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The differences between services desk technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a services desk technician and a desk support technician. Additionally, a services desk technician has an average salary of $42,123, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for a services desk technician include service desk, customer service and troubleshoot. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Services Desk Technician | Desk Support Technician | |
| Yearly salary | $42,123 | $40,715 |
| Hourly rate | $20.25 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 145,853 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Services desk technicians and desk support technicians have different pay scales, as shown below.
| Services Desk Technician | Desk Support Technician | |
| Average salary | $42,123 | $40,715 |
| Salary range | Between $31,000 And $55,000 | Between $26,000 And $62,000 |
| Highest paying City | New York, NY | South San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Forum Energy Technologies | BNY Mellon |
| Best paying industry | Government | Technology |
There are a few differences between a services desk technician and a desk support technician in terms of educational background:
| Services Desk Technician | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 48% |
| Most common major | Information Technology | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between services desk technicians' and desk support technicians' demographics:
| Services Desk Technician | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.0% Female, 21.0% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |