A service clerk usually works in retail or for service-oriented companies such as banks, consulting firms, repair businesses, or telecommunications. They provide customer service in person, answering questions, providing information on services, retrieving products, or handling the cash register.
Service clerks are outgoing and friendly employees with great communication skills, an organized mindset, and attention to detail. Being good with numbers is a great asset to have as well, as you will be dealing with money and keeping track of payments.
Working as a service clerk is an entry-level position that does not require specific education, other than a high school diploma. You will be trained on the job, and the work is easy to learn. You will be a member of a team following the instructions of a department manager or a supervisor. Salaries average around $15.17 an hour, with many opportunities to grow and advance.
There is more than meets the eye when it comes to being a services clerk. For example, did you know that they make an average of $13.64 an hour? That's $28,363 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many services clerks have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a services clerk, we found that a lot of resumes listed 13.7% of services clerks included company standards, while 12.8% of resumes included customer service, and 9.4% of resumes included customer questions. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the services clerk job title. But what industry to start with? Most services clerks actually find jobs in the retail and health care industries.
If you're interested in becoming a services clerk, one of the first things to consider is how much education you need. We've determined that 27.1% of services clerks have a bachelor's degree. In terms of higher education levels, we found that 1.8% of services clerks have master's degrees. Even though some services clerks have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a services clerk. When we researched the most common majors for a services clerk, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on services clerk resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a services clerk. In fact, many services clerk jobs require experience in a role such as cashier. Meanwhile, many services clerks also have previous career experience in roles such as sales associate or customer service representative.