Servicer demographics and statistics in the US
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Servicer demographics by:
Servicer gender statistics
32.0% of servicers are women and 68.0% of servicers are men.
- Male, 68.0%
- Female, 32.0%
Servicer gender ratio
| Gender | Percentages |
|---|---|
| Male | 68.0% |
| Female | 32.0% |
Servicer gender pay gap
Women earn 91¢ for every $1 earned by men
Male income
$53,297
Female income
$48,235
Servicer gender ratio over time
This data breaks down the percentage of men and women in servicer positions over time. Currently, 32.0% of servicers are female.
Servicer gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 66.25% | 33.75% |
| 2011 | 66.09% | 33.91% |
| 2012 | 67.63% | 32.37% |
| 2013 | 68.07% | 31.93% |
| 2014 | 68.57% | 31.43% |
| 2015 | 68.45% | 31.55% |
| 2016 | 69.00% | 31.00% |
| 2017 | 69.41% | 30.59% |
| 2018 | 68.15% | 31.85% |
| 2019 | 67.72% | 32.28% |
| 2020 | 68.35% | 31.65% |
| 2021 | 67.97% | 32.03% |
Servicer related jobs gender ratio
We compared servicers with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Servicer | 68% | 32% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Servicer demographics by race
The most common ethnicity among servicers is White, which makes up 56.1% of all servicers. Comparatively, 18.0% of servicers are Hispanic or Latino and 13.3% of servicers are Black or African American.
- White, 56.1%
- Hispanic or Latino, 18.0%
- Black or African American, 13.3%
- Asian, 7.3%
- Unknown, 4.7%
- American Indian and Alaska Native, 0.6%
Servicer race
| Servicer race | Percentages |
|---|---|
| White | 56.1% |
| Hispanic or Latino | 18.0% |
| Black or African American | 13.3% |
| Asian | 7.3% |
| Unknown | 4.7% |
| American Indian and Alaska Native | 0.6% |
Servicer race and ethnicity over time
See how servicer racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Servicer race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.53% | 13.57% | 6.56% | 14.04% |
| 2011 | 63.25% | 13.86% | 6.69% | 13.91% |
| 2012 | 62.45% | 13.74% | 6.50% | 14.76% |
| 2013 | 62.80% | 13.57% | 6.67% | 14.44% |
| 2014 | 62.18% | 13.51% | 6.98% | 14.62% |
| 2015 | 61.56% | 13.26% | 6.77% | 15.74% |
| 2016 | 60.68% | 13.75% | 7.01% | 15.63% |
| 2017 | 61.59% | 13.16% | 6.97% | 15.46% |
| 2018 | 61.41% | 12.74% | 7.14% | 15.84% |
| 2019 | 61.01% | 12.94% | 6.95% | 16.35% |
| 2020 | 58.45% | 12.34% | 7.10% | 16.96% |
| 2021 | 56.13% | 13.31% | 7.27% | 17.99% |
Servicer wage gap by race
According to our data, asian servicers have the highest average salary compared to other ethnicities. Black or african american servicers have the lowest average salary at $51,733.
| Ethnicity | Salary |
|---|---|
| Unknown | $51,939 |
| White | $53,566 |
| Black or African American | $51,733 |
| Asian | $56,234 |
| Hispanic or Latino | $53,132 |
Average servicer age
See how the average age of servicers varies based on ethnicity and gender.
Male
Female
Servicer age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Servicer age breakdown
The average age of servicers is 40+ years years old, representing 49% of the servicer population.
Servicer age breakdown
| Servicer Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Servicer educational attainment
The most common degree for servicers is high school diploma, with 42% of servicers earning that degree. The second and third most common degree levels are associate degree degree at 21% and associate degree degree at 18%.
- High School Diploma, 42%
- Associate, 21%
- Bachelor's, 18%
- Diploma, 14%
- Other Degrees, 5%
Servicers by degree level
| Servicer degree | Percentages |
|---|---|
| High School Diploma | 42% |
| Associate | 21% |
| Bachelor's | 18% |
| Diploma | 14% |
| Other Degrees | 5% |
Servicer jobs you might like
Servicer wage gap by degree level
According to the data, servicers with a Master's degree earn more than those without, at $71,424 annually. With a Bachelor's degree, servicers earn a median annual income of $63,894 compared to $49,336 for servicers with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $71,424 |
| High School Diploma or Less | $44,827 |
| Bachelor's Degree | $63,894 |
| Some College/ Associate Degree | $49,336 |
Servicer employment statistics
Most servicers work for a private in the manufacturing industry.
Company size where servicers work
Below, you can see the size of companies where servicers work.
Servicer jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 37% |
Servicer jobs by company type
Employees with the servicer job title have their preferences when it comes to working for a company. For instance, most servicers prefer to work at private companies over public companies.
Servicer jobs by sector
| Company type | Percentages |
|---|---|
| Education | 4% |
| Public | 30% |
| Private | 63% |
| Government | 3% |
Servicer jobs by industry
The most common industries for servicers are manufacturing, professional and technology.
Servicer industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 18% |
| Manufacturing | 11% |
| Professional | 10% |
| Transportation | 8% |
| Hospitality | 8% |
| Technology | 8% |
| Finance | 6% |
| Health Care | 5% |
| Retail | 4% |
| Construction | 3% |
| Education | 3% |
| Pharmaceutical | 2% |
| Internet | 2% |
| Government | 2% |
| Telecommunication | 2% |
| Start-up | 2% |
| Real Estate | 2% |
| Energy | 2% |
| Media | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Insurance | 1% |
Servicer turnover and employment statistics
Servicer unemployment rate over time
The unemployment rate for servicers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Servicer unemployment rate by year
| Year | Servicer unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average servicer tenure
The average servicer stays at their job for 1-2 years, based on the 321 servicers resumes in Zippia's database.
Servicer tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 30% |
| 1-2 years | 25% |
| 3-4 years | 18% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 9% |
Servicer LGBT ratio compared to similar jobs
Review the percent of servicers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Flight Crew Scheduler | 5.53% | 117,064 |
| Tenant Selector | 6.73% | 4,356 |
| Servicer | 7.19% | - |
| Index Clerk | 8.60% | 66,339 |
| Charge Authorizer | 8.99% | 8,729 |
| Bookmobile Driver | 11.16% | 43,043 |
| Personnel Associate | 15.31% | 709 |
Similar servicer jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Flight Crew Scheduler | 5.53% | 117,064 |
| Tenant Selector | 6.73% | 4,356 |
| Index Clerk | 8.60% | 66,339 |
| Charge Authorizer | 8.99% | 8,729 |
| Bookmobile Driver | 11.16% | 43,043 |
| Personnel Associate | 15.31% | 709 |
Foreign languages spoken by servicers
- Spanish, 80.0%
- Carrier, 20.0%
Servicer languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 80.0% |
| Carrier | 20.0% |
