How to hire a services desk technician

How to hire a services desk technician, step by step

Here's a step-by-step services desk technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a services desk technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new services desk technician
• Step 8: Go through the hiring process checklist

What does a services desk technician do?

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1. Identify your hiring needs

   The services desk technician hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A services desk technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, services desk technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents services desk technician salaries for various positions.

   Type of Services Desk Technician	Description	Hourly rate
   Services Desk Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$14-26
   Technician Support Tier	A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs... Show more	$18-37
   Help Desk Analyst	Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting... Show more	$12-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Service Desk
   • Customer Service
   • Troubleshoot
   • Technical Support
   • ITIL
   • Phone Calls
   • Computer System
   • VPN
   • Desk Support
   • OS
   • Strong Customer Service
   • Remedy
   • Incident Management
   • Customer Support

   Check all skills

   Responsibilities:

   • Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
   • Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
   • Provide general technical support and troubleshoot desktop systems and software.
   • Assist users with proper management of schedule SCCM push updates.
   • Assist coworkers trough troubleshooting windows and mac Scottsdale, AZ operating systems.
   • Provide assistance, troubleshoot, upgrade and install PC hardware, software and peripherals.

   More services desk technician duties

3. Make a budget

   Including a salary range in the services desk technician job description is a good way to get more applicants. A services desk technician salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a services desk technician in Mississippi may be lower than in New York, and an entry-level engineer typically earns less than a senior-level services desk technician. Additionally, a services desk technician with lots of experience in the field may command a higher salary as a result.

   Average services desk technician salary

   $42,123yearly

   $20.25 hourly rate

   ---

   Entry-level services desk technician salary

   $31,000 yearly salary

   Updated January 20, 2026

   Average services desk technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$53,872	$26
   2	California	$51,415	$25
   3	Virginia	$49,769	$24
   4	Hawaii	$48,515	$23
   5	Maryland	$48,045	$23
   6	New Mexico	$47,993	$23
   7	Massachusetts	$45,524	$22
   8	Texas	$45,264	$22
   9	Pennsylvania	$45,228	$22
   10	Arizona	$45,145	$22
   11	Washington	$44,077	$21
   12	Oregon	$43,422	$21
   13	Georgia	$42,974	$21
   14	North Carolina	$42,824	$21
   15	Florida	$39,386	$19
   16	District of Columbia	$39,267	$19
   17	Colorado	$38,990	$19
   18	Ohio	$38,736	$19
   19	Oklahoma	$38,673	$19
   20	Wisconsin	$37,892	$18

   Average services desk technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Forum Energy Technologies	$64,569	$31.04
   2	Infosys Public Service	$62,750	$30.17	15
   3	Hawaii Pacific Health	$62,210	$29.91	10
   4	INOVIO Pharmaceuticals	$57,497	$27.64
   5	General Dynamics Mission Systems	$57,214	$27.51	9
   6	Richmond American Homes	$57,030	$27.42	1
   7	Teledyne Technologies Incorporated	$56,532	$27.18	6
   8	QuintilesIMS	$56,001	$26.92	24
   9	Red Gold	$55,551	$26.71	1
   10	Washington State University	$52,466	$25.22	2
   11	Apptad	$51,596	$24.81
   12	Uline	$51,438	$24.73	8
   13	Prosum	$51,258	$24.64	5
   14	NTT Europe Ltd	$50,622	$24.34	66
   15	PruittHealth	$50,061	$24.07	5
   16	Wells Enterprises	$50,053	$24.06
   17	AssetMark	$49,117	$23.61	1
   18	HRL Laboratories	$48,948	$23.53
   19	Leidos	$48,833	$23.48	109
   20	L & A Care Corporation	$48,797	$23.46

4. Writing a services desk technician job description

   A services desk technician job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a services desk technician job description:

   Services desk technician job description example

   Join our team and grow with us both professionally and personally!
   
   Acts Retirement-Life Communities is the nation’s largest not-for-profit owner, operator, and developer of resort-style continuing care senior living communities, including independent living, assisted living and skilled nursing care. The Acts family proudly consists of 26 communities in 9 states, and over 7,000 employees. Acts provides residents with a lifestyle that includes on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare, activity programs, and much more. Our employees are inspired by a culture of Loving-Kindness, and we are fully committed to appreciating the array of backgrounds and talents demonstrated by our employees.
   
   Acts is currently seeking qualified candidates for the position of Service Desk Technician within our Information Technology (IT) Department.
   
   The Service Desk Technician is the first line of support support for technical problems and hardware, software and network related issues and recognizes, records and escalates more difficult problems to next level support. Handles initial service desk phone, e-mail and web inquiries. Assesses support needs and provides solutions or refers them to appropriate team members. Requirements: The ideal candidate will meet the following requirements: Associate's degree in Information Technology or related field Minimum of two years' experience in related field is preferred To protect the health and safety of our residents, employees, and the communities we serve, Acts has implemented a universal COVID-19 and Influenza (Flu) vaccination requirement for all employees. Qualified reasonable accommodation requests for medical and religious exemption will be reviewed by the Human Resources Department.
   
   Full-time employees are eligible for a generous benefit package including health benefits (medical, dental and vision), health spending account, life insurance, disability programs, 401(k) with 4% company match, paid time off (PTO) and holidays, and much more! Some part-time positions may also be eligible to receive certain benefits.
   
   For more information or to apply, visit us at www.acts-jobs.org.
   
   Acts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender identity or expression, sexual orientation, marital status, national origin, disability, veteran status, or any other characteristic protected by law. Acts is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

   Copy this example

   

5. Post your job

   To find the right services desk technician for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with services desk technicians they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit services desk technicians who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your services desk technician job on Zippia to find and attract quality services desk technician candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Recruiting services desk technicians requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   Sometimes, it's not enough to interview services desk technician candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new services desk technician

   Once you've decided on a perfect services desk technician candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new services desk technician first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a services desk technician?