Technical Support Analyst 2 (Onsite)
Colonial Heights, VA
Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Skilled in wireless devices. Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the Richmond District. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Skills:
Skill
Required / Desired
Amount
of Experience
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams.
6
Months
Skill in troubleshooting tools and managing and administering desktops and wireless devices
6
Months
Strong Customer Service skills that include a “customer first” attitude.
6
Months
Ability to communicate effectively verbally and in writing with individuals and groups.
6
Months
Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner
6
Months
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.
Highly desired
6
Months
Ability to lift equipment up to 25 pounds
6
Months
HelpDesk Technician
Sterling, VA
Benefits:
401(k)
401(k) matching
Paid time off
HelpDesk Technician.
Work Authorisation: US Citizen.
Responsibilities:
Provide Tier I/II IT Support: Assist HUD employees with technical issues, including basic troubleshooting for hardware and software.
Ticket Management: Create, manage, escalate, and resolve IT service tickets following HUD's service level agreements and ticketing system guidelines.
Documentation: Document issues, troubleshooting steps, and resolutions accurately for future reference and knowledge sharing.
Customer Support: Offer timely and professional responses to customer inquiries and issues.
Technical Guidance: Work collaboratively with Tier III teams and escalate issues beyond Tier II when necessary.
Continuous Improvement: Contribute to process improvements, knowledge base updates, and team training as required.
Required Skills:
Microsoft Word user and troubleshooting experience
Helpdesk call experience (IT preferred, but not required)
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
May aid concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
JUNIOR: 0-2 years' experience. Applies fundamental concepts, processes, practices, and procedures on technical assignments.
Performs work that requires practical experience and training. Work is performed under supervision.
Desktop Support in Sterling, Virginia
Sterling, VA
Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Sterling, Virginia. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:
+ Provide Workstation Software Break Fix support
+ IMAC - PC Install, Moves, Adds and Changes
+ Image Loads
+ Asset Recovery
+ Asset tagging
+ Printer Support
+ Client Center (Tech Bar) Support
+ IT Service Management Updates
+ Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
Qualifications:
+ Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
+ Knowledge of PC Imaging
+ Experience with change management and incident management
+ Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
Preferred Qualifications:
+ Certified Dell Technician
+ Expertise in Inventory Control
Requirements
+ Must be within driving distance of Sterling, Virginia, and willing to work onsite
+ Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
+ Must be able to lift up to 40 lbs
+ Must be able to stand or walk for extended periods of time
+ Must be able to walk up and down stairs or ramps
+ Must be able to kneel and work under desks or in confined spaces
What is Important to Us:
+ You are an excellent communicator in writing and speaking.
+ You have the ability to work independently but also value teamwork.
+ Your problem-solving skills are excellent.
+ You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
+ You seek a community of virtue-centered co-workers and clients.
What we offer you:As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.
More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at***************************
Salary Description
$17.00/hr - $25.00/hr
Technical Support Analyst I
Norfolk, VA
Reviews, analyzes, and evaluates information technology systems operations as they relate to services of a specific program. Provides technical assistance to computer system users as it relates to the use of an application in performing program services. Answer questions or resolve problems for clients in person, via telephone or from a remote location as it relates to a specific application related to a program's services May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail and operating systems as it relates to a specific application related to a programs services.
The term ‘program' relates to specific services. A position in finance would refer to experience in the use accounting procedures and systems. A position in health care delivery would refer to experience in clinical systems. This is not a technical position as it relates to network or systems. It is the technical support of applications used in the delivery of a program's services. Qualifications are significantly tilted toward experience in the program's services
Responsibilities
General:
Position provides support for installation, maintenance and troubleshooting of desktop/laptop computer systems and associated peripherals as required to support applications needed for program services.
Peripherals may include printers, scanners, PDAs, cameras, networking equipment, and others.
Responds to trouble calls from users as assigned, and assists with application support including problem referral for computer hardware and software technical support.
Respects departmental policies and procedures.
Guards all EVMS data as confidential under penalty of termination.
Establishing accounts and security within an application.
Maintaining audit data about services.
Providing investigative support regarding security breaches.
Aiding clients in their use of the application.
Identifying support patterns to determine additional training needs.
Aiding clients in data retrieval or extraction.
Maintaining application integrity by management of access and data.
Perform other duties as assigned.
Provide user assistance with basic operations of Office applications such as MS Word, Excel, and PowerPoint as it relates to application use.
Position Specific: EVMS Medical Group
This position provides technical support of the applications used in the delivery of billing, scheduling and patient care.
Provides support for desktop and laptop computers and associated peripherals to support applications.
Responds to trouble calls from users.
Creates and setups application user accounts and security.
Experienced in IDX/GE Billing and Scheduling applications or other related Practice Management systems.
Provides training to users in the scheduling and Billing functions of IDX/GE.
Knowledgeable of practice management software.
Primary level of computer hardware and software competency.
Qualifications
Works effectively with Microsoft Office systems.
Competency designations are desired, but proof of detailed training or specifically applicable experience may be accepted.
Must have a working knowledge of personal computer (PC) hardware, operating systems, and common application suites such as Microsoft Office.
Must be able to demonstrate a competency in applications related to a program's services.
A demonstrated ability to systematically analyze application problems; working knowledge of common troubleshooting techniques and tools used and a demonstrated ability to communicate well verbally and in writing is needed.
Strong customer service skills and the ability to work well with others in high stress situations is required.
DEFINING CHARACTERISTICS:
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Typically reports to a project leader or manager.
Some technical training, college level courses, and/or work experience in related technical field is beneficial.
Location : Location US-VA-Norfolk
Jr. NOC Specialist
Ashburn, VA
Job Title: Network Operations Jr. Specialist
Ashburn, VA
Hours: 3rd shift 11:00pm-7:00am or Midnight- 8:00am
3 month contract
$17/hr
**Must have 2-3 yrs experience working in a NOC
Additional Information
Why Veredus?
Candidates work with a professional recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends-who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there's a position you really want, you're fully prepared to get it. Additionally, Veredus provides the following benefits:
o Medical Benefits
o Consultant Lunches and Outings
o Dental Benefits
o Life Insurance ($20,000 benefit)
o Vision
o ATOP-Accrued Time Off Program
o 401K
o Consultant Web-Site
o Name Plates
o Care packages/Survival packs
o Dedicated Consulting Services Representative
Veredus recently was ranked as “Best Staffing Firms to Work for 2011″ by Staffing Industry Analysts in a recent survey
Desktop Support in Charlottesville, Virginia
Charlottesville, VA
Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!
Opportunity:
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Charlottesville, Virginia. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:
Provide Workstation Software Break Fix support
IMAC - PC Install, Moves, Adds and Changes
Image Loads
Asset Recovery
Asset tagging
Printer Support
Client Center (Tech Bar) Support
IT Service Management Updates
Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
Qualifications:
Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
Knowledge of PC Imaging
Experience with change management and incident management
Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
Preferred Qualifications:
Certified Dell Technician
Expertise in Inventory Control
Requirements
Must be within driving distance of Charlottesville, Virginia and willing to work onsite
Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
Must be able to lift up to 40 lbs
Must be able to stand or walk for extended periods of time
Must be able to walk up and down stairs or ramps
Must be able to kneel and work under desks or in confined spaces
What is Important to Us:
You are an excellent communicator in writing and speaking.
You have the ability to work independently but also value teamwork.
Your problem-solving skills are excellent.
You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
You seek a community of virtue-centered co-workers and clients.
What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.
More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at ***************************
Salary Description $17.00/hr - $28.00/hr
Junior Help Desk Support Specialist
Fort Belvoir, VA
Full-time Description
Position: Full-time
The Help Desk Specialist will provide superior customer service in support of the Enterprise Service Desk. As the Help Desk Specialist, you will serve as the end-user's single point of contact for reporting all IT service-related issues, initiate requests for all IT services contained in the IT Service Catalog and assist with any question concerning IT services.
Specific Responsibility
Responsible for providing technical assistance and support related to computer systems, hardware, or software.
Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Responds to email or chat messages for customers seeking help.
Walks customers through problem-solving process.
Runs diagnostic programs to resolve problems.
Follows up with customers to ensure issue(s) were resolved.
Gains feedback from customers about system usage.
Runs reports to determine malfunctions that continue to occur.
Creates a ticket in the approved incident management system for all support calls received, or route user support calls to appropriate IT Help Desk.
Attempt First Call Resolution (FCR) for all requests received.
Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
Ability to support a 24x7x365 operations center, including supporting swing shifts from 6am-2pm, 2pm-10pm, or 10pm-6am and weekend shifts
Requirements
Must have the ability to demonstrate strong business and organizational skills and have outstanding communication skills, both verbal and written.
0-2 Years experience
Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level II: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
TS/SCI Clearance
Must be able to handle confidential information with discretion.
Must be detail oriented with the ability to manage multiple tasks.
Motivated self-starters.
Attention to detail
Operational experience with ServiceNow
Experience in the Intelligence Community
Exhibit excellent customer service, organizational and time management skills
DoD 8140 (formerly 8570.01-M), IAT Level I: Must have current Security+ CE Certification or be able to obtain certification within 6 months of hire date.
Physical Requirements and Work Environment
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Available Shifts: Morning
Company Description
Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled & mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production & Development and Knowledge-Based Professional Services Solutions that enable the customer's mission. Obsidian Solutions Group LLC is a service-disabled, veteran-owned small business.
A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.
Our corporate philosophy is centered on hiring and retaining employees with the requisite skills, professional experience, personal commitment, and ethical standards necessary to foster a culture of operational excellence necessary to surpass our customer's expectations.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Obsidian Solutions Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.
The Washington Commanders are looking for 2025 Seasonal Interns to join the IT team. The Washington Commanders are a professional American football team located in the Washington, D.C. metropolitan area. The team belongs to the East Division of the National Football Conference in the National Football League. The team's home stadium is FedExField in Landover, Maryland. Its headquarters and training facility is the OrthoVirginia Training Center at Commanders Park in Ashburn, Virginia. Washington has played more than 1,000 games since 1932 and has won five NFL Championships (two pre-merger, and three Super Bowls). The franchise has captured 15 NFL divisional titles and five NFL conference championships.
PRIMARY RESPONSIBILITIES
Work with Technology staff to field basic trouble tickets and service requests
Assist with support of phone system, telephones, and cell phones
Distribute new PC's and laptops as part of annual computer refresh program
Plan, design and implement special projects at the direction of IT Staff
Assist in improving the efficiency of the Washington Football Team IT organization
Prepare documentation related to IT policies and procedures
REQUIREMENTS:
Candidate must be pursuing a degree or be up to 1-year post-grad.
Familiarity with computers; experience with Microsoft Office suite of applications, especially Word, Excel, and Microsoft Edge
Strong interpersonal skills and a desire to work with people
Analytical, structured approach to problem solving
Detail oriented, organized
Strong writing skills and a desire to diligently document common processes and procedures
Committed to going “above and beyond” to serve the customer
Ability to lift 50 lbs. and handle physically challenging tasks
Desire to gain experience as a computer service professional in a demanding yet highly rewarding industry
Ability to work in a fast-paced environment, while managing multiple projects/priorities
Provide assistance with IT projects as needed
Availability to work during standard support hours (M-F, 7:00 AM to 10:00 PM) along with occasional after-hours and weekend support
Other duties as assigned
Ability to commute to the OrthoVirginia Training Center at Commanders Park located in Ashburn, VA, and FedExField located in Landover, MD
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
IT Support Specialist Intern (Summer 2025)
Herndon, VA
At Ntrepid, we are a mission-driven provider of managed attribution technologies, specifically designed to support the national security community's operations in the most demanding online environments. We are seeking a IT Support Specialist Intern for the Business Services and Support (BSS) team for the summer of 2025. The ideal candidate will have a solid understanding of IT fundamentals and a healthy appetite for learning all the skills required to provide IT support in a small-to-medium-sized company.
Our internship will provide you with mentoring and hands-on training from senior team members and subject-matter experts. If you are looking for an opportunity to build a diverse IT skillset and gain real world experience in the industry, this is a rare opportunity that you won't find anywhere else. This internship is based out of our Herndon, Virginia office with a flexible hybrid work schedule.
Responsibilities
Provide in-person and remote customer support to Ntrepid employees.
Troubleshoot hardware and software issues on MacOS, Microsoft Windows, and mobile devices.
Deploy system and enterprise software with mobile device management tools.
Administer Office365 and Atlassian product suites.
Facilitate equipment repair with external vendors.
Assist engineers with server and network administration.
Manage IT assets using ITIL best practices and a CMDB.
Monitor ticket queues and ensure our customers receive prompt responses, escalations, and resolutions.
Qualifications
U.S. Citizenship required.
Pursuing (or recently completed) a degree and interest in Information Technology.
Capacity to learn IT skills quickly and apply them in a fast-paced environment.
Familiarity with ticketing systems such as Remedy or ServiceNow.
Strong communication skills with the ability to be a liaison between technical and non-technical personnel.
Basic understanding of TCP/IP and computer networking.
Experience with service desk or customer service operations.
Computer proficiency with Apple (Mac, iPhone, iPad), PC and/or Android devices.
Ability to maintain a positive attitude and work ethic to deliver on-time and above standard customer service.
IT Support Specialist Intern (Summer 2025)
Herndon, VA
At Ntrepid, we are a mission-driven provider of managed attribution technologies, specifically designed to support the national security community's operations in the most demanding online environments. We are seeking a IT Support Specialist Intern for the Business Services and Support (BSS) team for the summer of 2025. The ideal candidate will have a solid understanding of IT fundamentals and a healthy appetite for learning all the skills required to provide IT support in a small-to-medium-sized company.
Our internship will provide you with mentoring and hands-on training from senior team members and subject-matter experts. If you are looking for an opportunity to build a diverse IT skillset and gain real world experience in the industry, this is a rare opportunity that you won't find anywhere else. This internship is based out of our Herndon, Virginia office with a flexible hybrid work schedule.
Responsibilities
Provide in-person and remote customer support to Ntrepid employees.
Troubleshoot hardware and software issues on MacOS, Microsoft Windows, and mobile devices.
Deploy system and enterprise software with mobile device management tools.
Administer Office365 and Atlassian product suites.
Facilitate equipment repair with external vendors.
Assist engineers with server and network administration.
Manage IT assets using ITIL best practices and a CMDB.
Monitor ticket queues and ensure our customers receive prompt responses, escalations, and resolutions.
Qualifications
U.S. Citizenship required.
Pursuing (or recently completed) a degree and interest in Information Technology.
Capacity to learn IT skills quickly and apply them in a fast-paced environment.
Familiarity with ticketing systems such as Remedy or ServiceNow.
Strong communication skills with the ability to be a liaison between technical and non-technical personnel.
Basic understanding of TCP/IP and computer networking.
Experience with service desk or customer service operations.
Computer proficiency with Apple (Mac, iPhone, iPad), PC and/or Android devices.
Ability to maintain a positive attitude and work ethic to deliver on-time and above standard customer service.
Information Technology Intern - HUBZone Residency (REQUIRED)
Reston, VA
HUBZone Residency (REQUIRED). You may determine if an address or a particular area is designated as a HUBZone by using the HUBZone Maps.
NexThreat LLC is seeking a highly motivated Information Technology Intern to join our team through the HUBZone Internship Program for Government Contractors. The Information Technology Intern will have the opportunity to work on various IT projects, including infrastructure management, system administration, and network security. The ideal candidate is a quick learner, team player, and has a strong interest in pursuing a career in the IT field.
Key Responsibilities:
- Support the maintenance and administration of IT infrastructure, including servers, networks, and security systems. - Assist in troubleshooting and resolving technical issues related to hardware, software, and network connectivity. - Collaborate with cross-functional teams to implement and configure new software applications and hardware systems. - Contribute to the development and documentation of IT policies, procedures, and best practices. - Monitor system performance and provide recommendations for improvements to ensure optimal performance and reliability.
Qualifications and Skills:
- HUBZone Residency (REQUIRED) Your primary work location and address must be in an area designated as a Historically Underutilized Business Zone (HUBZone). - Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field. - Knowledge of computer hardware, software, and network systems. - Strong analytical, problem-solving, and critical thinking skills. - Excellent written and verbal communication skills. - Ability to work independently and collaboratively in a fast-paced, dynamic environment. - Familiarity with common IT tools, such as operating systems, programming languages, and cybersecurity measures.
Summer 2025 Internship Program - IT
Winchester, VA
Purpose: To provide a wide variety of administrative and staff support services to an organizational unit on a temporary basis. Administers programs, projects, and/or processes specific to the operating unit served. Essential Functions: Essential functions are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels. SUPERVISORY RESPONSIBILITIES:
None.
Summer Internship - Information Technology Operations
Virginia Beach, VA
Summer Internship - Information Technology Operations Compensation: $18.00/hour Duration: 10 weeks (May through July) Are you seeking a paid summer internship where you can learn, grow, and make a meaningful impact? Join Chartway Credit Union's Summer Internship Program!
As a Chartway intern, you will have the opportunity to positively influence your community. For over half a century, we have proudly served our members and are consistently recognized for our financial strength, our commitment to helping members thrive financially, and our charitable efforts through the Chartway Promise Foundation.
The Information Technology Operations Intern will be responsible for leveraging Lansweeper to conduct a comprehensive review of the software installed across the network, categorize it as approved, unwanted, or neutral, and implement a systematic approach for managing and removing unwanted software. Additionally, the intern will create automated alerts and reporting mechanisms for newly identified unwanted software or newly installed software that requires further review. This will ensure that any future unauthorized or unnecessary software installations are promptly addressed.
Aligned with our culture of continuous learning, valuing diversity, and our mission to invest in the communities we serve, we support the next generation of business professionals. Our Summer Internship Program offers the chance to work with leaders in your field, attend executive presentations, participate in lunch-and-learn sessions, engage in mentoring, join team-building events, and culminate your experience with a Capstone presentation to our senior leadership team.
We are hosting 19 full-time summer interns in the following areas:
+ Business Analytics
+ Member/Customer Experience
+ Marketing
+ Communications
+ Project Management
+ Learning & Development
+ Data Engineering
+ Data Science
+ Data Operations
+ Application Technology
+ Information Technology
+ Real Estate/Equity Lending
+ Consumer Lending
+ Chartway Promise Foundation
+ Legal
+ Talent Acquisition
+ Financial Wellness
What are you waiting for? Apply today! Please include your resume and a cover letter or paragraph explaining which internship(s) interest you and why you would be a good fit.
Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.
Service Desk Agent Junior
Alexandria, VA
Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities.
+ Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)
+ Provide customer onboarding and offboarding.
+ Provide account management support.
+ Provide 24/7 Tier 1 support for all environments and networks supporting end users.
+ Route Tier 2/3 tickets to appropriate sustainment teams
+ Process all IT SM tickets to completion.
+ Assist Cyber Operations with continuous monitoring activities.
+ Participate in training, testing, and exercises related to incident response and contingency planning.
Required Qualifications
+ Active TS security clearance and eligible for SCI and NATO read-on prior to starting work.
+ Meet the DoD requirements for a privileged user on a TS/SCI information system prior to starting work - DoD 8140 / 8570.01-m requirements.
**Minimum Qualifications**
+ Bachelor's degree in an area related to the labor category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system. Experience may be substituted for a degree.
**Other Job Specific Skills**
+ Excellent customer service skills
+ Uses a knowledge document to work independently with general supervision and maintains a high-degree of professional conduct at all times
+ Excellent communication and interpersonal skills
+ Good problem solving and analytical skills
+ Technical experience in:
+ - Microsoft Windows Operating Systems
+ - Microsoft Office
+ - Network Connectivity
+ - Print Services
+ - E-Mail and Internet mail
+ - Basic PC usage and troubleshooting
+ Ability and desire to build additional technical skills
+ Ability to interact effectively with others
+ Ability to follow instructions to produce desired results
+ Aptitude to multi-task workloads
+ Ability to remain calm and courteous in periods of stress
+ Ability to work with broad range of experience levels
+ Good administrative and organizational skills
+ Willingness to work overtime and varying hours as required
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$49.00
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Service Desk Agent Junior
Alexandria, VA
Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities.
Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)
Provide customer onboarding and offboarding.
Provide account management support.
Provide 24/7 Tier 1 support for all environments and networks supporting end users.
Route Tier 2/3 tickets to appropriate sustainment teams
Process all IT SM tickets to completion.
Assist Cyber Operations with continuous monitoring activities.
Participate in training, testing, and exercises related to incident response and contingency planning.
Required Qualifications
Active TS security clearance and eligible for SCI and NATO read-on prior to starting work.
Meet the DoD requirements for a privileged user on a TS/SCI information system prior to starting work - DoD 8140 / 8570.01-m requirements.
Minimum Qualifications
Bachelor's degree in an area related to the labor category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system. Experience may be substituted for a degree.
Other Job Specific Skills
Excellent customer service skills
Uses a knowledge document to work independently with general supervision and maintains a high-degree of professional conduct at all times
Excellent communication and interpersonal skills
Good problem solving and analytical skills
Technical experience in:
- Microsoft Windows Operating Systems
- Microsoft Office
- Network Connectivity
- Print Services
- E-Mail and Internet mail
- Basic PC usage and troubleshooting
Ability and desire to build additional technical skills
Ability to interact effectively with others
Ability to follow instructions to produce desired results
Aptitude to multi-task workloads
Ability to remain calm and courteous in periods of stress
Ability to work with broad range of experience levels
Good administrative and organizational skills
Willingness to work overtime and varying hours as required
Disclaimers
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Compensation Range
$49.00
Shift
N/A
Telework
Telework Not Allowed
Travel Requirement
No-Travel Not Required
Assists the IT team with maintaining and troubleshooting computer hardware and software systems, including installing applications, maintaining and troubleshooting employee portal, troubleshooting user issues, and learning about various IT infrastructure components, while gaining hands-on experience in a professional setting.
Responsibilities
Hardware and Software Support:
• Installing, configuring, and troubleshooting computer hardware and software issues on desktops, laptops, and peripherals.
User Support:
• Providing technical assistance to end users on software applications, password resets, and basic troubleshooting.
Documentation:
• Maintaining accurate documentation of IT systems, configurations, and user guides.
Project Assistance:
• Supporting IT projects by performing data entry, testing new applications, or assisting with implementation.
Research and Analysis:
• Researching new technologies, industry trends, and potential solutions to IT challenges.
Required Skills and Qualifications:
• Currently enrolled in a computer science, information technology, or related degree program
• Basic understanding of computer hardware and software
• Familiarity with operating systems like Windows and mac OS
• Networking knowledge (TCP/IP, basic network topology)
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills to interact with users
• Ability to work independently and as part of a team
About PingWind
PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB)\ Certified with offices in Washington DC and Northern Virginia. ****************
Our benefits include:
· Paid Federal Holidays
· Robust Health & Dental Insurance Options
· 401k with matching
· Paid vacation and sick leave
· Continuing education assistance
· Short Term / Long Term Disability & Life Insurance
· Employee Assistance Program through Sun Life Financial EAP Guidance Resources
Veterans are encouraged to apply
PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law
Master Center for Addiction Medicine is seeking a part-time IT Intern who wants to gain valuable hands-on experience in the field of IT. This is not a software development role, but rather more of an IT help desk position.
*Note: this is a part-time internship. Exact hours and schedule can be negotiated.
Master Center for Addiction Medicine is an entirely outpatient treatment center for individuals struggling with Substance Abuse Disorder. Master Center approaches the disease of addiction in a comprehensive, evidence-based, and individualized way, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring, peer support services and community recovery organizations. Our practice approach is to provide compassionate care through providers that are committed to treating our patients with dignity, respect, and kindness.
The IT intern assists the Strategic Initiatives Project Manager with the IT processes at all business locations, though the IT intern will primarily work out of the Glen Allen location. The primary function of this role is to assist with various IT&T oriented projects, initiatives, and services as directed. This assistance ranges from desktop support, incident resolution and reporting, documentation, and general IT administrative and support services.
Duties and responsibilities:
Set up new laptops and employee accounts.
Update passwords and unlock users.
Switch out faulty electronic equipment.
Manage threat/spam emails as they arise.
Resolve minor audio/visual errors.
Assist in inventory management.
Upgrade laptops from Microsoft Home to Pro.
Upgrade laptops with
Systems training (Office 101, Teams, etc.).
Assist with other tasks and projects as they arise.
Minimum education and/or minimum experience:
Associate degree in related field (IT, computer science, etc.) preferred.
Minimum one year of experience in IT preferred.
Required skills and abilities:
Great attention to detail.
Strong analytical and problem-solving skills.
Excellent customer service-provides excellent IT&T support to our end users
Strong communication skills: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Computer Science/Information Systems experience.
Proactive and independent with the ability to take initiative.
Excellent time management skills with a proven ability to meet deadlines.
Please do not contact the office directly. We are conducting all hiring activities through JazzHR, our Applicant Tracking System. Thank you!
At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!
Firewall/Network Support Needed for James City County, VA
Richmond, VA
Management Applications, Inc., a leading provider of Managed IT Services and Network Management, Design and Implementation is seeking Firewall/Network Support for James City County, VA.
Job Responsibilities and Experience:
Supervision, equipment, tools, parts, and materials as necessary to provide support for two Internet connections with a third coming onboard in a few months.
A. Configure the firewalls to provide the minimal access required into the County's network as specified by County personnel as well as make recommendations for best practices. Configure and establish VPNs with external connections as needed and working with external third party personnel. Establishencryption between connections as needed. Be available during normal business hours to make rule changes at the request of County personnel.
B. Remotely monitor firewall logs for the purpose of reacting to cyber attacks so as to prevent or block such attacks and notify James City County personnel of any attacks as soon as possible. Monitoring of alarms shall be for 24 hours a day, seven days a week.
C. Maintain the firewall OS up to date by installing patches or new releases after normal business hours.
Certifications:
CCNA, CCNP, CompTIA Network/Security+, Additional networking and security certifications.
Required Education:
4-year degree preferred. MAI will consider 2-year degrees with exceptional experience.
Job Application Instructions:
To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements. Please also list all IT certifications and Education within your resume.
Information Technology Intern
Norfolk, VA
Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
Information Technology Intern
Harbor Group International (HGI) is a leading global real estate investment and management firm. With more than $20 billion in assets under management, the firm invests in and manages diversified property portfolios including office, retail, and multifamily properties. With over 38 years of experience in the industry and over 1,400 employees worldwide, HGI continues to look for real estate investment opportunities.
Job Summary: We are seeking a driven individual who wishes to obtain real estate investment industry experience, specifically related to informational technology functions. Under the direction of the different department managers, you will obtain real-world job skills by following personalized training, performing key job responsibilities, and executing meaningful projects within that business discipline.
Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management.
+ Provide software/hardware support by troubleshooting issues, assisting end-users, and improving processes.
+ Collaborate with IT Analysts to gather and document requirements, analyze data, and contribute to project plans.
+ Assist Engineering teams with coding, testing, and/or debugging tasks for ongoing projects.
+ Support IT project management initiatives, ensuring tasks are on schedule and deliverables meet business needs.
+ Learn and apply tools, frameworks, and systems critical to IT operations.
+ Contribute to process improvement efforts and provide creative solutions to IT challenges.
Experience, Skills and Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
+ 4-year accredited program enrollment
+ 10-week commitment (June 4th - August 8th)
+ Willing to travel for both the Kick-Off and Capstone events
+ Computer proficiency and excellent communication skills.
+ Professionalism in quality of work, punctuality, attendance, and attitude.
+ Dependability, good judgment, and organizational skills.
+ Initiative to stay engaged and curious while gaining industry knowledge.
+ Ability to lead and maintain good working relationships with peers.
+ Ability to be a positive example and take accountability.
+ Adherence to Company's mission, vision, values, and policies.
+ Professional dress and conduct conducive to corporate environment
#LI-JR1
Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Job Details
Job Family Corporate Office & Admin Support
Pay Type Hourly
Employment Indicator Internship
Information Technology Intern
Oakton, VA
$12 hourly Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. The Information Technology (IT) Intern will be providing IT support to both the IT department and company staff. This is internship program is for approximately 30 hours/week. This is a 12-month program of learning and job experience for job seekers who have a documented disability.
Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
* Support IT asset Inventory.
* Responsible for set up of new systems and rebuild of old systems.
* Set up end user profiles.
* Install/configure software and firmware updates.
* Contact vendors for hardware support.
Additional Responsibilities
* Schedule and deploy systems to end users.
* Assist end users with logging to systems.
* Enter support tickets and answer phones.
* Field incoming requests for support via phone, e-mail, and in-person to ensure courteous, timely and effective resolution of end user issues.
* Perform other responsibilities as assigned.
Qualifications: Education, Experience, and Certification(s)
* High School Diploma or a General Equivalency Diploma (GED) required.
Knowledge, Skills, and Abilities
* Knowledge of basic computer hardware, including installation and troubleshooting.
* Experience with desktop windows 10 and server operating systems.
* Proficient written and oral communication skills.
* Proficient interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills.
* Ability to present ideas in user-friendly language.
* Highly self-motivated and directed. Keen attention to detail.
* Good customer service orientation. Experience working in a team-oriented, collaborative environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.
To learn more, you may click on the following video link: *************************************************
4 Easy Steps to Apply
Step 1:Apply online to an open position.
If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below.
Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact
Step 3: Submit Comprehensive Release form to a local ServiceSource contact
Step 4: Submit Documentation of Disability letter to a local ServiceSource contact
Program Outreach Specialists by Location
Aurora/Colorado Springs, Colorado
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Fort Worth, Texas
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Newport News/Fort Eustis, Virginia
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Northern Virginia, Washington, DC, Maryland
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Northern Virginia/Quantico/Washington, DC - Food Services
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St. Louis, Missouri
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Boyers, Pennsylvania
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North Carolina/Kentucky
************** ext. 4699
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Florida
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DE, PA, MD and TX
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NOTICE TO APPLICANTS
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.
Do you need a reasonable accommodation to apply to a career opportunity online? Please click here to view a list of Regional Office locations. Please ask to speak with Human Resources.
PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.