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What is a services desk technician and how to become one
Services desk technicians specialize in providing support to clients and extending support to all internal IT and non-IT employees. They troubleshoot problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them. Services desk technicians earn a median salary of $40,000 annually or $19 per hour.
Services desk technicians test and access issues related to computer software and hardware, and they are the single points of contact for customers to obtain technical support. They create appropriate support documentation in a bid to help all users quickly troubleshoot all of their problems. They also undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals.
Services desk technicians typically hold a bachelor's or associate's degree in information technology, computer science, and other related fields and some years of experience in information technology. Services desk technicians are known for having strong communication skills, a keen eye for detail, and demonstrating competency in troubleshooting.
What general advice would you give to a services desk technician?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $42,123
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.94%
Black or African American 11.12%
Hispanic or Latino 16.39%
Unknown 5.39%
White 55.76%
Genderfemale 20.96%
male 79.04%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Services desk technician career paths
Key steps to become a services desk technician
Explore services desk technician education requirements
Start to develop specific services desk technician skills
Skills Percentages Service Desk 14.74% Customer Service 14.27% Troubleshoot 6.86% Technical Support 6.68% ITIL 3.11% Complete relevant services desk technician training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New services desk technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a services desk technician based on U.S. Bureau of Labor Statistics data and data from real services desk technician resumes.Gain additional services desk technician certifications
More About CertificationsServices desk technician certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific services desk technician certification, having one may help you stand out relative to other applicants.
The most common certifications for services desk technicians include IT Information Library Foundations Certification (ITIL) and Certified Information Technology Professional (CITP).
Research services desk technician duties and responsibilities
- Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
- Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
- Provide general technical support and troubleshoot desktop systems and software.
- Assist users with proper management of schedule SCCM push updates.
Prepare your services desk technician resume
When your background is strong enough, you can start writing your services desk technician resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a services desk technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable services desk technician resume templates
Build a professional services desk technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your services desk technician resume.
Apply for services desk technician jobs
Now it's time to start searching for a services desk technician job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first services desk technician job
Are you a services desk technician?
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Average services desk technician salary
The average services desk technician salary in the United States is $42,123 per year or $20 per hour. Services desk technician salaries range between $31,000 and $55,000 per year.
What am I worth?
How do services desk technicians rate their job?
Services desk technician reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
I enjoy the challenges and learning new things . Technology is always evolving.
Customer is unwilling to provide you with necessary information in order to assist them.
Updated January 8, 2025
