Senior Specialist jobs at ServiceNow

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Description: The Access Management Specialist role is responsible for processing security and access permissions for various individuals requiring building access. They also serve as a customer service representative, assisting with access control requests and troubleshooting badge-related issues. Other responsibilities include managing inventory, generating reports, and assisting with alarm remediation. Key Responsibilities: Lead day-to-day global badge operations management Hands-on operational involvement including processing Jira tickets, supporting new employee onboarding, and driving continuous program improvements Implement secure access zones and aide in the development of physical access infrastructure that supports identity management and RBAC/ABAC policies Required Qualifications: Minimum of 1-3 years of experience in Security, Badging, Access Control fields. Proven experience with security access control systems (e.g., CCure, Kastle, Brivo, and property management access platforms) Strong background in access management within security operations Experience with Genetec is highly preferred Work Schedule: Primary schedule: Monday through Friday 8am to 5pm Flexibility to provide support on weekends as business needs arise Compensation Estimated Pay Range:30/hr-40/hr. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

We're looking for a highly organized and proactive Operations Coordinator to support our Operations Supervisor in driving efficiency across all administrative, operational, project, and purchasing activities. In this role, you'll be the go-to connection between departments, vendors, and customers - ensuring projects stay on track, deadlines are met, and clients receive exceptional service. Responsibilities: Provide daily support to the Operations Supervisor and team with a variety of operational and administrative tasks. Collaborate closely with engineers to track project progress, timelines, and deliverables. Manage vendor communications, orders, parts, and services to ensure timely delivery for ongoing projects. Help maintain project schedules and follow up on action items from weekly production meetings. Monitor department performance metrics and vendor reliability to support operational improvements. Assist with purchasing and procurement to ensure all materials and services align with project needs. Maintain positive relationships with clients and staff, handling inquiries professionally and efficiently. Respond to customer emails regarding project updates and timelines. Organize and schedule meetings, presentations, and internal events; send reminders and prepare materials as needed. Manage appointments and calendars for supervisors and key stakeholders. Create and maintain accurate databases, records, and documentation (both electronic and paper). Support general office operations including filing, ordering supplies, and phone/email communication. Qualifications: Bachelor's degree in Engineering required; Mechanical Engineering preferred. 5+ years of experience in operations, preferably within a manufacturing or engineering environment. Strong organizational, multitasking, and time management skills - you know how to keep things moving. Osana software experience preferred. Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Excellent written and verbal communication and customer service skills. A self-starter who can work independently and take ownership of tasks. Ability to prioritize and adapt in a fast-paced, dynamic environment.

While the focus is on dashboards on Tableau or equivalent (including the SQL required for that and data extraction), Looking for some Map based analytics and geospatial capabilities - directionally. Required Skills & Experience 10+ years of IT experience. Hands-on experience with Tableau dashboard design and development. Strong expertise in geospatial analytics, map creation, and GIS concepts. Proficiency with CARTO (spatial SQL, data ingestion, map building, location intelligence). Proficiency in SQL for data extraction and spatial queries. Familiarity with spatial data formats (shapefiles, geo JSON, KML). Strong problem-solving and storytelling ability with data. Preferred Skills Experience with Python or R for geospatial analysis and automation. Knowledge of Tableau Prep or ETL pipelines for spatial + business data. Familiarity with cloud platforms (Snowflake, BigQuery, Redshift, AWS, Azure). Exposure to advanced spatial statistics or predictive modeling.

Immediate need for a talented Specialist 2 - Operations. This is a 12+ Months Contract opportunity with long-term potential and is located in New Brunswick, NJ (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-93647 Pay Range: $30 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: User support and issue resolution in close co-operation with the global reporting support team. Support the business during the monthly and quarterly close process relating to reporting Assist in managing Legacy reporting on Tableau for Medtech. Participation in creating documentation of Operational and Enhancement Processes. Understand the financial impact of reconciling and ensuring data integrity and working with systems teams to repair any data or reporting issues. Perform as an expert in understanding ERP data feeds utilized within the reporting solution; understand the lowest levels of data available to facilitate related investigations and recommend appropriate action. Contribute continuously to the improvement of overall data quality. Maintain and improve a strong internal control environment. Business Relationships Business partner with stakeholders to resolve reporting defects. Support Commercial analysts on how to utilize the reporting solutions to develop expert local knowledge. Understand data flows, financial reports, and report calculations Act as the intermediary between the system and business to ensure voices are heard, actively provide feedback to related teams, and resolve issues, as necessary. Partnering with IT and other support groups in CFIN, Datahub, Master Data, Internal / Governance Reporting Teams, etc., to resolve reporting issues. Participate in knowledge transfer sessions for new reports, sector deployments, etc., as they go live in production. Key Requirements and Technology Experience: Skills-Finance, Accounting, or Financial Accounting, SAP (AFO and SAC),Tableau, Financial reports/reporting, data integrity/Data/ Master Data. Qualified or studying Finance / Accounting or BI. Systems qualifications preferred, SAP (AFO and SAC), BW, Tableau Analytical, problem-solving, willingness to learn, attention to detail, and initiative to follow through on directives. Sensitivity to knowledge of global partners/cultures/norms is critical for this role and required. Good communication skills, operate with a degree of independence, and can collaborate in a highly matrixed environment. Strong technical/analytical skills with a complex financial accounting and systems environment. Ability to deal with ambiguity. Proactive, High energy, positive/can-do attitude and self-motivated is a must. Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Job Title: WINS Developer / Subject Matter Expert (SME) Experience 10+ years in Mainframe development with strong WINS application expertise The WINS Developer / SME will design, develop, and maintain WINS-based solutions, ensuring seamless integration with PolicyCenter and other insurance systems. This role requires deep functional and technical knowledge of WINS, strong COBOL programming skills, and experience in insurance domain processes. Key Responsibilities • Analyze business and functional requirements related to WINS and translate them into technical specifications. • Develop, enhance, and maintain WINS application components using COBOL and mainframe technologies. • Perform integration with PolicyCenter and other Guidewire modules, ensuring accurate data mapping and transaction processing. • Conduct root cause analysis for production issues and provide timely resolutions. • Collaborate with business analysts, QA teams, and client stakeholders to ensure delivery quality. • Support phased migration strategies and roadmap execution for WINS modernization or sunsetting initiatives. • Document functional and technical workflows, including mapping logic for transactions like audits, cancellations, and endorsements. • Provide SME-level guidance on WINS dependencies, assumptions, and integration points. • Participate in code reviews, performance tuning, and compliance with security standards. Required Skills (Expanded) Mainframe Development Expertise • COBOL, JCL, VSAM, DB2, CICS, and mainframe utilities. • Strong debugging and performance tuning skills. WINS Application Knowledge • Deep understanding of WINS architecture, transaction flows, and audit logic. • Ability to analyze legacy code and identify dependencies. Integration & Mapping • Experience integrating WINS with Guidewire PolicyCenter and other insurance systems. • Knowledge of data mapping for policy transactions (new business, renewals, endorsements, cancellations). Insurance Domain Expertise • Commercial Auto, Workers Compensation, and policy servicing processes. • Familiarity with rating, underwriting, and audit workflows. Tools & Methodologies • JIRA for Agile/Scrum project tracking. • Change management tools (Control-M). • Familiarity with DevOps practices for mainframe environments. Soft Skills • Strong analytical and problem-solving abilities. • Excellent communication and stakeholder management skills. • Ability to mentor junior developers and guide cross-functional teams. Preferred Skills • Experience with modernization initiatives (e.g., migration from WINS to modern platforms). • Knowledge of AI-assisted reverse engineering for legacy systems. • Exposure to cloud integration strategies for insurance applications.

Job title: Associate Vegetation Management Specialist Duration: 12 months contract (W2) Onsite: Valid driver's license; occasional travel for field shadowing. Key Skills: Vegetation coordination, contractor oversight, customer communication, regulatory compliance, work order processing, data analysis, documentation, MS Office Job Description The Associate Vegetation Management Specialist supports vegetation clearance programs by coordinating crew schedules, facilitating communication between customers, contractors, and internal teams, processing work orders, and assisting with program reporting and documentation. The role requires strong communication, analytical ability, and the capacity to manage a high volume of customer inquiries while supporting safe and efficient vegetation operations. Key Responsibilities: Coordinate vegetation clearance schedules and dispatch contracted crews based on project priorities. Serve as liaison among customers, contractors, and internal field teams to resolve vegetation-related issues. Manage high-volume phone and email communication, document inquiries and resolutions. Review and process vegetation management documentation with accuracy and regulatory compliance. Provide guidance to contractors to ensure safe and efficient vegetation practices. Collaborate with forestry, landscape, and business support teams to maintain workflow efficiency. Analyze vegetation data, prepare reports, and support program evaluation and improvements. Assist with process improvements and special projects as assigned. Qualifications: Understanding of vegetation regulations and industry practices. Proficiency in Microsoft Office and customer management tools. Strong verbal and written communication skills with a customer-focused approach. Ability to manage multiple priorities in a fast-paced environment. Valid driver's license; occasional travel for meetings or field shadowing. Work Environment: Office-based role with frequent communication across teams and stakeholders. Occasional travel may be required for field visits or team meetings. Experience: 2+ years of experience in vegetation management, utilities, or a related regulated environment. Education: Bachelor's degree in forestry, natural resources, environmental science, communications, or related field, or equivalent experience.

Are you an experienced Operations Specialist to can excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Operations Specialist to work at their company in Hialeah, FL. First point of contact for inquiries received in the Latam (Brazil) Client Servicing department from high-revenue clients via email or phone channel. Day-to-day activities will include being responsible for reading, analysing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Qualifications: Fluent English and Portuguese - Spanish a Plus Microsoft Office Strong attention to detail Preferred: 1-2 years Banking/Financial industry experience. 1 year of experience working with customers. Oral & Written Communication Active Listening Time Management Critical Thinking Relationship Building Collaborating Quality Assurance Problem Solving Multitasking (i.e., the ability to navigate multiple computer systems while interacting with the customer) Microsoft Excel Microsoft Outlook Microsoft PowerPoint Microsoft Word

Immediate need for a talented Provider Integration Specialist. This is a 04 Months Contract opportunity with long-term potential and is located in Norwood ,OH(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-93110 Pay Range: $45 - $47/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Physician onboarding; may consider locum recruiter. Required: Organized, positive attitude (Include within key requirements, Must have skills: - At least two and half (2.5) years of experience with significant physician interaction Must Have Bachelor's Degree At least five (5) years of process improvement and/or project management experience in a healthcare environment. Demonstrated knowledge and application of Lean and/or Six Sigma process improvement. Knowledge and application of a wide variety of advanced performance improvement tools and methods. Strong organizational skills leading a combination of direct and dotted line reporting relationships. Exhibits strong, collaborative leadership qualities. Outstanding internal and external communication skills, with a demonstrated ability to connect with people. Ability to prioritize and deliver on key initiatives. Demonstrated commitment to the highest standards of performance within time and budget constraints. High levels of initiative, drive and poise coupled with qualities of maturity, professionalism, flexibility, and patience. Unquestionable integrity and business ethics. Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Title: Senior System Analyst - SAP S/4HANA Order to Cash (O2C) Duration: FTE/Perm Salary: 130-150k The Senior System Analyst - SAP S/4HANA Order to Cash (O2C) will play a key role in driving digital transformation and delivering scalable solutions across the Order-to-Cash lifecycle. This position requires expertise in SAP S/4HANA with integrations to commerce platforms, EDI systems, and digital payment providers. The role is responsible for designing, implementing, and optimizing O2C processes to enable seamless customer order experiences, efficient supply chain execution, and compliant financial outcomes. Responsibilities SAP O2C Functional Design & Delivery Serve as the functional lead for end-to-end Order to Cash processes in SAP S/4HANA. Configure and support SD modules, including order management, pricing, delivery, invoicing, and billing. Implement ATP (Available-to-Promise), Credit Management, Billing Plans, and Returns processing. Commerce Platform Integration Design and manage real-time integrations between SAP S/4HANA and digital commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud). Support order capture, availability checks, promotions, and order fulfillment across B2C and B2B channels. EDI Integration Define and manage customer-specific EDI transactions (850, 855, 856, 810, 820). Troubleshoot and enhance interfaces using middleware platforms such as SAP Integration Suite, TrueCommerce, or OpenText. Digital Payment Integration Integrate digital payment providers (e.g., Stripe, Adyen, PayPal) into SAP S/4HANA. Ensure real-time payment authorization, capture, and reconciliation across web and mobile orders. Collaborate with Finance and Security teams to ensure PCI-DSS compliance and fraud protection. Operational Support & Optimization Provide Level 3 support for SAP SD and integrated solutions. Identify automation opportunities across O2C processes using workflow and output management tools. Partner with supply chain, finance, and customer service teams to streamline order fulfillment. Documentation & Compliance Maintain functional specifications, configuration guides, test scripts, and training materials. Support audits and compliance activities, including SOX and process control adherence. Required Qualifications Bachelor's degree in Computer Science, Information Systems, Business, or related field. 5-8 years of SAP SD experience with deep Order to Cash knowledge. 2+ full lifecycle SAP S/4HANA implementations (Public or Private Cloud preferred). Experience integrating commerce platforms (Salesforce or SAP Commerce Cloud) with SAP. Strong knowledge of EDI standards (ANSI X12, EDIFACT) and integration platforms (e.g., SAP CPI, TrueCommerce). Hands-on experience with digital payment providers and SAP payment configurations. Familiarity with output management, BRF+, billing customization, and interface troubleshooting. Strong problem-solving skills and ability to work cross-functionally. Preferred Qualifications Knowledge of SAP BRIM or Subscription Billing. Experience in consumer products or retail operations, including trade promotions and replenishment. Familiarity with SAP Fiori, REST/OData APIs, and SAP BTP extensions. Understanding of S/4HANA Public Cloud extensibility options. Agile/Scrum project experience or certification.

Immediate need for a talented Contract Specialist .This is an initial 06+ months contract opportunity with potential hire and is located in Philadelphia, PA ( Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-95132 Pay Range: $30 - $33 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Skills; Must have experience in Power BI Must have experience in CRM tools like Microsoft Dynamics, Salesforce, HubSpot CRM, Zoho CRM, SAP CRM Must have experience in managing contracts and agreements Strong leadership and communication skills. Ensuring that all finalized contracts and agreements are fully executed, imaged, and filed electronically Ensuring that all finalized contracts and agreements are fully executed, imaged, and filed electronically Triaging and assigning contract and agreement drafting to team members Our client is a leading Health Insurance Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Title- SAP FI/CO Specialist with VIM Position- Full Time JD Essential Functions Lead the end-to-end implementation and enhancement projects for SAP Financial Accounting & Controlling (SAP FI/CO) modules including gathering requirements, configuration, creating test conditions, UAT, training materials and implementation. Collaborate with business owners, IT, and OPI Group to gather requirements and translate them into functional specifications while ensuring an environment of continuous improvement and process optimization. Configure and customize SAP FI (GL, AP, AR, AA) CO (CCA, PCA) and other Finance Technology Platforms. Provide expert level support for SAP Finance modules, including troubleshooting and issue resolution. Conduct workshops, training sessions, and documentation for end-users, project. Participate in OPI Global IT summits addressing problem resolution, process optimization, and best practices Ensure compliance with OPI Group standards, OPI US, audit and financial regulations. Manage change requests, incidents, and master data integrity. Minimum Requirements Bachelor's degree in information systems, Data Analytics, Data Science, Computer Science, Statistics, or a related field. Five (5) years of experience in SAP FI/CO. VIM OPI Project Management Cloud Solid understanding of financial processes and integration points with other SAP modules. Required Certifications, Licenses, and Registrations SAP FI/CO certification preferred. PMP or other project management certifications are advantageous. Knowledge, Skills, and Abilities Excellent communication, analytical and problem solving skills. Deep functional knowledge of SAP FI/CO. Ability to design and optimize SAP solutions to meet business needs. Skilled in writing functional specifications, test scripts and training materials. Proficiency in SAP integration tools and middleware. Ability to work independently and manage multiple priorities in a fast-paced environment. Fluent in English; additional languages are a plus, especially Greek. Key Skills / Words: (at least 6) SAP IT Technology Finance Accounting FI/CO SAP FI/CO VIM Vendor Invoice Management Project Management

Job Title: Dispatch Specialist Working hours: 5:00am -2:00pm (Monday-Friday) Note: Working on weekends, evenings, and holidays might be required. Setup: Onsite Term: Full time and permanent Pay Ranges: $21.00/hr to $23.00/hr Benefit details 401K match is 4% after 6 months, PTO: 10 days per year, Sick Leave: 5 days, Medical/vision/dental insurance all provided with different plan options Benefits start 1st of month after 60 days. Overview We are seeking a highly organized and proactive Dispatch Specialist to join our dynamic operations team. In this critical role, you will be the central hub of communication for our Delivery Service Partners (DSPs) and drivers, ensuring the efficient execution of daily routes and the highest standards of delivery performance. Your ability to solve problems in real-time, monitor key metrics, and support our field team will be essential to our success. Key Responsibilities: Route Management & Dispatch: Schedule and dispatch DSPs and drivers to assigned routes based on induction schedules, customer demands, and on-the-fly requests. Real-Time Driver Support: Provide live support to drivers during delivery hours, assisting with exception handling, navigation issues, and delivery problems to ensure successful first-attempt deliveries. Performance Monitoring & Training: Monitor driver performance against company standards, including photo quality and delivery success rates. Partner with management to coach and train drivers on best practices as outlined in the company delivery guide. Issue Resolution & Communication: Proactively contact drivers, DSPs, and recipients via softphone (calls/text) and company-provided systems to verify and resolve delivery issues, ensuring accuracy and customer satisfaction. Field Support & Escalation: Periodically conduct ride-alongs with drivers within assigned territories to directly observe, diagnose, and resolve chronic delivery problems. Delivery Failure Analysis: Meticulously monitor, review, and validate the reasons for all failed delivery attempts. Work with drivers to address and correct any discrepancies in their reporting. Returns Processing: Efficiently process all returned undeliverable packages at the sorting center to facilitate valid redelivery attempts or final disposition. Team Collaboration: Assist management with DSP and driver recruitment, screening, onboarding, and performance monitoring activities. Qualifications & Skills: HS diploma or equivalent required; associate or bachelor's degree is a plus. Proven experience in a dispatch, logistics, or fleet coordination role. Exceptional communication and interpersonal skills, with the ability to relay information clearly and calmly under pressure. Strong problem-solving abilities and a proactive approach to identifying and resolving issues. Tech-savvy, with proficiency in using laptops, dispatch software, and communication tools (softphones, SMS). Ability to analyze data and driver metrics to identify trends and areas for improvement. Highly organized with the ability to manage multiple tasks and priorities simultaneously. Willingness to periodically conduct ride-alongs in the field. A valid driver's license is required.

IDR is seeking a Contract Specialist to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Contract Specialist: Data Entry Routing contracts Charging City departments for IT services Setting up new accounts Creating billing/invoices Updating spreadsheets/databases Other administrative duties as required Required Skills for the Contract Specialist: 2+ years working in an administrative/procurement position Prior professional experience working with clients/vendors for invoicing/billing support Professional experience using Excel for procurement processes Bachelors or Associates Degree Preferred What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row

Job Title: Business Level Bilingual Mandarin - Dispatch Specialist - Hayward, CA (No Experience Needed) Term: Full time and Permanent Working hours: 5am - 2pm (Weekend need to be available) Pay Ranges: $21.00/hr to $22.00/hr Benefit details 401K match is 4% after 6 months, PTO: 10 days per year, Sick Leave: 5 days, Medical/vision/dental insurance all provided with different plan options Benefits start 1st of month after 60 days. Overview We are seeking a highly organized and proactive Dispatch Specialist to join our dynamic operations team. In this critical role, you will be the central hub of communication for our Delivery Service Partners (DSPs) and drivers, ensuring the efficient execution of daily routes and the highest standards of delivery performance. Your ability to solve problems in real-time, monitor key metrics, and support our field team will be essential to our success. Key Responsibilities: Route Management & Dispatch: Schedule and dispatch DSPs and drivers to assigned routes based on induction schedules, customer demands, and on-the-fly requests. Real-Time Driver Support: Provide live support to drivers during delivery hours, assisting with exception handling, navigation issues, and delivery problems to ensure successful first-attempt deliveries. Performance Monitoring & Training: Monitor driver performance against company standards, including photo quality and delivery success rates. Partner with management to coach and train drivers on best practices as outlined in the company delivery guide. Issue Resolution & Communication: Proactively contact drivers, DSPs, and recipients via softphone (calls/text) and company-provided systems to verify and resolve delivery issues, ensuring accuracy and customer satisfaction. Field Support & Escalation: Periodically conduct ride-alongs with drivers within assigned territories to directly observe, diagnose, and resolve chronic delivery problems. Delivery Failure Analysis: Meticulously monitor, review, and validate the reasons for all failed delivery attempts. Work with drivers to address and correct any discrepancies in their reporting. Returns Processing: Efficiently process all returned undeliverable packages at the sorting center to facilitate valid redelivery attempts or final disposition. Team Collaboration: Assist management with DSP and driver recruitment, screening, onboarding, and performance monitoring activities. Qualifications & Skills: HS diploma or equivalent required; associate or bachelor's degree is a plus. Proven experience in a dispatch, logistics, or fleet coordination role. Exceptional communication and interpersonal skills, with the ability to relay information clearly and calmly under pressure. Strong problem-solving abilities and a proactive approach to identifying and resolving issues. Tech-savvy, with proficiency in using laptops, dispatch software, and communication tools (softphones, SMS). Ability to analyze data and driver metrics to identify trends and areas for improvement. Highly organized with the ability to manage multiple tasks and priorities simultaneously. Willingness to periodically conduct ride-alongs in the field. A valid driver's license is required.

Responsible for functional areas of Portfolio Operations within a product led organization that include the following but not limited to capital allocation, capital budget governance, operating budget governance, capacity management, vendor performance governance and contracts management. About the Role Under general supervision of a Portfolio Ops Lead and in conjunction with the Principal Portfolio Lead, direct activities related to one or more Portfolio Operations function while also building expertise in other functions. Responsibilities Project time tracking Processing of purchase orders and invoicing Operating budgets Capital budgets Contract management Capacity / Resource planning Estimating for business cases Qualifications 2-5 years of overall experience Proven track record of delivering objectives on time and within budget Proven problem solving and organizational skills Excellent communication and presentation skills to effectively communicate information to customers and to all levels with the organization Should be able to participate in audits and other functionally related activities Should develop a mindset of driving data driven decisions and support other stakeholders in the same as well Required Skills Placing Coupa purchase orders and processing invoicing for projects Working in Clarity (or ability to learn system) to assist with resource and project updates for project and time management Ability to work well in Excel and Power Point Top 3 skills: Placing Coupa purchase orders and processing invoicing for projects Working in Clarity (or ability to learn system) to assist with resource and project updates for project and time management Ability to work well in Excel and Power Point

BC forward is currently seeking a highly motivated Onboarding Specialist for an opportunity in Indianapolis, IN. Onboarding Specialist Duration: Full-Time Employee Travel: None Work Requirement: W2, sponsorship cannot be provided for this role. Pay Range: $40,000/year. Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Summary: The position's primary responsibility is to initiate, manage, & complete all new hire requirements for a variety of clients globally. This position requires excellent customer service, a strong sense of urgency, and problem-solving. This is a high-visibility role that works with multiple internal departments as well as provides regular status updates to Account Managers and Client Relationship Managers. The Onboarding Specialist will report to a Global Onboarding Lead to ensure timely completion of deadlines and delivery targets. The ideal candidate will be flexible, eager to learn and develop a compliance/client knowledge base and possess strong communication skills across multiple platforms (Office Teams, Outlook, vendor systems, Skype, phone, etc). This is an exciting, fast-paced environment with new challenges daily. Responsibilities include: Initiate and monitor background checks and drug screens. Initiate and monitor standard new hire paperwork (Form W-4, I-9, state-specific compliance forms etc.) Verify and maintain all pertinent data fields within internal systems to ensure minimal back-office errors. Learn and contribute to state and Federal compliance procedures and deadlines. Interact with account managers, department heads, and various team leaders to ensure timely delivery of candidates. Communicate background check / drug screen results in compliance with all state and Federal laws Coordinate start details with candidate and client Maintain accurate data entry of new hire information into appropriate systems (ADP, Benefocus, Vendor Management System) Provide multiple, daily status updates to Global Onboarding Manager Work through challenging problems, solo and in a team environment, to ensure candidates are delivered in a timely manner and fully compliant with all local, State, and Federal regulations. Assist with miscellaneous tasks, projects, and initiatives as needed. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. About BCforward: BC forward began as an IT business solution and staffing firm. Founded in 1998, BC forward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BC forward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BC forward to deliver uniquely configured IT staffing and project solutions over the years of catering to our customers' specific needs. BC forward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. ***************** ************************** We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Deltek Specialist - AEC / Professional Services Salary: $115K-$135K DOE About the Role A leading AEC-focused professional services firm is seeking an ERP Specialist with hands-on Deltek experience to manage and optimize enterprise systems. This role combines system administration, process improvement, reporting, and training, while collaborating with Finance, Operations, HR, Marketing, and Project Leadership. Responsibilities Serve as primary Deltek ERP administrator and SME Configure systems, manage workflows, maintain data integrity, and support upgrades Lead rollouts, enhancements, and integrations Streamline processes and implement best practices Build dashboards, KPIs, and reports to support decisions Train teams and provide ongoing support Requirements 7-10+ years ERP experience in AEC/project-based consulting Strong hands-on Deltek ERP expertise Knowledge of project accounting, resource planning, CRM, and project management Familiarity with SQL; reporting tools (Power BI a plus) Proven cross-functional leadership and training skills Perks & Benefits Competitive benefits: medical, dental, vision, 401(k) match Flexible/hybrid work Employee ownership & professional development programs Apply Today - Reach out to Padraig @ HireIQ

The GRC Specialist will support the Information GRC team, reporting to the Sr. Director of IGRC within the Information Risk Management organization. This role is responsible for assisting with the execution of IT control training, remediation activities, and supporting IT compliance assessments. The ideal candidate will have strong IT audit experience, exceptional communication skills, hands-on knowledge of IT controls, extensive documentation capabilities, and the ability to work collaboratively to drive remediation and training initiatives. What you will do: Assist in the execution of IT control training programs for IT and business stakeholders. Support remediation efforts for IT control deficiencies, including tracking, documentation, and follow-up. Collaborate with IT teams to analyze processes, risks, and controls, and recommend practical solutions for remediation. Maintain and update IT process and control documentation to support compliance with SOX, internal policy, and regulatory requirements. Act as a resource for IT audit engagements, supporting evidence collection, issue resolution, and communication with audit teams. Help assess alignment of IT controls with frameworks such as COBIT, ITIL, and NIST. Contribute to root cause analyses and identify opportunities for process improvement in IT risk and compliance programs. Support the IGRC team in project management for compliance assessments and remediation initiatives. What you will need: Bachelor's or Technical Degree preferred (Computer Science, Information Systems, Business Administration, or related field). Equivalent industry experience with certifications or specialized training will be considered. Minimum of four years of IT audit, compliance, risk assurance, IT advisory, or internal audit experience. Strong understanding of IT controls, audit processes, and remediation best practices. Experience supporting IT control training and remediation activities. Certification in one or more of the following is desired: ITIL, ISO 27000, COBIT, CISSP, SANS, CISA, Security+, CMMC. Excellent communication, organizational, and documentation skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills: Experience with regulatory compliance requirements (SOX, GDPR, HIPAA, etc.). Familiarity with enterprise risk management and IT service management (ITSM) practices. Proven ability to support process improvements in IT risk and compliance programs.

[JD] CX Specialist Employment Type: Full-time, Exempt Pay Range: $70,000 - $85,000/year + Eligible for annual performance-based bonus Benefits: 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Comprehensive Health/Dental/Vision Insurance, Generous Paid Time Off, Flexible Work Hours, Wellness Days, Creative Days, Monthly Team Building Budget and more! About Us CJ Olive Young introduced the first Korean Health & Beauty store in 1999, pioneering the industry and becoming Korea's No. 1 Health & Beauty store. With over 1,390 stores across Korea and a global network reaching 150 countries, OLIVE YOUNG is now evolving into a Global Lifestyle Platform that brings the best of Health & Beauty to customers worldwide. CJ Olive Young USA, Inc. is a dynamic Health & Beauty retailer specializing in skincare and cosmetics in North America! As we expand, we are also curating a selection of local U.S. beauty brands, bringing innovative and high-quality products to our customers. Job Summary We are seeking a Customer Experience (CX) Specialist to enhance the overall shopping experience for our customers. This role will focus on customer service operations, claims handling, feedback analysis, and experience optimization across various retail channels. The ideal candidate is passionate about beauty, understands customer needs, and can create strategies to improve customer satisfaction and loyalty. What You'll Do Oversee and manage customer service operations across online and offline retail channels Handle customer inquiries, complaints, and claims, ensuring prompt resolution and customer satisfaction Analyze customer feedback and data to identify areas for improvement in the shopping experience Develop and implement customer engagement strategies, including loyalty programs and personalized services Work closely with the marketing, sales, and store operations teams to align customer experience initiatives Train and support retail staff to ensure consistent and high-quality customer interactions Collaborate with HQ and cross-functional teams to enhance the overall brand experience Monitor and report on customer satisfaction KPIs and recommend improvements Qualifications Bachelor's degree in Business, Marketing, Communications, Retail Management, or a related field 4+ years of experience in customer experience, customer service, or retail operations, preferably in the beauty industry Strong problem-solving and communication skills, with a customer-first mindset Ability to analyze data and implement customer-centric solutions Experience working with customer experience management tools and service platforms Ability to multitask and work in a fast-paced retail environment Solid understanding of consumer protection laws and hands-on experience in developing or managing customer-related policies Preferred Qualifications Experience in beauty, cosmetics, or skincare retail. Familiarity with e-commerce and omnichannel customer service strategies. Bilingual in English and Korean is a plus.