Services Desk Technician

Services Desk Technician Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 3,305 Services Desk Technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

See More Example Resumes

Five Key Resume Tips For Landing A Services Desk Technician Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Computer Hardware, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Services Desk Technician Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Services Desk Technician CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand services desk technician skills. Below we have listed the top skills for a services desk technician : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Services Desk Technician
See All Services Desk Technician Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Systems Support Specialist

  • Provide education to the customer on the products and service offers from Comcast.
  • Diagnosed and provided solutions to customer issues with Internet, wireless data, video and telephone systems.
  • Diagnosed Hardware and Software issues with Network, Windows and Mac Operating Systems, and Internet web browsers.
  • Develop and implement network performance, Availability and SLA violation reporting system for carrier backbone network and Metro Ethernet Services.
  • Provided Tier 2 support to internal and external customers for both internet and VOIP products.

Example # 2

Services Desk Technician

  • Integrated OpenLDAP with Linux PAM for ssh/sftp server.
  • Supported SQL server 2000 on network infrastructure with 15 WinNt/2000 servers.
  • Gained better understanding of STP/SIP protocol through VoIP.
  • Investigated customer call log using VOIP SIP protocol to determine issues related to customer calls.
  • Serve national broadband telecommunications provider offering VoIP services to 2M homes and businesses.

Example # 3

Services Desk Technician

  • Performed network and computer troubleshooting via telephone and local site visits for Burlington Coat Factory stores.
  • Install and support desktop applications including MS Office Suite, Adobe Creative Suite.
  • Setup/maintained audio-video equipment for presentations and conferences.
  • Use of HP Openview Ticketing system Supported all Dell latitude Laptops, Panasonic Tough books.
  • Use AD for troubleshooting desktop issues.

Example # 4

Services Desk Technician

  • Perform DOD wipes on desktops, and laptops hard drives.
  • Delivered reports to senior management, detailing all helpdesk ticket data integrated with monthly SLA reports.
  • Performed PBX and voicemail administration for Avaya offices, with routine PBX moves, additions and changes.
  • Image and configure desktops, laptops, tablets, phones, and printers.
  • Install all software on new PCs and maintain the active directory.

Show More
We compared 3,305 sample services desk technician resumes with job offers and found that the average years of experience required for a services desk technician job required by employers is 2.0 years.
How much work experience do employers want to see?
The average services desk technician job listing asks for 2.0 years of work experience.
How much work experience does the average services desk technician candidate have?
The average services desk technician resume contains 5.0 years of work experience.
Write your work experience section in a way that embraces your services desk technician skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from services desk technician resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a services desk technician, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Services Desk Technicians have a 4-year degree as the highest education level.
Based on our analysis of services desk technician resumes, the most common major for services desk technician candidates is Information Technology, but other majors made their way in as well. Computer Information Systems, Computer Science and Business were relatively common.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Services Desk Technician Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Services Desk Technicians. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Services Desk Technicians to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%