ServiceRocket jobs - 48 jobs

G'day!We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' and your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty-plus years and counting, we've got your back. Why is ServiceRocket the place for you 🧡 - A technology services leader of many solutions and partnerships with industry giants and household names. This allows you to team up with a world-class group of experts to execute meaningful projects.- Through your experience, you'll be able to enhance your industry knowledge and work with high-level decision-makers.- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. Our culture rocks! You'll join a fun-loving and inclusive work environment.- ServiceRocket has a dedicated leadership behaviors mindset that ensures you'll be a valued member of the team whose contribution matters. Visit our website to learn more and become a part of our Rocketeer Nation. This contractor opportunity is for a skilled Atlassian Data Center Administrator to manage our Jira and Confluence Data Center environments within the IT sector. This role encompasses infrastructure setup, installation, maintenance, continuous monitoring of application and server performance using Datadog, and integration of Jira and Confluence with other business-critical applications and systems. The successful candidate will ensure our Atlassian applications are reliable, secure, scalable, and seamlessly connected to our broader IT ecosystem. Work hours will be 9 am to 5 pm Pacific Time. What you'll be doing 💪- Design, deploy, and maintain the infrastructure for Atlassian Jira and Confluence Data Center deployments tailored to IT industry requirements.- Install, configure, and upgrade Jira and Confluence Data Center applications and related components.- Monitor application and infrastructure health using Datadog to ensure optimal performance, availability, and reliability.- Conduct web application performance investigations and implement tuning measures to optimize Jira and Confluence responsiveness and throughput.- Perform regular maintenance, including backups, patching, and capacity planning to maintain system integrity.Troubleshoot and resolve technical issues related to Atlassian products and supporting infrastructure swiftly.- Plan and implement integrations of Jira and Confluence with other internal and third-party applications, APIs, and systems to streamline workflows and data synchronization.- Collaborate with IT teams, developers, and DevOps to implement best practices for deployment, integration, and operations.- Enforce security best practices, manage user access, and ensure compliance with internal and external IT policies.- Document system architecture, integration points, operational procedures, and incident resolutions.- Analyze performance metrics and recommend optimizations to improve system scalability and efficiency.- Stay updated on Atlassian product updates, integration tools, IT industry trends, and monitoring tool enhancements. What you'll bring to the table 🧑 💻- Proven experience managing Atlassian Jira and Confluence Data Center environments in IT organizations.- Strong expertise in infrastructure setup, clustering, load balancing, and high availability configurations.- Experience with integrating Jira and Confluence via APIs, webhooks, and plugins with other enterprise applications and systems.- Proficient with Linux/Windows server environments and virtualization platforms.- Experience managing databases supporting Atlassian applications (PostgreSQL, MySQL, or Oracle).- Hands-on experience with Datadog for monitoring application and server performance, including web application performance investigation and tuning.- Solid understanding of networking, security, and backup strategies in an IT context.- Strong analytical, troubleshooting, and problem-solving skills.- Excellent communication skills and ability to work effectively within cross-functional IT teams.- Experience working in large-scale enterprise environments Our Selection Process 🔎 Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you to partner with. You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you'll meet the selection team and the executive of the area. Become a Crew Member. Join us in enabling global companies to take off. Additional Information ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at ************************************** Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email *************************.

A leading technology company is seeking a Head of Engineering for Analytics & Data Experiences to drive the vision and execution of innovative data products. This role includes overseeing architecture and design for scalable data solutions, managing a high-performing engineering team, and collaborating with stakeholders to deliver impactful solutions. The ideal candidate would possess proven experience in technical leadership and a strong background in data visualization. The position is open to remote work and offers competitive compensation across geographic pay zones. #J-18808-Ljbffr

A leading software company is seeking a Principal Machine Learning Engineer to lead the GenAI Modeling team in Seattle. This role focuses on driving technical innovations in Generative AI, including designing novel approaches and mentoring team members. Candidates should have extensive experience in AI engineering and a strong background in LLMs and NLP. The position offers competitive compensation and flexible work arrangements, allowing for both in-office and remote options. #J-18808-Ljbffr

A leading technology firm is seeking a Data Scientist to join their team in San Francisco, CA. In this remote position, you will leverage data to drive insights about products and customers, collaborate cross-functionally, and develop strategies to solve complex business challenges. Candidates must have at least 5 years of experience in Data Science, proficiency in SQL and programming languages, and familiarity with data visualization tools. This role offers competitive compensation based on geographic pay zones. #J-18808-Ljbffr

A global software company is seeking a Director, Corporate Revenue to lead revenue planning and analysis. This remote role demands strong leadership in revenue finance, with over 8 years' experience and a focus on SaaS principles. Candidates must possess excellent analytical skills and the ability to communicate insights effectively. The position offers competitive compensation, with specific pay zones depending on location. #J-18808-Ljbffr

A leading software company is seeking an Engineering Leader to join their Data Engineering team. This role focuses on building scalable data products that inform strategy and crucial decisions. The ideal candidate has extensive experience in data strategy, managing large teams, and delivering analytical solutions. You will collaborate with various teams and work in a remote position. Competitive compensation is offered with a focus on pay equity and includes a wide range of benefits. #J-18808-Ljbffr

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities Overview Atlassian is looking for a Portuguese Pre-Sales Solutions Engineer for our SMB business (enterprise customers under 1000 employees) that's passionate about being a solution expert in the sales cycle, solving our customer's hardest business problems with our products and solutions, and helping close deals. Your future team With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business's outcomes. We're different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization. ResponsibilitiesIn This Job, You Will: Join Atlassian's Solutions Engineering Team to partner with direct sales, partners and larger account teams on SMB Accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be Probe for and identify additional opportunities for cross-product/solution expansion Investigate, discover, and assess client pain points Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision Proactively forge strong partnerships with aligned SMB sellers, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress Qualifications Qualifications Your Background: 3+ years of experience interacting with SMB customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. You have business proficiency in English and Portuguese. Bonus points for Spanish as well. You're a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You're equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. If you're looking to be a cog in the system, this job isn't for you. You've got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $137,700 - $179,775 Zone B: $124,200 - $162,150 Zone C: $114,300 - $149,225 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Your Future Team You will join the Performance Marketing team, a department that uses data-driven marketing strategies to drives growth for the Atlassian portfolio. We collaborate closely to ensure ad campaigns deliver measurable business impact. Responsibilities Responsibilities We're hiring a Performance Marketing Operations Analyst to oversee ad campaign implementation and performance. In this role, you will: Execute advertising strategies across digital platforms without error Implement advanced targeting techniques across ad networks Troubleshoot platform and data issues, ensuring compliance with industry standards Research API documentation from third-party vendors in the ad tech stack Report outcomes and present results to stakeholders, demonstrating advertising efforts' value and impact Research ambiguous questions to create actionable milestones for the ad tech roadmap Communicate technical problems clearly to help leadership and stakeholders make data-informed decisions Maintain interest in new technologies, trends, and regulatory changes in the digital ad ecosystem Qualifications Bachelor's degree in Marketing, Advertising, Business, or equivalent experience 5+ years of hands-on experience in digital advertising, media buying, or a related field Expertise in Google Tag Manager Advanced knowledge of HTML, JavaScript, and other web technologies critical to ad operations Proficiency in SQL as used in data extraction and reporting Experience solving complex technical problems Self-motivated, curious, and detail-oriented with a passion for problem solving and collaboration Bonus Points: Experience with B2B advertising Experience with programmatic real-time bidding (RTB) ecosystems. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $117,000 - $152,750 Zone B: $105,300 - $137,475 Zone C: $97,200 - $126,900 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities Your future team With over 250,000 customers worldwide, Atlassian is helping organizations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization. We approach everything we do using our value of ‘play, as a team'. In this role, you will: Design and deliver scalable engagements for a dynamic portfolio of customers during key journey milestones leading up to, during, and following their transformation or integration efforts to include including onboarding and early adoption efforts Develop trusted advisor relationships with customers from C-Suite to global teams, ensuring they receive maximum value from our solutions throughout their lifecycle Guide customers through the onboarding phase, focusing on change management, communication planning, and technical enablement Manage post-sales activity for your customers through relationship-building, product expertise, and execution Maintain a deep understanding of Atlassian products and solutions, articulating the most relevant features for each customer's requirements Drive early and sustained product adoption and success with Atlassian Solutions Serve as the earliest voice of the customer, providing internal feedback to improve Atlassian's enterprise offerings Collaborate across sales, migrations, support, and account teams to ensure a seamless onboarding experience Proactively Guide Customer Journeys: Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks, thereby facilitating early and sustained product adoption and success with Atlassian solutions. Deliver Value at Scale: Deliver value through 1:many engagements including webinars, office hours, and curated outreach. Maintain Solution & Industry Expertise: Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements. Mitigate Risk: Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation in collaboration with internal teams as needed Maintain Operational Excellence: Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives. Qualifications Your Background: 5 years in Customer Success with a track record managing large customers with a complex SaaS product portfolio Experience focusing on driving adoption during the customer onboarding phase (i.e. first 60-90 days) Built and launched new customer journey programs from the ground up, defining success metrics, testing and iterating to optimize performance in a fast-paced, startup-like environment Experience building programs and processes supportive of the customer onboarding journey backed by clear success criteria High level of technical and solution expertise, including: Understanding of common Jira, Confluence, and Loom use cases for end users and configuration trade-off considerations that prove beneficial for administrators Experience with software implementation processes Familiarity with agile ways of working, project management, DevOps and automation, or IT service management Ability to work with a variety of customer profiles, including executives, administrators, and multi-layered global teams Experience delivering quality service and collaborating internally across product, sales, support, and marketing Proven ability to balance a book of business in a customer-facing environment Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $118,800 - $155,100 Zone B: $107,100 - $139,825 Zone C: $98,100 - $128,075 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities Your future team The Central AI org is part of the larger Atlassian Intelligence program. Its purpose is to accelerate AI innovation across all our products and platform, provide cohesive AI experiences and setup up an Atlassian AI infrastructure for the future. While it's anticipated that the majority of AI-driven initiatives will be developed and executed by federated product teams within Atlassian, the role of Central AI is pivotal to this process. Central AI is tasked with constructing the underlying infrastructure and capacities, which are crucial for the seamless integration and optimal functionality of AI across various departments. By doing so, Central AI ensures that different teams within the organization do not work in silos but have access to a unified foundation that promotes efficiency and collaboration. Additionally, Central AI is responsible for developing some of the core shared experiences typical in the AI domain, such as search, knowledge discovery and conversation. What you'll do As a Senior Machine Learning engineer, you will work on the development and implementation of the cutting edge machine learning algorithms, training sophisticated models, collaborating with product, engineering, and analytics teams, to build the AI functionalities into each Atlassian products and services. Your daily responsibilities will encompass a broad spectrum of tasks such as designing system and model architectures, conducting rigorous experimentation and model evaluations, and providing guidance to junior ML engineers. Your role is pivotal, stretching beyond these tasks, ensuring AI's transformative potential is realized across our offerings. Qualifications Your background On the first day, we'll expect you to have Bachelor's or Master's degree (preferably a Computer Science degree or equivalent experience) 3+ years of related industry experience in the data science domain Expertise in Python or Java with and the ability to write performant production-quality code, familiarity with SQL, knowledge of Spark and cloud data environments (e.g. AWS, Databricks) Experience building and scaling machine learning models in business applications using large amounts of data Ability to communicate and explain data science concepts to diverse audiences, craft a compelling story Focus on business practicality and the 80/20 rule; very high bar for output quality, but recognize the business benefit of "having something now" vs "perfection sometime in the future" Agile development mindset, appreciating the benefit of constant iteration and improvement It's great, but not required, if you have Experience working in a consumer or B2C space for a SaaS product provider, or the enterprise/B2B space Experience in developing deep learning-based models and working on LLM-related applications Excelling in solving ambiguous and complex problems, being able to navigate through uncertain situations, breaking down complex challenges into manageable components and developing innovative solutions Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $202,500 - $264,375 Zone B: $182,700 - $238,525 Zone C: $168,300 - $219,725 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Overview Working at Atlassian Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring a Solution Consultant with a Teamwork Foundations focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Solution Consultants are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment. Responsibilities What you'll do: Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions Identify and promote opportunities for service and product expansion within a client's organization Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events Your background: 6-8 years of experience within SaaS companies 5+ years of experience in customer-facing roles where you've engaged with and influenced customer stakeholders that range from technical administrators to executive leadership Demonstrated expertise in Teamwork Foundations, including: Experience driving effective team communication and project management with collaboration tools using foundational tools in Atlassian's Teamwork Collection - Jira, Confluence, Loom, and Rovo Experience with popular best-in-breed products in the Teamwork / Collaboration space and Atlassian ecosystem that support enterprise-wide collaboration Proven ability to implement and optimize teamwork methodologies and tools that align with organizational goals, and enhance team productivity and cohesion Demonstrated capacity for writing goals, identifying strategies and uncovering metrics within complex organizations You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication. It's nice if you are: Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams Experienced working with large customers in a consulting or technical expert capacity Our perks & benefits To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more. About Atlassian The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub. Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $156,600 - $204,450 Zone B: $141,300 - $184,475 Zone C: $130,500 - $170,375 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

A leading software company in Seattle is looking for an expert to innovate core intelligence solutions within its DevAI products. This pivotal role involves LLM integration and developing AI features with cutting-edge technology. The ideal candidate will have extensive experience in data science and team management. Additionally, strong communication skills and an agile mindset are essential. The position is open to remote or hybrid work, offering a competitive salary and inclusive work environment. #J-18808-Ljbffr

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We are looking to hire a Senior Manager to lead the SEO team, a group of passionate professionals focused on elevating Atlassian's organic search and LLM performance across Atlassian websites. The team collaborates closely with content, growth, and product marketing partners to deliver measurable business results. You'll join Atlassian's Performance Marketing organization, a team dedicated to driving growth and business impact through data-driven marketing strategies across the Atlassian portfolio. Responsibilities In this role, you will: Lead the development and execution of comprehensive B2B SEO and GEO strategies aligned with awareness and acquisition goals. Mentor and guide the SEO team to drive business impact, setting priorities, providing direction, and ensuring effective execution across technical and content initiatives. Help team members grow their craft skills, including business acumen, partnership, and channel mastery. Drive process innovation in areas such as AI-assisted keyword research, competitive analysis, and on-page optimization tailored for B2B buyers. Collaborate cross-functionally with product marketing, content, and growth product and engineering teams to implement SEO recommendations. Oversee technical SEO initiatives that improve site hygiene and accessibility. Own and present analytics and performance data to ensure leadership has clear insights. Stay current on B2B search and LLM trends and algorithm updates, adapting strategies as needed to maintain visibility and authority. Evangelize SEO thought leadership across the organization to foster alignment between SEO and other digital channels. Monitor emerging technologies such as AI-powered search (e.g., Google SGE, ChatGPT, Anthropic) and to ensure awareness of Atlassian brands as search discovery changes. Participate in the procurement and contracting process with outside vendors, providers, and suppliers. Qualifications Your background: 8+ years of hands-on SEO experience Proven ability to scale organic search as a performance channel through a combination of content, technical SEO, and cross-functional collaboration. Strong communication and stakeholder management skills; ability to translate complex SEO insights into business language. Strong analytical and reporting skills using tools like Google Analytics, Looker Studio, or Tableau. Deep proficiency with SEO platforms and tools: Google Search Console, Brightedge, Semrush, Screaming Frog, and other organic visibility tools. Experience with technical SEO implementation, including core areas like indexation, crawl optimization, page speed, and structured data. Experience leading distributed or remote teams. Highly self-motivated, curious, and detail-oriented with a passion for driving results. Preferred Qualifications 10+ years of SEO experience in an enterprise B2B SaaS environment. Experience in managing large-scale enterprise SEO strategies for multi-product or international B2B brands. Exposure to AI-driven SEO workflows, such as content ideation, optimization, and large-scale testing and experimentation. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $163,800 - $213,850 Zone B: $147,600 - $192,700 Zone C: $136,800 - $178,600 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities Atlassian is on a mission to unleash the potential of teams by building the future of work on a rich AI powered platform. We are moving fast to deliver value to our customers, and we are investing heavily in building the infrastructure to ship quality with velocity.As a principal Technical Program Manager, you will help drive company wide initiatives to modernize our developer infrastructure to match the pace of the business while uplifting quality and improving developer productivity. We need both quality and velocity to deliver value that helps our customers succeed. This is a unique opportunity to bring about a company-wide transformation through your deep knowledge of enterprise grade engineering infrastructure and software engineering practices.What You'll Do Lead and Own: Take end-to-end ownership of the most challenging technical programs, from design through launch and ongoing operations. Architect Solutions: Design scalable, production-ready solutions and set architectural standards that guide the organization. Drive Impact: Identify and resolve blockers across the Atlassian ecosystem, ensuring a stellar engineering experience for every team. Collaborate Broadly: Partner with senior leaders across Product and Engineering to define and execute the vision for cutting edge infrastructure solutions. Champion the Customer: Maintain a customer-first mindset, ensuring the well-being of our customers and partners is at the heart of every decision. Be a Thought Leader: Serve as the subject matter expert on engineering infrastructure practices. What We're Looking For Technical Depth: 10+ years of experience designing and building enterprise grade platforms and systems, with expertise in cloud, data, ecosystem, or experience platforms. Cloud & AI Fluency: Deep understanding of cloud platform architecture and the latest in AI/ML technologies. Product Passion: A strong drive for product design and delivery, with the ability to balance strategic vision and technical execution. Influential Leadership: Proven ability to influence and align leaders across multiple functions, with exceptional executive presence. Collaboration & Communication: Outstanding communication, collaboration, and leadership skills. High Energy: Thrive in a fast-paced, dynamic environment, managing multiple projects and priorities with resilience and enthusiasm. Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $200,700 - $262,025 Zone B: $180,900 - $236,175 Zone C: $167,400 - $218,550 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities Global Demand Campaigns Manager - Drive global, persona-led, multi-channel campaigns that accelerate pipeline and scale impact. Overview Atlassian is seeking a Global Demand Campaigns Manager to plan, execute, and optimize end-to-end multi-channel demand generation programs for the Global Demand Campaigns (GDC) Team. This role partners across Product Marketing, Sales, Analytics, and Regional Marketing to design persona-based programs that produce measurable pipeline and conversion velocity improvements. Your Future Team The Global Demand Campaigns Team (GDC) orchestrates high-impact global campaigns to generate awareness, engagement, and pipeline for Atlassian solutions. GDC focuses on persona-led frameworks, cross-portfolio alignment, piloting new tactics at scale, and enabling regional teams. Responsibilities Manage macro and micro-segmentation to deliver more targeted and relevant messaging to improve engagement and conversion. Facilitate campaign success by building solid distribution strategies and execute on operational processes to launch, measure, and adjust campaigns. Use data and analytics to segment audiences, personalize experiences, and optimize funnel conversion. Develop and execute integrated global campaigns across email, in-product, web personalization, paid media, content syndication, and events. Expand distribution through paid channels and external partnerships; manage vendor relationships. Own awareness, adoption, and retention campaigns and closely partner with fellow demand generation experts and product marketers to ensure proper messaging and execution across multiple channels (paid, organic, owned, web). Support the Product Marketing team with product launches and translate business goals into demand-generation strategies and execution plans. Understand Atlassian's products and customer journeys and how to market and engage our key targets and personas successfully. Measure, analyze, and report campaign performance and deliver weekly campaign performance briefs to marketing and sales leadership. Drive tight alignment with Sales and Product Marketing to ensure seamless execution and meet quarterly pipeline goals. Coordinate project timelines, dependencies, and resource allocation across multiple teams. Maintain operational processes including campaign ticketing, calendars, and post-mortems. Leverage marketing automation tools and related technology integrations to increase demand. Qualifications 7+ years of experience in B2B demand generation. Proven experience planning and executing global, multi-channel campaigns. Understanding and experience working with high-touch sales and low-touch self-serve motions (emphasis on high-touch sales/Enterprise and Midmarket). Comprehensive understanding of enterprise lead generation standard methodologies and industry trends, and self-serve funnel. A passion for metrics. You live for the data and use it to guide your programs and spend. Strong analytical skills and experience with marketing analytics tools and dashboards. Hands-on experience with marketing automation and CRM platforms (Eloqua, Marketo, HubSpot, Salesforce). Extraordinary program management and communication skills and a consistent track record of working across sales, marketing and technology teams. Excellent written and verbal communication skills; able to influence cross-functional stakeholders. Bachelor's degree in Marketing, Business, or equivalent experience. The desire to roll up your sleeves and do the dirty work to get the job done. Preferred Qualifications Experience in SaaS/technology marketing. Familiarity with ABM and persona-based campaign frameworks. Experience adapting campaigns for international/regional audiences. Comfortable in a fast-paced, distributed work environment. Qualifications Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $153,000 - $199,750 Zone B: $137,700 - $179,775 Zone C: $127,800 - $166,850 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities Data is a big deal at Atlassian. We ingest billions of events each month into our analytical platforms and have dozens of teams across the company that depend on data platforms to drive their decisions. Atlassian is looking for an Engineering Leader to join the Data Engineering team and build data products that power product strategy and important decisions across the organization . We are looking for a leader passionate about building systems at scale. You will lead a world-class data engineering practice, shape up technical strategy and data architecture, and develop data products to enable reporting, analytics, data science, machine learning, and AI workloads. As the data domain specialist, you will partner with IT, data platform, product engineering, analytics teams and data scientists to support multiple programs. This is a remote position and will report to the Head of Engineering. Qualifications On your first day, we'll expect you to have: 15+ years of experience in building and scaling data teams with a focus on data strategy, infrastructure planning, architecture, and data products 10+ years of experience leading data engineering teams, experience managing managers of managers, and experience scaling organizations with over 20+ engineers across geographies 10+ Years of experience delivering data and analytics solutions for product teams Product sense with an understanding of product drivers and of how to guide value using data across the organization Demonstrated experience developing influential relationships and trust with senior leaders across different departments Prior experience partnering with Analytics , Data Science, Engineering and Product Management teams Experience building Microservices and RESTful APIs Experience implementing DevOps best practices within the data platform, including solutions for CI/CD, data observability, monitoring, and lineage Experience with BI tools like Tableau, Amplitude, and Redash A graduate degree in Computer Science or a similar subject area It's Great But Not Required If You Have Experience working for SAAS companies Experience with Machine Learning Committed code to open source projects Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $234,000 - $305,500 Zone B: $210,600 - $274,950 Zone C: $194,400 - $253,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Why Join Us? Shape the future of Atlassian's ecosystem and platform strategy. Work on high-impact, technically challenging projects with global reach. Collaborate with some of the brightest minds in SaaS, cloud, and developer platforms. Enjoy Atlassian's flexible, distributed-first work culture and comprehensive benefits. Your Future Team The Ecosystem Solution Architecture (ESA) team is a specialist, external-facing group within Ecosystem R&D. Our mission is to drive customer and partner success in Cloud through targeted Forge enablement. Ecosystem Solution Architects partner with strategic customers, marketplace vendors, global system integrators (GSIs), and internal teams to deliver technical solutions, support cloud migrations, and scale adoption of Atlassian's cloud platform and APIs. Responsibilities What You'll Do Lead hands-on technical engagements with enterprise customers, marketplace partners, GSIs, and solution partners to accelerate adoption of Forge and Atlassian product APIs. Architect and prototype advanced solutions, reference architectures, and reusable enablement content for both internal and external audiences. Provide deep technical guidance on Forge, Atlassian APIs, and cloud extensibility, including migrations, AI integrations, and complex partner use cases. Influence Atlassian's platform strategy by representing the voice of customers and partners, identifying gaps, and advocating for enhancements to Forge and product APIs. Support field and customer success teams with technical enablement, unblock data center to cloud migrations, and drive seat expansion through solution innovation. Collaborate with cross-functional teams (Product, Engineering, Sales, Customer Success, Partnerships) to deliver impactful solutions and drive ecosystem growth. Mentor and develop junior team members, fostering a culture of technical excellence and continuous learning. Stay at the forefront of AI, cloud, and SaaS trends, piloting new approaches and scaling successful patterns across the global field organization. Key Focus Areas Engaging with VIP enterprise customers and partners to migrate complex customer workloads to Cloud and expand existing cloud customers to new use-cases through Forge enablement. Partnering with GSIs and strategic partners on development of novel solutions using the Forge platform. Driving technical architecture and partner engagement motions for strategic SaaS partnerships and new partner recruitment. Delivering solution architectures and reusable content to scale ecosystem enablement. Qualifications 10+ years of experience in software development, solution architecture, or technical consulting, with a focus on SaaS platforms and APIs. Deep expertise in Atlassian Forge, Atlassian product APIs, and cloud extensibility patterns. Proven track record of architecting and delivering complex technical solutions for enterprise customers and partners. Experience with customer migrations, cloud adoption, and technical enablement at scale. Strong programming skills (e.g., JavaScript/TypeScript, Python) and experience with API integration and cloud services. Demonstrated ability to influence product direction and advocate for customer/partner needs. Excellent communication and collaboration skills, with experience working across distributed, cross-functional teams. Experience mentoring and developing technical talent. Bonus Points Experience with AI/ML integrations, prompt engineering, or building intelligent agents on SaaS platforms. Prior experience working with Atlassian marketplace partners, GSIs, or large-scale partner ecosystems. Familiarity with Atlassian's migration utilities, hybrid SaaS/on-prem deployment models, and security considerations. Consulting experience with Fortune 500 enterprise customers. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $284,400 - $371,000 Zone B: $256,500 - $334,875 Zone C: $235,800 - $307,850 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

A technology collaboration company is seeking a Machine Learning Systems Engineer. This role involves building and scaling core infrastructure for AI and ML, mentoring junior engineers, and leading projects from design to launch. Candidates should be fluent in Java or Kotlin and have experience with AWS and machine learning. The position offers remote work options and competitive compensation ranges based on geographical zones. #J-18808-Ljbffr

Job DescriptionG'day!We are ServiceRocket\uD83D\uDE80, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we've got your back. Why is ServiceRocket the place for you \uD83E\uDDE1 - A 20+ year tech services expert of many solutions and partnerships with industry giants.- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.- Our culture rocks! You'll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. - We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024-2025 for Co-Selling Excellence award. Visit our website to learn more and become a part of our Rocketeer Nation. The Role: The Bridge to Business ReadinessServiceRocket is seeking a strategic and execution-focused professional services leader to guide and execute our User Acceptance Testing (UAT) and Business Readiness workstreams. This role is a critical function within the ServiceRocket methodology, bridging technical delivery, quality assurance, and user adoption You will be the final arbiter of quality and functionality, ensuring that all solutions rigorously meet business requirements. More importantly, you will proactively partner with the Change Management workstream to ensure the business is not only trained on the how but has successfully validated the what before Go-Live. Key Responsibilities: Integrating UAT and Change Management As the leader of the UAT workstream, your responsibilities span strategic execution, quality assurance, and cross-functional readiness: 1. Core UAT Strategy and Execution- Define Test Scenarios Aligned with Business Requirements: Partner with business analysts and solution architects to translate requirements into comprehensive, real-world test cases- Plan and Execute Test Cases & Scenarios: Develop the overall UAT strategy, detailed plans, timelines, and resourcing models required for successful execution- Prepare Test Environment and Data: Oversee the setup of the dedicated UAT environment and the preparation of representative test data- Execute Tests, Log Results, and Fix Defects: Lead the execution of UAT, managing the testing schedule, coordinating business testers, and ensuring all results are accurately logged and defects are triaged and prioritized- Capture and Prioritize Feedback/Defects: Implement a rigorous defect management process, collaborating with technical teams for timely resolution- Validate Migration Outcomes against Requirements: For migration projects, define the validation matrix to confirm successful data and functionality transfer 2. Alignment with Change Management - Test Readiness and Training Validation: Integrate the UAT process with the Change Management workstream. Use UAT testing cycles to validate the effectiveness of training materials and enablement sessions (e.g., test scripts should mirror training content)- Feedback Loop for Adoption: Ensure UAT testers are properly debriefed to capture early feedback on user experience, process friction, and potential adoption roadblocks. Communicate these findings directly to the Change Management Lead for inclusion in resistance management and communications plans- Risk Mitigation: Proactively report UAT status and defect trends to the Change Management team, allowing them to adjust communications and resistance management strategies based on technical risks identified during testing- Attention to Detail and Analytical Skills: Use analytical skills to report not just on defects, but on the business process gaps uncovered during UAT, providing data-driven insight back to the consulting team 3. Governance and Final Sign-Off- Obtain Final Business Sign-Off for Go-Live: Own the formal process for achieving final UAT sign-off. Present clear, data-driven evidence to executive stakeholders that the solution meets all business acceptance criteria and is ready for production deployment- Business Readiness Confirmation: Collaborate with the Change Management Lead to confirm that both the system (via UAT sign-off) and the people (via training and adoption readiness checks) are prepared for the transition.4. Client Relationship and Success Management - Manage Customer Relationships and Stakeholder Alignment: Act as a primary point of contact for key business stakeholders during UAT, maintaining strong, collaborative relationships throughout the workstream- Customer Success Criteria Management: Actively partner with the customer to define, track, and ensure alignment with stated business success criteria and key performance indicators (KPIs) beyond initial UAT sign-off, ensuring the delivered solution drives expected business value- Post-Go-Live Feedback Loop: Institute a structured process for gathering post-deployment feedback from business users to identify areas for optimization and ongoing service opportunities Required Experience and Competencies- 8 - 15 years of progressive experience in technology consulting, quality assurance, or project delivery, with a minimum of 5 years specialising in leading large-scale UAT or functional testing workstreams- Demonstrated experience working closely with Change Management teams to drive holistic project success- Expertise in structured testing methodologies, defect tracking, and test management best practices, ideally within the Atlassian ecosystem (Jira)- Exceptional leadership, communication, and executive-level presentation skills, with demonstrated ability to drive consensus and achieve sign-off from diverse stakeholders. Your Comp \uD83D\uDCB8 The US annual pay range for this Level 5 position is between $150,000 to $180,000 per annum. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The pay range is the base pay being offered combined with our company-wide bonus plan. In addition, we provide allowances to cover technology, education, and wellness and a full range of medical, retirement, and other benefits. The total earnings may vary depending on experience and geographical location.Perks ✨\uD83C\uDF47\uD83D\uDE80 -Share the fruit program: when we grow the tree, we share the fruit-when the company grows, we share the profit.-Stock options: you have the opportunity to participate in the ownership of the company.-Health insurance: we support you and your family-your well-being matters.-Retirement plan/funds saving: we care about your future-we have diverse plans depending on your location. -Career pathways program: you can grow horizontally, vertically, or any way you want.-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture. Our Selection Process \uD83D\uDD0E Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you'll meet the hiring team and the executive of the area. Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career! Additional Information ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. *Only shortlisted candidates will be notified* Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country's office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance. RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at ************************************************ will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email *************************.