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Services clerk skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Joseph Hancock

Below we've compiled a list of the most critical services clerk skills. We ranked the top skills for services clerks based on the percentage of resumes they appeared on. For example, 18.8% of services clerk resumes contained math as a skill. Continue reading to find out what skills a services clerk needs to be successful in the workplace.

15 services clerk skills for your resume and career

1. Math

Here's how services clerks use math:

Provided Customer Service Handled cash Closed store Communicated in English and Spanish Awards Math Award in geometry (2010)
Develop and deliver activities that introduce math and literacy concepts.

2. Basic Math

Here's how services clerks use basic math:

Perform arithmetic to verify calculations using basic mathematical functions.
Required basic mathematical skills and some customer service experience.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how services clerks use customer service:

Provided exceptional customer service, relationship management, and operations support in high-volume, fast-paced, high-security airport setting.
Provide Customer service, Maintenance/Cleaning, Organizing store, Operating main register SKILLS Management Communications Leadership Sales

4. Cleanliness

Here's how services clerks use cleanliness:

Maintained aisle cleanliness and shop-ability so that merchandise is easily accessible to customers
Helped maintained overall cleanliness of supermarket.

5. Patients

Here's how services clerks use patients:

Registered patients for medical services -- operated switchboard -- performed additional administrative support tasks for supervisory staff as needed.
Collected and entered all necessary demographic, clinical, billing and insurance information patients or responsible parties.

6. Slicers

Here's how services clerks use slicers:

Maintained clean slicers, pizza ovens, and grills.United Market Street
Work with equipment like fryers and slicers, and use store intercoms to announce special promotions and weekly specials.

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7. Display Cases

Display cases are an essential feature of product-centric businesses and organizations. They are usually made of plastic, glass, or other acrylic materials and put specific items on display. Display cases are typical in stores, museums, exhibitions, surfaces, homes, and inventories.

Here's how services clerks use display cases:

Prepared both cooked and uncooked items both at customer request and as necessary to replenish display cases.
Keep display cases and other merchandising areas stocked, clean and signed.

8. Cross-Selling

Here's how services clerks use cross-selling:

Increased Sales Revenues by cross-selling, closing "add-on" sales, and informing customers of current sales/promotions.
Time management Filling and completing photo orders, making suggestive sales/ Outstanding cross-selling, stocking, rotating stock.

9. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how services clerks use stock shelves:

Maintain department inventory, cashier, merchandising, stock shelves, resolve customers needs and answer questions using sensitivity and professionalism.
Greet and assist customers, answer phones, take cake orders, restock shelves and cases as needed, clean.

10. Customer Satisfaction

Here's how services clerks use customer satisfaction:

Collaborated with Field Technicians daily to plan and organize the timely execution of field work to ensure productivity and customer satisfaction.
Possess excellent verbal communication skills and basic computer and mathematics skills to complete all transactions with expediency geared toward customer satisfaction.

11. Customer Orders

Here's how services clerks use customer orders:

Answered Phones Completed customer orders Maintained registered Assisted customers
Processed customer orders and credit card applications.

12. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how services clerks use sales floor:

Provided excellent customer service at register and on sales floor* Organized and restocked shelves* Greeted customers upon arrival
Created superb customer experience by guaranteeing a speedy checkout, proactively engaging with customers on sales floor and photo lab.

13. Balers

Here's how services clerks use balers:

Use proper machinery such as, balers and jacks, to move product and complete operational tasks.
Operate balers to compress recycled materials into bundles or bales

14. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how services clerks use pos:

Maintained Cash Security while Operating a Computerized POS System.
Managed the Hallmark Department, operated POS register, and provided customers with excellent service in store and over the phone.

15. Groceries

Here's how services clerks use groceries:

Bagged groceries for customers ensuring that their purchased items were appropriately handled.
Bagged groceries Assisting with customer service duties Assigned minor maintenance

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What skills help Services Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a services clerk stand out to employers?

Joseph Hancock

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

Do you want to know more?

List of services clerk skills to add to your resume

The most important skills for a services clerk resume and required skills for a services clerk to have include:

Math
Basic Math
Customer Service
Cleanliness
Patients
Slicers
Display Cases
Cross-Selling
Stock Shelves
Customer Satisfaction
Customer Orders
Sales Floor
Balers
POS
Groceries
Office Equipment
Store Merchandise

Front End
Food Preparation
Computer System
Clerical Support
Quality Customer Service
Photo Lab
Payroll
Perishables
Telephone Calls
Office Machines
Excellent Guest
Direct Calls
Provide Clerical Support
Front Desk
Power Jacks
Customer Complaints
Store Shelves

Customer Inquiries
Scheduling Appointments
Inventory Control
Allergies
Clean Environment
Customer Transactions
Cash Drawers
Stock Room
PowerPoint
Stock Merchandise
Slicing Machines
Customer Accounts
Store Inventory
Customer Assistance
Customer Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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