Servpro history

When the founders decided that they did not care for that line of work, they soon turned to cleanup and restoration and franchised their concept in 1969.

Servpro was involved in franchising for a decade, and then in 1979 expanded through the acquisition of Bristol-Myers' Domesticare Division.

However, in 1986, according to the Nashville Business Journal, Ted Isaacson's partner attempted to force him out by enlisting the support of 51 percent of the shareholders.

By 1989 the Isaacson family owned about 80 percent of the stock.

Further, in 1990 their sister, Susan L. Steen, was named to the board.

The company's headquarters quickly became a key contributor in its community, and in 1991 the Nashville Business Journal named Servpro Industries, LLC, the Small Business of the Year.

When her parents decided to retire in 1995, they asked her to join her brothers at the company.

Miller, Karin, "Flooded Out, Full of Smoke? Servpro Cleans Up Literally, Financially, Too," Associated Press, April 23, 1998.

The company continued its impressive growth, selling the 1,000th Franchise in 2000.

To better serve them, in 2001 Servpro introduced its ScanER electronic claims software program, which allowed franchisees to create an electronic job file that included digital photos of the property, an estimate, and all the necessary documents needed to process a claim and track its status.

In 2005, Servpro Industries, LLC, moved to a new 140,000-square-foot, state-of-the-art facility in Gallatin to provide more room for expansion.

In March 2019, the investment firm Blackstone acquired a majority stake in SERVPRO. True to its beginnings, it remains a family-owned business.