The main role of service clerks is to provide excellent service to customers. They are responsible for varied tasks, which include handling complaints from customers, processing register transactions, and promoting the company's services and products. It is also their job to take orders, maintain an organized and clean cash register, and scan information about bills and payments. To be qualified for this position, one should have a high school diploma, excellent communication, interpersonal and customer service skills, and attention to detail.

Services Clerk Responsibilities

Here are examples of responsibilities from real services clerk resumes representing typical tasks they are likely to perform in their roles.

  • Conduct routine inspections and manage mechanics payroll data utilizing ADP.
  • Manage self-checkout terminals and cash registers to ensure timely checkout for customers.
  • Operate the POS system, customer service, preparing food to order and cleaning work stations and refilling food trays.
  • Register students, run reports and report cards.
  • Help in the kitchen and run the cash register when customers where ready to pay.
  • Used a POS system to count and properly dispose of damage or expire products and update on-hand stock.
  • Interact with customers daily, make pizzas and sandwiches, slice deli meats and cheeses, floor work, inventory.
  • Register patients for emergency room visits and hospital admission.
  • Review and verify contractor payroll for compliance with federal regulations, and submit payroll to appropriate departments.
  • Produce and enforce strategies to strengthen communication of invoices resulting in a more control accounts receivable and payable operation.
Services Clerk Traits
Computer skills involves understanding how to operate a computer, as well as computer programs and applications.
Listening is an important part of the communication process as it allows you to understand information.
Problem-solving skills is the way that one is able to effectively solve a problem in a timely manner.

Services Clerk Job Description

When it comes to understanding what a services clerk does, you may be wondering, "should I become a services clerk?" The data included in this section may help you decide. Compared to other jobs, services clerks have a growth rate described as "decline" at -2% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of services clerk opportunities that are predicted to open up by 2028 is -51,600.

A services clerk annual salary averages $28,363, which breaks down to $13.64 an hour. However, services clerks can earn anywhere from upwards of $23,000 to $34,000 a year. This means that the top-earning services clerks make $11,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become a services clerk. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a rental agent, cashier, counter, and counter person.

Services Clerk Jobs You Might Like

Services Clerk Resume Examples

Services Clerk Skills and Personality Traits

We calculated that 14% of Services Clerks are proficient in Company Standards, Customer Service, and Customer Questions. They’re also known for soft skills such as Computer skills, Listening skills, and Problem-solving skills.

We break down the percentage of Services Clerks that have these skills listed on their resume here:

  • Company Standards, 14%

    Certified in Food Safety procedures in accordance with state regulatory requirements and company standards.

  • Customer Service, 13%

    Provided exceptional customer service, relationship management, and operations support in high-volume, fast-paced, high-security airport setting.

  • Customer Questions, 9%

    Ensured customer questions and concerns were handled efficiently in accordance with company procedures.

  • Service Department, 8%

    Retrieved and filed medical claims in customer service department utilizing the computer.

  • Communication, 7%

    Produced and enforced strategies to strengthen communication of invoices resulting in a more controlled accounts receivable and payable operation.

  • Courteous Service, 7%

    Develop positive customer relations through attentive, courteous service.

"company standards," "customer service," and "customer questions" aren't the only skills we found services clerks list on their resumes. In fact, there's a whole list of services clerk responsibilities that we found, including:

  • The most important skills for a services clerk to have in this position are computer skills. In this excerpt that we gathered from a services clerk resume, you'll understand why: "customer service representatives must be adept at using computers.  " According to resumes we found, computer skills can be used by a services clerk in order to "operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. "
  • While it may not be the most important skill, we found that many services clerk duties rely on listening skills. This example from a services clerk explains why: "representatives must listen carefully to ensure that they understand customers in order to assist them." This resume example is just one of many ways services clerks are able to utilize listening skills: "communicated with medical transcriptionist regarding patient medical records. "
  • Problem-solving skills is also an important skill for services clerks to have. This example of how services clerks use this skill comes from a services clerk resume, "representatives must determine solutions to customers’ problems" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "verified payroll history during the implementation of a new automated pension system and resolved any discrepancies with the actuary. "
  • A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing services clerk responsibilities. This resume example shows just one way services clerks use this skill: "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical services clerk tasks: "interviewed clients and screened applications for accuracy, explaining policies and procedures through effective interpersonal communication skills. "
  • See the full list of services clerk skills.

    We've found that 34.5% of services clerks have earned a bachelor's degree. Furthermore, 2.2% earned their master's degrees before becoming a services clerk. While it's true that some services clerks have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four services clerks did not spend the extra money to attend college.

    Those services clerks who do attend college, typically earn either a business degree or a general studies degree. Less commonly earned degrees for services clerks include a criminal justice degree or a accounting degree.

    When you're ready to become a services clerk, you might wonder which companies hire services clerks. According to our research through services clerk resumes, services clerks are mostly hired by Ingles Markets, Hy-Vee, and American United Family of Credit Unions Federal Credit Union. Now is a good time to apply as Ingles Markets has 148 services clerks job openings, and there are 32 at Hy-Vee and 19 at American United Family of Credit Unions Federal Credit Union.

    Since salary is important to some services clerks, it's good to note that they are figured to earn the highest salaries at UC Health, NFI Industries, and Great Southern Industries. If you were to take a closer look at UC Health, you'd find that the average services clerk salary is $33,349. Then at NFI Industries, services clerks receive an average salary of $33,201, while the salary at Great Southern Industries is $31,144.

    View more details on services clerk salaries across the United States.

    The three companies that hire the most prestigious services clerks are:

      What Rental Agents Do

      We looked at the average services clerk annual salary and compared it with the average of a rental agent. Generally speaking, rental agents receive $1,094 lower pay than services clerks per year.

      While their salaries may differ, one common ground between services clerks and rental agents are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, customer questions, and communication.

      These skill sets are where the common ground ends though. A services clerk responsibility is more likely to require skills like "company standards," "service department," "courteous service," and "display cases." Whereas a rental agent requires skills like "complete understanding," "sales goals," "service charges," and "insurance companies." Just by understanding these different skills you can see how different these careers are.

      Rental agents really shine in the real estate industry with an average salary of $40,350. Whereas services clerks tend to make the most money in the health care industry with an average salary of $28,844.

      Rental agents tend to reach similar levels of education than services clerks. In fact, rental agents are 1.7% more likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.

      What Are The Duties Of a Cashier?

      A cashier is one of the most visible positions in the retail industry. Cashiers are the last direct point of contact with customers and play a key role in service, retail, and wholesale establishments. They leave a long-lasting impression, which helps encourage the customers to go back. The most common tasks for cashiers are to scan items, conduct price checks, and collect payments. They may deal with a great amount of money on a daily basis, so this position requires them to be honest, reliable, and trustworthy employees. They also need to have great skills in customer service as they may handle customer complaints from time to time, assist in answering questions, and process refunds or exchanges.

      The next role we're going to look at is the cashier profession. Typically, this position earns a lower pay. In fact, they earn a $4,845 lower salary than services clerks per year.

      A similarity between the two careers of services clerks and cashiers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "customer questions," and "communication. "

      But both careers also use different skills, according to real services clerk resumes. While services clerk responsibilities can utilize skills like "company standards," "service department," "display cases," and "deli," some cashiers use skills like "product knowledge," "gift cards," "sales transactions," and "customers needs."

      It's been discovered that cashiers earn lower salaries compared to services clerks, but we wanted to find out where cashiers earned the most pay. The answer? The retail industry. The average salary in the industry is $27,957. Additionally, services clerks earn the highest paychecks in the health care with an average salary of $28,844.

      On the topic of education, cashiers earn similar levels of education than services clerks. In general, they're 1.3% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

      How a Counter Compares

      The third profession we take a look at is counter. On an average scale, these workers bring in higher salaries than services clerks. In fact, they make a $202 higher salary per year.

      While looking through the resumes of several services clerks and counters we discovered that both professions have similar skills. These similarities include skills such as "customer service," "customer questions," and "communication," but they differ when it comes to other required skills.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from services clerks resumes, they are more likely to have skills like "company standards," "service department," "courteous service," and "display cases." But a counter might have skills like "phone calls," "sales goals," "phone orders," and "customers needs."

      Additionally, counters earn a higher salary in the manufacturing industry compared to other industries. In this industry, they receive an average salary of $32,714. Additionally, services clerks earn an average salary of $28,844 in the health care industry.

      When it comes to education, counters tend to earn similar education levels than services clerks. In fact, they're 0.4% more likely to earn a Master's Degree, and 0.5% more likely to graduate with a Doctoral Degree.

      Description Of a Counter Person

      The fourth career we look at typically earns lower pay than services clerks. On average, counter people earn a difference of $509 lower per year.

      According to resumes from both services clerks and counter people, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "customer questions," and "service department. "

      Each job requires different skills like "company standards," "courteous service," "display cases," and "deli," which might show up on a services clerk resume. Whereas counter person might include skills like "parts inventory," "phone calls," "delivery orders," and "order parts."

      The average resume of counter people showed that they earn similar levels of education to services clerks. So much so that the likelihood of them earning a Master's Degree is 1.1% less. Additionally, they're more likely to earn a Doctoral Degree by 0.2%.