ServiceNow jobs in Santa Clara, CA - 840 jobs

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Team & Role** At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here **************************************************************** This role will be on our AI Growth team which accelerates strategic adoption of AI across the enterprise by partnering with business units and product teams to drive innovation, usage, and responsibility. We align AI initiatives with platform and business goals, bridge silos between design, engineering, data science, and customer teams, and ensure cohesive frameworks for the AI future. We bring focus to proactive change management, onboarding, and education to boost engagement and deliver product-led growth. Committed to ethical innovation, we lead responsible AI practices and governance in collaboration with internal and external stakeholders. **What you get to do in this role:** + You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world. + You drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross-team work. + You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice. **Preferred Qualifications:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 7+ years of relevant design experience. + An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data + Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision. + A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges. + Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line **Basic Qualifications:** + Experience participating in the complete product development lifecycle of web and/or software applications. + Experience in user experience design or industry experience (corporate, software, web or agency) \#UXD For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

A global technology company seeks a data and analytics leader with over 15 years of experience. You will drive enterprise-scale digital transformations and advise stakeholders while utilizing advanced data platforms and engineering solutions. This role offers flexibility with a hybrid work model, allowing performance from various locations within the US. Ideal candidates will have expertise in large-scale data pipelines and cloud architectures, and possess strong leadership skills in the manufacturing domain. #J-18808-Ljbffr

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio Your role and responsibilities Configure Workday Payroll setup including pay components, tax, and compliance rules per Workday methodology Integrate payroll with HR and time tracking systems. Conduct parallel and validation testing. Support go-live and post-launch stabilization. Maintain compliance with tax and regulatory changes. This job can be performed from anywhere in the US. Required education Bachelor's Degree Required technical and professional expertise Bachelor's in Accounting, HR, or Business. 5 - 7 years of payroll system experience, with 3+ years in Workday Payroll. Knowledge of tax and compliance requirements. Strong analytical and audit capabilities. Preferred technical and professional experience Government and/ or K-12 experience preferred ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full‑time schedule for a full calendar year. The salary will vary depending on your job‑related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part‑time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro‑rated for those who start working during the calendar year. Work arrangement: Hybrid (up to 60% or 3 days a week; home on weekends - based on project requirements) Projected Minimum Salary per year: 147,000.00 Projected Maximum Salary per year: 254,000.00 Location: United States (Job can be performed from anywhere in the US) #J-18808-Ljbffr

Regional Sales Director - Large Enterprise, Customer Base page is loaded## Regional Sales Director - Large Enterprise, Customer Baseremote type: Flexlocations: USA, CA, San Francisco: USA, MN, Minneapolistime type: Full Timeposted on: Posted Todaytime left to apply: End Date: December 31, 2025 (30+ days left to apply)job requisition id: JR-0101652**Your work days are brighter here.**We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.**About the Team**Workmates pride themselves on winning while having fun! That means supporting each other while driving accountability for amazing results and performance. This team is no different. Everything we do inspires a brighter work day for all. The Enterprise Management Sales team at Workday helps the company to continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring their best self, and get better by pushing and developing themselves and the Workmates around them. We are looking for an exceptional leader with a stellar sales record that will capitalize on strategic accounts, be a self-starter and love working in a dynamic environment with an amazing team of people. We are looking for an exceptional leader with a stellar sales record that will capitalize on strategic accounts, be a self-starter and love working in a dynamic environment with an amazing team of people.**About the Role**As a Regional Sales Director, you will use your extensive sales and leadership experience to lead, coach and mentor a team of Senior Account Executives selling Workday's Solutions. You will lead a team of passionate, enthusiastic and motivated people who want to be part of one of the most innovative and disruptive cloud companies on the planet. In this role, you will:* Be a key leader focused on driving new business for Workday* Lead a team focused on driving complex sales cycles through orchestrating internal teams of pre-sales, value management, bid management, inside sales, marketing and sales support* Use your experience to lead, coach and mentor a field sales team for your assigned territory* Employ effective selling strategies to successfully position Workday as a viable cloud partner of choice to alternative to legacy ERP solutions.**About You****Basic Qualifications*** 2+ years of field sales management experience as a SaS company, ideally focused on new business acquisition, with additional ~10+ years as a field sales representative* Experience selling cloud/ SaaS/ ERP solutions* Experience in cultivating relationships with partners and alliances* Experience managing complex sales cycles from start to finish with a track record of successful revenue/quota attainment* Experience as a leader in a team selling environment**Other Qualifications*** Understanding of the strategic competitive landscape by staying up to date with trends and customer needs so you can effectively position Workday solutions within accounts* Proven experience of pulling together different business units to maximize on sales* Experience maintaining accurate forecasting data and business modeling for senior leadership* Self-starter attitude with the ability to work in a dynamic environment**Workday Pay Transparency Statement**The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please .Primary Location: USA.CA.PleasantonPrimary Location Base Pay Range: $168,000 USD - $252,000 USDAdditional US Location(s) Base Pay Range: $168,000 USD - $252,000 USD**Our Approach to Flexible Work**With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply **spend at least half (50%) of our time each quarter in the office or in the field** with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the , and , by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need #J-18808-Ljbffr

Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere. Enterprise Account Executive The Account Manager directly sells enterprise software solutions across the range of our products and guides incremental license and subscription revenue. You will develop the relationship within assigned accounts/territory and maximize Informatica's footprint within them. Account Executives collaborate with other teams, including pre-sales, professional services, marketing, channel management, finance, and customer support, and external parties such as GSI's and Channel Partners. This is a field sales position where extensive travel to the customer's location is expected and important to the performance of the role. Travel is up to and may exceed 50%, based on our needs. You will report to the Regional Sales Director. Your Role Responsibilities? Here's What You'll Do Expand sales within existing large customer accounts while building relationships with decision-makers. Develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the value/benefits of Informatica's solutions to customer requirements. Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments). Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans. Collaborate with Marketing to develop a plan for the accounts, including events, seminars, and roadmap sessions. What We'd Like to See Holds expert-level experience and uses professional concepts and our goals to resolve complex issues in creative ways. Deep industry knowledge of a customer's decision-making process, goals, strategies, and our goals. Complete, "big-picture" understanding of the business and technical contexts of main accounts. Exudes leadership on account set and compels others to get on board. Great at consultative effectiveness and establishing trust with internal and external customers. Knowledge of selling SaaS, Data Warehousing, Database, and Business Intelligence software concepts and products. Role Essentials Promote Informatica's products, maximizes brand recognition and mindshare at all levels, and publicize success stories. Provide customer feedback to team members for product, systems, and process improvements. At this level, incumbents will have expert-level knowledge of selling our products and services. Assigned accounts will be of the most complex nature and will take a strategic salesperson who is used to working with larger organizations Account Executives sell-to and work with executive-level customer decision makers, including up to CXO levels. BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience Minimum 8+ years of relevant professional experience

A leading tech consulting firm in San Francisco is seeking an Associate Partner specializing in SAP. This position requires significant SAP expertise, 7+ years of consulting experience, and a strong sales acumen. Key responsibilities include client profiling, pipeline development, and delivering tailored SAP solutions. The ideal candidate should be able to lead teams and exceed revenue targets while fostering strong client relationships. Join an inclusive workplace committed to diversity and equal opportunity. #J-18808-Ljbffr

Introduction A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry‑leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI‑powered, cloud‑native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi‑cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey. Your role and responsibilities This role is one of a team of senior engineers leading across our Cloud Platform Services teams at HashiCorp. From Core Platform & Visibility to Identity/IAM and cloud‑based Billing services, Cloud Platform Services (CPS) is responsible for delivering the PAAS backbone of the HashiCorp Cloud Platform (HCP). As a Staff Engineer, your sphere of influence is primarily at the departmental and EPD level. You will lead a mix of execution and enablement work, being comfortable operating under ambiguity across multiple key priority initiatives. You will lead efforts to design, prototype, implement and operationally optimize features and tools, while ensuring consistent stability, performance and high‑usability. All of our work is open source, so we collaborate with the open source community and many internal teams. This is an opportunity to lead at a high‑visibility, high‑impact company. Millions of engineers and operators globally rely on HashiCorp products every day to predictably and reliably deliver infrastructure & platform capabilities for their businesses. What you'll do (responsibilities) Work with our global CPS teams to develop next‑generation Cloud Platform services for HashiCorp Cloud Platform Partner with Engineering, Product and Design to enforce best practices for measurable quality and value within the platform Cultivate excellence in the reliability, scalability, security, and craft of the software our team builds Present insights and recommendations to drive data‑driven decision‑making Spend time writing. At HashiCorp, we write extensively about engineering and customer functionality needs, potential solutions, and much more. A Request For Comment (RFC) document is the first step in developing a solution. Engage open source contributors, promote healthy community engagement, and establish standards for effectively working in the open. Provide code review, mentorship, and support to HashiCorp employees, community members, and partners. Develop modern operationalization via tooling & automation capabilities for proactively monitoring and managing the customer experiences (Critical User Journeys) Contribute to company‑wide initiatives led by our EPD management, recruitment, and people teams Required technical and professional expertise 10+ years of experience in software engineering with experience with large‑scale cloud solutions (AWS, Azure, GCP), including CICD‑driven software development, testing and release management. 8+ years of experience developing and supporting platform and Product/application services as part of a modern PAAS offering 6+ years working with Infrastructure‑as‑Code (IaC) and configuration management tools such as Terraform (preferred), CloudFormation, Pulumi, or Ansible. 6+ years experience in modern IAM (Identity & Access Management) feature/function & enabling platform services Preferred technical and professional experience Strong functional knowledge of containers, container management, and container orchestration. Understanding and familiarity with HashiCorp's products, specifically Terraform, Nomad, Vault and Consul. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Strong understanding of modern cloud security fundamentals, including patch management and secure configurations, with preferred experience in regulated environments. Strong understanding of modern software delivery practices, including CICD (continuous integration and deployment/delivery) techniques and technologies Strong cross functional collaboration and influencing skills, including the ability to influence with & without formal authority. Advanced strategic capability with cloud delivery models. Agile/Lean background for projects and project delivery. Deep understanding of advanced security segmentation and controls. IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr

A leading tech company is looking for an SAP User Experience Architect. This role involves shaping our UX strategy and driving innovation. You will engage with clients, lead the design of intuitive SAP interfaces, and collaborate with teams. The ideal candidate will have over 10 years of experience in UX design, particularly in the SAP ecosystem, and expertise in tools like Signavio and WalkMe. This position allows for hybrid working arrangements, providing flexibility and opportunities for professional development. #J-18808-Ljbffr

This Specialist Solution Engineer role sits within our Emerging Business Unit, focusing on products in a similar growth lifecycle phase. Our mission is to incubate, scale, and grow these solutions with a startup mindset. You'll operate as a subject matter expert, articulating the value of our solutions and their seamless integration within the broader Salesforce portfolio. This is a dynamic role where your ability to think outside the box, challenge the status quo, and identify solutions that drive sales will be key to our team's success.* Support deal cycles specifically tied to Partner Ecosystem Management and Channel Revenue Management Solutions, including:* Performing Discovery Calls* Performing Product Demonstrations* Supporting technical architecture meetings* Create and develop assets and programming to scale the Partner Ecosystem Management teams and solutions. This can include:* Industry point-of-views* Demo components and recordings* Technical point-of-view documents* Discovery guides* Workshop programming* Attend events to evangelize solutions (Salesforce World Tours, industry events, Dreamforce).* Internally evangelize the solutions across our Core and Service Cloud Account Executives (AEs) and Solution Engineers (SEs).* Stay up to date on product innovation to be able to speak to and demonstrate key features and benefits.* Bachelor's degree in Computer Science, Software Engineering, MIS, or equivalent relevant experience.* Minimum of 4 years of professional experience in a Solution Engineering space or relevant adjacent roles.* Deep experience and understanding of the Salesforce Platform is required.* Solid oral, written, presentation, collaboration, and interpersonal communication skills.* Ability to work as part of a team to solve technical problems in varied environments.* Strong presentation skills, both virtually and in person.* Value proposition-minded with strong business acumen.* Salesforce Admin 201 certification or similar technical certification preferred.* Previous experience as a solution/sales engineer for a CRM company or similar technology.Preferred experience with Sales Cloud, Experience Cloud, and/or Marketing Cloud.When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr

The Technical Support Architect is responsible for delivering advanced technical expertise and architectural guidance to resolve complex customer issues, ensuring optimal product use and seamless solution integration. Acting as the highest escalation point for critical technical challenges, this role leads to comprehensive root cause analyses to prevent recurring problems. It manages incident and problem resolution by orchestrating cross-functional collaboration to swiftly address critical issues and implement effective preventive measures. As a senior individual contributor, the Technical Support Architect serves as a technical leader-without formal management duties-who solves high-impact problems, mentors team members, and establishes technical standards and best practices. This role demands deep expertise in software and hardware systems, cloud technologies, and industry best practices, along with the ability to communicate complex technical concepts clearly and provide actionable guidance to both customers and internal stakeholders. Your Role Responsibilities? Here's What You'll Do Lead the swift resolution of high-priority technical issues that significantly impact customer satisfaction and business operations. Guide clients in adopting best practices to integrate and optimize Informatica solutions effectively. Work closely with product management, R&D, and cross-product teams to triage customer bugs, prioritize concerns, and enhance product offerings aligned with customer needs. Plan proactive customer engagements and work on deflecting situations before they become escalated. Anticipate potential issues and engage customers proactively to deflect escalations and strengthen relationships. Oversee the creation and maintenance of comprehensive documentation, knowledge bases, and technical webinars to empower support teams and customers. Acts as a technical lead for a GCS team and ensure support teams have the technical expertise to handle complex issues effectively, mentoring engineers and setting technical standards. Collaborate with management to refine processes affecting both customer interactions and internal support efficiency. Utilize Gen AI and other advanced technologies to provide consistent, high-quality support and enhance customer satisfaction. What We'd Like to See Senior individual contributor, driving technical standards without formal management duties. Understanding of cloud release and incident management Role Essentials· Deep technical expertise in software architecture, system design, and cloud platforms (AWS, Azure, GCP). Strong problem-solving and root cause analysis abilities to resolve complex, multi-system issues. Excellent communication skills to translate complex technical concepts clearly to customers and internal teams. Customer-focused collaboration experience, working cross-functionally and mentoring technical staff. Understanding of networking, operating systems and security best practices. Experience with Informatica IICS platform would be preferable. Influences across segment, BU, and organization to achieve business goals. Senior individual contributor, driving technical standards without formal management duties. Understanding of cloud release and incident management BA/BS or equivalent educational background; we will consider an equivalent combination of relevant education and experience. Minimum 12+ years of relevant professional experience. #J-18808-Ljbffr

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Your role and responsibilities Lead and implement complex SAP EAM/PM projects within the utilities sector. Configure and provide hands‑on expertise in SAP S/4HANA EAM, Asset Intelligence Network (AIN), Asset Strategy & Performance Management (ASPM), and SAP Work Manager/Fiori. Develop strategies, roadmaps, and business cases for large‑scale SAP transformations. Conduct workshops and meetings with clients, influencing C‑suite executives and key stakeholders. Coordinate cross‑functional, distributed teams (onshore/offshore), ensuring alignment, effective communication, and timely delivery. Train, mentor, and support technical and business teams in SAP utilization and configuration. Ensure SAP solutions align with industry best practices and meet client requirements. Measure results, track KPIs, and report on the progress and benefits of SAP initiatives. Troubleshoot complex issues and provide strategic and technical guidance during implementations. Balance hands‑on execution with strategic leadership to ensure high‑quality and efficient delivery. This Job can be Performed from anywhere in the US. Required technical and professional expertise 10+ years of SAP consulting experience, with at least 6+ years in SAP EAM/Plant Maintenance. Strong knowledge of the utilities industry. Hands‑on expertise in SAP S/4HANA EAM, Asset Intelligence Network, Asset Strategy & Performance Management, and/or SAP Work Manager/Fiori. Proven track record leading large‑scale SAP transformations, including business case development and roadmap execution. Excellent client‑facing skills with the ability to influence C‑suite and senior stakeholders. Strong leadership skills in managing cross‑functional teams across onshore/offshore models. Preferred technical and professional experience Bachelor's degree required; Master's degree or MBA preferred. Team Leadership & Development. Business Development. IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr

A global SaaS company is looking for a Head of Growth Marketing to lead demand generation and pipeline growth for the Adaptive business unit. This senior role focuses on strategic marketing initiatives aimed at improving conversion rates and optimizing the customer journey. Ideal candidates will have substantial experience in B2B SaaS marketing and a strong analytical background to drive meaningful growth outcomes. This role offers a flexible work environment and competitive compensation including significant salary ranges. #J-18808-Ljbffr

* Act as a liaison with the vendor sourcing team* Helping to develop and maintain metrics on our capacity vendors* Project managing new capacity installs with various teams including sourcing and field engineering* Updating the network and associated datastores for capacity additions and decommissions* Work with various teams to provide feedback, document, and implement various new network designs* Developing in Python, Ansible for network configuration automation* Work with our connectivity partners and customer engagement teams for any customer troubleshooting issues* Help with BGP peering relationship management and peering network design* Backbone router migrations/grooms/decoms* Network design life cycles including documentation and collaborative approvals* Maintaining Network Data SoTs* Minimum 7 years in production network environments, or comparable experience* Proven project management skills* Experience working with telecommunications vendors* Experience with Cisco and Juniper carrier-class routers (ex: ASR9K, CRS, MX960, PTX, MX2K)* Experience with Cisco Nexus-based switches* Knowledge of routing protocols such as BGP and IS-IS* Fundamental understanding of WDM technologies* Strong Python coding skills* Good understanding of Unix/Linux-based operating systems* Experience developing and maintaining network automation tools (e.g. Ansible)* Experience with Git, or other version control systems* The ability to self-manage multiple projects at one time* A good understanding of the current state of AI, machine learning, LLMs, MCP, etc.* A related technical degree required.* Experience managing co-located infrastructure* Experience with DWDM platforms, preferably Ciena and Cisco DCI* Experience with MACSec encryption* Extensive network troubleshooting and network monitoring skills* Hands-on experience with production hardware life-cycle management* Experience with Puppet, Terraform, Containers, and/or K8S* Familiarity with CI/CD principles* Previous experience with lift and shift backbone router migrations* Experience administering global, web-scale IP Address allocations* Solid understanding of the transit, public peering and SFI spaces* Experience writing prompts against public AI chatbots (ex. ChatGPT, Gemini)* Experience with AI-assisted coding (ex. Cursor, VSCode with AI plugins)* Prior experience with the Salesforce core application, either in a developer or support role When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **About the Role:** At ServiceNow, Marketing isn't a function - it's a force. We're putting AI to work for people, connecting ideas, workflows, and growth across every corner of business. The Product & Solution Marketing (PSM) team sits at the center of that mission - defining how innovation becomes impact. We connect our platform's capabilities to real customer value, crafting stories that inspire belief, drive adoption, and fuel growth. You'll get a front-row seat to how ServiceNow turns innovation into business impact - and help shape how we tell that story to the world. **What You'll Do** + Shape go-to-market strategy for ServiceNow products and solutions - connecting innovation to customer value. + Define positioning and messaging that make our technology simple, human, and differentiated in the market. + Collaborate across Product, Sales, and Brand Marketing to bring new launches and campaigns to life. + Analyze market, customer, and competitive signals to uncover insights that drive better storytelling and strategic focus. + Develop high-impact content - sales narratives, presentations, demos, customer stories, and digital assets that move buyers to action. + Support enablement by equipping teams with the right tools, messaging, and proof points to win in market. + Use AI-driven insights and data to drive refinement: review campaign and pipeline performance to shape next-gen GTM strategies. **What You Bring** + Currently enrolled in an accredited MBA program (graduating Dec 2026 or later) in Marketing, Strategy, or Business Analytics. + 3-4 years of professional experience in product marketing, strategy, or consulting. + Strategic storyteller - you can translate technical capabilities into human, customer-driven value. + Analytical and insight-led - you're fluent in data and curious about what drives outcomes. + Collaborative operator - you thrive at the intersection of Product, Sales, and Marketing. + AI-native thinker - eager to explore how intelligence and automation are changing enterprise workflows. + Adaptable and growth-minded - comfortable in ambiguity and motivated to learn fast. + **Please Note: This role is not eligible for employer-based sponsorship.** **Why You'll Love It Here** + Impact that matters: Your work will shape how the world sees ServiceNow's innovation - from AI workflows to global launches. + Leadership access: Work alongside senior PSM, Product, and Marketing leaders driving our go-to-market strategy. + Cohort experience: Learn and grow with a class of MBA interns redefining what modern marketing looks like. + Career acceleration: High performers have a clear path to full-time roles in Product & Solution Marketing. + Innovation culture: Join an AI-native, customer-obsessed marketing team where clarity, creativity, and execution all matter. For positions in this location, we offer a base pay of $53.13/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Work Location: Kirkland, WA, San Diego, CA or Santa Clara, CA As a Senior Process Engineer, you will report to the Senior Manager of Process Engineering. You will drive Operational Excellence initiatives, process improvement, and operationalization projects across Global Cloud Operations. This role requires a blend of technical acumen, process design expertise, and cross-functional leadership to deliver measurable impact on productivity, compliance, and customer experience. You will work independently and collaboratively, influencing without authority, and ensuring alignment with organizational OKRs and strategic priorities. Success in this role means being able to translate strategy into actionable workflows, remove operational waste, and enable scalable processes in a fast-paced cloud environment. What you get to do in this Role: * Lead Process Optimization: Design and implement end-to-end processes that improve efficiency and reduce operational risk across engineering and operations. * Drive OKR Alignment: Translate organizational objectives into measurable outcomes; track and report progress using dashboards and KPIs. * Operationalize Change: Support service transitions, release management, and compliance initiatives with structured frameworks and governance. * Enable Data-Driven Decisions: Use analytics to identify bottlenecks, quantify waste, and propose improvements that deliver tangible business value. * Champion Cross-Functional Engagement: Facilitate workshops, manage intake processes, and coordinate dependencies across multiple teams. * Governance & Reporting: Maintain data hygiene, enforce process standards, and ensure audit readiness for regulated environments. * Advance Intelligent Automation: Identify opportunities for AI-driven workflows and implement no-code/low-code solutions to streamline operations and enhance scalability. Skills for Success Technical & Analytical * Knowledge of Cloud Infrastructure, Data Center Operations, and process mapping tools like Miro, Lucid charts etc. * Understanding of AI workflow automation, ITIL, ServiceNow, and operational governance. * Experience with no-code/low-code platforms and ability to design and deploy automation solutions. * Ability to identify and implement AI-driven enhancements across business processes. * Proficient in using data analytics for decisions and KPI tracking.. Process Excellence * Proficiency in lean methodology and continuous improvement frameworks. * Ability to apply statistical analysis and process optimization techniques. * Experience designing scalable processes in complex or regulated environments. * Change management and service transition knowledge. * Certification preferred (Green Belt or Black Belt). Leadership & Influence * Ability to lead cross-functional workshops and build stakeholder consensus. * Effective communicator with both technical and non-technical audiences. * Ability to manage organizational change and ensure adoption of new processes. Strategic Execution * Experienced with OKRs and aligning tasks with business goals. * Skilled in prioritizing initiatives considering impact, risk, and resources. * Strong problem-solving mindset with a focus on reducing operational inefficiencies. Qualifications * 5+ years of experience with a Bachelor's Degree, as a Process Engineer in Cloud or Data Center environments OR 3+ years with a Master's Degree. * Proven experience in program/project management and process improvement with AI Solutions. * Certifications in ITIL, Lean Six Sigma, Kaizen Leader or Project Management preferred. GCS-23 For positions in this location, we offer a base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

A leading technology company in California is seeking a Senior Technical Support Architect to deliver technical expertise and guidance for complex customer issues. The role involves collaborating with product management and R&D teams, handling high-priority technical issues, and maintaining documentation to empower support teams. Candidates should have deep technical knowledge in software architecture and cloud systems, along with strong problem-solving abilities. A minimum of 12 years of experience is required, making this a pivotal role for driving technical standards without formal management duties. #J-18808-Ljbffr

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team The Strategic Planning Finance team is on a mission to maximize Workday's growth and long-term value creation. We do this by driving data-driven decisions that optimize portfolio allocation and support the company strategy. We are a dynamic, high-performing group of analytical thinkers and strategic problem-solvers. We balance meticulous attention to detail with a broad, strategic perspective and are passionate about delivering measurable impact across the organization. Our work involves close collaboration with leaders and teams across Business Finance, Operations, Strategy, Sales, Product, Corporate Development, and IT to enable informed decision-making and drive sustainable growth. About the Role Reporting to the Director of Strategic Planning Finance, you will take on high-impact responsibilities that reflect the scope and complexity of your team's role. This role provides a unique opportunity to combine financial expertise, advanced analytical skills, and strategic thinking to inform key decisions at the highest levels of the organization. We are looking for a proactive and curious individual who thrives on solving complex challenges. You excel at synthesizing financial and strategic analyses into compelling narratives, developing executive-level presentations, and identifying opportunities for process improvements that enhance efficiency and scalability. You have a high tolerance for ambiguity and take initiative to steer initiatives forward. Responsibilities: Address a strategic business challenge by developing hypotheses, analyzing internal data and relevant market or competitive insights, and delivering actionable recommendations. Collaborate with cross-functional teams, including Finance, IT, Business Operations, and Strategy, to generate meaningful insights that drive decision-making. Analyze large datasets (e.g., ARR, ACV, KPIs, cost allocations) to uncover performance trends and growth opportunities. Develop and deliver executive-level presentations that simplify complex financial analyses into clear, impactful, and actionable insights. Identify opportunities for process improvements and contribute to building scalable, repeatable financial tools and models. About You Basic Qualifications: Currently pursuing an MBA with an anticipated graduation date no earlier than December 2026. Available for a full-time, in-person 12-week internship during Summer 2026. 2+ years experience across strategic finance, business operations, strategy/management consulting 2+ years Financial modeling experience & analytical skills with a focus on building scalable, repeatable tools & processes Workday Internship Program Ready for your career to shine? At Workday, we believe that the next generation of talent is essential to our success, which is why we seek hard-working students with open minds, new perspectives and bright ideas to join our Internship Program. During the 12-week internship experience, you'll make an impact at Workday by engaging in meaningful work, all the while forging professional connections, and strengthening your skills in an encouraging environment. Plus, you'll be encouraged to bring your brightest self to work with coaching and mentorship, connection events and exposure to Workday's stellar culture while living our Core Values. Let's make work days brighter. Apply today to start your career as a member of the Workday Internship Program! Workday is proud of its diverse workforce but does not sponsor employment visas or consider individuals on time-limited visas that will require sponsorship now or in the future for these positions. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $47,500 USD - $154,500 USD Additional US Location(s) Base Pay Range: $40,100 USD - $154,500 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team As part of Delivery Excellence, our Technology Workflows team empowers enterprises to accelerate their digital transformation. We partner closely with customers to drive adoption, consumption, satisfaction, and demonstrable business value through the Technology Workflows product portfolio. The Role As Senior Director, Technology Workflows Services (Americas Leader), you will lead services delivery execution for all Technology Workflows customers across the US and Canada. You'll be instrumental in expanding the ServiceNow Technology Workflows footprint, ensuring world-class delivery excellence, nurturing deep customer relationships, and maximizing customer value realization. What You'll Do Strategic Leadership & AI Innovation Partner with the Acceleration & Modernization (A&M) team to actively lead programmatic rollout of AI-powered delivery solutions and automation capabilities, driving adoption of intelligent tools that enhance consultant productivity, accelerate time-to-value, and optimize delivery outcomes. Develop and execute a comprehensive business plan for Technology Workflows (including IT Service Management, IT Operations Management, IT Asset Management, DevOps, Security Operations, Risk & Compliance, and related platform capabilities) in the Americas, focusing on market expansion, differentiation, and customer success. Lead regional sales strategies, drive portfolio performance, and achieve or exceed services revenue targets for the Technology Workflows suite. Stay on top of industry and regional trends, identifying new opportunities to enhance and expand ServiceNow Technology Workflows adoption. Customer Success & Delivery Excellence Provide active, visible leadership to a team of workflow professionals, fostering a high-performance and customer-centric culture. Build and maintain strong executive relationships with key customer stakeholders, including CIOs, CTOs, CISOs, and technology leadership teams. Champion high-quality delivery and customer satisfaction, leading continuous improvement initiatives globally and locally. Engage with senior customer leaders to shape technology transformation roadmaps and drive successful business outcomes. Monitor key delivery metrics, using insights to improve operational efficiency and service excellence. Travel up to 50% annually based on business and customer needs. Cross-Functional Collaboration & Ecosystem Leadership Lead collaboration with cross-functional teams across Product, Sales, Customer Excellence Group (CEG), Marketing, Training, Sales Enablement, and Partner organizations to ensure seamless implementation and expansion of Technology Workflow solutions. Lead strategic alignment with ServiceNow technology and implementation partners, supporting joint business goals and ecosystem growth. Mentor and guide ServiceNow technology workflow consultants and partner ecosystem resources. Engage with Technology industry communities to represent ServiceNow and share best practices and insights. Qualifications To be successful in this role you have: Core Experience & Expertise 15+ years of leadership experience in Enterprise Technology Customer Success and Services, with a proven track record in IT and Security service delivery, program management, and consulting at scale. Extensive consulting experience within global, enterprise-scale organizations, with focus on ITSM, ITOM, ITAM, Security Operations, Risk, or ServiceNow Technology Workflow solutions. Deep understanding of the IT workflow automation landscape, including ServiceNow platform capabilities, and familiarity with industry competitors and trends. Experience leading and mentoring large teams (100+ members) across cross-functional projects and services portfolios. Demonstrated expertise in developing and scaling service capabilities and portfolios, particularly in cloud-based and SaaS technology workflows. Executive Engagement & Leadership Proven ability to consult, influence, and establish credibility with executive-level stakeholders, including CIOs, CTOs, CISOs, and other technology leaders. Exceptional people leadership skills, including coaching, mentoring, and talent development. Ability to lead and inspire teams-even those not in a direct reporting line-toward common goals and outcomes. Dedication to customer success and continuous improvement. Technical & ServiceNow Knowledge Extensive experience delivering customer success and services to IT and Security personas, with deep understanding of their operational challenges, business priorities, and technology transformation drivers. ServiceNow experience and certifications (e.g., CIS, ITSM, ITOM, Security Operations, or platform certifications) are highly desirable. Strong passion for technology and digital transformation, and its impact on enterprise business outcomes. Collaboration & Communication Experience leading collaboration with cross-functional teams across Product, Marketing, Training, Sales, Sales Enablement, and external partner organizations. Ability to communicate complex technical solutions clearly to diverse audiences, both technical and non-technical. Outstanding organizational, time management, and communication skills (written, verbal, and presentation). For positions in this location, we offer a base pay of $228,900 - $412,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **The Team** As part of Delivery Excellence, our Technology Workflows team empowers enterprises to accelerate their digital transformation. We partner closely with customers to drive adoption, consumption, satisfaction, and demonstrable business value through the Technology Workflows product portfolio. **The Role** As Senior Director, Technology Workflows Services (Americas Leader), you will lead services delivery execution for all Technology Workflows customers across the US and Canada. You'll be instrumental in expanding the ServiceNow Technology Workflows footprint, ensuring world-class delivery excellence, nurturing deep customer relationships, and maximizing customer value realization. **What You'll Do** Strategic Leadership & AI Innovation + Partner with the Acceleration & Modernization (A&M) team to actively lead programmatic rollout of AI-powered delivery solutions and automation capabilities, driving adoption of intelligent tools that enhance consultant productivity, accelerate time-to-value, and optimize delivery outcomes. + Develop and execute a comprehensive business plan for Technology Workflows (including IT Service Management, IT Operations Management, IT Asset Management, DevOps, Security Operations, Risk & Compliance, and related platform capabilities) in the Americas, focusing on market expansion, differentiation, and customer success. + Lead regional sales strategies, drive portfolio performance, and achieve or exceed services revenue targets for the Technology Workflows suite. + Stay on top of industry and regional trends, identifying new opportunities to enhance and expand ServiceNow Technology Workflows adoption. Customer Success & Delivery Excellence + Provide active, visible leadership to a team of workflow professionals, fostering a high-performance and customer-centric culture. + Build and maintain strong executive relationships with key customer stakeholders, including CIOs, CTOs, CISOs, and technology leadership teams. + Champion high-quality delivery and customer satisfaction, leading continuous improvement initiatives globally and locally. + Engage with senior customer leaders to shape technology transformation roadmaps and drive successful business outcomes. + Monitor key delivery metrics, using insights to improve operational efficiency and service excellence. + Travel up to 50% annually based on business and customer needs. Cross-Functional Collaboration & Ecosystem Leadership + Lead collaboration with cross-functional teams across Product, Sales, Customer Excellence Group (CEG), Marketing, Training, Sales Enablement, and Partner organizations to ensure seamless implementation and expansion of Technology Workflow solutions. + Lead strategic alignment with ServiceNow technology and implementation partners, supporting joint business goals and ecosystem growth. + Mentor and guide ServiceNow technology workflow consultants and partner ecosystem resources. + Engage with Technology industry communities to represent ServiceNow and share best practices and insights. **To be successful in this role you have:** Core Experience & Expertise + 15+ years of leadership experience in Enterprise Technology Customer Success and Services, with a proven track record in IT and Security service delivery, program management, and consulting at scale. + Extensive consulting experience within global, enterprise-scale organizations, with focus on ITSM, ITOM, ITAM, Security Operations, Risk, or ServiceNow Technology Workflow solutions. + Deep understanding of the IT workflow automation landscape, including ServiceNow platform capabilities, and familiarity with industry competitors and trends. + Experience leading and mentoring large teams (100+ members) across cross-functional projects and services portfolios. + Demonstrated expertise in developing and scaling service capabilities and portfolios, particularly in cloud-based and SaaS technology workflows. Executive Engagement & Leadership + Proven ability to consult, influence, and establish credibility with executive-level stakeholders, including CIOs, CTOs, CISOs, and other technology leaders. + Exceptional people leadership skills, including coaching, mentoring, and talent development. + Ability to lead and inspire teams-even those not in a direct reporting line-toward common goals and outcomes. + Dedication to customer success and continuous improvement. Technical & ServiceNow Knowledge + Extensive experience delivering customer success and services to IT and Security personas, with deep understanding of their operational challenges, business priorities, and technology transformation drivers. + ServiceNow experience and certifications (e.g., CIS, ITSM, ITOM, Security Operations, or platform certifications) are highly desirable. + Strong passion for technology and digital transformation, and its impact on enterprise business outcomes. Collaboration & Communication + Experience leading collaboration with cross-functional teams across Product, Marketing, Training, Sales, Sales Enablement, and external partner organizations. + Ability to communicate complex technical solutions clearly to diverse audiences, both technical and non-technical. + Outstanding organizational, time management, and communication skills (written, verbal, and presentation). For positions in this location, we offer a base pay of $228,900 - $412,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.