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The differences between services desk technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a services desk technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a services desk technician include service desk, customer service and troubleshoot. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Services Desk Technician | Technician Support Tier | |
| Yearly salary | $42,123 | $54,889 |
| Hourly rate | $20.25 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 145,853 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Services desk technicians and technician support tiers have different pay scales, as shown below.
| Services Desk Technician | Technician Support Tier | |
| Average salary | $42,123 | $54,889 |
| Salary range | Between $31,000 And $55,000 | Between $38,000 And $78,000 |
| Highest paying City | New York, NY | Benicia, CA |
| Highest paying state | New York | New York |
| Best paying company | Forum Energy Technologies | Scantron |
| Best paying industry | Government | Technology |
There are a few differences between a services desk technician and a technician support tier in terms of educational background:
| Services Desk Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 37% |
| Most common major | Information Technology | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between services desk technicians' and technician support tiers' demographics:
| Services Desk Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.0% Female, 21.0% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |