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Become A Services Clerk

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Working As A Services Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $29,580

    Average Salary

What Does A Services Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A Services Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Services Clerk jobs

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Services Clerk Career Paths

Services Clerk

Average Length of Employment
Head Clerk 4.4 years
Lead Clerk 3.8 years
Distribution Clerk 3.5 years
Clerk Specialist 3.4 years
Clerk Secretary 3.3 years
Schedule Clerk 3.1 years
Control Clerk 3.0 years
Maintenance Clerk 2.9 years
Operations Clerk 2.9 years
Clerk Checker 2.9 years
Delivery Clerk 2.8 years
Support Clerk 2.6 years
Contract Clerk 2.5 years
Vault Clerk 2.4 years
Data Clerk 2.4 years
Clerk 2.3 years
Office Clerk 2.2 years
Junior Clerk 2.2 years
Front Office Clerk 2.2 years
General Clerk 2.1 years
Utility Clerk 2.1 years
Marketing Clerk 2.1 years
Desk Clerk 2.0 years
Terminal Clerk 2.0 years
Sales Clerk 2.0 years
Services Clerk 2.0 years
Guest Services 2.0 years
Floor Clerk 1.9 years
Clerk/Assistant 1.9 years
Front Clerk 1.7 years
Bakery Clerk 1.7 years
Will Call Clerk 1.6 years
Bookstore Clerk 1.6 years
Night Clerk 1.6 years
Top Employers Before
Cashier 16.7%
Internship 5.7%
Volunteer 4.2%
Clerk 4.0%
Secretary 3.1%
Teller 2.4%
Manager 2.4%
Server 2.3%
Assistant 2.1%
Top Employers After
Cashier 11.3%
Internship 4.6%
Server 3.7%
Clerk 3.5%
Volunteer 2.8%
Teller 2.5%
Associate 2.2%

Services Clerk Demographics

Gender

Female

59.3%

Male

38.7%

Unknown

2.0%
Ethnicity

White

76.8%

Hispanic or Latino

14.4%

Asian

6.7%

Unknown

1.5%

Black or African American

0.5%
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Languages Spoken

Spanish

66.7%

French

7.2%

Hindi

2.6%

Chinese

2.2%

German

2.2%

Cantonese

2.0%

Mandarin

1.7%

Japanese

1.7%

Tagalog

1.5%

Hmong

1.3%

Greek

1.3%

Urdu

1.3%

Arabic

1.3%

Korean

1.1%

Russian

1.1%

Filipino

1.1%

Polish

1.1%

Vietnamese

0.9%

Italian

0.9%

Portuguese

0.9%
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Services Clerk Education

Schools

University of Phoenix

21.0%

Southern New Hampshire University

5.2%

Liberty University

4.8%

Kaplan University

4.8%

Delgado Community College

4.6%

Illinois State University

4.4%

Houston Community College

4.2%

Essex County College

4.2%

Western Michigan University

4.2%

University of Illinois at Chicago

4.2%

DePaul University

4.0%

Ashford University

4.0%

Modesto Junior College

4.0%

College of DuPage

4.0%

Miami Dade College

4.0%

Northeastern Illinois University

3.8%

Ferris State University

3.8%

American InterContinental University

3.8%

Moraine Valley Community College

3.6%

University of Connecticut

3.6%
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Majors

Business

24.7%

Criminal Justice

8.2%

Accounting

6.7%

Psychology

6.5%

Health Care Administration

6.2%

General Studies

5.1%

Nursing

4.8%

Medical Assisting Services

4.7%

Communication

3.8%

Liberal Arts

3.7%

Computer Science

3.4%

Biology

2.8%

English

2.8%

Pharmacy

2.7%

Management

2.5%

Finance

2.4%

Education

2.3%

Marketing

2.3%

Graphic Design

2.2%

Sociology

2.2%
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Degrees

Other

34.4%

Bachelors

34.2%

Associate

16.4%

Certificate

6.0%

Masters

5.3%

Diploma

2.6%

Doctorate

0.6%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Services Clerk

CustomerServiceSkillsStockShelvesStoreMerchandisePhotoLabDataEntryServiceClerkStoreInventoryCreditCardTransactionsStoreSignagePhoneCallsWalgreensSafetyEfficientCustomerServiceSalesFloorPharmacyEnsureCustomerSatisfactionSortCustomerComplaintsCommunicationSkillsFrontEnd

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Top Services Clerk Skills

  1. Customer Service Skills
  2. Stock Shelves
  3. Store Merchandise
You can check out examples of real life uses of top skills on resumes here:
  • Developed customer service skills and strong work ethic Established solid customer base whilst providing above and beyond expectations for clientele
  • Cashier, stock shelves, photo department, greet customers
  • Front Register: Operating the cash register, stocking and facing store merchandise, assisting customers, and light housekeeping.
  • Performed nightly maintenance of photo lab equipment to ensure peak performance and efficiency.
  • Process the paperwork including data entry, enter judgment codes when appropriate.

Top Services Clerk Employers

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