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Best services desk technician certifications
Services desk technician certifications allow job seekers to demonstrate their competency as an services desk technician to employers. However, not all services desk technician certifications provide the same value for job seekers.
The best certifications for a services desk technician are IT Information Library Foundations Certification (ITIL), Certified Information Technology Professional (CITP), and Network 5 Certification.
Below is a list of the best services desk technician certifications. Obtaining an services desk technician certification will give you a leg up when you apply for jobs and increase your potential salary.
18 best certifications for services desk technicians
| Rank | Services desk technician certification | Organization |
|---|---|---|
| 1 | IT Information Library Foundations Certification (ITIL) | Zavata |
| 2 | Certified Information Technology Professional (CITP) | AICPA |
| 3 | Network 5 Certification | EC-Council |
| 4 | Security 5 Certification | EC-Council |
| 5 | Certified Network Computer Technician (CNCT) | ETA |
| 6 | Cisco Certified Network Associate (CCNA) | Global Knowle... |
| 7 | ITIL Foundation | HDI |
| 8 | HDI Desktop Support Technician (HDI) | HDI |
| 9 | Dell Certified Systems Expert (DCSE) | Dell Inc. |
| 10 | Certified Information Systems Security Professional (CISSP) | Global Knowle... |
| 11 | Cisco Certified Entry Networking Technician (CCENT) | Cisco |
| 12 | HDI Support Center Manager (HDI) | HDI |
| 13 | Microsoft Certified Technology Specialist (MCTS) | MS |
| 14 | Master Certified Electronics Technician (CETma) | ETA |
| 15 | MCTS: Windows Vista - Configuration | Global Knowle... |
| 16 | Support Center Analyst (SCA) | HDI |
| 17 | Certified Help Desk Manager (CHDM) | Zavata |
| 18 | Certified Pharmacy Technician (CPhT) | PTCB |
18 best services desk technician certifications
1. IT Information Library Foundations Certification (ITIL)
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
2. Certified Information Technology Professional (CITP)
A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
3. Network 5 Certification
Technology today is 'networked' - even in the literal sense. Networks have become an integral part of mundane existence. It is inconceivable to think of communications exclusive of networks. Network 5 serves to expose the learner to basic networking concepts.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
4. Security 5 Certification
The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. The Security5 program gives individuals basic networking literacy skills to begin high-end IT programs.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
5. Certified Network Computer Technician (CNCT)
Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
6. Cisco Certified Network Associate (CCNA)
CCNA certification is the first level of Cisco Career certification and indicates a foundation in and apprentice knowledge of networking. CCNA certified professionals can install, configure, and operate LAN, WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to use of these protocols: IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
7. ITIL Foundation
This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
8. HDI Desktop Support Technician (HDI)
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
9. Dell Certified Systems Expert (DCSE)
Dell offers hardware maintenance training through the Dell Certified Systems Expert program. DCSE prepares independent service maintenance technicians or companies with the knowledge and skills necessary to provide their own maintenance. Technicians are required to pass an exam to achieve an accreditation on client systems (portables, desktops and workstations) or servers. Technician may receive accreditation in both areas if desired.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
10. Certified Information Systems Security Professional (CISSP)
The CISSP has clearly emerged as the key certification for security professionals. In fact, in an informal survey of information security jobs on a major employment web site, more than 70% of the positions required CISSP certification. Corporations are demanding experienced information security professionals with the certifications to prove it to protect their information and assets. Our course has been prepared with great care to provide the most exhaustive survey of the CISSP information, test taking techniques, and preparation materials available in the industry. While other CISSP course providers require extensive reading and practice test preparation between completing the class and taking the exam, our students have found that the high quality of our course and its in-class practice test result in a minimum of extra time spent preparing for the exam.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
11. Cisco Certified Entry Networking Technician (CCENT)
The Cisco CCENT (Cisco Certified Entry Networking Technician) certification validates the skills required for entry-level network support positions, the starting point for many successful careers in networking. Candidates should have the knowledge and skill to install, operate and troubleshoot a small enterprise branch network, including basic network security. CCENT certification is the first step toward achieving CCNA, which covers medium size enterprise branch networks with more complex connections.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
12. HDI Support Center Manager (HDI)
This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
13. Microsoft Certified Technology Specialist (MCTS)
A Microsoft Certified Technology Specialist certification proves your skills on a particular Microsoft technology, such as the Windows operating system, Microsoft Exchange Server, Microsoft SQL Server, or Microsoft Visual Studio. MCTS certifications are no longer in development. However, your MCTS certification will remain valuable as long as companies are using the technology on which it certifies. Please check the retired exams and retired certifications pages for specific retirement dates.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required?
14. Master Certified Electronics Technician (CETma)
A technician with six or more years combined work and electronics training may be eligible for the ETA Master Certified Electronics Technician (CETma) certification. The Master certification was created to showcase those technicians who are able to demonstrate proficiency in the many fields of electronics. In addition to the Associate level certification, one must successfully obtain six other certifications, with no more than two originating from the same specialized category, in order to qualify.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
15. MCTS: Windows Vista - Configuration
The Microsoft Certified Technology Specialist (MCTS) certifications enable professionals to target specific technologies and distinguish themselves by demonstrating in-depth knowledge and expertise in their specialized technologies.The MCTS: Windows Vista, Configuration certification is designed to validate the knowledge and skills necessary to understand the functions and features of Windows Vista and to troubleshoot network-connectivity and applications issues.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
16. Support Center Analyst (SCA)
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
17. Certified Help Desk Manager (CHDM)
The Certified Help Desk Manager course will empower you with new ways to promote the support center to both internal and external customers. In addition, you'll learn how to increase your ROI, develop procedures to enable your team to improve their productivity, and discover the tools and technologies necessary to manage a successful support center.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
18. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
What is the best certification for a services desk technician?
The best services desk technician certification is IT Information Library Foundations Certification (ITIL). The IT Information Library Foundations Certification (ITIL) is awarded by the Zavata.
Here's a bit more background on how to obtain this services desk technician certification:
- To become a certified IT Information Library Foundations Certification (ITIL), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- No renewal for certification, if you earn it once it is valid all time.
What are some of the most in-demand certifications for services desk technicians?
The most in-demand services desk technician certification is ITIL Foundation based on all active job postings. Having this services desk technician certification will give you access to more services desk technician jobs with higher salaries.
What certifications can impact a services desk technician career and salary?
The IT Information Library Foundations Certification certification will help you to secure a service desk manager position, which will increase your pay and career trajectory. A service desk manager's average salary is $84,024 whereas services desk technicians make an average salary of $42,123.
The most common combination of services desk technician certifications include: IT Information Library Foundations Certification (ITIL), Certified Information Technology Professional (CITP), and Network 5 Certification.
Online courses for services desk technicians to earn certifications
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