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The differences between services desk technicians and information systems technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a services desk technician, becoming an information systems technician takes usually requires 4-6 years. Additionally, an information systems technician has an average salary of $46,346, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a services desk technician include service desk, customer service and troubleshoot. The most important skills for an information systems technician are customer service, troubleshoot, and technical support.
| Services Desk Technician | Information Systems Technician | |
| Yearly salary | $42,123 | $46,346 |
| Hourly rate | $20.25 | $22.28 |
| Growth rate | 10% | 10% |
| Number of jobs | 145,853 | 173,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Average age | 42 | 44 |
| Years of experience | 2 | 6 |
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.
Services desk technicians and information systems technicians have different pay scales, as shown below.
| Services Desk Technician | Information Systems Technician | |
| Average salary | $42,123 | $46,346 |
| Salary range | Between $31,000 And $55,000 | Between $28,000 And $74,000 |
| Highest paying City | New York, NY | Rahway, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | Forum Energy Technologies | Simpson Thacher & Bartlett |
| Best paying industry | Government | Government |
There are a few differences between a services desk technician and an information systems technician in terms of educational background:
| Services Desk Technician | Information Systems Technician | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Most common major | Information Technology | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between services desk technicians' and information systems technicians' demographics:
| Services Desk Technician | Information Systems Technician | |
| Average age | 42 | 44 |
| Gender ratio | Male, 79.0% Female, 21.0% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 11% |