support and Provide sustainable resolution to issues within our cloud infrastructure and application stack. Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues. Drive initiatives with partner teams to improve the reliability and performance of the cloud infrastructure through improved system design. Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions. Mentor and Coach other team members. Important Note on the Role: Availability for weekend shifts: Must be able to work weekends, with corresponding days off during the week. Willing to work 4 x 10 or 5 x 8 including weekends. Required to be on-call as needed. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years of experience with a Bachelor's degree or 6+ years of experience with a Master's degree in enterprise technical systems support, operations and development. Expert knowledge of Linux systems. Coding in one or more of these languages - JavaScript, Python, Java and Bash. Understanding of Networking services and protocols - Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc. Working knowledge in one or more of the databases - Postgres, MySQL, Maria DB, Oracle. Web application / API development and operations experience. Experience in using Splunk for analysis and reporting. Strong troubleshooting, analysis and problem-solving skills. Agile methodologies and software development lifecycle experience. Familiarity with Cloud Technologies - AWS, Azure, GCP or OpenStack. Metric-driven mindset. Engage with customers and partners to drive resolutions and efficiency. Good knowledge of Observability and Monitoring Nice to Have: Experience working with Container and Container Orchestration Platforms (Docker, Kubernetes). Experience developing on the ServiceNow Platform Knowledge in nginx, Kafka, Grafana, Prometheus. Knowledge in Ansible, Puppet, Terraform. Soft Skills: Self-motivated and having a customer support mindset. Team-first attitude and uncompromising attention to detail. Strong leadership and mentoring capabilities, with experience guiding cross-functional teams. Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical stakeholders. Passion for innovation and improving AI-driven user experiences Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Demonstrated ability to troubleshoot difficult technical issues Strong Experience with relational databases (e.g. MySQL, Oracle) Java experience Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Advanced Unix/Linux experience Working knowledge of the components in a web applications stack. Experience diagnosing performance degradation (e.g. explain plans, database tuning) Experience working well in a team environment while also being able to work productively while unsupervised Strong personal commitment to quality and customer service Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Ability to work with high-value customer administrators and developers Excellent time management skills Consistent ability to work evenings and weekends Understanding of basic networking and system administration Desired Skills The following additional skills are preferred but not required: Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML Advanced object oriented programming skills (Java strongly preferred). Deep understanding of JavaScript Demonstrated proficiency with the following Technical Skills Web Services (consuming or providing) (SOAP, REST) Data Extraction Technologies (e.g. JDBC, ODBC) Any bi-directional, automated integration between two systems TCP/IP, Networking knowledge Experience with Splunk Understanding of Simple Network Management Protocol (SNMP) Understanding of remote administration via SSH, SNMP, WMI, Powershell Experience in any of the technologies on this list: ************************************************************************** Strong Familiarity with Eclipse IDE A fundamental understanding of ITSM, ITIL, and/or CMDB JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Learning Enablement Partner for our AI, Product, Engineering and Experience (APEX) teams collaborate with internal stakeholders to develop and implement learning strategies that enhance learning experiences. Primary Responsibilities: Serve as the trusted business partner: Act as a liaison for developing comprehensive learning strategies that align with key stakeholder objectives. · Stakeholder management: Collaborate with matrix stakeholders to ensure alignment with organizational objectives, service level agreements (SLA), and key success metrics. · Gathering critical information: Develop tailored strategies to address identified performance gaps, including specific objectives, development plans, and accountability measures. · Scope, design (when applicable), and activate: Implement organizational learning strategies to enable effective business execution. · Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical enablement initiatives. · Data analysis and reporting: Collect, analyze, and interpret data to identify trends and support decision-making. · Adoption: Evaluate, mitigate and report out on learning strategy performance and impact. · Process improvement: Identify opportunities to optimize workflows and processes to improve efficiency and productivity. Qualifications To excel in this role, we require someone with: · A minimum of 7 years of experience in partner enablement or a related field, preferably within a dynamic or technology-driven environment. · Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement. · Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts. · Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives. · Conflict resolution: Ability to mediate between business requirements and multiple stakeholders. · Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives. · Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately. · Leadership and coaching skills: Ability to guide and motivate individuals to achieve their performance goals. · Technical aptitude: Familiarity with analytics tools to provide actionable insights that inform learning strategies. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Team The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products. What you get to do in this role: * Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. * Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery * Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. * Contribute to the design and implementation of new products and features while enhancing existing product capabilities. * Integrate automated testing into development workflows to ensure consistent quality across releases. * Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability. * Develop comprehensive test strategies covering functional, regression, integration and performance aspects * Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality * Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Qualifications To be successful in this role you have: * Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 10+ years of experience in software engineering, with a track record of delivering high-quality products. * Proficiency in Python, Java, or similar object-oriented languages. * Experience with modern front-end frameworks such as Angular, React, or Vue. * Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization * Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines * Understanding software quality principles including reliability, observability, and production readiness. * Strong knowledge and/or experience with data modeling, tuning, and design across multiple database types such as TimeSeries, log databases, and Postgres. * A proven track record of delivering innovative platform capabilities or products. * Ability to thrive in dynamic, fast-paced environments where priorities evolve quickly. * Strong design and implementation experience, with deep knowledge of distributed systems, service architectures, and hyperscaler environments. * Experience with Unix shell and Kubernetes is a must. * Ability to troubleshoot complex systems and optimize performance across the stack. * Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. * Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems Why Join Us * Build and deliver high-impact software that powers digital experiences for millions of users. * Collaborate in a culture that values craftsmanship, quality, and innovation. * Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. * Be part of a culture that encourages innovation, continuous learning, and shared success. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. What you get to do in this role: ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during an account-level escalation. The Account Escalation Manager establishes a trusted short-term advisor relationship that works to ensure the overall customer satisfaction with our products and services. Note THIS IS NOT A SALES OR SALES SUPPORT ROLE. Responsibilities: * Development and Execution of Get Well Plan Understand all aspects of the situation and develop a clear scope and get well plan. * 100% ownership of the account escalation engagement and all activities that make up the get-well plan. * Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the account escalation. * Review & analyze Customer health trends to pro-actively identify and resolve issues before the customer escalates. * Co-ordination with all internal subject matter experts and stakeholders, acting as the primary decision point for all active customer activities pertaining to the account escalation. * Regularly report internally to leadership audiences, through C-level, on active account escalation status. * Customer champion, a resource specifically focused on returning the customer environment to a stable state and the customer to a state of satisfaction with ServiceNow, resulting in the continued growth of the account. Up to 10% travel annually. Qualifications To be successful in this role you have: * 7+ years of relevant experience in support, Account management, escalations and critical incident management. * Proven experience in similar roles in Enterprise Software companies, such as technical account management, program or project management, or other leadership positions within account teams. * Demonstrated ability to lead and drive required business and technical outcomes in complex environments with multiple stakeholders, to include problem management and or escalation management. * You possess a remarkably high level of EQ, allowing you to navigate complex situations with empathy and understanding. * You can see the bigger picture and understand how individual actions contribute to overall success. * Your magnetic personality naturally fosters trust and rapport with clients and colleagues. * Demonstrated ability to influence and consult, e.g. providing options with pros, cons and risks, while providing thought leadership to sponsors and or stakeholders in solving governance, project management, business process and or technical problems. * Experience in dealing with technical end-users and providing support. * You provide thoughtful options, considering pros, cons, and risks. Your thought leadership guides sponsors and stakeholders in solving governance, project management, business process, and technical challenges. * You thrive in culturally diverse environments and work effectively with people from various backgrounds. * As a proven team player and builder, you contribute to a positive work environment. * Excellent written and verbal communication skills, with strong presentation and facilitation skills including proficiency in Excel, Word and PowerPoint. * A degree or equivalent, preferably in Information Technology, and proven experience in consulting and project management Desired Skills * Familiarity with SaaS deployments and their supporting architecture is a plus. * PMP certification, ServiceNow Platform experience, ITIL Foundations, or higher Certification plus Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role We are looking for a Technical Consultant (TC) to join the NowNext CRM Execution Team. As a hands-on technical expert, you will design, configure, and deliver CRM and Industry Workflow solutions on the ServiceNow Now Platform, helping our lighthouse customers transform how they sell, fulfill, and service. Because NowNext CRM is a new category, we welcome consultants with experience in Salesforce, Pega, Microsoft Dynamics, or Oracle CX who are eager to apply their skills and ramp up on ServiceNow. You will partner with Technical Project Managers, Business Process Consultants, and Solution Architects to translate requirements into scalable, outcome-driven solutions. Key Responsibilities * Technical Design & Delivery * Translate business requirements into technical designs and working configurations. * Configure and implement workflows across lead-to-cash, CPQ/CLM, order management, customer service, field service, and AI agent use cases. * Perform hands-on development with Flow Designer, Business Rules, REST APIs, JavaScript, HTML/CSS, and integration technologies. * Build and support integrations to external systems (Salesforce, Pega, Dynamics, SAP, Oracle). * Customer Engagement & Advisory * Act as a trusted advisor on configuration vs. customization, ensuring platform best practices. * Lead or co-lead customer design workshops, knowledge transfers, and proof of concepts. * Provide guidance and mentorship to customer admins and partner developers. * Collaboration & Delivery Excellence * Work closely with cross-functional teams (Project Managers, Process Consultants, Architects) to ensure end-to-end solution quality. * Draft and review user stories, acceptance criteria, testing strategies, and technical documentation. * Oversee or support partner/offshore development resources as needed. * Contribute to delivery playbooks, accelerators, and continuous improvement practices. * Outcome Focus & Innovation * Support AI-first delivery, configuring Agentic AI use cases such as automated case resolution, guided selling, and contract intelligence. * Ensure technical solutions align with measurable customer outcomes (faster cycle times, higher automation, improved CSAT). * Support sales/pre-sales efforts with technical expertise when required. Qualifications To be successful in this role you have: Required * 5+ years of configuration/development experience with complex SaaS/CRM platforms. * Expertise in at least one major CRM/workflow platform: * Salesforce Sales/Service/CPQ (Apex, Flows, Lightning) * Pega CRM/Case Management (Case Designer, Decisioning, App Studio) * ServiceNow workflows (Flow Designer, Script Includes, IntegrationHub, UI Policies) * Microsoft Dynamics 365, Oracle CX, or SAP CX (valued as complementary). * Strong understanding of CRM business processes: lead-to-cash, service management, CPQ/CLM, field service. * Experience with integration technologies (REST/SOAP, JSON, SSO, LDAP, ETL, middleware). * Demonstrated ability to influence and consult with stakeholders, offering solution options with pros/cons. * Excellent communication and collaboration skills; ability to work with diverse global teams. * Certification Requirements * ServiceNow Certified System Administrator (CSA) - required within 60-90 days of hire if not already certified. * At least one Certified Implementation Specialist (CIS) certification in CSM, FSM, or SOM - required within the first 6-12 months of hire, depending on project alignment. * Continued professional growth through additional ServiceNow certifications (e.g., App Dev, CPQ/CLM once available) encouraged and supported. * Preferred * ServiceNow certifications: CSA (required or within 60 days), CIS-CSM, CIS-FSM, CIS-Sales, App Developer. * Salesforce certifications (Admin, Service/Sales Cloud, CPQ Specialist) or Pega certifications (CSA, CSSA). * Familiarity with NowCreate methodology and Agile delivery practices (Scrum/SAFe). * Experience with AI/GenAI solutions (chatbots, NLP, AI agent orchestration). * Industry expertise in telecom, financial services, insurance, or public sector (lighthouse verticals). * Level Differentiation Senior Technical Consultant * Configures and delivers technical solutions within assigned scope (flows, integrations, CPQ/CLM modules, AI agents). * Partners with Business Process Consultants to ensure technical alignment with business requirements. * Focuses on unit testing, defect resolution, and delivering high-quality, well-documented configurations. * Typically 3-7 years of hands-on SaaS/CRM technical delivery (ServiceNow, Salesforce, Pega, or similar). * Holds foundational certifications (ServiceNow CSA, Salesforce Admin/Platform Dev, Pega CSA) and is building depth across integrations and advanced modules. * Principal Technical Consultant * Serves as the technical authority on engagements, guiding solution design, integrations, and platform best practices. * Advises customers on configuration vs. customization and ensures long-term scalability and adoption of NowNext CRM solutions. * Oversees multiple Senior Consultants and partner resources, driving solution quality across workstreams. * Typically 8-12+ years of enterprise SaaS/CRM technical delivery experience with deep expertise across multiple platforms (ServiceNow, Salesforce, Pega). * Holds advanced certifications (ServiceNow CIS-CSM/FSM/Sales, App Dev; Salesforce CPQ Specialist/Dev; Pega CSSA) and contributes to reusable assets and accelerators. * Success in this Role Looks Like * You deliver high-quality technical solutions on time, aligned to scope and best practices. * You drive measurable business outcomes, such as: * Reduced lead-to-cash cycle time. * Increased % of requests resolved by AI agents. * Improved service metrics (CSAT, FCR, MTTR, field first-time-fix). * You act as a trusted advisor to customers and partners, guiding them to adopt ServiceNow best practices. * You collaborate seamlessly with project teams and mentor customer/partner technical staff. * Why Join Us? As part of the NowNext CRM Execution Team, you'll be at the forefront of reshaping CRM with AI-powered workflows. You'll apply your Salesforce, Pega, or ServiceNow expertise to build innovative, outcome-driven solutions that redefine how enterprises manage customer engagement. This is a chance to make a direct impact on lighthouse customer success and help establish the future of the CRM category. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Manager, Expert Services is a key member of the Customer Outcomes leadership team - responsible for delivery execution and people management of the ServiceNow Customer Engagement team. This individual is accountable for adherence to the Global Services Delivery Framework, regional revenue attainment, KPI analysis and new hire on-boarding. The Customer Delivery Manager works closely with the Services Sales team in Pre and Post sales activities, and partners with all other Global delivery teams to maintain a high standard of service to ServiceNow customers. Job Responsibilities: Delivery Oversight: * Provide day-to‐day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects. * Be the focal point for delivery questions or concerns from internal stakeholders or customers. This could include - customer governance calls, internal project reviews and escalations. * Ensure adherence to the Global Services Delivery Framework and operational excellence through high degree of rigor and attention to detail on project execution - including planning and revenue forecasting. * Clearly communicate to management issues that may affect scope, budget or timeliness of delivery of a world class customer experience. * Strong collaboration with Services Sales, Customer Success, Expert Services, Resource Management and other Global Delivery teams to achieve outstanding customer delivery. * Strong collaboration and relationship building with account teams and Partners to achieve outstanding customer delivery. * High ability to resolve delivery challenges quickly and effectively in an effort to minimize impact on budget and timelines while maintaining high customer satisfaction levels. * Management of Revenue, Cost and Margin for regional delivery implementations. People Management: * Serve as a mentor to team members. * Provide direction and leadership for new hires, ensuring adherence to the enablement plan and new hire ramp times. * Determine training and development requirements for team and produce team and individual training plans. Adapt these as necessary to meet the changing needs of the organization. * Conduct performance reviews of team using KPI results and other factors. * Work with the Geography's Customer Outcomes Delivery Leader to continuously improve the skills and quality of the individuals in the organization. * Work closely with Resource Managers and Global Delivery technology practices to support the staffing of projects with the right resources, with the right skills, at the right time. * Provide a feedback loop into Global Delivery for resource, process and technical continuous improvement * Manage team members to achieve utilization targets on a quarterly basis. Role Specific KPIs: * Financial - Revenue, Cost and Margin * People - Billable and Productive utilization * Customer - Customer Satisfaction scores for region Other Functional Measurements: * People - Personal growth and development of staff * People - Productive and billable utilization * People - Strong Employee Voice Survey results * Customer - Delivery Backlog Management Qualifications * 5+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required): * PMO Leader, Program/Project Management * Product Management * Services or Solution Sales * Implementation * Process Engineering * 10+ years of consulting experience for complex, global organizations. * Experience in leading and mentoring a team of twenty or more employees. * Experience designing and developing service capabilities and developing and running service portfolios. * Proven ability to influence and consult successfully on the subject of IT Operations and/or Digital Transformations. * Experience working with service channel organizations and their partners. * Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions. * Highly motivated, driven and passionate about the intersection of technology and business challenges. * Dedication and commitment to customer success. * A determination to make things better each day. * Strong people development, including coaching and mentoring for management, business and technical roles. * Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner. * Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams. * Excellent oral, listening and written communication skills, including presentation, facilitation and public speaking skills. * Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments. * Initiative - Proactive, self-motivated, and self-directed. * Ability to drive deliverables and results, which involve people who do not directly report to you. * Strong organizational and time management skills. * Understanding and prior use of business tools and/or software, such as: * ServiceNow Platform, or similar platform-based solution * MS Office 365 (Word, PowerPoint, Excel, Visio, Project) * Professional Services Automation tools, such as NetSuite OpenAir * Business Intelligence tools, such as Tableau * Workforce management tools, such as Workday * Travel required up to 50%. Required Competencies: * Business Opportunity Identification, Analysis and Development * Consultative Perspective * Directs Work * Ensures Accountability * Interpersonal Savvy * Manages Change * Manages Complexity * Manages Conflict * Optimizes Work Processes * Plans and Aligns * Project Management / Leadership * Persuades * Staffing, Capacity Planning, Market Support and Operations * Strategic Mindset * Strategic Planning and Analysis * Synthesizing and Simplifying Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at ********************************* for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. Responsibilities: Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams Manage each phase of the project and be able to navigate the cross-functional team, both internal and external Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. Qualifications To be successful in this role you have: Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. 8+ years in Customer Engagement roles. Prior experience with implementing or supporting ServiceNow products in an Enterprise Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting Experience in the banking industry, or implementing projects supporting banking and financial sectors Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond Experience with end to end project implementation at an enterprise level. Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes Experience with analytics and understanding of metrics and KPIs (as defined) Thought leadership and strategic thinking Executive presence Ability to gather and analyze data to understand the pros and cons of different decisions and options Ability to communicate abstract ideas clearly and independently manage complex project objectives Excellent negotiation and persuasion skills. Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. Facilitation skills in leading and planning meetings, reviews, and retrospectives. Strong customer orientation and an innate ability to anticipate and act Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement Ability to learn quickly and pick up tools, systems, and processes in a short amount of time Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically Travel up to 50% FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.** As a Sr. Software Engineer you will be a member of our Global Cloud Services organization. In this challenging role, you will have the opportunity to build next generation customer facing cloud Observability tools. You will also work cross functionally with multiple teams on the design, architecture and implementation of our Observability platform with the focus on AI powered UX that enables self-service monitoring for our customers. **This role requires the candidate to spend 90% of time on UI development and 10% on backend development.** **What you get to do in this role:** ** ** + Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. + Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery + Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. + Contribute to the design and implementation of new products and features while enhancing existing product capabilities. + Integrate automated testing into development workflows to ensure consistent quality across releases. + Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. + Develop comprehensive test strategies covering functional, regression, integration and performance aspects + Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality + Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. **Develop High-Quality, Scalable, and Reusable Code Using AI-Assisted Tools ** + Write clean, maintainable, and modular code by applying best practices in software architecture and engineering and leverage AI-assisted design and development tools to accelerate implementation and enforce consistency across the codebase. **Own the End-to-End Software Development Lifecycle (SDLC)** + Collaborate closely with product owners to gather detailed requirements and translate them into technical solutions. + Drive the full SDLC-from rapid prototyping to design, implementation, testing, and deployment-using AI-powered code generation, testing, and CI/CD tools to ensure speed and quality. **Design and implement Observability products and features that are AI-native** + Embedding intelligent capabilities such as automation, personalization, and predictive insights into the core of the user experience. + Act as a mentor to peers and junior engineers by sharing AI/ML and software engineering knowledge through code reviews, design sessions, and technical discussions. **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + Proven experience designing and delivering AI-powered user experiences, including conversation design, LLM integration, prompt engineering, and retrieval-augmented generation (RAG). + 1+ years of integrating Copliot/windsurf (or equivalent) + 5+ years of experience in software engineering, with a track record of delivering high-quality products + reviews risks with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. + Strong knowledge of UX principles (human-centered design, trust, transparency, error recovery) and ability to apply them to autonomous and semi-autonomous AI agents. + Deep knowledge of **Javscript, AJAX, JSON, HTML, XML, CSS, REST, High charts and associated frameworks** + Passion for evaluating root causes with **LLMs** and problem solving, domain expertise preferred + Strong skills in **Java** and related frameworks + Strong skills in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud-native deployments using AI-assisted tools + Strong in query language **- SQL, Prometheus Query Language** + Preferred: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + Excellent troubleshooting, debugging, and performance optimization skills in distributed and enterprise environments. + Strong collaboration and stakeholder communication skills, with the ability to influence product direction and champion AI-first design principles. + Preferred: Hands-on expertise with AI orchestration frameworks and building workflows for agentic or multi-agent systems. + Development experiences on the ServiceNow Platform is a big plus. + Proficiency in Python, Java, or similar object-oriented languages. + Experience with modern front-end frameworks such as Angular, React, or Vue. + Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization + Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines + Understanding software quality principles including reliability, observability, and production readiness. + Ability to troubleshoot complex systems and optimize performance across the stack. + Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. + Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems **Why Join Us** + Build and deliver high-impact software that powers digital experiences for millions of users. + Collaborate in a culture that values craftsmanship, quality, and innovation. + Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. + Be part of a culture that encourages innovation, continuous learning, and shared success. GCS-23 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Principal Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures. * Lead the delivery team throughout the engagement, often in collaboration with a services partner. * Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials. * Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered. * Understand the goals and align the deliverables accordingly. * Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success. * Be the single contact to encourage collaboration and customer agreement on proposed solutions. * Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results. * Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. * Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner. Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 12+ years progressive experience as part of a professional services organization; or equivalent education/experience * Ability to travel up to 50% * Creativity with comfort running projects independently * Experience driving complex issues through analysis and resolution * Experience working collaboratively * ServiceNow certifications in aligned workflow FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Internship At ServiceNow we're looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the world across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us. What you will do The Platform & AI Customer Excellence (AI Center of Excellence) team will be responsible for developing, maintaining, and delivering a portfolio of advisory and AI engagements in partnership with our internal teams. As an AI Architect Intern, you will drive customer outcomes for AI technology in support of accounts through supervised hands-on delivery of ServiceNow's AI capabilities and technical advisory activities. As part of a project team, you will work to provide technical advice and guidance to customers on how to best utilize ServiceNow's GenAI technologies to achieve their business objectives Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow's GenAI solutions Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization Stay up to date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve Product Excellence's approach to customer success Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow's GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners Qualifications Who you are: Pursuing a Masters degree in Business, Information Systems, Computer Science, or a similar field and on track to graduate between May to June 2027 Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Excellent listening, verbal, and written skills. A passion to continually learn new areas of the Now Platform through instruction and self-training. Proficient in Microsoft Office products and collaboration tools e.g., PowerPoint, SharePoint, Teams. Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues. An ambitious, creative, goal-oriented, and customer-focused mindset. Ability to think big and deliver projects from conception through completion. Keen attention to detail and the ability to multitask in a self-managed environment. Highly organized and efficient. Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment. A basic understanding of Cloud computing and SaaS offerings is a plus. Previous internship experience is a plus. *This role is not eligible for employment-based sponsorship *This role is not eligible for relocation About ServiceNow ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over ~6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies. Learn more on Life at Now Blog Blog and hear from our employees about their experiences working at ServiceNow. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Analyst, Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. * You will have a portfolio of customers * You will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other Community content * Identify criteria for assisting your customers by using Success Plays in the Success Platform * Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 2+ years of related work experience; OR equivalent work experience * Apply proficient knowledge of standard principles, theories, concepts and techniques * Build productive working relationships * Analyze information and propose solution to meet needs of customers FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. **Responsibilities:** + Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. + Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams + Manage each phase of the project and be able to navigate the cross-functional team, both internal and external + Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. + Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. **To be successful in this role you have:** + Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. + 8+ years in Customer Engagement roles. + Prior experience with implementing or supporting ServiceNow products in an Enterprise + Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting + Experience in the banking industry, or implementing projects supporting banking and financial sectors + Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond + Experience with end to end project implementation at an enterprise level. + Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes + Experience with analytics and understanding of metrics and KPIs (as defined) + Thought leadership and strategic thinking + Executive presence + Ability to gather and analyze data to understand the pros and cons of different decisions and options + Ability to communicate abstract ideas clearly and independently manage complex project objectives + Excellent negotiation and persuasion skills. + Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. + Facilitation skills in leading and planning meetings, reviews, and retrospectives. + Strong customer orientation and an innate ability to anticipate and act + Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement + Ability to learn quickly and pick up tools, systems, and processes in a short amount of time + Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically + Travel up to 50% FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Team The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products. What you get to do in this role: Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. Contribute to the design and implementation of new products and features while enhancing existing product capabilities. Integrate automated testing into development workflows to ensure consistent quality across releases. Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability. Develop comprehensive test strategies covering functional, regression, integration and performance aspects Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Qualifications To be successful in this role you have: Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of experience in software engineering, with a track record of delivering high-quality products. Proficiency in Python, Java, or similar object-oriented languages. Experience with modern front-end frameworks such as Angular, React, or Vue. Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines Understanding software quality principles including reliability, observability, and production readiness. Strong knowledge and/or experience with data modeling, tuning, and design across multiple database types such as TimeSeries, log databases, and Postgres. A proven track record of delivering innovative platform capabilities or products. Ability to thrive in dynamic, fast-paced environments where priorities evolve quickly. Strong design and implementation experience, with deep knowledge of distributed systems, service architectures, and hyperscaler environments. Experience with Unix shell and Kubernetes is a must. Ability to troubleshoot complex systems and optimize performance across the stack. Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems Why Join Us Build and deliver high-impact software that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality, and innovation. Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. Be part of a culture that encourages innovation, continuous learning, and shared success. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.