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The differences between services desk technicians and printer technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a services desk technician and a printer technician. Additionally, a services desk technician has an average salary of $42,123, which is higher than the $36,677 average annual salary of a printer technician.
The top three skills for a services desk technician include service desk, customer service and troubleshoot. The most important skills for a printer technician are latent prints, troubleshoot, and preventative maintenance.
| Services Desk Technician | Printer Technician | |
| Yearly salary | $42,123 | $36,677 |
| Hourly rate | $20.25 | $17.63 |
| Growth rate | 10% | 10% |
| Number of jobs | 145,853 | 50,147 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 39% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
The printer technician primarily does the installation of new printers. Proper printer configuration on the network ensures and maintains the function of individual printers, scanners, or network printers. The printer technician regularly takes care and does routine repairs, including printer replacements of new ink cartridges. They are also comfortable copying, faxing, producing images, and other related printer issues. It is part of their responsibility to identify and resolve malfunctions, procurement, including the installation of those parts and resolving hardware failures.
Services desk technicians and printer technicians have different pay scales, as shown below.
| Services Desk Technician | Printer Technician | |
| Average salary | $42,123 | $36,677 |
| Salary range | Between $31,000 And $55,000 | Between $26,000 And $50,000 |
| Highest paying City | New York, NY | Aurora, CO |
| Highest paying state | New York | Colorado |
| Best paying company | Forum Energy Technologies | HP |
| Best paying industry | Government | Technology |
There are a few differences between a services desk technician and a printer technician in terms of educational background:
| Services Desk Technician | Printer Technician | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 39% |
| Most common major | Information Technology | Graphic Design |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between services desk technicians' and printer technicians' demographics:
| Services Desk Technician | Printer Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.0% Female, 21.0% | Male, 75.6% Female, 24.4% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |