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Shampoo technician skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical shampoo technician skills. We ranked the top skills for shampoo technicians based on the percentage of resumes they appeared on. For example, 54.3% of shampoo technician resumes contained appointment scheduling as a skill. Continue reading to find out what skills a shampoo technician needs to be successful in the workplace.

12 shampoo technician skills for your resume and career

1. Appointment Scheduling

Here's how shampoo technicians use appointment scheduling:

Coordinated appointment scheduling Oversaw the ordering of supplies and selling of merchandise.
Complete manual and computerized appointment scheduling; Analyze and prioritize customer requests to effectively service all clients.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how shampoo technicians use customer service:

Provided exceptional individualized customer service.
Provide Great customer service Assist customers with the absolute best Maintain Sanitized area Answering the phone Scheduling appointments for all stylists.

3. Stylists

Here's how shampoo technicians use stylists:

Schedule appointments on computer, process payments from customers, answer phones, assist stylists, shampoo hair.
Answered phones, scheduled appointments, waxing and shampooing clientele, assisting stylists with perms and colors.

4. Front Desk

Here's how shampoo technicians use front desk:

Provide backup and relief for the front desk by answering the phone and troubleshooting customer issues
Shampoo Tech - Washed hair, worked front desk, stocked and cleaned.

5. Medical Treatment

Here's how shampoo technicians use medical treatment:

Administer therapeutic medication and advise patron to seek medical treatment for chronic or contagious scalp conditions.
Advise patrons with chronic or potentially contagious scalp conditions to seek medical treatment.

6. Client Appointments

Here's how shampoo technicians use client appointments:

Scheduled and confirmed client appointments on a daily basis.
Performed receptionist responsibilities to include the reception, scheduling and confirmation of client appointments in an effective and efficient manner.

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7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how shampoo technicians use telephone calls:

Answered incoming telephone calls and determines purpose of calls for before transferring to stylist.
Answer and direct telephone calls in a professional manner.

8. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how shampoo technicians use product knowledge:

Sustained product knowledge and/or services by attending educational classes as needed.
Provide consultation services & bridal services, increase product knowledge through education, and empower clients through teaching styling techniques.

9. Appointment Book

Here's how shampoo technicians use appointment book:

Manage phone, appointment book and computer system daily.
Maintain and manage the salon, keeping track of the appointment book along with handling payments on a daily basis.

10. Clean Environment

Here's how shampoo technicians use clean environment:

Ensured customers had a relaxing and enjoyable experience, by providing a calm and clean environment.
Mopped and swept facility to maintain a clean environment for the consumer living in the facility.

11. Greeting Clients

Here's how shampoo technicians use greeting clients:

Provide clerical support to the office by greeting clients, answering phones and scheduling appointments.
Assist clients with cleansing of their hair, greeting clients with an smile; answering phone calls and booking appointments

12. Repeat Business

Repeat business refers to customers who repeatedly keep coming back to do business with one specific company. Some ways to receive repeat business involve offering personalised customer service, starting a loyalty program, giving out coupons, and offering freebies. These customers are considered loyal brand ambassadors who are responsible for creating good word of mouth for the business.

Here's how shampoo technicians use repeat business:

Created repeat business by developing long-term relationships with regular clients.
Communicate effectively with customers and peers to ensure smooth operations and earn the opportunity for repeat business.

What skills help Shampoo Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of shampoo technician skills to add to your resume

The most important skills for a shampoo technician resume and required skills for a shampoo technician to have include:

Appointment Scheduling
Customer Service
Stylists
Front Desk

Medical Treatment
Client Appointments
Telephone Calls
Product Knowledge

Appointment Book
Clean Environment
Greeting Clients
Repeat Business

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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