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The differences between services desk technicians and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a services desk technician and a help desk analyst. Additionally, a services desk technician has an average salary of $42,123, which is higher than the $37,318 average annual salary of a help desk analyst.
The top three skills for a services desk technician include service desk, customer service and troubleshoot. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| Services Desk Technician | Help Desk Analyst | |
| Yearly salary | $42,123 | $37,318 |
| Hourly rate | $20.25 | $17.94 |
| Growth rate | 10% | 10% |
| Number of jobs | 145,853 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Services desk technicians and help desk analysts have different pay scales, as shown below.
| Services Desk Technician | Help Desk Analyst | |
| Average salary | $42,123 | $37,318 |
| Salary range | Between $31,000 And $55,000 | Between $26,000 And $52,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | Forum Energy Technologies | Pacific Investment Management Company LLC |
| Best paying industry | Government | Government |
There are a few differences between a services desk technician and a help desk analyst in terms of educational background:
| Services Desk Technician | Help Desk Analyst | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Most common major | Information Technology | Computer Information Systems |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between services desk technicians' and help desk analysts' demographics:
| Services Desk Technician | Help Desk Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.0% Female, 21.0% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |