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Become A Set Up Technician

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Working As A Set Up Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $41,000

    Average Salary

What Does A Set Up Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Set Up Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Set Up Technician Career Paths

Set Up Technician
Technician Team Leader Assistant Manager
Operations Manager
7 Yearsyrs
Technician Team Leader Store Manager
Area Manager
7 Yearsyrs
Technician Team Leader Operations Manager
Plant Manager
11 Yearsyrs
Production Supervisor Production Manager Operations Manager
Operations Director
9 Yearsyrs
Production Supervisor Supervisor Manager
Service Manager
6 Yearsyrs
Production Supervisor Supervisor General Manager
Operations Vice President
11 Yearsyrs
Shift Supervisor Supervisor
Superintendent
8 Yearsyrs
Shift Supervisor Store Manager Operations Manager
Site Manager
7 Yearsyrs
Shift Supervisor Manager
Facilities Manager
7 Yearsyrs
Numerical Control Programmer Manufacturing Engineer Project Engineer
Engineering Manager
10 Yearsyrs
Numerical Control Programmer Manufacturing Engineer Quality Engineer
Quality Manager
11 Yearsyrs
Numerical Control Programmer Manufacturing Engineer Project Manager
Division Manager
8 Yearsyrs
Controls Technician Electrician Assistant Manager
Warehouse Manager
5 Yearsyrs
Controls Technician Electrician Superintendent
Quality Control Manager
7 Yearsyrs
Controls Technician Field Service Technician Lead Technician
Technical Manager
7 Yearsyrs
Shift Leader Department Manager Warehouse Manager
Logistics Manager
7 Yearsyrs
Shift Leader Customer Service Manager
Quality Assurance Manager
9 Yearsyrs
Shift Leader Lead Technician Technical Supervisor
Laboratory Manager
5 Yearsyrs
Manufacturing Technician Engineering Technician Quality Engineer
Quality Supervisor
7 Yearsyrs
Manufacturing Technician Engineering Technician Field Service Technician
Technical Services Manager
7 Yearsyrs
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Set Up Technician Demographics

Gender

Male

80.4%

Unknown

9.8%

Female

9.8%
Ethnicity

White

66.2%

Hispanic or Latino

13.5%

Black or African American

11.0%

Asian

6.3%

Unknown

2.9%
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Foreign Languages Spoken

Spanish

68.8%

German

14.6%

French

4.2%

Polish

4.2%

Khmer

2.1%

Chinese

2.1%

Czech

2.1%

Italian

2.1%
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Set Up Technician Education

Schools

University of Phoenix

14.4%

Greenville Technical College

6.9%

Grand Rapids Community College

6.4%

Hennepin Technical College

6.4%

A-Technical College

4.8%

Trident Technical College

4.3%

Ferris State University

4.3%

Chippewa Valley Technical College

4.3%

Kalamazoo Valley Community College

4.3%

Moraine Park Technical College

4.3%

Gateway Technical College

4.3%

Midlands Technical College

4.3%

Kaplan University

4.3%

Elgin Community College

4.3%

Indiana State University

4.3%

York Technical College

3.7%

El Paso Community College

3.7%

Spartanburg Technical College

3.7%

Milwaukee Area Technical College

3.7%

Ashford University

3.7%
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Majors

Business

16.9%

Industrial Technology

9.0%

Electrical Engineering

7.8%

Automotive Technology

7.5%

Electrical Engineering Technology

7.4%

Precision Metal Working

6.3%

General Studies

5.1%

Computer Science

4.1%

Information Technology

4.1%

Criminal Justice

3.8%

Accounting

3.5%

Management

3.3%

Computer Information Systems

3.3%

Engineering

2.9%

Drafting And Design

2.8%

Mechanical Engineering

2.7%

Mechanical Engineering Technology

2.7%

Education

2.5%

Graphic Design

2.4%

Communication

2.3%
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Degrees

Other

43.3%

Associate

23.0%

Bachelors

18.2%

Certificate

8.4%

Diploma

4.0%

Masters

2.5%

License

0.4%

Doctorate

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$41,000
View Detailed Salary Report
$24,000
Min 10%
$41,000
Median 50%
$41,000
Median 50%
$41,000
Median 50%
$41,000
Median 50%
$41,000
Median 50%
$41,000
Median 50%
$41,000
Median 50%
$69,000
Max 90%
Best Paying Company
Proto Labs
Highest Paying City
Menlo Park, CA
Highest Paying State
California
Avg Experience Level
4.0 years
How much does a Set Up Technician make at top companies?
The national average salary for a Set Up Technician in the United States is $41,497 per year or $20 per hour. Those in the bottom 10 percent make under $24,000 a year, and the top 10 percent make over $69,000.

Real Set Up Technician Salaries

Job Title Company Location Start Date Salary
Set Up Technician Extreme MacHine, Inc. Whitmore Lake, MI Oct 27, 2010 $51,612
Set-Up Technician/Technologist Orametrix, Inc. Richardson, TX Aug 31, 2013 $48,000
Set-Up Technician/Technologist Orametrix, Inc. Richardson, TX Feb 19, 2014 $47,445
Set-Up Technician/Technologist Orametrix, Inc. Richardson, TX Dec 21, 2009 $45,000
Set-Up Technician/Technologist Orametrix, Inc. Richardson, TX Aug 30, 2010 $45,000

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Top Skills for A Set Up Technician

  1. Set-Up Technician
  2. Preventative Maintenance
  3. Hand Tools
You can check out examples of real life uses of top skills on resumes here:
  • Started as a machine operator and was able to advance myself to set-up technician in three months.
  • Coordinated preventative maintenance on existing and new production equipment, including routine calibration.
  • Use of hand tools, drill press, impact, table saw, power drill and other necessary tools as needed.
  • Trained New operators on ID Grinders, Soft tuning, Tooth cutting and Gear Shaving.
  • Inspect parts and record all data for tracking, using a vast array of measuring and testing devices.

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Top 10 Best States for Set Up Technicians

  1. Connecticut
  2. District of Columbia
  3. Alaska
  4. New Jersey
  5. Colorado
  6. Massachusetts
  7. Virginia
  8. North Dakota
  9. Delaware
  10. Washington
  • (315 jobs)
  • (180 jobs)
  • (50 jobs)
  • (707 jobs)
  • (577 jobs)
  • (658 jobs)
  • (1,082 jobs)
  • (114 jobs)
  • (66 jobs)
  • (600 jobs)

Top Set Up Technician Employers

Jobs From Top Set Up Technician Employers

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