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The differences between services desk technicians and junior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a services desk technician and a junior technician. Additionally, a services desk technician has an average salary of $42,123, which is higher than the $39,417 average annual salary of a junior technician.
The top three skills for a services desk technician include service desk, customer service and troubleshoot. The most important skills for a junior technician are customer service, HVAC, and fall protection.
| Services Desk Technician | Junior Technician | |
| Yearly salary | $42,123 | $39,417 |
| Hourly rate | $20.25 | $18.95 |
| Growth rate | 10% | 10% |
| Number of jobs | 145,853 | 103,780 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 34% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.
Services desk technicians and junior technicians have different pay scales, as shown below.
| Services Desk Technician | Junior Technician | |
| Average salary | $42,123 | $39,417 |
| Salary range | Between $31,000 And $55,000 | Between $26,000 And $57,000 |
| Highest paying City | New York, NY | Alexandria, VA |
| Highest paying state | New York | New York |
| Best paying company | Forum Energy Technologies | Citi |
| Best paying industry | Government | Technology |
There are a few differences between a services desk technician and a junior technician in terms of educational background:
| Services Desk Technician | Junior Technician | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 34% |
| Most common major | Information Technology | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between services desk technicians' and junior technicians' demographics:
| Services Desk Technician | Junior Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.0% Female, 21.0% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |