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The differences between services desk technicians and technology services specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a services desk technician and a technology services specialist. Additionally, a technology services specialist has an average salary of $60,796, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a services desk technician include service desk, customer service and troubleshoot. The most important skills for a technology services specialist are customer service, technical support, and technical service.
| Services Desk Technician | Technology Services Specialist | |
| Yearly salary | $42,123 | $60,796 |
| Hourly rate | $20.25 | $29.23 |
| Growth rate | 10% | 10% |
| Number of jobs | 145,853 | 171,044 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
Services desk technicians and technology services specialists have different pay scales, as shown below.
| Services Desk Technician | Technology Services Specialist | |
| Average salary | $42,123 | $60,796 |
| Salary range | Between $31,000 And $55,000 | Between $33,000 And $110,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Forum Energy Technologies | Ropes & Gray |
| Best paying industry | Government | Manufacturing |
There are a few differences between a services desk technician and a technology services specialist in terms of educational background:
| Services Desk Technician | Technology Services Specialist | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 58% |
| Most common major | Information Technology | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between services desk technicians' and technology services specialists' demographics:
| Services Desk Technician | Technology Services Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.0% Female, 21.0% | Male, 72.9% Female, 27.1% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |