Senior Specialist jobs at ServiceNow

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Description: The Access Management Specialist role is responsible for processing security and access permissions for various individuals requiring building access. They also serve as a customer service representative, assisting with access control requests and troubleshooting badge-related issues. Other responsibilities include managing inventory, generating reports, and assisting with alarm remediation. Key Responsibilities: Lead day-to-day global badge operations management Hands-on operational involvement including processing Jira tickets, supporting new employee onboarding, and driving continuous program improvements Implement secure access zones and aide in the development of physical access infrastructure that supports identity management and RBAC/ABAC policies Required Qualifications: Minimum of 1-3 years of experience in Security, Badging, Access Control fields. Proven experience with security access control systems (e.g., CCure, Kastle, Brivo, and property management access platforms) Strong background in access management within security operations Experience with Genetec is highly preferred Work Schedule: Primary schedule: Monday through Friday 8am to 5pm Flexibility to provide support on weekends as business needs arise Compensation Estimated Pay Range:30/hr-40/hr. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

While the focus is on dashboards on Tableau or equivalent (including the SQL required for that and data extraction), Looking for some Map based analytics and geospatial capabilities - directionally. Required Skills & Experience 10+ years of IT experience. Hands-on experience with Tableau dashboard design and development. Strong expertise in geospatial analytics, map creation, and GIS concepts. Proficiency with CARTO (spatial SQL, data ingestion, map building, location intelligence). Proficiency in SQL for data extraction and spatial queries. Familiarity with spatial data formats (shapefiles, geo JSON, KML). Strong problem-solving and storytelling ability with data. Preferred Skills Experience with Python or R for geospatial analysis and automation. Knowledge of Tableau Prep or ETL pipelines for spatial + business data. Familiarity with cloud platforms (Snowflake, BigQuery, Redshift, AWS, Azure). Exposure to advanced spatial statistics or predictive modeling.

The Client is seeking a Workday Application Developer to assist with the implementation and ongoing support of Workday HCM and Financial System. Duties and Responsibilities: Development and Configuration Design, build, test, and deploy Workday integrations using tools such as EIB, Studio, Core Connectors, and Web Services (SOAP/REST APIs) Configure and maintain Workday business processes, calculated fields, custom validations, and condition rules Develop and maintain Workday custom reports Troubleshoot and resolve system or integration issues Integration Management Create and maintain integrations between Workday and third-party systems (HR, Payroll, Benefits, Finance, etc.) Monitor scheduled integrations and address failures or data inconsistencies Document integration design, configuration, and data flow processes Optimize existing integrations to improve performance and reliability Reporting and Analytics Develop and maintain Workday reports and dashboards to support business and compliance needs Work with users to understand reporting requirements and translate them into Workday solutions Automate report scheduling and distribution for Users Support and Collaboration Provide technical support for agency/end users Maintain system documentation, including design specs, workflows, and configuration guides Collaborate with HR, Payroll, Finance, and IT teams to align Workday functionality with business needs Participate in change control and configuration management processes Gather/document business requirements for change requests (break/fix) Minimum Qualifications/Skill Sets: Graduation from an accredited college or university with a bachelor's degree in business or computer science. Plus at least two years' experience in the administration or support of enterprise systems such web services, Workday HCM, Payroll, Financials and Reporting. Additional experience may be substituted on a year-for-year basis up to a maximum of four years for the required education. Preferred Qualifications/Skill Sets: Strong analytical and problem-solving skills Outstanding business process fluency, with a strong ability to discuss processes at a level of detail sufficient to gain insight into the underlying business problem or opportunity Ability to work in a team environment; establishing and maintaining strong professional relationships Proven ability and success with HCM, Payroll and Financial systems Maintain the security and confidentiality of any proprietary or sensitive data in any medium Demonstrated Workday experience Demonstrated experience in Workday implementation or post-production environment as a primary technical resource Workday certified training or commensurate experience

Immediate need for a talented Specialist 2 - Operations. This is a 12+ Months Contract opportunity with long-term potential and is located in New Brunswick, NJ (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-93647 Pay Range: $30 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: User support and issue resolution in close co-operation with the global reporting support team. Support the business during the monthly and quarterly close process relating to reporting Assist in managing Legacy reporting on Tableau for Medtech. Participation in creating documentation of Operational and Enhancement Processes. Understand the financial impact of reconciling and ensuring data integrity and working with systems teams to repair any data or reporting issues. Perform as an expert in understanding ERP data feeds utilized within the reporting solution; understand the lowest levels of data available to facilitate related investigations and recommend appropriate action. Contribute continuously to the improvement of overall data quality. Maintain and improve a strong internal control environment. Business Relationships Business partner with stakeholders to resolve reporting defects. Support Commercial analysts on how to utilize the reporting solutions to develop expert local knowledge. Understand data flows, financial reports, and report calculations Act as the intermediary between the system and business to ensure voices are heard, actively provide feedback to related teams, and resolve issues, as necessary. Partnering with IT and other support groups in CFIN, Datahub, Master Data, Internal / Governance Reporting Teams, etc., to resolve reporting issues. Participate in knowledge transfer sessions for new reports, sector deployments, etc., as they go live in production. Key Requirements and Technology Experience: Skills-Finance, Accounting, or Financial Accounting, SAP (AFO and SAC),Tableau, Financial reports/reporting, data integrity/Data/ Master Data. Qualified or studying Finance / Accounting or BI. Systems qualifications preferred, SAP (AFO and SAC), BW, Tableau Analytical, problem-solving, willingness to learn, attention to detail, and initiative to follow through on directives. Sensitivity to knowledge of global partners/cultures/norms is critical for this role and required. Good communication skills, operate with a degree of independence, and can collaborate in a highly matrixed environment. Strong technical/analytical skills with a complex financial accounting and systems environment. Ability to deal with ambiguity. Proactive, High energy, positive/can-do attitude and self-motivated is a must. Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Job Title: WINS Developer / Subject Matter Expert (SME) Experience 10+ years in Mainframe development with strong WINS application expertise The WINS Developer / SME will design, develop, and maintain WINS-based solutions, ensuring seamless integration with PolicyCenter and other insurance systems. This role requires deep functional and technical knowledge of WINS, strong COBOL programming skills, and experience in insurance domain processes. Key Responsibilities • Analyze business and functional requirements related to WINS and translate them into technical specifications. • Develop, enhance, and maintain WINS application components using COBOL and mainframe technologies. • Perform integration with PolicyCenter and other Guidewire modules, ensuring accurate data mapping and transaction processing. • Conduct root cause analysis for production issues and provide timely resolutions. • Collaborate with business analysts, QA teams, and client stakeholders to ensure delivery quality. • Support phased migration strategies and roadmap execution for WINS modernization or sunsetting initiatives. • Document functional and technical workflows, including mapping logic for transactions like audits, cancellations, and endorsements. • Provide SME-level guidance on WINS dependencies, assumptions, and integration points. • Participate in code reviews, performance tuning, and compliance with security standards. Required Skills (Expanded) Mainframe Development Expertise • COBOL, JCL, VSAM, DB2, CICS, and mainframe utilities. • Strong debugging and performance tuning skills. WINS Application Knowledge • Deep understanding of WINS architecture, transaction flows, and audit logic. • Ability to analyze legacy code and identify dependencies. Integration & Mapping • Experience integrating WINS with Guidewire PolicyCenter and other insurance systems. • Knowledge of data mapping for policy transactions (new business, renewals, endorsements, cancellations). Insurance Domain Expertise • Commercial Auto, Workers Compensation, and policy servicing processes. • Familiarity with rating, underwriting, and audit workflows. Tools & Methodologies • JIRA for Agile/Scrum project tracking. • Change management tools (Control-M). • Familiarity with DevOps practices for mainframe environments. Soft Skills • Strong analytical and problem-solving abilities. • Excellent communication and stakeholder management skills. • Ability to mentor junior developers and guide cross-functional teams. Preferred Skills • Experience with modernization initiatives (e.g., migration from WINS to modern platforms). • Knowledge of AI-assisted reverse engineering for legacy systems. • Exposure to cloud integration strategies for insurance applications.

Job title: Associate Vegetation Management Specialist Duration: 12 months contract (W2) Onsite: Valid driver's license; occasional travel for field shadowing. Key Skills: Vegetation coordination, contractor oversight, customer communication, regulatory compliance, work order processing, data analysis, documentation, MS Office Job Description The Associate Vegetation Management Specialist supports vegetation clearance programs by coordinating crew schedules, facilitating communication between customers, contractors, and internal teams, processing work orders, and assisting with program reporting and documentation. The role requires strong communication, analytical ability, and the capacity to manage a high volume of customer inquiries while supporting safe and efficient vegetation operations. Key Responsibilities: Coordinate vegetation clearance schedules and dispatch contracted crews based on project priorities. Serve as liaison among customers, contractors, and internal field teams to resolve vegetation-related issues. Manage high-volume phone and email communication, document inquiries and resolutions. Review and process vegetation management documentation with accuracy and regulatory compliance. Provide guidance to contractors to ensure safe and efficient vegetation practices. Collaborate with forestry, landscape, and business support teams to maintain workflow efficiency. Analyze vegetation data, prepare reports, and support program evaluation and improvements. Assist with process improvements and special projects as assigned. Qualifications: Understanding of vegetation regulations and industry practices. Proficiency in Microsoft Office and customer management tools. Strong verbal and written communication skills with a customer-focused approach. Ability to manage multiple priorities in a fast-paced environment. Valid driver's license; occasional travel for meetings or field shadowing. Work Environment: Office-based role with frequent communication across teams and stakeholders. Occasional travel may be required for field visits or team meetings. Experience: 2+ years of experience in vegetation management, utilities, or a related regulated environment. Education: Bachelor's degree in forestry, natural resources, environmental science, communications, or related field, or equivalent experience.

Immediate need for a talented Provider Integration Specialist. This is a 04 Months Contract opportunity with long-term potential and is located in Norwood ,OH(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-93110 Pay Range: $45 - $47/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Physician onboarding; may consider locum recruiter. Required: Organized, positive attitude (Include within key requirements, Must have skills: - At least two and half (2.5) years of experience with significant physician interaction Must Have Bachelor's Degree At least five (5) years of process improvement and/or project management experience in a healthcare environment. Demonstrated knowledge and application of Lean and/or Six Sigma process improvement. Knowledge and application of a wide variety of advanced performance improvement tools and methods. Strong organizational skills leading a combination of direct and dotted line reporting relationships. Exhibits strong, collaborative leadership qualities. Outstanding internal and external communication skills, with a demonstrated ability to connect with people. Ability to prioritize and deliver on key initiatives. Demonstrated commitment to the highest standards of performance within time and budget constraints. High levels of initiative, drive and poise coupled with qualities of maturity, professionalism, flexibility, and patience. Unquestionable integrity and business ethics. Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Title: Senior System Analyst - SAP S/4HANA Order to Cash (O2C) Duration: FTE/Perm Salary: 130-150k The Senior System Analyst - SAP S/4HANA Order to Cash (O2C) will play a key role in driving digital transformation and delivering scalable solutions across the Order-to-Cash lifecycle. This position requires expertise in SAP S/4HANA with integrations to commerce platforms, EDI systems, and digital payment providers. The role is responsible for designing, implementing, and optimizing O2C processes to enable seamless customer order experiences, efficient supply chain execution, and compliant financial outcomes. Responsibilities SAP O2C Functional Design & Delivery Serve as the functional lead for end-to-end Order to Cash processes in SAP S/4HANA. Configure and support SD modules, including order management, pricing, delivery, invoicing, and billing. Implement ATP (Available-to-Promise), Credit Management, Billing Plans, and Returns processing. Commerce Platform Integration Design and manage real-time integrations between SAP S/4HANA and digital commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud). Support order capture, availability checks, promotions, and order fulfillment across B2C and B2B channels. EDI Integration Define and manage customer-specific EDI transactions (850, 855, 856, 810, 820). Troubleshoot and enhance interfaces using middleware platforms such as SAP Integration Suite, TrueCommerce, or OpenText. Digital Payment Integration Integrate digital payment providers (e.g., Stripe, Adyen, PayPal) into SAP S/4HANA. Ensure real-time payment authorization, capture, and reconciliation across web and mobile orders. Collaborate with Finance and Security teams to ensure PCI-DSS compliance and fraud protection. Operational Support & Optimization Provide Level 3 support for SAP SD and integrated solutions. Identify automation opportunities across O2C processes using workflow and output management tools. Partner with supply chain, finance, and customer service teams to streamline order fulfillment. Documentation & Compliance Maintain functional specifications, configuration guides, test scripts, and training materials. Support audits and compliance activities, including SOX and process control adherence. Required Qualifications Bachelor's degree in Computer Science, Information Systems, Business, or related field. 5-8 years of SAP SD experience with deep Order to Cash knowledge. 2+ full lifecycle SAP S/4HANA implementations (Public or Private Cloud preferred). Experience integrating commerce platforms (Salesforce or SAP Commerce Cloud) with SAP. Strong knowledge of EDI standards (ANSI X12, EDIFACT) and integration platforms (e.g., SAP CPI, TrueCommerce). Hands-on experience with digital payment providers and SAP payment configurations. Familiarity with output management, BRF+, billing customization, and interface troubleshooting. Strong problem-solving skills and ability to work cross-functionally. Preferred Qualifications Knowledge of SAP BRIM or Subscription Billing. Experience in consumer products or retail operations, including trade promotions and replenishment. Familiarity with SAP Fiori, REST/OData APIs, and SAP BTP extensions. Understanding of S/4HANA Public Cloud extensibility options. Agile/Scrum project experience or certification.

Immediate need for a talented Contract Specialist .This is an initial 06+ months contract opportunity with potential hire and is located in Philadelphia, PA ( Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-95132 Pay Range: $30 - $33 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Skills; Must have experience in Power BI Must have experience in CRM tools like Microsoft Dynamics, Salesforce, HubSpot CRM, Zoho CRM, SAP CRM Must have experience in managing contracts and agreements Strong leadership and communication skills. Ensuring that all finalized contracts and agreements are fully executed, imaged, and filed electronically Ensuring that all finalized contracts and agreements are fully executed, imaged, and filed electronically Triaging and assigning contract and agreement drafting to team members Our client is a leading Health Insurance Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Responsible for functional areas of Portfolio Operations within a product led organization that include the following but not limited to capital allocation, capital budget governance, operating budget governance, capacity management, vendor performance governance and contracts management. About the Role Under general supervision of a Portfolio Ops Lead and in conjunction with the Principal Portfolio Lead, direct activities related to one or more Portfolio Operations function while also building expertise in other functions. Responsibilities Project time tracking Processing of purchase orders and invoicing Operating budgets Capital budgets Contract management Capacity / Resource planning Estimating for business cases Qualifications 2-5 years of overall experience Proven track record of delivering objectives on time and within budget Proven problem solving and organizational skills Excellent communication and presentation skills to effectively communicate information to customers and to all levels with the organization Should be able to participate in audits and other functionally related activities Should develop a mindset of driving data driven decisions and support other stakeholders in the same as well Required Skills Placing Coupa purchase orders and processing invoicing for projects Working in Clarity (or ability to learn system) to assist with resource and project updates for project and time management Ability to work well in Excel and Power Point Top 3 skills: Placing Coupa purchase orders and processing invoicing for projects Working in Clarity (or ability to learn system) to assist with resource and project updates for project and time management Ability to work well in Excel and Power Point

Deltek Specialist - AEC / Professional Services Salary: $115K-$135K DOE About the Role A leading AEC-focused professional services firm is seeking an ERP Specialist with hands-on Deltek experience to manage and optimize enterprise systems. This role combines system administration, process improvement, reporting, and training, while collaborating with Finance, Operations, HR, Marketing, and Project Leadership. Responsibilities Serve as primary Deltek ERP administrator and SME Configure systems, manage workflows, maintain data integrity, and support upgrades Lead rollouts, enhancements, and integrations Streamline processes and implement best practices Build dashboards, KPIs, and reports to support decisions Train teams and provide ongoing support Requirements 7-10+ years ERP experience in AEC/project-based consulting Strong hands-on Deltek ERP expertise Knowledge of project accounting, resource planning, CRM, and project management Familiarity with SQL; reporting tools (Power BI a plus) Proven cross-functional leadership and training skills Perks & Benefits Competitive benefits: medical, dental, vision, 401(k) match Flexible/hybrid work Employee ownership & professional development programs Apply Today - Reach out to Padraig @ HireIQ

Paralegal - Contracts Step into a vital role where legal insight and business strategy meet. This opportunity is with a respected leader in the construction and infrastructure industry, where collaboration, precision, and integrity drive every project forward. What You'll Do Review, draft, and negotiate a variety of commercial agreements, including client contracts, subcontracts, purchase orders, and NDAs. Partner with project teams to ensure all contracts align with company standards and risk tolerance. Serve as the main contact for internal teams and external partners on contract terms and compliance matters. Provide practical guidance to project managers throughout contract execution. Identify potential risks, propose solutions, and escalate legal issues when needed. What You'll Bring Paralegal certificate or degree in Paralegal Studies. 5+ years of experience handling legal contracts, ideally within construction or related industries. Strong negotiation, analytical, and communication skills. Proficiency with Microsoft Office Suite and contract management tools. A self-starter mindset with the ability to manage multiple priorities in a fast-paced environment.

Paralegal - Contracts Step into a vital role where legal insight and business strategy meet. This opportunity is with a respected leader in the construction and infrastructure industry, where collaboration, precision, and integrity drive every project forward. What You'll Do Review, draft, and negotiate a variety of commercial agreements, including client contracts, subcontracts, purchase orders, and NDAs. Partner with project teams to ensure all contracts align with company standards and risk tolerance. Serve as the main contact for internal teams and external partners on contract terms and compliance matters. Provide practical guidance to project managers throughout contract execution. Identify potential risks, propose solutions, and escalate legal issues when needed. What You'll Bring Paralegal certificate or degree in Paralegal Studies. 5+ years of experience handling legal contracts, ideally within construction or related industries. Strong negotiation, analytical, and communication skills. Proficiency with Microsoft Office Suite and contract management tools. A self-starter mindset with the ability to manage multiple priorities in a fast-paced environment.

The GRC Specialist will support the Information GRC team, reporting to the Sr. Director of IGRC within the Information Risk Management organization. This role is responsible for assisting with the execution of IT control training, remediation activities, and supporting IT compliance assessments. The ideal candidate will have strong IT audit experience, exceptional communication skills, hands-on knowledge of IT controls, extensive documentation capabilities, and the ability to work collaboratively to drive remediation and training initiatives. What you will do: Assist in the execution of IT control training programs for IT and business stakeholders. Support remediation efforts for IT control deficiencies, including tracking, documentation, and follow-up. Collaborate with IT teams to analyze processes, risks, and controls, and recommend practical solutions for remediation. Maintain and update IT process and control documentation to support compliance with SOX, internal policy, and regulatory requirements. Act as a resource for IT audit engagements, supporting evidence collection, issue resolution, and communication with audit teams. Help assess alignment of IT controls with frameworks such as COBIT, ITIL, and NIST. Contribute to root cause analyses and identify opportunities for process improvement in IT risk and compliance programs. Support the IGRC team in project management for compliance assessments and remediation initiatives. What you will need: Bachelor's or Technical Degree preferred (Computer Science, Information Systems, Business Administration, or related field). Equivalent industry experience with certifications or specialized training will be considered. Minimum of four years of IT audit, compliance, risk assurance, IT advisory, or internal audit experience. Strong understanding of IT controls, audit processes, and remediation best practices. Experience supporting IT control training and remediation activities. Certification in one or more of the following is desired: ITIL, ISO 27000, COBIT, CISSP, SANS, CISA, Security+, CMMC. Excellent communication, organizational, and documentation skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills: Experience with regulatory compliance requirements (SOX, GDPR, HIPAA, etc.). Familiarity with enterprise risk management and IT service management (ITSM) practices. Proven ability to support process improvements in IT risk and compliance programs.

[JD] CX Specialist Employment Type: Full-time, Exempt Pay Range: $70,000 - $85,000/year + Eligible for annual performance-based bonus Benefits: 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Comprehensive Health/Dental/Vision Insurance, Generous Paid Time Off, Flexible Work Hours, Wellness Days, Creative Days, Monthly Team Building Budget and more! About Us CJ Olive Young introduced the first Korean Health & Beauty store in 1999, pioneering the industry and becoming Korea's No. 1 Health & Beauty store. With over 1,390 stores across Korea and a global network reaching 150 countries, OLIVE YOUNG is now evolving into a Global Lifestyle Platform that brings the best of Health & Beauty to customers worldwide. CJ Olive Young USA, Inc. is a dynamic Health & Beauty retailer specializing in skincare and cosmetics in North America! As we expand, we are also curating a selection of local U.S. beauty brands, bringing innovative and high-quality products to our customers. Job Summary We are seeking a Customer Experience (CX) Specialist to enhance the overall shopping experience for our customers. This role will focus on customer service operations, claims handling, feedback analysis, and experience optimization across various retail channels. The ideal candidate is passionate about beauty, understands customer needs, and can create strategies to improve customer satisfaction and loyalty. What You'll Do Oversee and manage customer service operations across online and offline retail channels Handle customer inquiries, complaints, and claims, ensuring prompt resolution and customer satisfaction Analyze customer feedback and data to identify areas for improvement in the shopping experience Develop and implement customer engagement strategies, including loyalty programs and personalized services Work closely with the marketing, sales, and store operations teams to align customer experience initiatives Train and support retail staff to ensure consistent and high-quality customer interactions Collaborate with HQ and cross-functional teams to enhance the overall brand experience Monitor and report on customer satisfaction KPIs and recommend improvements Qualifications Bachelor's degree in Business, Marketing, Communications, Retail Management, or a related field 4+ years of experience in customer experience, customer service, or retail operations, preferably in the beauty industry Strong problem-solving and communication skills, with a customer-first mindset Ability to analyze data and implement customer-centric solutions Experience working with customer experience management tools and service platforms Ability to multitask and work in a fast-paced retail environment Solid understanding of consumer protection laws and hands-on experience in developing or managing customer-related policies Preferred Qualifications Experience in beauty, cosmetics, or skincare retail. Familiarity with e-commerce and omnichannel customer service strategies. Bilingual in English and Korean is a plus.

ESSENTIAL FUNCTIONS: Assist NA-80 leadership in interactions with other agencies, handling real estate policy, congressional briefings, OMB engagements, and Administrator updates. Provide expert analysis on all types of real estate transactions, including acquisitions, leases, easements, licenses, permits, disposals, special authority transactions, and transfers. Review and provide insights on federal and contractor real estate actions. Assist the NA-80 Federal team in negotiations and contractual agreements for DOE-owned or controlled lands, and draft, review, and edit supporting documents to advance the NNSA NA-80 mission. Assist the NA-80 Program Execution and Infrastructure team in innovative, streamlined, and repeatable processes to improve real property mission operations. Serve as the SME for resolving questions or issues on real property matters and implementing new or revised programs. Review and assist NA-80 with GSA real property and occupancy agreements. Assist in developing new processes and efficiencies to ensure NA-80 Program Execution and Infrastructure team adheres to DOE O 430.1C, NNSA SD 430.1C, and Atomic Energy Act authorities. Support business case analysis generation and provide additional infrastructure support as required. MINIMUM QUALIFICATIONS: Clearance Required: Have or ability to obtain and maintain U.S. Department of Energy Q-level security clearance and TS/SCI. Bachelor's degree in business administration, construction management, engineering, architecture, or a related field (master's degree preferred). Minimum of 15 years in government real estate, project/program management, with a focus on commercial and federal leases and acquisitions. Evidence-based experience in Federal Real Property Acquisitions. Knowledge of records management principles, practices, and technologies. Experience with electronic document management systems. Strong organizational, analytical, and problem-solving skills. Excellent collaboration, influencing and interpersonal skills. PREFERRED QUALIFICATIONS: Active TS/Q Clearance. Master's degree in business administration, information management, or related field. 5+ years' experience as a DOE/NNSA Real Estate Contracting Officer. Experience leading multidisciplinary teams of real estate officers and experts, estimators, appraisers, schedulers and program analysts. LOCATION: This is an hybrid position in Albuquerque, NM or Washington, DC with travel to project sites across the United States. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer Paid, High Quality Employee Medical, Dental & Vision Care Low-Cost Family Health Care offered 11 Federal Holidays and 3 weeks' vacation 401k with Generous Employer Match Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify employer.

ESSENTIAL FUNCTIONS: * Assist NA-80 leadership in interactions with other agencies, handling real estate policy, congressional briefings, OMB engagements, and Administrator updates. * Provide expert analysis on all types of real estate transactions, including acquisitions, leases, easements, licenses, permits, disposals, special authority transactions, and transfers. * Review and provide insights on federal and contractor real estate actions. Assist the NA-80 Federal team in negotiations and contractual agreements for DOE-owned or controlled lands, and draft, review, and edit supporting documents to advance the NNSA NA-80 mission. * Assist the NA-80 Program Execution and Infrastructure team in innovative, streamlined, and repeatable processes to improve real property mission operations. Serve as the SME for resolving questions or issues on real property matters and implementing new or revised programs. * Review and assist NA-80 with GSA real property and occupancy agreements. * Assist in developing new processes and efficiencies to ensure NA-80 Program Execution and Infrastructure team adheres to DOE O 430.1C, NNSA SD 430.1C, and Atomic Energy Act authorities. * Support business case analysis generation and provide additional infrastructure support as required. MINIMUM QUALIFICATIONS: * Clearance Required: Have or ability to obtain and maintain U.S. Department of Energy Q-level security clearance and TS/SCI. * Bachelor's degree in business administration, construction management, engineering, architecture, or a related field (master's degree preferred). * Minimum of 15 years in government real estate, project/program management, with a focus on commercial and federal leases and acquisitions. * Evidence-based experience in Federal Real Property Acquisitions. * Knowledge of records management principles, practices, and technologies. * Experience with electronic document management systems. * Strong organizational, analytical, and problem-solving skills. * Excellent collaboration, influencing and interpersonal skills. PREFERRED QUALIFICATIONS: * Active TS/Q Clearance. * Master's degree in business administration, information management, or related field. * 5+ years' experience as a DOE/NNSA Real Estate Contracting Officer. * Experience leading multidisciplinary teams of real estate officers and experts, estimators, appraisers, schedulers and program analysts. LOCATION: This is an hybrid position in Albuquerque, NM or Washington, DC with travel to project sites across the United States. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS * Employer Paid, High Quality Employee Medical, Dental & Vision Care * Low-Cost Family Health Care offered * 11 Federal Holidays and 3 weeks' vacation * 401k with Generous Employer Match * Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify employer.

Job Description Space Launch Subject Matter Expert Sigmatech, Inc. is seeking a highly qualified and motivated Space Launch Subject Matter Expert to support the Office of Space Launch for the National Reconnaissance Office in multiple locations. This position requires the ability to integrate launch activities from concept development to day of launch and on-orbit operations. The position will provide mission management and requirements integrated into all phases of planning and execution of NRO program support encompassing satellite-to-launch vehicle integration for all missions across the launch manifest. The candidate will integrate information and assess the overall launch status and readiness to support and meet multiple milestones and mission scenarios. This is an exciting opportunity to work in the high operations tempo launch environment of the NRO. Responsibilities Maintain complete and effective coordination, technical exchange and liaison with Government and Contractor counterparts Facilitate and coordinate development of mission requirements documents Coordinate and track status of Spacecraft, Launch Vehicle and Payload Processing facility plans, concepts of operations and procedures with the launch base and approval authorities Consolidate, communicate and manage all requirements utilizing tracking tools. Verify implementation of all mission requirements in support of established mission milestones Assess launch capability and/or technical baseline engineering changes for mission impacts Support the validation of requirements for equipment/facility modifications or enhancements and track to ensure mission critical requirements are implemented Recommend assignment of requirements to appropriate service providers Organize, document, execute and verify Launch Site, Launch IT and Launch Communication requirements in accordance with mission requirements Develop, maintain, and communicate Mission Support Baselines in accordance with the Enterprise Management Framework Coordinate and integrate requirements with all service providers Required Qualifications Must have an active Top Secret security clearance with SCI eligibility and Counterintelligence Polygraph Master's degree from an accredited institution in relevant field (10 years of experience in a relevant field may be substituted for the education requirement) Strong attention to detail Experience working successfully across multiple organizations and levels of seniority to include senior executives Experience communicating effectively and concisely using a variety of styles and techniques appropriate to the audience Proficiency using Microsoft Office and other standard computer applications Ability to adapt to rapidly changing work environments while maintaining flexibility and versatility Excellent organizational skills: ability to plan, track and maintain due dates Exemplary writing and editing skills Experience fostering stable and productive working relationships that promote cooperation EEO employer **This job is contingent upon contract award**

S&K Federal Services, LLC is seeking a Subject Matter Expert to assist the Department of Energy (DOE) with the oversight and management of the clean-up activities at the Portsmouth Gaseous Diffusion Plant (GDP)/site in Pike County, Ohio and the Paducah GDP/site in Paducah, Kentucky; operation of the Depleted Uranium Hexafluoride Conversion Project (DUF6) in Pike County, Ohio and Paducah, Kentucky; and to provide various technical engineering functions, information technology infrastructure support, S&S oversight, and general administrative support for all of the PPPO sites. (This position is on site at Portsmouth/Paducah Project Office (PPPO).) Technical Support Services Evaluate on-site contractor's compliance with applicable requirements or Regulations and against all applicable programs and procedures including but not limited to the Quality Assurance Surveillance Plan (QASP); Safety Basis; and Work Plans; Provide technical review of documents, plans, programs, procedures, deliverables, and other items (e.g. critical decision milestones, Design Work Packages, Optimization Plans, utility isolation plans (to ensure security, emergency plans, accident alarms, etc., concur with site safety requirements)) as directed, providing document sufficiency information to DOE; Provide support to the PPPO to integrate, process, track, analyze, and report data for assigned PPPO projects in the following areas: project management, readiness review, project control, life cycle planning, performance measurement, budget planning and execution, and financial management; Participate in required meetings, conference calls, conferences, and other similar forums relating to project integration responsibilities and shall be available to respond to formal and informal DOE requests for information; Provide consolidated data to DOE in the form of reports, spreadsheets, briefing materials, planning and budgeting submittals, data calls from different sources, and ad hoc requests; Review the on-site tenants' (as applicable) and contractors' work status, progress, and schedule; develop and review cost estimates; review subcontracts and other contractual agreements; Provide technical review and comment on contract changes including major system upgrades, modifications, and retrofits; Assist DOE with drafting of contract documents, letters, reports, briefings, presentations; develop checklists; and other correspondence as requested related to the on-site contractors. Support DOE with determining the adequacy of comment resolutions and providing timely responses and document revisions. Provide recommendations to DOE with adequately written justification, and support DOE's timely resolution of all issues identified by the Contractor, by DOE, or by other outside stakeholders; Provide expertise in site utility reconfiguration and reconstitution to include potable and non-potable water, sewer, power (including compliance assessment support for the North American Electric Reliability Corporation (NERC) activities) and gas; and Provide technical support of the leasing/de-leasing of facilities including, but not limited to, walk downs, review of data, and checklist development. Administration Participate in the revision, as necessary, of the Protocol for the Environmental Regulatory Processes for the Transfer of Real Property at the U.S. Department of Energy Portsmouth and Paducah Sites. Volume 1: Uncontaminated Property; Participate in the development, as necessary, of the Protocol for the Environmental Regulatory Processes for the Transfer of Real Property at the U.S. Department of Energy Portsmouth and Paducah Sites. Volume 2: Effectiveness Determination and Volume 3: Covenant Deferral; Participate in the revision, as necessary, of the PPPO Procedure, Planning for Due Diligence for Real Property Transfer; Provide screening of proposed real property actions against existing NEPA documents, including categorical exclusions and the Environmental Assessment (EA) for reuse (in development); Prepare CERCLA 120(h) or equivalent environmental baseline information to support real property transfer, including environmental due diligence research, such as title and deed research, spill and release records review, and risk analysis efforts using data provided by DOE or its contractors to demonstrate suitability to transfer. This also includes coordination with the EMCBC on transfer documentation content and suitability for submittal to the appropriate organization; Participate in the PPPO and DOE HQ Property Transfer Working Groups to provide information on the status of Portsmouth and Paducah activities and to seek guidance on transfer topics of interest, such as Lessons Learned, applicable to PPPO sites; Provide information to DOE on additional reviews that may be needed, including their scope, content and/or if the existing documentation is not sufficient to support a proposed property transfer; Provide support and assistance in the areas of transfer package development, including assistance in responses to DOE comments on future plans, economic projections, and other details that may be needed to further a transfer package; Complete, upon request by the CO, any NEPA EA or Findings of No Significant Impact (FONSI) associated with property transfers and ensure appropriate stakeholder engagement to support effective decision making; and Provide oversight, project management support and provide recommendations to improve the successful transfer of real property to requesting organizations. Since future reuse of the two (2) sites is being considered, the Contractor shall monitor the site-wide environmental assessment, participate in public meetings and must be prepared to submit appropriate documentation to support these efforts. Prepare and present reports and briefings as necessary. Participate in periodically required training. Education Must have a Bachelor's Degree or higher from an accredited college or university in an appropriate technical field, or equivalent approved by DOE. Experience Twenty-five years of relevant, practical experience in a subject field that demonstrates expert level in Deactivation and Demolition (D&D), Environmental Remediation (ER), surveillance and maintenance (S&M), infrastructure and operations oversight preferred Ten years of project management experience with similar size, scope and complexity to PPPO projects Expert is a highly skilled individual who has an acknowledged, and/or technological expertise in the specific functional tasks required for performance in an individual task order. Extensive experience in all aspects of project planning and scheduling, cost estimating and monitoring, and quality review Extensive experience in using related knowledge and judgment to plan and accomplish programmatic goals and objectives Demonstrated ability to coordinate and integrate a variety of professional disciplines to achieve project goals Demonstrated innovative and proactive project management approach along with strong verbal and written communication skills Nuclear facility experience DOE experience is preferred License, Cert or Registration Must have current drivers' license. Must have proof of U.S. citizenship. Must be able to obtain and retain a US Government security clearance. Special knowledge, skills, & abilities Must possess an excellent understanding of technical issues and be able to communicate them effectively verbally and in writing. Must be able to draft professional quality correspondence, reports, briefings, and other communications. Must be able to communicate effectively before groups of senior-level customers in the DOE and within the company. Must be able to successfully perform advanced mathematical functions as required. Must have demonstrable fluency with computers, software, and general office equipment. Must demonstrate and be able to apply common sense when carrying out written or verbal instructions. Must possess problem solving and analytical skills. Must be able to multitask, prioritize daily work schedule so that production goals are met, and adapt to changing requirements. SKT, Inc. is an AA/EEO/Veteran/Disabled employer. For a general description of benefits, please visit: *************************************