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The differences between services desk technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a services desk technician and a senior support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a services desk technician include service desk, customer service and troubleshoot. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Services Desk Technician | Senior Support Technician | |
| Yearly salary | $42,123 | $74,459 |
| Hourly rate | $20.25 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 145,853 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Services desk technicians and senior support technicians have different pay scales, as shown below.
| Services Desk Technician | Senior Support Technician | |
| Average salary | $42,123 | $74,459 |
| Salary range | Between $31,000 And $55,000 | Between $48,000 And $114,000 |
| Highest paying City | New York, NY | Durham, NC |
| Highest paying state | New York | Pennsylvania |
| Best paying company | Forum Energy Technologies | Pacira BioSciences |
| Best paying industry | Government | Technology |
There are a few differences between a services desk technician and a senior support technician in terms of educational background:
| Services Desk Technician | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 48% |
| Most common major | Information Technology | Computer Science |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between services desk technicians' and senior support technicians' demographics:
| Services Desk Technician | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.0% Female, 21.0% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |