Services Desk Technician Jobs Near Me

IT Support Technician / Linux Support Specialist This is a 100% on-site role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. What we'd love to see: Someone who is highly knowledgeable in software, hardware, and networks within a Linux OS. They must be critical thinkers and problem-solvers with great attention to detail. Since end-user support and teamwork are essential aspects of the role, excellent communication and people skills are required. Additionally, they support company Linux networks and optimize their performance. CompTIA Linux+ or Red Hat Certified System Administrator (RHCSA) certification is required for this role. Responsibilities Provide internal IT desktop support in a Ubuntu Linux environment Shell scripting changes to a base Linux image to create or adjust it as needed System administration of Ubuntu Testing and troubleshooting Linux Workstations Automate deployment of Linux laptops Installation and upgrades of Linux workstations (desktop, printers, network cards, etc.) Act as the technical contact for our network service provider and aid them in troubleshooting issues Requirements Bachelor's Degree or an equivalent combination of education and experience Advanced proficiency in Linux system administration, particularly in Ubuntu environments CompTIA Linux+ or Red Hat Certified System Administrator (RHCSA) certification required Familiarity with scripting or basic knowledge of a systems programming language (e.g., Bash, Python, or Perl) Strong knowledge of Linux systems, applications, and hardware, with troubleshooting and repair abilities Effective communication, interpersonal, and organizational skills Broad understanding of network issues; able to troubleshoot with service providers Experience with Foreman or PXE provisioning, including preseed, auto-install, and Kickstart for automated deployments Ability to create and maintain technical documentation Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $80,000-$130,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

We are hiring for a Technologist - Technology Deployment who will be working in the Advanced Lubricants Products team that supports the Castrol business. This team provides the scientific research and technology innovation that underpins Castrol's engine oil businesses. We are also responsible for technology deployment and product technical support to Castrol and its external customers across all Castrol product areas except Industrial. The team also provides input on strategic direction to Castrol. Through technology leadership that underpin strategically important elements of Castrol's operating model, including claim differentiation, product simplification and cost competitiveness for base oils, polymers and engine oil products. The team additionally provides Quality Assurance for all Castrol products. The team owns high-level technical relationships with vehicle and hardware manufacturers (OEMs, tier 1's and emerging hardware developers) that enable preferential business access as well as creating deep strategic insight on market trends. Job Purpose: The successful candidate liaises with Product Development, Global Marketing, Global Supply Chain, other Technology Deployment Hubs and the Country Performance Unit functions to deploy new products, support bp and third-party manufacturing facilities and provide training and technical advocacy to internal and external collaborators. The role holder may be required to focus on a specific product area to develop experience and expertise, but all role holders should expect to cover different product areas depending on priorities and workload demands. Key Accountabilities: Lead the technology deployment of new products by working with Product Development, Global Marketing, Global Supply Chain, Technology Deployment Hubs and the local Performance Unit functions. Plan simple projects (i.e. single/small number of products/formulations) with launches into single/small number of countries. For all launch markets, manage the deployment inputs to portfolio and project management tools. Provide support to marketing and supply chain with product mapping and formulation mapping in a systematic and transparent way to facilitate implementations and initiate documentation to manage specification/performance changes With support from other team members, work with Marketing, Legal and other technical resources to ensure that claims are relevant, valid and substantiated for local law; produce master Product Data Sheets in line with Product Development and Marketing guidance. Support the technical communications for new product launches using materials developed by Product Development and Marketing, adapting where necessary or creating such materials to help Technology Deployment Hubs deliver technical benefits or support launches in an impactful way Provide technical support to bp or third-party blend plants, advise on quality requirements of plant formulations, assist with quality waivers, support with manufacturing/scale up issues. Conduct investigations to resolve customer and consumer claims regarding product quality or performance Ensure transfer of standard process from launch to launch and implement changes from lessons learned. Experience & Education: Bachelor's degree or equivalent experience in chemistry, engineering, or related technical subject area. 5+ years' experience in lubricant formulation would be considered in lieu of a degree Good project management experience. Familiarity with agile project management concepts and tools Experience in lubricant development, formulation modifications and technology commercialization and deployment preferred Deliver results while keeping safety as a top priority Collaborative approach to working. Excellent interpersonal and communication skills and experience working with diverse cultures Willingness to learn and apply new digital tools Why join us At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are important, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! How much do we pay? $78- $111K. *Note that the base pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. We offer a reward and wellbeing package to enable your work to fit with your life. These can include, but are not limited to, access to health, vision and dental insurance, flexible working schedule, paid time off policy, discretionary annual bonus program, long-term incentive program, and a generous 401K matching program. You may learn more about our generous benefits at benefits@bp. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Some travel may be required with this role, this is negotiable Relocation Assistance: Relocation may be negotiable for this role Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Experimental Design, Product Development, Product Formulation, Technical Development Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Must have: 2 year+ of help desk support experience 2 years of professional experience with Active Directory hands-on experience imaging laptops, helping with password resets, computer updates, break-fix, etc. + Healthcare background Basic networking Admin office 365 Insight Global is looking for a help desk analyst to work on-site with a healthcare company in Roanoke, VA. They are looking for someone who can work on-site to support tickets ranging from laptops not working, onboarding, offboarding, equipment returns, password resets, imaging computers, broken hardware, etc. A successful candidate in this position will be someone with a few years of experience and looking to jump right in to help! This team needs someone who can help roll through their tickets, and their days with any support request that could literally walk into the office at any time since there is an open-door policy with this client. This person could occasionally be on-site at different facilities, so they need to be comfortable in a client facing position as well.

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business. Reporting to the IT Director, the Desktop Support Engineer is responsible for supporting systems and services that support the business. This includes desktop, servers, storage, network, applications, security, telephony, and related services. The Desktop Support Engineer is responsible for the entire lifecycle from planning to development to operations and optimization. The role is critical to support core business functions and services. Continuous improvement is a key quality for the role. DUTIES & RESPONSIBILITIES: ● Service Desk - Serves as the first point of contact for multiple IT areas (systems, storage, network, services, telephony, and security). Assign tickets to teams as necessary and triage. Support global user base in onboarding, access, system-related issues. ● New Hire Onboarding - Automate new hire process from user creation to system configuration and deployment. ● Desktop support - Configure and troubleshoot mac OS, Microsoft Windows and Ubuntu. Maintain mac OS, Windows and Ubuntu deployment images and configuration. ● Develop, update, implement and maintain procedures and guides ● Responds to systems and services outages and other service-related activities ● Provides technical expertise and support to fellow staff throughout the company ● Network support - Basic configuration and troubleshooting of Cisco, Mikrotik and Palo Alto equipment. ● Server support - Basic configuration and troubleshooting of VMware ESXi, Windows Server and Ubuntu. QUALIFICATIONS: ● 2 to 5 years of relevant IT experience in working with onsite and remote personnel as well as local and remote offices ● Strong technical knowledge of and experience working with mac OS, Microsoft Windows, and Ubuntu ● Technical knowledge of network switches, routers, wireless, firewalls, VMWare ESXi, Free/TrueNAS, Google Workspace ● Good understanding of network protocols (including but not limited to DHCP, DNS, SNMP) ● Discipline to work remotely ● Effective verbal and written communications skills ● Strong desire to expand expertise through continuous learning ● Bonus: Experience with Python, PowerShell, Bash, Mikrotik, PXE, AWS, Atlassian

Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level. We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we're looking for an L-1 Support Analyst who is enthusiastic and a self-starter that understands restaurant/hotel operations, highly technical and organized, and can work with our customers in a professional and customer-centric manner both on the phone and in person. Must develop a comprehensive understanding of our solutions suite, collaborate with the operations and product teams to ensure flawless execution of the support process, help us build and improve our existing processes, and grow with us as we continue to expand. ONLY APPLICANTS BASED IN THE GREATER DALLAS AREA WILL BE CONSIDERED AT THIS TIME. What You'll Love to Do: Provide customer technical support by phone, email, and chat to identify and troubleshoot hardware and software issues. Perform menu changes and order workflow adjustments as per customer instructions. Notate and close service tickets as per service level agreements and escalate urgent matters that require management attention. Gather and communicate data from multiple sources from relevant parties to provide timely solutions. Perform customer deployment and implementation activities (configurations, network configuration and setup, menu/item maintenance as needed), and provide best-practice coaching as related to the Tabit suite of products. Work with the product team to stay updated on product knowledge and be informed of new functions that can benefit all customers. Who You Are: 1+ years of experience working in a full-service restaurant in a FOH role is highly desired. B.A/B.S or preferred but not required. Comprehensive experience providing technical and networking support for software, hardware, and networking related issues in addition to superior customer service & troubleshooting skills, in the restaurant technology space. Prior experience with legacy and cloud-based POS systems such Aloha, Digital Dining, Revel, Toast, Micros, and others. Must be willing to work flexible hours including overnights, weekends, and holidays. Demonstrated ability to learn new software solutions quickly. Experience in a training/implementation/technical support role. Ability to organize and serve the needs of multiple customer accounts. Multi-tasking and time management skills. Must be able to lift up to 50 pounds and be able to work on your feet for long periods of time. Must have excellent verbal & written communication and interpersonal skills. Innovative, driven, motivated, results-oriented and energetic. Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude. Complex problem-solving skills and attention to detail are required. Possess outstanding decision making and analytical skills. Highly technical & sharp and understand mobile technology (iOS especially) and network infrastructure (Routers, Switches, Access Points, etc). Experience working with a CRM/Helpdesk tool, preferably Zendesk. The Perks: Competitive compensation package Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance Stock options Health Savings Account Free lunch and snacks in office Pet Insurance Employee Referral Program Flex Spending plan Cell phone allowance Generous PTO and paid holidays Hybrid or remote work environment Amazing team culture And much more!

Tech Americas | Technical Writer - Contractor | New York About ING: Ranked #8 on LinkedIn Top Companies in Financial Services and named to Crain's 100 Best Places to Work in NYC In the Americas, ING's Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. When you come to work at ING, you join a team where individuality is not just accepted, it is encouraged. We have built a culture that is fun, friendly, and supportive - it is the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to take risks, think differently, take ownership of their work, and make remarkable things happen. We are here to help you get ahead. And with our global network, there is plenty of scope to take your career in new directions, even ones you have never considered. Sounds like the kind of place you would feel at home? We would love to hear from you. About the position: ING is looking to strengthen its understanding of local and global systems in preparation for major business enhancing efforts. To achieve this goal ING is looking to strengthen existing documentation of data structures and flows while at the same time, document target systems' fitness for purpose.In addition, ING is also looking to document existing landscape of systems, local and global, and identify gaps specifically as it relates to FFIEC requirements. A successful candidate will have the ability to understand complex technical concepts, understand financial regulations and translate these into plain English. Regulatory experience is strongly preferred, and familiarity with FFIEC and Fed requirements is required. The position will report directly into the CIO office. The successful candidate will work with DevOps leads and engineers, architects and business units to accomplish the various documentation tasks. About the department: ING Americas CIO Office is an organization which executes strategic plans to align all technology teams with ING's overall strategy and with the local business and regulatory requirements. Responsibilities: As the Technical Writer will be responsible for: Reviewing and analyzing current documentation Create clear and concise documents and system-flow templates in line with ING's standards and branding.orking with DevOps to identify the gaps in the documentation and enhance current documentation to cover the full system scope. Such documentation should be sufficient for a proficient engineer to read and fully understand a system Working with Architects to convert notes into documentation Analyzing existing documentation of target systems, discuss with the architect and document the fitness for purpose with the intent of creating documents helping senior management make decisions Reading technical regulatory requirements and create a list of gaps based on existing ING documentation Working with the teams responsible for closing any gaps and document the outcomes to satisfy earlier identified gaps. Documenting new processes where none exist currently, ensuring clarity and comprehensiveness Collaborating closely with Subject Matter Experts (SMEs) to extract and document critical knowledge that is not yet documented Ensuring all documentation aligns with regulatory expectations In addition: You should familiarize yourself with azure pipelines Know the principles of agile way of working Qualifications and Competencies Bachelor diploma in Computer Science, or equivalent experience in related field Proven record of accomplishment in successfully documenting systems including data warehouses and data lakes Passionate about technology and self-development Excellent verbal and written communication and presentation skills Strong organizational sensitivity and the ability to understand and consider the underlying issues, opportunities, and dynamics of the cross-border organization Continues improvement mind set Ability to collaborate with cross-functional teams to gather and analyze data requirements Strong understanding of Data Governance, Data Quality and Data Security principle [Preferred] Strong understanding of Financial products and services, including Commercial and Investment banking Strong understanding of financial regulatory requirements, including FFIEC, SEC, and NFA Proficiency required: Extensive experience in working with data architects Extensive experience with working on regulatory documentation Experience working with business units, especially Compliance and Legal Hourly range: $70/hr -$95/hr In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with working from home, commuting, and fitness. ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are. ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.

Qualifications Essential Duties and Responsibilities User Support: Act as the primary point of contact for end-user support on Business Central issues, providing timely and effective resolutions. Troubleshooting: Diagnose, investigate, and resolve issues within Business Central, escalating complex cases when necessary. System Configuration: Assist with system configurations, customizations, and updates to align Business Central with business requirements. System Optimization and Maintenance: Conduct regular assessments of business systems, identifying opportunities for enhancements, upgrades, and process improvements to optimize performance and reduce manual efforts. Data Management: Ensure data accuracy and integrity by performing regular audits and resolving data-related issues. Documentation: Create and maintain documentation for system configurations, troubleshooting steps, and user guides. Project Management: Participate in system implementation, migration, and upgrade projects, coordinating with cross-functional teams to ensure successful and timely project completion Training: Provide training and guidance to end users on best practices and effective use of Business Central functionalities. Collaboration: Work closely with other IT and business teams to align Business Central operations with broader organizational goals. Enhancements: Identify areas for system improvement, workflow automation, and optimization, and collaborate with developers and stakeholders to implement these enhancements. Compliance: Ensure adherence to organizational and regulatory data compliance standards within Business Central. Skills Technical Skills: Proficiency in Business Central modules and configurations. Experience with SQL and data analysis; familiarity with BI and data visualization tools (e.g., Power BI) is a plus. Experience developing reports in Business Central Knowledge of related Microsoft products (Power BI, Power Automate, etc.) is a plus. Exceptional analytical and problem-solving skills. Excellent communication and interpersonal skills to facilitate effective collaboration across departments. Traits Highly motivated and self-driven to stay ahead of network technology advancements. Excellent organizational skills and ability to manage multiple tasks efficiently. Adaptability and ability to work effectively in a fast-paced, dynamic environment. Education and/or Experience Bachelor's degree in computer science, Information Technology, or a related field. Minimum 3-5 years of experience in a business systems support role, with a strong understanding of ERP, CRM, or other business systems. Experience supporting Microsoft Dynamics 365 Business Central. Experience with other platforms such as: MES (Manufacturing Execution System), CMMS (Computerized Maintenance Management System) and QMS (Quality Management System Experience in a manufacturing environment is a plus.

Information Technology - Help Desk Support - Phone / Email Support will work EVENING / AM SHIFT - 100% Remote. Shift: Thurs-Sat 1am-2pm Central time Level 1 / 2 Support - Associate Level Must have experience Active Directory Bilingual - Fluent in Spanish Empathy working with end users and troubleshooting errors/breaks Level 1/2 Support experience of 2+ years Ticketing System experience - ServiceNow preferred CompTIA preferred Working knowledge of Windows/Windows Server OS Working knowledge of Linux/Unix OS Experience with Network Troubleshooting Experience providing Technical Support via Telephony Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products. Understanding of application/database relationships including basic knowledge of SQL (Structured Query Language) to interact with the database. PLUS Skills: Working knowledge of Server Virtualization including VMWare/ESXi Working knowledge of McAfee Security Suite Comptia A+ cert, Comptia Security +

Duration: Direct Hire Pay- $70000 to 75000/year About the Role: Shift requirements for this role alternate between one week in-office and one week remote, working hours between the times of 7am and 7pm. (The incoming person will likely start in the 10:30am to 7:00pm shift.) This is a non-exempt role, with a 37.5hr workweek. esponsibilities: Provide first and second-level support for firm-approved applications and technology equipment. Deliver exceptional customer service in a fast-paced environment, maintaining a positive attitude under pressure. Document all service calls thoroughly in the ticketing system. Participate in the full life cycle of application deployments, including installation, testing, deployment, support, and upgrades. Maintain a deep understanding of the needs and issues of customers, departments, and practice groups. Develop and maintain in-depth knowledge of assigned application sets, becoming the Subject Matter Expert (SME) for both end users and troubleshooting. Create and maintain Knowledge Base articles for end-user support issues. Monitor support issues related to assigned applications. Troubleshoot application problems, acting as a liaison between the customer, application owner, and vendors when necessary. Qualifications: Advanced MS Office skills; certifications in Word and Outlook preferred. Microsoft 365 experience preferred. Strong ability to provide high-level customer service in a fast-paced environment. Excellent documentation skills for recording service calls in the ticketing system. Experience with the life cycle of application deployments. In-depth understanding of customer, department, and practice group needs and issues. Expertise in assigned application sets, with a focus on becoming the SME. Ability to create and maintain Knowledge Base articles. Proactive in monitoring and resolving support issues. Effective communication skills for collaborating with project teams and keeping stakeholders informed. Strong troubleshooting skills and ability to act as a liaison between customers, application owners, and vendors. If you are interested in this Desktop Engineer job in Dallas TX then please click APPLY NOW.For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact (insert recruiter name) at (insert recruiter phone number) or (insert recruiter email). Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.

We are seeking a dedicated UAM Ticket Dispatcher to join our team. The ideal candidate will be responsible for monitoring the ticket queue and ensuring that all incoming requests are promptly and accurately assigned to the appropriate agents. This role requires a keen eye for prioritizing tasks based on urgency and complexity, with the goal of maintaining high service levels, reducing response times, and supporting our UAM team in delivering excellent customer service. Required Skills - Organization, communication, time management, technical understanding Job Duties - Monitor Ticket Queue: Continuously track incoming tickets in the UAM queue, ensuring that they are addressed promptly. Prioritize Tickets: Assess the urgency and complexity of tickets and prioritize them accordingly to meet service level agreements (SLAs). Assign Tickets: Accurately assign tickets to the appropriate agents or teams based on their expertise and workload. Track Ticket Progress: Follow up on open tickets to ensure they are being addressed in a timely manner and escalate issues when necessary. Communicate with Teams: Maintain clear and effective communication with agents, providing them with relevant ticket information and updates. Manage Ticket Escalations: Identify tickets that require escalation and ensure they are directed to the appropriate level of support. Job Requirements - Experience with Service Now is required for this position. Desired Skills & Experience - 1-3 years of experience working in a desktop support environment

FOR HOURS 3PM - 11PM** Please do not apply if you are not willing to work these hours. Overview: The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Department: Managed Services Schedule Second Shift: 3pm - 11pm Monday to Friday Location: Raleigh, NC [Fully Remote] Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications Education and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Relevant entry-level certifications preferred: Google IT Support Professional CompTIA A+, Network+, Security+ Microsoft MTA ITIL v4 Foundation Windows: 2 years (Required) Mac OS: 2 years (Preferred) Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance

Looking for a way to launch your career in cybersecurity? ? Are you looking for a place where you can make a difference? If you're a go getter that wants to have an impact and not just another number, this position is for you. We are looking for a motivated help desk support technician that is motivated to learn and develop their skills in cybersecurity. What do we need from you? Talented, tenacious individuals looking to learn and help IT teams improve their cybersecurity controls and posture. We're actively hiring helpdesk personnel to help us fulfill our mission of protecting a Million people. Even Better? Experience with Windows AD, AAD, and operating system support would be ideal. Do you have experience working in a NOC or SOC as well? Tell us about it. Your typical day will consist of: Manage support calls and improve our documentation Follow up with clients to make sure their issues are resolved Document how to help IT support companies manage their security Run pen test reports and security risk assessments for clients Analyze pen tests, security log, alert, and event data (We will train you) Escalate and document problematic issues Qualifications for Helpdesk Technician Proficient with Windows environments (5 years) Excellent oral communication skills Detail-oriented in order to keep detailed notes on tickets Highly organized to keep Helpdesk requests in order Ability to diagnose and resolve basic computer technical issues MSP experience a plus Yep, this is a full-time gig with benefits. Healthcare-Health, Dental, and Vision (we cover all premiums) 401K (with employer match) Flexible schedule and paid time off Completely remote position (we reconnect in person quarterly for a strategic offsite team-building meeting, which always includes some crazy adventure!) We are revolutionizing the way businesses think about cybersecurity. You are probably asking yourself "what does 'revolutionize' mean?" Sounds like a buzz word doesn't it. Let's define revolutionize: To make it 31 times better. We are making cybersecurity 31 times better for businesses.

Our client located in Englewood, NJ has an immediate need for an experienced Help Desk Technician for a hybrid contract position. One of the main components of this position will be working with CommVault, so hands-on technical experience with CommVault is a must. Responsibilities: Hardware & software troubleshooting Desktop support Customer support Ticketing systems CommVault experience Windows Microsoft Break/Fix

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit *************** Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees. Responsibilities: As the Sr. Helpdesk Support (NCR), you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) as part of DISA's J6 Service Delivery contract. This position provides daily on-site support for up to 75 customers in the OMC Trial Judiciary (TJ) and Office of Court Administration (OCA) directorates within OMC. This position resides in Crytal City, VA. The location includes collateral and SCIF offices where you will operate in the NIPR, SIPR, JWICS and Special Access Program (SAP) domains. You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key OMC IT initiatives anticipated during this effort. Although this position resides in the NCR, there may be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally. Highlights of Responsibilities: Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours. This includes all OMC TJ and OCA Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization. Provide timely customer feedback, monitor/update assigned ticket status, and ensure warm hand-off and/or escalation. Provide O&M support for OMC desktop, laptop, and mobile information systems is all security domains. Note that you will maintain and manage the SAP system devices and their secure holding devices for OMC at this location. Image information systems using the government-provided operating system image. Participate in the planning and implementation of all initiatives for improving OMC IT systems and domains. You will be the subject matter expert for all OMC TJ/OCA operations, processes and IT device requirements for the OMC J6 and the OMC IT Team. Provide onboarding and provisioning support of new accounts and IT devices; and access removal and materiel returns for users departing the organization. Submit tickets for all reported incidents, work orders, and service requests. Assist OMC and WHS end users with ticket submission and resolution as assigned or accountable. As required, provide surge support to NSGB for OMC Users participating in court hearings, trial activities, and other events. Provide VTC support for scheduling, call setup, testing, and troubleshooting measures. Facilitate mapping and troubleshooting user access to shared network resources. Support computer peripheral device requests, installation, and troubleshooting IAW established policies and procedures. Support software requests, installation, and troubleshooting IAW established policies and procedures. Support mobile device requests, issuance, accountability, troubleshooting, and retrieval of IAW government-approved processes. Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures. Provide Voice Over Internet Protocol (VOIP) and Secure VOIP troubleshooting. Submit port activation requests, connectivity, and trouble ticket submission. Troubleshoot all information system hardware line replaceable units (LRU). Provide maintenance and support for local/networked printers, scanners, digital senders, and other multi-function devices. Provide transportation, delivery, and setup of IT assets throughout the NCR and NSGB. The Government will provide transportation to Guantanamo Bay, Cuba and for shipment of IT assets. Transportation, delivery, and setup of IT assets throughout NSGB and the NCR will require the contractor to use Government vehicles and to sign an indemnity agreement. As requested, provide desk-side training to the end user for standard software and equipment issues. Desk-side training includes but is not limited to software and equipment demonstration, tri-fold brochures and quick start guides, and demonstration of links to online and web-based IT training. Will utilize Government approved tools to accurately report, document, administer, and resolve customer issues. Government-provided tools include, but are not limited to, the following: (1) Service Now (SNOW) for ticket submission, tracking, and routing. (2) Microsoft SharePoint as a knowledge management repository for SOP's. Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered. Utilize ITIL best practices to enhance and optimize the services provided to end users. Use the enterprise knowledge base and knowledge management systems (Sharepoint). Coordinate with OMC and DISA J6 support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods. Resolve customer issues effectively or escalate them to appropriate support tiers. Work with management in assessing staff performance/reviews/changes. Assist in the professional and technical development of the team Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community Qualifications: Requirements: Shall possess a TOP SECRET w/ SCI Eligible security clearance Strong customer service orientation. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into PC and software issues and products as required. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed. Keen attention to detail. Team-oriented and skilled in working within a collaborative environment. Education and Experience: Bachelors in Engineering, Computer Science or other related fields 6-8 years of experience, or a Master's with 4-6 years of experience. Required Certifications: IAT Level II (one of the following): DoD8570.01M IAT Level II (one of the following): CCNA Security CySA+ GICSP GSEC SSCP CND Security + CE Preferred Certification: HDI, A+, ITIL, MCSA/MCSE or related certifications relevant to this position's roles/responsibilities DoD8570.01M IAT Level III (one of the following): CASP+ CE CCNP Security CISA CISSP (or Assoiciate) GCED GCIH CCSP VCP (VMware Certified Professional - Data Center Virtualization or End User Computing) Physical Requirements: This position requires the ability to perform the below essential functions: Sitting for long periods Standing for long periods Ambulate throughout an office Stoop, kneel, crouch, or crawl as required Repeatedly lift and carry weights up to 50 pounds About Empower AI: It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Empower AI is a VEVRAA Federal Contractor.

Hello, Direct Client Requirement All Terms OK Title : Workday HCM Consultant 100% Remote Long Term Project Workday Certified Interested share resume asap to *************************** We also have exciting referral bonus Refer & Earn Thanks Sumathi

CyberFOX is a global cybersecurity solutions provider focused on identity access management (IAM) with their two flagship products in password management (CyberFOX) and privilege access management (AutoElevate) specifically for managed service providers (MSPs). CyberFOX provides MSPs with solutions to monitor, manage and mitigate risks as components in their identity access management (IAM) strategy. CyberFOX enhances and tightens security practices for MSPs while simplifying and improving end-user experiences. CyberFOX and their solutions were built for the unique needs of today's MSPs while providing simple affordable, practicable security. Essential Duties and Responsibilities: Provide White glove style service for new onboarding clients to assist them through the process from initial setup, to onboarding clients and be the first point of contact for any issues or questions till the onboarding process has completed its success criteria. Support single application running on Windows and MAC desktop and laptop computers and mobile devices such as iPhones, iPads and Android phones via phone, chat, and email Receiving Escalations and taking ownership of support tickets to resolution. Monitoring and adhering to SLA requirements on support tickets. Escalate issues when necessary, tracking related progress and updating customers. Achieve quarterly performance goals and initiatives. Adhere to HIPAA standards and strict security standards. Analyze ticket trends and recommend process, system, and product improvements. Curate internal and end-user documentation and training material. Manage incidents through online ticketing system. Take ownership of trouble tickets, working and tracking issues to resolution Record detailed information into Service Desk ticketing system Utilize support applications to ensure timely resolution of client issues Other duties as assigned Educational/Vocational/Previous Experience Recommendations: College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 5 or more years of experience in a Help Desk/Call Center environment. Excellent communication, written and verbal are vital for communication via phone, chat, and email Working Conditions: Monday - Friday, 8:30am - 5:30pm ET CyberFOX is a hybrid working environment. Monday, Wednesday, and Thursday are in-office days.Tuesday and Friday are work from home days. These days are subject to change.

We are seeking a talented engineer to aid our advanced design team in producing high quality designs for our sales engineers. Primarily, your function will be to assist and facilitate our team of six engineers, and support around 35 external engineers in the field. Job Responsibilities: Support the education, hospitality and apartment networks, student housing and universities. Understand Circuits and IP. Use a key tool that designs networks for apartment complexes, provides routers, access points and gateways. Utilize Ekahau for information modeling (best access point locations). Make recommendations to clients for contracts that will support their residents, providing WIFI and smart amenities. Facilitate the sales team with deliverables, model designs and documentation. Requirements: Experience with Ekahau is preferred. Understanding of Technical Writing - Ability to take details and visualize it with Blue Bean. Telecommunication Knowledge Additional Information: This is a remote position, but applicants should be somewhat nearby to Philadelphia. Core design team is based in North Carolina. Occasional travel to Philadelphia for meetings may be required. Please note: This is a contract position with a duration running from 1/6/25 to 12/31/2025.

Job Title: Software Technical Support Engineer Department: Support Position: Exempt, Full-Time IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office. Duties/Responsibilities Communicate technically complex information with IPConfigure's customers via telephone, written correspondence, and electronic services Analyze customers' problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training Identify and report both software bugs and customer suggestions Additional Responsibilities Build servers that customers have ordered and install required software Cycle new cameras through the lab for testing Install network switches and run cables Visit customer sites and troubleshoot issues if remote access is not available Limited travel may be required to support company events Occasional operation of electric forklifts, pallet stickers, and other material handling equipment (safety and compliance training provided) Requirements Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution Networking background Experience with Linux OR Windows system administration Ability to build and troubleshoot servers Customer support experience with over the phone and face to face communication Debugging, troubleshooting skills are required Strong problem solving skills are essential Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures All associates will perform duties as requested by management Education Minimum of two-year degree in IT, CS, EE, or equivalent Bonus Experience Helpdesk experience Cloud or hosted infrastructure experience Ability to write scripts for automation Experience with RESTful Web APIs Benefits Industry competitive salaries based on experience Generous PTO and Work From Home Policy Health, Vision, Dental, and Life insurance policies Flexible Spending Account and Health Saving Account 401K with company match IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

Title: NOC Technician (Network Operations Center) Shift Schedule: On-site M-F 9am-6pm Duration: long-term contract w/ permanent hire potential for client Pay: $20-25/hr Qualifications: 3+ years experience preferred relating to infrastructure and network operations support MCP, CompTIA Network+ or CompTIA Server+ or equivalent certification Basic knowledge of ITIL V3 a plus Job Description: The NOC Technician will be primarily responsible for monitoring the network, servers, internet services and applications to ensure IT services are operating at a normal operating condition. The NOC Technician performs the first level response to events and incidents, performs analysis and remote diagnostics as necessary to resolve problems or qualify problems for escalation to other engineers. The Technician will utilize network management tools to detect abnormal behavior or failures within the Enterprise IT systems. The NOC Technician will participate in the reporting of events, incidents and normal operating status of all monitored systems and the operations of Data Loss Prevention functions. This position also includes supporting Life Cycle Management, Security Response measures and Local Area Network physical and logical plant installations and modifications for both data and telecommunications networks. Requirements: 3+ years experience preferred relating to infrastructure and network operations support Strong analytical skills Strong organizational skills Willingness to learn and advance Ability to troubleshoot networks and systems using monitoring/alert tools Ability to work independently as well as on project teams. Knowledge of Microsoft Operating Systems and Network Management Tools (Linux/Cisco a plus) Functional knowledge of Interactive Intelligence call center applications Functional knowledge of VMware Horizon View virtual desktop infrastructure Outstanding character, integrity, the ability to exhibit professionalism and good customer service skills are required Ability to communicate well both in written and oral form with a pleasant demeanor and perform both oral and written instructions Availability to work shifts and after hours as needed Ability to lift 30lbs. and use basic hand tools and use a ladder for overhead work. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************.