ServiceNow jobs in San Diego, CA - 82 jobs

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: * Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales * Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) * Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap * Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 10+ years of sales experience within software OR solutions sales organization * Experience establishing trusted relationships with current and prospective clients and other teams * Experience producing new business, negotiate deals, and maintain healthy C-Level relationships * Experience achieving sales targets * The ability to understand the "bigger picture" and our plans around IT * Experience promoting a customer success focus in a "win as a team" environment * Willingness to travel up to 50% For positions in this location, we offer a base pay of $128,400 - $190,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role We are seeking a Senior Staff Technical Program Manager to support and guide a cutting-edge AI-enablement and tooling program serving the Experience team that includes UX designers, UX researchers, tech writers, and product experience strategy & operations. You will serve as a cross-functional integrator to bring our AI strategy to life across Experience, Eng, and Product as we execute today and transform for tomorrow. You will skillfully help us navigate a rapid shift to an AI-native future. You will partner with stakeholders across design, research, tech writing, product, ops, and engineering to ensure we deliver on the full potential of ServiceNow's AI-native vision. The ideal candidate brings strong presence and strategic acumen to guide large-scale technical programs in fast-moving, ambiguous environments. You've successfully launched AI enablement programs, built AI agents or features, and guided complex transformations from concept to impact. You excel at collaborating with senior stakeholders, coordinating program strategy and execution across cross-functional teams, and telling compelling stories grounded in operational excellence. You'll solve complex business and product problems while staying attuned to real-world feedback and emerging AI advancements, directly accelerating innovation and driving measurable impact on company goals. What you get to do in this role: * Oversee execution of a highly complex and cross-functional AI-enablement and tooling program, collaborating with senior stakeholders across various functions to integrate AI into design, research, writing, and operational workflows. * Operate on your own to integrate AI into design, research, writing, and operational workflows - defining end-to-end plans, engaging executives, mapping PDLC and ops workflows, defining business/product requirements, partnering with engineering to build solutions, and establishing success metrics. * Synthesize complex technical, organizational, and business challenges into clear strategies, scalable solutions, and actionable plans that drive customer value and PDLC efficiencies. * Identify connections and reconcile potential conflicts/overlaps between various programs, AI features/tools/solutions, and initiatives. * Implement scalable processes and governance that balance rapid innovation with responsible AI use. * Promote organizational change by supporting stakeholders in modeling AI-native behaviors and accelerating adoption across their teams. * Ensure transparency and cross-functional stakeholder alignment through clear communication of program status, risks, tradeoffs, and resourcing choices to technical, business, and executive audiences. Qualifications You might thrive in this role if you: * Are an empathetic communicator and collaborator who influences across technical, business, and executive audiences while building durable trust with partners. * Have 10+ years overseeing complex programs in fast-paced, high-scale technology companies, collaborating across UX design, UX research, content, product, ops, and engineering teams. * Build thriving high-trust environments, bring rigor and systems thinking to ambiguity, and operate with a bias for aligned execution over org boundaries. * Are structured, detail-oriented, and rigorous in ensuring quality, accountability, and durable delivery. * Have integrated AI into workflows, processes, or decision-making - whether using AI tools, building agents or custom solutions, automating end-to-end systems, or exploring AI's transformative potential. * Navigate complex conversations that solve critical business and technical problems in both strategic and tactical contexts. * Have a proven record of success coordinating highly cross-functional technical programs that deliver measurable impact. Preferred Qualifications: * Have familiarity with data analysis tools (SQL, Python, or similar) for querying data and building dashboards For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role: At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here **************************************************************** The HR Service Delivery design team is transforming how organizations support employees - moving from reactive systems to proactive, intelligent experiences that improve everyday efficiency and reduce operational burden. Designers on the team reframe complex problems to uncover strategic opportunities, establish design standards that scale across products, and collaborate with cross-functional partners to deliver polished, user-centered solutions. The team connects design decisions to business outcomes, natively integrates AI where it adds value, and demonstrates discerning design judgment to shape how millions of employees experience HR support at work. What you get to do in this role: You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world. You drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross-team work. You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry 7+ years of relevant design experience An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line Experience participating in the complete product development lifecycle of web and/or software applications Experience in user experience design or industry experience (corporate, software, web or agency) For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.). Work with product owners to understand detailed requirements and own your code from design to delivery-covering implementation, test automation, and continuous improvement of high-quality software. Design software that is intuitive, extensible, and customizable to meet customers' unique needs. Collaborate in the design and development of new products and features while continuously enhancing our existing Security Operations product suite, including Security Incident Response and Vulnerability Management. Partner closely with cross-functional teams to deliver fullstack solutions, balancing backend logic and performance with front-end usability and design. Interface directly with customers along with PM to understand use cases, troubleshoot issues, and ensure that delivered solutions align with customer needs and expectations. Contribute to establishing strong engineering foundations for a growing team; as a founding team member, you will help shape the technical direction and culture. Work on projects requiring GCC (Government Community Cloud) access and handle U.S. soil cases, collaborating with primarily U.S.-based customers and stakeholders Qualifications To be successful in this role, you have: 4-5 years of experience as a Full-stack Software Engineer with strong coding experience in Java (or a similar OO language) and JavaScript. Hands-on expertise with modern front-end frameworks such as Angular, React, or Vue. Solid understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations. Proven ability to build reusable components and scalable architectures for enterprise-level applications. Working knowledge of software development tools such as IDEs, debuggers, build tools, source control, profilers, and Unix/system administration tools. Analytical mindset with excellent design and problem-solving skills. Experience or strong interest in cybersecurity, particularly within Security Operations, Security Incident Response, or Vulnerability Management, is a significant plus. Demonstrated ability to leverage or critically assess AI integration into development workflows, automation, or problem-solving processes. Excellent communication and collaboration skills to engage effectively with internal teams and external customers. A passion for clean, maintainable code and delivering customer-centric engineering solutions. U.S. Citizenship required due to the nature of work involving GCC access and U.S.-based customer environments. FD21 For positions in this location, we offer a base pay of $111,200 - $172,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Role Overview: The ESM Solution Owner drives the strategic direction and integration of ServiceNow's Enterprise Service Management solution, which spans IT Service Management (ITSM), Core Business Services (CBS), and Customer Service Management (CSM). This role focuses on delivering a cohesive, integrated ESM solution for the commercial market (companies with 1,000-5,000 employees), ensuring seamless interoperability across products and owning the solution-level roadmap. Product Strategy & Decision-Making * Act as the primary decision maker for the commercial ESM solution offering * Own the strategic direction of the solution and collaborate with product development, pricing and packaging, and go-to-market teams * Partner with product managers across IT and CBS to coordinate solution-level decisions * Advocate for R&D and innovation initiatives that enhance the product for commercial customers Strategic Roadmap & Vision * Drive long-term strategic direction of the commercial ESM solution across multiple products * Own and maintain the integrated solution-level roadmap spanning IT, CBS, and related offerings * Challenge assumptions and guide teams toward future-focused, horizontal solution capabilities Cross-Product Integration * Map user journeys and workflows where different products intersect * Ensure seamless user experiences across product boundaries * Collaborate with dedicated business unit scrum teams working on commercial offerings * Determine which work requires elevation to the solution level (e.g., unified documentation) Go-To-Market (GTM) Enablement * Own GTM readiness activities bridging product, sales, marketing, and enablement teams * Provide direction on product narrative and messaging for the commercial market * Coordinate bill of materials (BOM) assets including demos, data sheets, and other sales materials * Eliminate redundancy and ensure consistency across GTM materials Cross-Functional Collaboration * Partner extensively with Sales, Partners, Marketing, Enablement, and Product teams to ensure commercial market success * Navigate and influence across a matrixed organization without direct engineering control Qualifications Required: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 15+ years of product management experience or similar experience with education * Experience with enterprise software and/or commercial market offerings * Proven track record managing cross-functional, multi-product initiatives * Strategic thinking with ability to challenge the status quo * Strong emotional intelligence and collaboration skills in matrixed organizations * Understanding of ITSM and core business workflows Preferred: * ServiceNow product knowledge and platform experience * Background in solution-level product management (vs. single product) * GTM and sales enablement experience * Experience working with commercial/mid-market customers For positions in this location, we offer a base pay of $199,100 to $348,400 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Associate Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory. * Assist Commercial Growth Sales teams in the qualification of customer needs through discovery * Participate across the sales lifecycle on acquiring new customers * Provide mentoring and training to peers, colleagues and partners * Demonstrate the product, both standard and tailored to prospects and existing customers * Generate product demo scripts and scenarios and maintain demonstration environment(s) * Scope and deliver Proof of Concept/Proof of Value engagements with prospects * Respond to Request for Information/Proposal documents * Stay current on product developments/releases to a level required for demo and POC/POV * Support Marketing events - user conferences, trade shows, webinars etc. * Stay current on competitive analyses and understand differentiators between the company and its competitors * Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security * In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment * Act as the ServiceNow subject matter expert at executive briefings and marketing events Qualifications This position is not eligible for employment based sponsorship and will require in-office presence. To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 1-2 years of experience in Solution Consulting, Sales Engineering, or similar presales roles * Demonstrated ability to learn new technology * Ability to actively listen to customer requirements and provide a solution to address the customer's business issue * Eagerness and willingness to learn * Demonstrated proactive approach to perform without being told what to do * Ability to prioritize task and be efficient to minimize wasted effort * Proven ability to live up to commitments while maintaining integrity and focus on details * Exceptional communication and presentation skills to include technical and business concepts, with a focus on customer storytelling For positions in this location, we offer a base pay of $68,850 - $99,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. This role will require 2-3 days in the office at our San Diego, CA OR Kirkland, WA Office Location. What you get to do in this role: * Build software tools to automate deployment and testing of compute infrastructure * Scale critical services such to support customer growth * Apply test-driven development principles and help us move closer to our goal of continuous delivery * Research and implement new open-source and commercial tools, technologies and methodologies * Collaborate with peer teams who have built world class networking and orchestration solutions Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 8+ years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent work experience. * Familiarity with OpenStack * A strong background in programming with Python * A strong background in Linux systems architecture and engineering * Experience managing infrastructure as code with terraform * Experience with applying a configuration management platform such as Puppet at scale * Understanding of core concepts around Kubernetes and Docker * Prior experience in software development or release management is highly desirable * Familiarity with virtualization and cloud infrastructure technologies GCS-23 For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Please Note: This role has an in office requirement. Please see below BEFORE APPLYING. Thank you. This role requires a minimum of 2 days per week in any of the ServiceNow United States Office Locations. Ideally San Diego, CA - Santa Clara, CA - Chicago, IL - Kirkland, WA The ServiceNow Security Organization (SSO): The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact. Role: As a Source Code Security Senior Manager, you'll be responsible for supervising a team that builds, operates, and integrates our source code security services into ServiceNow's core development processes. Your mission is to provide the best developer experience, providing critical vulnerability information for all our product's source code, infrastructure as code, and internal application source code. Additionally, you will lead our credential detection, code search, and DAST programs. You'll work closely with our Product Owner, peer organizations in Security and Product Development to set cross functional OKRs, coordinate, monitor, report on these deliverables, and grow a highly talented team. You'll work with peer DevSecOps teams as well as other Product Security functions Global Security Testing, Research, Product Security Incident Response, and Secure Software Development to understand opportunities for infrastructure workflow automation. What you get to do in this role: Manage/Develop a team (8-10 engineers) of Software Engineers in Security with a passion for building the best developer experience for our security services. Manage new managers as team continues to grow. Develop formal team processes, metrics, reporting, and drive adoption of services Set quarterly goals (OKRs) with the team. Coordinate, monitor, and report on key results for the team and the ServiceNow Security Organization. Coach for teams for growth and performance. Identify, communicate, and recommend best practices for Source Code Security across multiple domains (Platform, Store Apps, Shared Services, Internal Apps). Partner with and lead technical discussions with the other engineering teams. Collaborate with team on day-to-day activities, prioritize and drive to deadlines. Work closely with product management, design, support, development, and other security teams to deliver high-quality solutions. Be comfortable and use critical thinking to solve ambiguous problems. Qualifications To be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Typically 10 to 15+ years of experience leading a development team with emphasis on internal service development and integration at scale (8k+engineers), quality processes, delivery, operations, and support. 2+ years experience with source code security risk and mitigation strategies Strong verbal communication skills and demonstrated ability to partner with and influence teams across the company to deliver high impact outcomes Plans to ensure critical resources are lined up for organizational priorities and addresses risks and contingencies Strong written communication skills to deliver technical documentation and communicate technical concepts to both non-technical business users as well as technical stakeholders Provides useful real-time coaching and recommends development activities and stretch assignments to team Fosters an environment that encourages and enables the team to build skills and develop their careers Provides direction, delegates, and removes obstacles to get work done Gathers and analyzes feedback from stakeholders to improve the developer experience Streamline processes to improve efficiency and consistency in application delivery Code review proficiency in at least one of the following languages - Python, Groovy, or Shell Nice to have: Knowledge of OWASP Top 10 Knowledge of network and system security hardening Offensive Security OSWE and/or OSCP certification(s) #SecurityJobs For positions in this location, we offer a base pay of $178,000 - $311,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do. Join our team and inspire digital transformations by creating new and compelling experiences for Global 500 companies - enabling people around the world to get more done, faster than ever before! ServiceNow is a global company that builds global products. What makes us great is the collective minds of diverse individuals within the Experience Organization, contributing to building innovative software that make workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products. Who YOUR TEAM is: * We're the Experience Organization! * We work on some of ServiceNow's highest visibility offerings including the Platform UI, Agent Workspace, Service Portal, and the mobile app that are driving innovation across the company. Who You Are: * Learn from a team of experts in UX Design, Visual Design, Interaction Design, and Front-End Development. * Working closely with designers on ServiceNow's Design System and Platform design teams. * Creating new concepts with wireframes, producing high-fidelity mockups, writing detailed documentation, and critically assessing designs. * Crafting visuals that help illustrate and help reinforce storytelling from end-to-end. * Experiencing first-hand the creative processes as they exist in an Enterprise software environment. * Developing your current skills even further and adding even more skills to your toolbox Qualifications * Currently pursuing a Bachelors degree in Design related degrees * Graduating December 2026, or later * Able to work full time for 12-weeks during the summer * Portfolio of work is required at time of interview * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Proficient using Sketch, Photoshop, or other relevant design tools * Understands user interface design, heuristic methods, or other usability evaluation techniques, perception, cognition, task analysis, experimental design and statistics * Knowledge of web and mobile technologies, including social networking and messaging information architecture and other productivity applications * Open to learn and actively seeking feedback and advice from peers * The ability to work independently and as part of a team, and bring a willingness to learn through design thinking and execution * Bonus points for having basic knowledge of front-end development technologies, such as HTML, CSS, and/or JavaScript * Excellent written and verbal English communication skills, including the ability to articulate and explain your design decisions * Expected to demonstrate a high level of initiative, good sense of humor, and a "make it work" ethos For positions in this location, we offer a base pay of $38.25 - $49.04, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. This role will require at min 2 days a week in the office. The Demand Planning team within ServiceNow's FinOps organization is an innovative, customer-focused group responsible for capacity demand planning, forecasting, cost measurement, reporting, and analysis for ServiceNow's top-tier infrastructure. We aim to provide industry-leading work experiences for our customers. As an ML/AI engineer on the capacity planning team, you will collaborate with a data-centric group of data scientists, engineers, and capacity planners. Our mission is to scale ServiceNow's global rack, server, and data center capacity as and when required. The team plays a critical role in managing and forecasting customer demand while overseeing capacity planning and analytics for ServiceNow's global infrastructure. This includes adjusting forecasting models to incorporate hybrid cloud strategies and fine-tuning them to adapt to new, multi-dimensional metrics-ensuring that ServiceNow's global rack, server, and data center capacity is efficiently scaled as business needs evolve. Additionally, you will be instrumental in building and refining capacity forecasting models that utilize AI and Machine Learning (ML) techniques, as well as designing analytics tools to predict resource demand across diverse infrastructure environments. This includes proactively identifying capacity-related issues, leading experiments to determine scaling and utilization parameters for different service tiers, and incorporating multi-dimensional metrics into the models. The role requires close collaboration with hardware, capacity, infrastructure, platform engineering, and cloud analytics teams to develop comprehensive capacity roadmaps and deliver actionable insights for a variety of cloud capacity engineering initiatives, with a strong emphasis on supporting both traditional and hybrid cloud strategies. What you get to do in this role: * Design, implement, and deploy AI/ML-driven capacity forecasting models for long-range demand and supply planning. * Convert demand forecasts into actionable server and rack requirements. * Enhance forecasting accuracy by incorporating multi-dimensional metrics and hybrid cloud strategies. * Run forecast scenarios to optimize scaling and utilization across service tiers. * Collaborate with hardware, infrastructure, and cloud analytics teams to develop capacity roadmaps. * Track and report forecast variability, presenting insights to leadership. * Apply advanced techniques (ARIMA, RNN, LSTM, NOW AI) to improve predictive models. * Build analytics tools to identify bottlenecks and proactively address capacity issues. Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in Computer Science, Data Analytics or related field; or equivalent experience. * Technical Expertise: * Programming: Python, Java; strong OOP and algorithmic skills. * AI/ML: Time series modeling, regression, Bayesian forecasting, econometrics. * Tools: TensorFlow, PyTorch, Spark, Hive-Hadoop, Big Data frameworks. * Data Visualization: Python, Tableau, Excel, Lightdash, BI tools * Experience in developing new products that utilize challenging high-performance algorithms. * Expertise in coding efficient, object-oriented, modularized, and high-quality software. * Expertise in core AI/ML techniques and algorithms. * Understanding of unit testing, profiling, and code tuning. * Additional Skills: ServiceNow platform architecture (CMDB, instance topology), unit testing, profiling, and code optimization. * Strong communication and cross-functional collaboration skills. GCS-23 For positions in this location, we offer a base pay of $178,000 - $311,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Please Note: This position will include supporting our US Public Sector customers. "This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The Cloud Network Services (CNS) team at ServiceNow is responsible for ensuring reliable, high-performance application traffic delivery to every ServiceNow customer around the globe. We design and operate our own cloud networking solution, blending industry-standard technologies with the power of the ServiceNow platform to automate and scale host configurations from customer requirements. Our team continuously monitors, tests, and optimizes the platform to deliver new features and maintain top-tier performance. As we evolve, our focus has expanded to embrace hybrid cloud strategies through deep integrations and partnerships with leading cloud providers, including Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure. What you get to do in this role: * Operate and maintain ServiceNow's global cloud network infrastructure, including backbone routing, top-of-rack (TOR) switching, VPN services, and application delivery controller (ADC) systems. * Troubleshoot and resolve network issues, including urgent operational events. * Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team. * Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab. * Perform software upgrades, version control, and security patching across production systems. * Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages. * Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP). * Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability. * Review, consult, and prepare for planned changes and releases to the production environment. * Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures. * Provide feedback to infrastructure architects and contribute to design discussions for new initiatives. * Collaborate with peer teams building world-class networking and orchestration solutions. * Evaluate, adopt, and implement new open-source and commercial tools and technologies. * Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates. * Drive automation to enable rapid deployment and updates across large-scale environments. Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry * 4+ years of experience in network operations, infrastructure engineering, or a similar role supporting large-scale distributed systems. * Strong hands-on experience with load balancers (e.g., F5, NGINX), routing/switching (e.g., Juniper, Cisco), and security devices (e.g., Palo Alto, Radware) in production environments. * Solid understanding of network protocols and services, including TCP/IP, BGP, DNS, TLS/mTLS, and VPNs. * Experience managing hybrid and public cloud environments (AWS, GCP, Azure) in an operational capacity. * Proficient in Linux systems administration and troubleshooting. * Familiarity with container technologies (e.g., Docker, Kubernetes) and service mesh architectures. * Experience with monitoring, observability, and alerting tools (e.g., Prometheus, Grafana, Splunk). * Ability to respond to incident resolution, including root cause analysis and post-mortems. * Proficiency in infrastructure-as-code and automation tools, such as Ansible, Terraform, GitLab CI/CD. * Scripting skills in Python, Bash, or similar languages for automation and tooling. * Experience with change management processes in high-availability production environments. * Excellent problem-solving skills and attention to detail, with a bias toward action and automation. * Effective communication and collaboration skills, including cross-functional team engagement. * Willingness to participate in a 24/7 on-call rotation, including weekends. GCS-23 For positions in this location, we offer a base pay of $125,300 - $213,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a Pricing Strategy Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's innovation. What you will get to do: * Partner with Product Pricing Strategy leadership to develop monetization strategies across ServiceNow's product portfolio informed by customer segmentation, data-driven insights, market dynamics, and strategic objectives * Partner on key initiatives such pricing model updates, evaluating packaging decisions and product promotions * Using qualitative and quantitative market insights and drivers, develop future-facing pricing and packaging models that capture the monetization potential from emerging trends, such as AI * Define, track and measure product pricing KPIs and identify actionable decision insights to improve pricing and packaging strategy * Manage key stakeholders and drive alignment on pricing and packaging changes * Operationalize monetization strategies, working cross-functionally across product management, operations, sales, marketing, finance, and legal Qualifications To be successful in this role, you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry * 5+ years of experience in enterprise technology industry across pricing, sales strategy, business operations and/or product strategy * 3+ Years of Pricing Strategy, Product Management, GTM or Business Strategy experience in a technology or consulting firm * Strong proficiency with synthesizing large data sets with Excel and other BI tools * Experience applying value-based pricing theories and analytical methodologies * SaaS/PaaS business knowledge with the ability to understand and model the tradeoffs of GTM pricing and monetization decisions * A framework or process by which to make decisions. At times, will need to make decisions quickly and often with incomplete data * Expertise in designing pricing or marketing surveys such as conjoint analyses, A/B testing or equivalent * Deep understanding of your target users and are adept at understanding their problems and arriving at elegant solutions to those problems * An Effective Influencer/communicator and are highly effective in securing buy-in on pricing/monetization strategies from executives and leaders across the business For positions in this location, we offer a base pay of $112,200 - $196,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Digital Technology We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing, and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-enabled automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them. Come join the Digital Technology IT Portfolio Management Office (PMO) team and work with a talented group of portfolio strategists responsible for driving - through best-in-class portfolio, product, and program management - enterprise initiatives that enable ServiceNow Sales, Marketing, Services, and Channel businesses with advanced technology and analytics. As a member of the DT PMO team, you will shepherd the delivery of some of the most innovative and cutting-edge strategies, technologies, and products to market. We are truly a team, supporting each other and celebrating our successes! This position reports to the VP, Portfolio Management Office Strategic Leadership & Advisory Support Partner with the portfolio executive and senior leadership to shape DT strategy through proactive counsel on transformative initiatives, organizational change, and enterprise-wide initiatives (e.g., products, transformation programs). Drive strategic alignment across portfolios by translating business objectives into actionable roadmaps, facilitating cross-functional decision-making, and ensuring initiatives advance the company's AI-first transformation as well as APEX and DT strategic priorities. Enterprise Initiative Execution Lead orchestration of mission-critical portfolio initiatives that span organizational boundaries, mobilizing cross-functional teams across PMO and DT to deliver measurable business outcomes. Develop executive-grade strategic narratives that synthesize complex technical and business information into clear, actionable executive narratives that drive alignment and decision velocity. Investment Strategy & Portfolio Optimization Architect portfolio investment strategy in partnership with PMO leadership and business operations, establishing governance frameworks that maximize business value and ROI across the capital planning lifecycle. Provide enterprise-level guidance on resource allocation, capacity planning, and portfolio balancing to ensure strategic initiatives receive appropriate funding and talent alignment. Operating Model & Governance Design Define and institutionalize portfolio, product, and program management operating models that drive consistency, scalability, and excellence across the organization. Establish governance structures, decision rights, and best practices that enable autonomous execution while maintaining strategic coherence and risk management discipline. Performance & Outcomes Management Design and operationalize performance measurement systems using OKRs, KPIs, and business metrics that provide leading indicators of strategic progress. Enable data-informed decision-making through executive dashboards, trend analysis, and insights that connect portfolio activities to enterprise outcomes and Customer Zero impact. Strategic Risk & Change Leadership Anticipate and manage portfolio-level risks, dependencies, and organizational change implications that could derail strategic objectives. Serve as the escalation point for cross-portfolio obstacles, facilitating resolution through stakeholder engagement, trade-off analysis, and executive decision-making. Qualifications Required skills and experience Demonstrates exceptional judgment in handling highly sensitive information across multiple business contexts. Possesses the ability to synthesize confidential strategic, financial, and operational details into work products while maintaining strict information boundaries. Proven experience guiding teams and influencing stakeholders at an executive level. 15 years of portfolio, product, and program/project experience, including work in a dynamic, cross-functional, and highly technical setting. Strategy, portfolio, product, and program experience in a large (ideally global) enterprise tech or global enterprise setting. Deep understanding of portfolio, product, and program/project management concepts, methodologies, and best practices. Ability to develop and implement functional strategies and policies that support executive stakeholder vision. Experience with capital planning, budget management, and financial reviews for large-scale initiatives. Strong ability to communicate effectively and build relationships with various levels of leadership, departments, and principals. Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements, or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI's potential impact on the function or industry. Preferred · Priority given to those with relevant certifications in project management or agile For positions in this location, we offer a base pay of $170,300 - $298,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical. What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Experience producing new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Willingness to travel up to 50% For positions in this location, we offer a base pay of $128,400 - $190,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** The Associate Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory. + Assist Commercial Growth Sales teams in the qualification of customer needs through discovery + Participate across the sales lifecycle on acquiring new customers + Provide mentoring and training to peers, colleagues and partners + Demonstrate the product, both standard and tailored to prospects and existing customers + Generate product demo scripts and scenarios and maintain demonstration environment(s) + Scope and deliver Proof of Concept/Proof of Value engagements with prospects + Respond to Request for Information/Proposal documents + Stay current on product developments/releases to a level required for demo and POC/POV + Support Marketing events - user conferences, trade shows, webinars etc. + Stay current on competitive analyses and understand differentiators between the company and its competitors + Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security + In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment + Act as the ServiceNow subject matter expert at executive briefings and marketing events **This position is not eligible for employment based sponsorship and will require in-office presence.** **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 1-2 years of experience in Solution Consulting, Sales Engineering, or similar presales roles + Demonstrated ability to learn new technology + Ability to actively listen to customer requirements and provide a solution to address the customer's business issue + Eagerness and willingness to learn + Demonstrated proactive approach to perform without being told what to do + Ability to prioritize task and be efficient to minimize wasted effort + Proven ability to live up to commitments while maintaining integrity and focus on details + Exceptional communication and presentation skills to include technical and business concepts, with a focus on customer storytelling For positions in this location, we offer a base pay of $68,850 - $99,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do. Join our team and inspire digital transformations by creating new and compelling experiences for Global 500 companies - enabling people around the world to get more done, faster than ever before! ServiceNow is a global company that builds global products. What makes us great is the collective minds of diverse individuals within the Experience Organization, contributing to building innovative software that make workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products. **Who YOUR TEAM is:** + We're the Experience Organization! + We work on some of ServiceNow's highest visibility offerings including the Platform UI, Agent Workspace, Service Portal, and the mobile app that are driving innovation across the company. **Who You Are:** + Learn from a team of experts in UX Design, Visual Design, Interaction Design, and Front-End Development. + Working closely with designers on ServiceNow's Design System and Platform design teams. + Creating new concepts with wireframes, producing high-fidelity mockups, writing detailed documentation, and critically assessing designs. + Crafting visuals that help illustrate and help reinforce storytelling from end-to-end. + Experiencing first-hand the creative processes as they exist in an Enterprise software environment. + Developing your current skills even further and adding even more skills to your toolbox + Currently pursuing a **Bachelors degree** in Design related degrees + **Graduating December 2026, or later** + Able to work full time for 12-weeks during the summer + Portfolio of work is required at time of interview + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + Proficient using Sketch, Photoshop, or other relevant design tools + Understands user interface design, heuristic methods, or other usability evaluation techniques, perception, cognition, task analysis, experimental design and statistics + Knowledge of web and mobile technologies, including social networking and messaging information architecture and other productivity applications + Open to learn and actively seeking feedback and advice from peers + The ability to work independently and as part of a team, and bring a willingness to learn through design thinking and execution + Bonus points for having basic knowledge of front-end development technologies, such as HTML, CSS, and/or JavaScript + Excellent written and verbal English communication skills, including the ability to articulate and explain your design decisions + Expected to demonstrate a high level of initiative, good sense of humor, and a "make it work" ethos For positions in this location, we offer a base pay of $38.25 - $49.04, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team & Role We are seeking a Principal Experience Strategist to join our Digital Technology Experience Design (XD) team and help shape the future of AI and Experience Design at ServiceNow. This is a highly strategic, individual contributor role designed to amplify impact through insight, influence, and execution. You'll play a pivotal role in shaping how XD and DT operate in an AI-Native environment, developing strategy, enabling clarity and alignment, communicating vision, and driving forward the most important work across the organization. As a Principal Experience Strategist, you'll operate as a trusted partner to senior leaders, helping define AI experience strategy, drive key experience priorities, and bring vision to life through compelling storytelling and structured execution. Your work will span high-stakes initiatives, strategic roadmaps, organizational communications, and decision-making materials. This role requires a balance of strategic foresight and hands-on execution in fast-moving and often ambiguous environments. What you get to do in this role: Drive AI Experience Innovation: Serve as a catalyst for AI experience strategy, helping position ServiceNow as an AI-first organization. Identify forward-looking opportunities that solve real problems for employees, partners, and customers. Strategic Thought Partnership: Act as a trusted advisor to XD and DT leadership, helping shape priorities, define direction, and guide key initiatives. Lead Cross-Functional Initiatives: Take ownership of high-impact experience efforts, moving ideas from early concept to execution readiness with structure, clarity, and urgency. Facilitate Strategic Planning: Operate as the connective tissue across functions, enabling alignment and momentum through structured planning and facilitation. Drive Organizational Clarity: Lead communication efforts across XD to ensure consistent messaging, day-to-day alignment, and proactive coordination. Navigate Ambiguity with Confidence: Bring structure and action to early-stage, complex, or undefined challenges with a solutions-first mindset. Own Rhythm of Execution: Track progress, manage reporting, and keep stakeholders focused and informed. Deliver Executive Communications: Create compelling executive-level presentations and storytelling artifacts to align teams and enable strategic decisions. Operate with Speed and Depth: Produce high-quality, executive-ready outputs under tight timelines-without sacrificing clarity or intent. Qualifications Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 15+ years of relevant design experience. User-Centered Mindset: Deep experience in Experience Design disciplines such as UX Strategy, Research, or Design. Strategic and Operational Acumen: Proven background in strategy, operations, consulting, or a similarly complex, high-impact environment. Strong Ownership and Initiative: Able to thrive under pressure and lead through ambiguity with confidence. Exceptional Storytelling: Communicates clearly and persuasively across formats-written, visual, and verbal. Fast, Focused Execution: Capable of quickly translating abstract or complex topics into actionable insights and plans. Stakeholder Management: Builds and maintains trusted relationships with senior leaders, driving alignment through influence and partnership. Change Leadership: Flexible and resilient in evolving environments, demonstrating calm, clarity, and direction during change. Basic Qualifications: Experience participating in the complete product development lifecycle of web and/or software applications. Experience in user experience design or industry experience (corporate, software, web or agency) For positions in this location, we offer a base pay of $195,700 - $342,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Experience Team (EX) - UX Researcher Internships - Summer 2026** **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Internship Program Overview** ** ** At ServiceNow, we're looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us. **Team Overview ** We are the **Experience Team (EX)** ! We are made up of Product Designers, UX Researchers, Technical Writers, and Design Operations. We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products. Learn more about our team here: **************************************************************** **What you will do:** + Partner with cross-functional teams, like Product and Design, leveraging your research, communication and collaboration skills to drive shared understanding and decision making. + Conduct UX Research, across all phases of the product lifecycle from discovery to design validation, using various methodologies to represent the needs of customers and end users. + Contribute to the full research lifecycle, including planning, conducting studies, and presenting insights. + Communicate your findings through artifacts such as personas, journeys, task analyses, etc. as needed to your core team. + Partner closely with Sr. UX staff to help influence the product strategy and roadmaps. + Support design by conducting concept testing and/or usability testing. **Qualifications** + Currently pursuing a **Masters degree** in the Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related degrees + **Graduating December 2026, or later** + Able to work full time for 12-weeks during the summer + Portfolio of work is required at time of interview + Experience successfully applying customer-centered research and mixed design methods, highly preferred + Working knowledge of planning, developing and conducting User Research and Testing + Comfortable in a customer facing role where you need to represent the ServiceNow brand + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. For positions in this location, we offer a base pay of $43.35 - $55.58, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Please Note:** This position will include supporting our US Public Sector customers. _"This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. _ **_Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered._** The Cloud Network Services (CNS) team at ServiceNow is responsible for ensuring reliable, high-performance application traffic delivery to every ServiceNow customer around the globe. We design and operate our own cloud networking solution, blending industry-standard technologies with the power of the ServiceNow platform to automate and scale host configurations from customer requirements. Our team continuously monitors, tests, and optimizes the platform to deliver new features and maintain top-tier performance. As we evolve, our focus has expanded to embrace hybrid cloud strategies through deep integrations and partnerships with leading cloud providers, including Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure. **What you get to do in this role:** + Operate and maintain ServiceNow's global cloud network infrastructure, including backbone routing, top-of-rack (TOR) switching, VPN services, and application delivery controller (ADC) systems. + Troubleshoot and resolve network issues, including urgent operational events. + Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team. + Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab. + Perform software upgrades, version control, and security patching across production systems. + Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages. + Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP). + Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability. + Review, consult, and prepare for planned changes and releases to the production environment. + Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures. + Provide feedback to infrastructure architects and contribute to design discussions for new initiatives. + Collaborate with peer teams building world-class networking and orchestration solutions. + Evaluate, adopt, and implement new open-source and commercial tools and technologies. + Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates. + Drive automation to enable rapid deployment and updates across large-scale environments. **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry + 4+ years of experience in network operations, infrastructure engineering, or a similar role supporting large-scale distributed systems. + **Strong hands-on experience with load balancers (e.g., F5, NGINX), routing/switching (e.g., Juniper, Cisco), and security devices (e.g., Palo Alto, Radware) in production environments.** + Solid understanding of network protocols and services, including TCP/IP, BGP, DNS, TLS/mTLS, and VPNs. + Experience managing hybrid and public cloud environments (AWS, GCP, Azure) in an operational capacity. + Proficient in Linux systems administration and troubleshooting. + Familiarity with container technologies (e.g., Docker, Kubernetes) and service mesh architectures. + Experience with monitoring, observability, and alerting tools (e.g., Prometheus, Grafana, Splunk). + Ability to respond to incident resolution, including root cause analysis and post-mortems. + Proficiency in infrastructure-as-code and automation tools, such as Ansible, Terraform, GitLab CI/CD. + Scripting skills in Python, Bash, or similar languages for automation and tooling. + Experience with change management processes in high-availability production environments. + Excellent problem-solving skills and attention to detail, with a bias toward action and automation. + Effective communication and collaboration skills, including cross-functional team engagement. + Willingness to participate in a 24/7 on-call rotation, including weekends. GCS-23 For positions in this location, we offer a base pay of $125,300 - $213,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.