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Become A Set Up Technician

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Working As A Set Up Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $51,328

    Average Salary

What Does A Set Up Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Set Up Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Set Up Technician Jobs

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Set Up Technician Career Paths

Set Up Technician
Machinist Technician Account Manager
Client Services Manager
7 Yearsyrs
Process Technician Maintenance Technician Engineer
Engineering Manager
10 Yearsyrs
Computer Numerical Controller Machinist Maintenance Technician Maintenance Supervisor
Facilities Manager
7 Yearsyrs
Numerical Control Programmer Engineering Technician Network Technician
Information Systems Manager
6 Yearsyrs
Technician Technical Support Specialist Network Administrator
Information Technology Director
10 Yearsyrs
Delivery Driver Operations Manager Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Numerical Control Programmer Engineer Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Welder Operator Laboratory Technician
Laboratory Manager
5 Yearsyrs
Production Supervisor Warehouse Manager
Logistics Manager
7 Yearsyrs
Maintenance Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Delivery Driver Account Manager Product Manager
Purchasing Manager
9 Yearsyrs
Computer Numerical Controller Machinist Manufacturing Engineer Quality Engineer
Quality Assurance Manager
9 Yearsyrs
Process Technician Process Engineer Quality Engineer
Quality Manager
11 Yearsyrs
Technician Network Technician Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Molding Technician Production Supervisor Service Manager
Service Delivery Manager
11 Yearsyrs
Maintenance Technician Maintenance Manager Operations Manager
Site Manager
7 Yearsyrs
Molding Technician Process Engineer Sales Engineer
Technical Account Manager
7 Yearsyrs
Welder Technician
Technical Manager
7 Yearsyrs
Machinist Mechanic Service Technician
Technical Services Manager
7 Yearsyrs
Production Supervisor Warehouse Supervisor
Warehouse Manager
5 Yearsyrs
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Do you work as a Set Up Technician?

Set Up Technician Demographics

Gender

Male

87.7%

Female

10.9%

Unknown

1.4%
Ethnicity

White

66.2%

Hispanic or Latino

13.5%

Black or African American

10.8%

Asian

6.7%

Unknown

2.9%
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Foreign Languages Spoken

Spanish

70.3%

German

13.5%

Khmer

2.7%

Chinese

2.7%

French

2.7%

Czech

2.7%

Polish

2.7%

Italian

2.7%
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Set Up Technician Education

Schools

University of Phoenix

11.4%

Grand Rapids Community College

7.0%

Midlands Technical College

7.0%

Greenville Technical College

7.0%

Southern Illinois University Carbondale

6.1%

Ferris State University

5.3%

Hennepin Technical College

5.3%

El Paso Community College

4.4%

Chippewa Valley Technical College

4.4%

Central Alabama Community College

4.4%

Moraine Park Technical College

4.4%

A-Technical College

4.4%

Indiana State University

4.4%

Nash Community College

3.5%

Trident Technical College

3.5%

Tri-County Technical College

3.5%

York Technical College

3.5%

The Academy

3.5%

Southern Illinois University Edwardsville

3.5%

Madison Area Technical College

3.5%
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Majors

Business

16.7%

Industrial Technology

9.2%

Electrical Engineering Technology

7.9%

Electrical Engineering

7.0%

Automotive Technology

6.6%

Precision Metal Working

5.2%

Computer Science

4.7%

General Studies

4.3%

Information Technology

4.3%

Criminal Justice

3.6%

Computer Information Systems

3.6%

Accounting

3.6%

Management

3.4%

Drafting And Design

3.2%

Engineering

3.1%

Education

2.9%

Communication

2.7%

Liberal Arts

2.7%

Psychology

2.7%

Graphic Design

2.7%
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Degrees

Other

42.9%

Associate

24.0%

Bachelors

18.6%

Certificate

7.2%

Masters

3.4%

Diploma

3.4%

License

0.5%
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Full Time
Part Time
Internship
Temporary

Real Set Up Technician Salaries

Job Title Company Location Start Date Salary
Set Up Technician Extreme MacHine, Inc. Whitmore Lake, MI Oct 27, 2010 $51,612
Set-Up Technician/Technologist Orametrix, Inc. Richardson, TX Aug 31, 2013 $48,000
Set-Up Technician/Technologist Orametrix, Inc. Richardson, TX Feb 19, 2014 $47,445
Set-Up Technician/Technologist Orametrix, Inc. Richardson, TX Dec 21, 2009 $45,000
Set-Up Technician/Technologist Orametrix, Inc. Richardson, TX Aug 30, 2010 $45,000

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How Would You Rate The Salary Of a Set Up Technician?

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Top Skills for A Set Up Technician

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  1. Set Up
  2. Inspect Parts
  3. Mold
You can check out examples of real life uses of top skills on resumes here:
  • Green Valley, AZ, Present - Set up tests for engineers on new caterpillar machinery in development stages.
  • Inspect parts and record all data for tracking, using a vast array of measuring and testing devices.
  • Suggested mold and machine-specific repairs and improvements to increase production of high quality parts.
  • Installed injection molds into hydraulic presses to include programming and mechanical adjustments.
  • Trained New operators on ID Grinders, Soft tuning, Tooth cutting and Gear Shaving.

How Would You Rate Working As a Set Up Technician?

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Top 10 Best States for Set Up Technicians

  1. Connecticut
  2. District of Columbia
  3. Alaska
  4. New Jersey
  5. Colorado
  6. Massachusetts
  7. Virginia
  8. North Dakota
  9. Delaware
  10. Washington
  • (315 jobs)
  • (180 jobs)
  • (50 jobs)
  • (707 jobs)
  • (577 jobs)
  • (658 jobs)
  • (1,082 jobs)
  • (114 jobs)
  • (66 jobs)
  • (600 jobs)

Top Set Up Technician Employers

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Jobs From Top Set Up Technician Employers

Set Up Technician Videos

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