Senior Business Analyst jobs at Sharecare

The Senior IT Epic Analyst for Revenue Cycle Reporting plays a key role in supporting the organization's financial and operational goals through the development, optimization, and maintenance of Epic revenue cycle reporting solutions. This individual will serve as a subject matter expert in Epic reporting tools, collaborating with revenue cycle, finance, and IT stakeholders to deliver accurate, actionable insights. The Sr. Analyst ensures reporting solutions aligning with business requirements, regulatory standards, and organizational strategy, while mentoring junior analysts and leading complex projects. Key Responsibilities: Lead the design, development, testing, and deployment of Epic-based revenue cycle reports and dashboards (Clarity, Caboodle, Reporting Workbench, Radar, SlicerDicer). Partner with revenue cycle, finance, and operational leaders to understand reporting needs and deliver insights that support billing, collections, coding, compliance, and reimbursement. Ensure accuracy, timeliness, and data integrity across all reports and analytics solutions. Translate business requirements into technical specifications and develop reporting solutions to improve revenue cycle efficiency and outcomes. Maintain Epic certifications relevant to Revenue Cycle and Reporting; stay up to date on system upgrades and new functionality. Provide advanced troubleshooting and root cause analysis for reporting issues. Support ad hoc data requests, performance metrics, and regulatory/compliance reporting needs. Lead or participate in projects involving revenue cycle optimization, process improvement, and system enhancement. Mentor and provide guidance to junior analysts in reporting tools, data interpretation, and best practices. Collaborate with IT, finance, compliance, and clinical teams to ensure cross-functional alignment on reporting standards and governance. Qualifications: Bachelor's degree in information systems, Computer Science, Healthcare Administration, Finance, or related field (master's preferred). 5+ years of Epic reporting experience with emphasis on revenue cycle modules. Strong SQL development skills and experience with data warehouses and BI tools. Deep understanding of healthcare revenue cycle workflows, KPIs, and regulatory requirements. Experience leading projects, gathering requirements, and working directly with stakeholders at all organizational levels. Strong analytical, problem-solving, and communication skills. Ability to work independently while managing multiple priorities in a fast-paced environment. Epic Certifications - Required: Epic Clarity Data Model - Revenue Cycle (e.g., Resolute Professional Billing, Resolute Hospital Billing, Tapestry, Cadence) Epic Clarity (Advanced) Epic Caboodle Epic Reporting Workbench Epic Cogito Preferred Skills: Experience with visualization tools (Tableau, Power BI, Qlik). Prior experience mentoring or leading other analysts Familiarity with healthcare financial reporting, payer reimbursement models, and compliance reporting. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The Senior Epic Analyst is a subject matter expert and key technical resource for the assigned Epic application. This role provides advanced support, configuration leadership, and cross-functional guidance to ensure optimal performance of Epic systems. The Senior Analyst independently resolves complex issues, leads initiatives, and supports long-term system strategy within a specialized domain. Key Responsibilities Advanced Application Expertise Serves as a senior resource for the assigned Epic application, with deep understanding of workflows, system dependencies, and integrated Epic products. Specializes in a key area (e.g., revenue cycle, ambulatory, inpatient) and leads domain-specific solution design. Resolves complex issues involving data structures, multi-variable rules, logic, and templates. Business Engagement & Analysis Leads discussions with end-users and operational leaders to understand needs, workflows, and process gaps. Defines scope, sets priorities, and translates operational requirements into scalable technical solutions. Performs advanced operational and workflow analysis to drive system optimization. Complex Build & Configuration Performs and oversees complex configuration, including custom logic, advanced rules, and multi-step workflows. Reviews and mentors team builds to ensure adherence to governance and best practices. Assesses the impact of configuration on downstream applications and overall system integrity. Project Leadership Leads enhancements, system modifications, and cross-functional projects. Coordinates with vendors, IT, interface, and reporting teams to ensure smooth implementations. Tracks timelines, risks, and milestones, and contributes to long-term planning. Upgrades & Quality Assurance Leads upgrade planning, review of release notes, required build, and testing strategies. Oversees maintenance, interface troubleshooting, and configuration audits. Develops and maintains test scripts and validation processes. Training & Communication Communicates system changes, issues, and enhancements to super-users and leadership. Provides advanced training and documentation for end-users and peers. Influences decisions through clear explanation of complex technical concepts. Leadership & Mentorship Mentors junior analysts in build, troubleshooting, workflow understanding, and testing. Supports onboarding and peer review, and contributes to team standards and processes. Professional Development Engages in ongoing Epic education and certification. Represents the organization in Epic user groups or forums as needed. Minimum Qualifications Education Required: Bachelor's degree. Preferred: Master's in IT, Healthcare Administration, Informatics, or related field. Experience Required: 3+ years of Epic application support with hands-on build/configuration. Experience leading initiatives and resolving complex issues. Background in workflow analysis, process improvement, or end-user training. Preferred: 5+ years Epic support. Experience in the supported operational domain (e.g., ambulatory, revenue cycle, scheduling). Experience as an Epic super-user or SME. Licensure / Certifications Required: Active Epic Ambulatory Certification. Preferred: Additional Epic certifications; Lean Six Sigma Yellow Belt; relevant non-Epic domain certifications. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Payment Integrity Analyst Owings Mills, MD PRACTICE DYNAMICS, INC. CODING Full-time - Day shift - 8:00am-4:30pm Professional 93743 $29.86-$44.79 Experience based Posted: December 11, 2025 Apply Now // Setting the Saved Jobs link function setsavedjobs(externalidlist) { if(typeof externalidlist !== 'undefined') { var saved_jobs_query = '/jobs/search?'+externalidlist.replace(/\-\-/g,'&external_id[]=')+'&saved_jobs=1'; var saved_jobs_query_sub = saved_jobs_query.replace('/jobs/search?','').replace('&saved_jobs=1',''); if (saved_jobs_query_sub != '') { $('.saved_jobs_link').attr('href',saved_jobs_query); } else { $('.saved_jobs_link').attr('href','/pages/saved-jobs'); } } } var is_job_saved = 'false'; var job_saved_message; function savejob(jobid) { var job_item; if (is_job_saved == 'true') { is_job_saved = 'false'; job_item = ''; $('.saved-jobs-alert__check').toggle Class('removed'); $('.saved-jobs-alert__message').html('Job has been removed.'); } else { is_job_saved = 'true'; job_item = ''+'--'+jobid; $('.saved-jobs-alert__check').toggle Class('removed'); $('.saved-jobs-alert__message').html('Job has been saved!'); } document.cookie = "c_jobs="+job_item+';expires=;path=/'; $('.button-saved, .button-save').toggle Class('d-none'); $('.button-saved').append(' '); $('.saved-jobs-alert-wrapper').fade In(); set Timeout(function() { $('.button-saved').html('Saved'); $('.saved-jobs-alert-wrapper').fade Out(); }, 2000); // Setting the Saved Jobs link - function call setsavedjobs(job_item); } Save Job Saved Summary Who We Are: LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care. CANDIDATES MUST RESIDE IN MD, DC, PA, VA OR WVA About the Role: Payment Integrity Analyst is responsible for monitoring, identifying and investigating discrepancies between the expected and actual reimbursement received from the payers on medical claims, analyzing the root causes of these variances. Takes corrective actions to maximize collections by ensuring accurate billing and coding practices. Ensures payer contracts, appeal guidelines and payer regulations are followed KEY RESPONSIBILITIES: Analyzing payment data: Reviews payment variances to identify trends and patterns in underpayments or overpayments from payers. Payer contract review: Understands and interprets payer contracts and their reimbursement methodology utilized in healthcare payments to ensure accurate billing practices and identify potential reimbursement issues based on fee schedules, payer policies and coding guidelines. Root cause analysis: Investigates the reasons behind payment variances. Evaluate and identify insurance payment variances from zero payments, full denials, and line-item denials, and determine root cause of underpayments. Take necessary actions to recover insurance underpayments due to payer downcoding, incorrect coding, billing errors, system glitches, or payer policy changes. Appeals management: Initiates appeals for payment variances. Contacts payer, gather and compare pricing information via EOBs, contracts, payor policies, patient benefits to effectively initiate appeals. Collaborate with payer representatives and LifeBridge Health's Managed Care department to resolve billing disputes and recoup underpayments .Reporting and communication: Generate comprehensive reports on payment variance trends, identify areas of improvement and communicate findings to leadership. Process improvement initiatives: Works closely with each department responsible for root causes to assist in preventing underpayments. Participates in projects to streamline billing processes, improve claim accuracy, and minimize payment variances REQUIREMENTS: Education: HS Diploma/GED preferred Experience: 3-5 years of experience Licenses and Certifications: Certified Coding Specialist-Physician Based or Certified Professional Coder required within one year of employment. You may be asked to come onsite if productivity and quality measures are not met. KEY WORDS CPC CCS-P Additional Information What We Offer: Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients. Growth : Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification. Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Benefits : Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs. Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. 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HRIS ANALYST / SR. HRIS ANALYST Baltimore, MD SINAI HOSPITAL HUMAN RESOURCES-LBH Full-time - Day shift - 8:00am-4:30pm Professional 93160 $39.14-$58.71 Experience based Posted: December 8, 2025 Apply Now // Setting the Saved Jobs link function setsavedjobs(externalidlist) { if(typeof externalidlist !== 'undefined') { var saved_jobs_query = '/jobs/search?'+externalidlist.replace(/\-\-/g,'&external_id[]=')+'&saved_jobs=1'; var saved_jobs_query_sub = saved_jobs_query.replace('/jobs/search?','').replace('&saved_jobs=1',''); if (saved_jobs_query_sub != '') { $('.saved_jobs_link').attr('href',saved_jobs_query); } else { $('.saved_jobs_link').attr('href','/pages/saved-jobs'); } } } var is_job_saved = 'false'; var job_saved_message; function savejob(jobid) { var job_item; if (is_job_saved == 'true') { is_job_saved = 'false'; job_item = ''; $('.saved-jobs-alert__check').toggle Class('removed'); $('.saved-jobs-alert__message').html('Job has been removed.'); } else { is_job_saved = 'true'; job_item = ''+'--'+jobid; $('.saved-jobs-alert__check').toggle Class('removed'); $('.saved-jobs-alert__message').html('Job has been saved!'); } document.cookie = "c_jobs="+job_item+';expires=;path=/'; $('.button-saved, .button-save').toggle Class('d-none'); $('.button-saved').append(' '); $('.saved-jobs-alert-wrapper').fade In(); set Timeout(function() { $('.button-saved').html('Saved'); $('.saved-jobs-alert-wrapper').fade Out(); }, 2000); // Setting the Saved Jobs link - function call setsavedjobs(job_item); } Save Job Saved Summary SUMMARY: We will hire this role as either an HRIS Analyst or a Senior HRIS Analyst, depending on the qualifications of the selected candidate. Please see details below for qualifications and requirements for each role. The Sr HRIS Analyst acts as a Human Resources Information System (HRIS) subject-matter expert to ensure data integrity, system functionality, compliance and documentation. Leads complex projects to implement new HRIS functionality and integrations with ancillary systems. RESPONSIBILITIES: Subject-matter expert for all HRIS system users: triages questions and requests; responds or assigns as appropriate; educates users on system processes; troubleshoots issues. Escalates issues to other HRIS team members as needed. Ensures data integrity: maintains system structural data and user access; audits and corrects data errors; recommends system and process improvements to reduce common errors; creates and runs ad-hoc reports. Testing: tests system upgrades, patches and new functionality. System and process improvements: recommends improvements to current systems and processes. Makes system configuration changes, or works with HRIS Developer or IS resources to make changes, in test system. Works with IS to implement changes in production. Project management: leads assigned projects to implement new functionality within HRIS and/or with ancillary systems. Works with stakeholders from HR and other departments, IS, vendors and consultants. Translates business needs into technical solutions; tests solutions including processes and interfaces; documents solution; and trains stakeholders and end users. Documentation: Reviews and updates HRIS System process and procedure documentation. Assists HRIS Team: provides guidance as appropriate to other team members; provides coverage when needed due to team member absences or high workloads. QUALIFICATIONS AND REQUIREMENTS: For a Senior HRIS Analyst: 7+ years of experience as an HRIS Analyst required Bachelor's degree required; Bachelor's degree in HR, Finance, Business Admin, Information Technology or related field. Will also consider 2 years of college with a minimum of 15 years of HRIS Analyst experience in lieu of degree. For an HRIS Analyst: 3-5 years of HRIS experience Bachelor's degree required Additional Information Who We Are: LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care. What We Offer: Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients. Growth : Opportunities for professional development, including tuition reimbursement and developing foundational skills. Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Benefits : Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs. Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. Share: talemetry.share(); Apply Now var jobsmap = null; var jobsmap_id = "gmapvgyte"; var cslocations = $cs.parse JSON('[{\"id\":\"2111426\",\"title\":\"HRIS ANALYST / SR. HRIS ANALYST\",\"permalink\":\"hris-analyst-slash-sr-hris-analyst\",\"geography\":{\"lat\":\"39.3527548\",\"lng\":\"-76.6619418\"},\"location_string\":\"2401 W. Belvedere Avenue, Baltimore, MD\"}]'); function tm_map_script_loaded(){ jobsmap = new csns.maps.jobs_map().draw_map(jobsmap_id, cslocations); } function tm_load_map_script(){ csns.maps.script.load( function(){ tm_map_script_loaded(); }); } $(document).ready(function(){ tm_load_map_script(); });

📍 Clearwater, FL | 🕒 Mon-Fri, 8:00 AM-4:30 PM | 💼 Full-Time | Hybrid BayCare is hiring a Business Analyst - Revenue Cycle & Process Improvement! Join one of Tampa Bay's largest healthcare employers and help drive data-driven solutions that improve operations and patient experience. Responsibilities Analyze and audit data to identify trends and opportunities. Build dashboards and reports using Power BI and advanced Excel. Document processes, recommend improvements, and support automation initiatives. Lead projects focused on revenue cycle and productivity. Qualifications Bachelor's + 4 yrs Revenue Cycle/Project Management OR Master's + 2 yrs. Advanced Excel and Power BI skills. Strong analytical and communication abilities. Healthcare revenue cycle experience preferred. Why BayCare Health, Dental, Vision benefits Paid time off & tuition reimbursement 401k match + yearly contribution Performance bonuses & community discounts AND the chance to join an amazing team! Apply today! Equal Opportunity Employer Veterans/Disabled

Epic Professional Billing certification required 100% remote up to $115k DOE The PB/HB Analyst is responsible to resolve technical and application issues and support ongoing workflow and optimization issues. This position oversees the design, configuration, testing and support of Epic Patient Billing. Responsibilities Design, build and test Epic Patient/Hospital Billing software, including current- and future-state workflows Troubleshoot and resolve issues, conforming to client change control and change management policies Work in a complex and quick-moving client environment, meeting all project timelines and critical path requirements. May be required to participate in 24-hour on-call rotations Participate in project planning and manage applicable responsibilities Facilitate and participate in team meetings and work groups Minimum Requirements BA with 5+ years' revenue cycle operational experience in healthcare setting 3+ years Epic HB/PB Analyst experience with current Epic certification

Please apply online at: ************************************************** Join Arizona's largest, most prominent not-for-profit hospice, serving the valley since 1977. Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility, and the privilege of doing meaningful, rewarding work. Benefits: Supportive work environment with a culture of caring for patients and one another. Competitive wages and excellent benefit program. Generous Paid Time Off. Flexible schedules for work/life balance. Position Profile The Senior Business Analyst (BA) works as a liaison between key business stakeholders and the Information Systems (IS) department. BAs are responsible for working with stakeholders to understand their business needs and working with IS partners to implement solutions that meet the business needs, goals and objectives. Full Time 40 hrs/week Day Shift 8a - 5p Responsibilities Works on multiple projects as an analyst, sometimes as a business subject matter expert (SME) in multiple functions. Works with enterprise-wide business customers and IT senior management to understand business issues and their environment in order to manage enterprise-wide reporting information support systems. Provides functional and technical expertise and direction for the development of complex enterprise-wide information system solutions. Establishes relationships with customers, IT colleagues, contractors, vendors and consultants to influence strategic IT initiatives while managing their expectations. Works with team members on problem definition and understanding stakeholder needs. Works with the development teams to ensure projects remain focused on the solution scope. Transforms business needs into clearly defined requirements that can feasibly be tested and implemented in a solution. Works with IS leadership to assist with the proper Business Analysis Planning and Monitoring phase activities including: 1) identification of stakeholders, 2) selection of business analysis techniques and the process that will be used to manage requirements and 3) identification of how to assess the progress of the work across all levels. Works with stakeholders and teams to ensure as-is and to-be business processes are documented. Responsible for the development, writing and communication of business requirements documentation and ensures appropriate stakeholder sign-off. Assists with the solution selection process and helps identify which solution best fits the business need. Activities can include: vendor product research, RFP development, vendor demonstrations and scenario scripting, vendor selection criteria/scoring methodology. Facilitates requirements reviews with all impacted stakeholders including business functions, IT security, IT infrastructure, application support, compliance, legal, and contracting. Works with IS leadership in the initial budget estimates and resource requirements for solution implementation. Oversees and consults on system and integration testing activities to ensure system is developed according to defined requirements. Oversees user acceptance testing and obtains sign-off from business customers. Stays abreast of significant change management initiatives, assesses organizational impacts and presents to appropriate leadership. Minimum Qualifications Bachelor's degree from an accredited college or university in Information Systems MIS or equivalent experience. Minimum of 6 years of experience as a business/systems analyst on business solutions analysis projects. Preferred Qualifications 5+ years' experience working in the healthcare/medical environment required. 5+ years' experience in SDLC; solid understanding in multiple methodologies (Waterfall, Agile, etc.) Experience with the AthenaOne EMR. Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V

Epic Patient Access Analyst will be responsible for building and testing implementations, and optimization of the module. He/she must be a subject matter expert in the following Epic Patient Access core modules: Cadence, Grand Central and Prelude. Job Responsibilities: Provides application, workflow build and process expertise through knowledge sharing, guidance and training. Provides support, analysis, configuration, development, testing and implementation services for multiple applications with users, technologies and complexities. Identify system optimization and enhancement opportunities and collaborate with users, vendors and other IT analysts in order to design and implement effective solutions Performs work that is complex and cross functional in nature. Analyzes, develops, tests and implements solutions while adhering to change control and testing methodologies and all other related documentation standards. Communicate with stakeholders from requirements to implementation. Resolve application issues and escalate complex ones as needed. Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required Required Education: BS Degree Experience: Requires at least 1+ years of related experience: EPIC Cadence, Grand Central and/or Prelude proficiency/certification required Required Skills and/or Experience: Good Written/Oral Communication Skills Good Interpersonal Skills Strong Project Management Skills Good Leadership Skills Strong Knowledge of the Clinical/Hospital Environment Strong Problem Solving and Analytical Skills WORK LOCATION: Hicksville, NY WORK SCHEDULE: Hybrid with 2 remote days after 90 days from start date SALARY RANGE: $75K - $120K

Greetings from Photon!! Who are we? Photon has emerged as one of the world's largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. For a brief 1 minute video about us, you can check ***************************** We are seeking a Senior IT System Analyst with advanced Product analyst experience to play a critical role in building and enhancing a complex Investment Platform. This position is ideal for a client-focused, strategic thinker with deep analytical skills who thrives at the intersection of business operations, data, and product innovation. Your role will blend leadership and planning expertise with a passion for delivering results. This role requires a self-starter who can champion collaboration and cultivate close partnerships with business stakeholders and development teams to help craft and implement solutions across both client (front-end) and server-side (back-end) technologies. Key Expertise and Experience 10+ years of Systems Analysis experience. Demonstrated expertise in interviewing and extracting high-quality business requirements from stakeholders using the Agile/Scrum methodology. Ownership and execution of requirements analysis sessions to elicit business needs and translate them into clear, relevant system requirements. Anticipating, discovering through ongoing interaction with, and prioritizing client/partner needs to serve as their voice and guide Engineering Leaders and Technology teams. Excellent analytical, reporting, and problem-solving skills, including strong judgment, issue management, and root cause analysis techniques. Excellent interpersonal, relationship management, and facilitation skills. Demonstrated ability to effectively balance ** multiple tasks and priorities** in a fast-paced environment. Excellent verbal and written communication skills with keen attention to detail. Experience with Alternative Investments, Digital Assets, Private Market, or Liquid Alternatives is preferred. Required Skills and Background Bachelor's degree with 10+ years of experience as a product analyst, business analyst, or similar role in a digital or operational transformation environment, focused on customer or internal-facing solutions. Strong understanding of operations workflows and processes, preferably within financial services or another regulated industry. Ability to translate technical requirements and operational processes into intuitive, actionable product requirements. Demonstrated experience in informing product strategy and delivery, including opportunity identification, solution design, and collaborating with technology teams for implementation. Proficient with collaboration and planning tools such as JIRA, Confluence, Miro, or other analytics and product management platforms. Proficient with Agile development methodologies and working with cross-functional product teams, engineering teams, and business stakeholders. Strong communicator with proven stakeholder management and storytelling skills; effectively conveys technical and business concepts verbally and in writing, using data and visualizations. A resourceful problem-solver who can identify issues, explore potential solutions, and define the next course of action. Ability to facilitate challenging conversations with business stakeholders through strong presentation skills, using data and analysis to influence decision-making outcomes. Experience with and understanding of SQL, relational databases, and data models, and fluency with API contracts is preferred.

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. *********** The Corporate Information Services Department is seeking a dynamic and talented Application Analyst II - Enterprise Resource Planning (ERP) Training. The Application Analyst II - ERP Training provides learning and development services to UHS Corporate, Acute Care and Behavioral Health facilities to increase the effectiveness of clinical and technical staff and ensure the delivery of quality healthcare services to our patients. Works with the ERP Teams and subject matter experts (SMEs) to create engaging educational materials to ensure proper use of the ERP and other business applications. Participates in new training initiatives and provides ongoing support for existing applications. Works in a collaborative environment with facility staff, providers, SMEs, technical experts, and business leaders to deliver training that is accurate and complete. Analyzes learning needs and develops interventions and/or delivers education as required. Training includes but is not limited to classroom and virtual delivery. Key Responsibilities include: Support Production of Training Materials: Develops curriculum for new hire and ongoing training. This includes manuals, job aids, tip sheets, webinars, computer-based training modules and other materials as requested. Updates training curriculum based on system/business needs and communicates changes to all affected parties. Uses proper business writing skills to effectively communicate concepts in a concise, easy to read, and understandable manner. Adheres to appropriate adult learning principles. Performs quality review of new or updated training materials. Establishes and maintains regular communications with education team. Conducts Training: Tracks registration/attendance and grades classes in LMS system. Works with facility staff to ensure classroom is ready for training, training materials present, equipment available and functioning, etc. Conducts classroom, virtual, group, or one on one training as dependent on specific learning requirements. Training System Maintenance & Support: Participates in preparing the training systems for classes as needed. Performs testing and maintenance of the training systems. Adheres to UHS Service Level and Change Management Policies. Demonstrates analytical problem solving to research and resolve Customer Service tickets pertaining to training. Provide post-training support to users, answering questions, providing troubleshooting assistance, and ensuring continued engagement with the new system Administration and Oversight: Maintains Service Excellence principles. Prepares and submits status reports to supervisor as required. Properly documents updates to training materials and file appropriately. Keeps management well informed of activities, needs, problems. Updates project plans in online Project Management system. Monitors and updates service requests in the UHS and Cerner ticket tracking systems. Other Training-Related Assignments: Attends classes to assist other trainers as needed. Collaborates with project managers on special training projects. Keeps current on relevant system updates, clinical workflow changes, and release notes. Position Requirements: This position requires an associate or bachelor's degree preferably in Business, Liberal Arts, or Education. 3-5 years of experience delivering training via various methods (eLearning, classroom, webinar) is required. Ability to assemble training material that is professional, concise, and easily understandable by the intended audience. Some knowledge of hospital environments preferred. Solid planning, time management and organizational skills Excellent written and verbal communication skills. Strong English grammar skills required. Requires strong interpersonal and presentation skills. Experience in developing educational curriculum and documentation to deliver an interactive and engaging training strategy, using a blend of live demonstrations, hands-on exercises, and eLearning modules. Experience using ERP products (1+ years), Workday ERP preferred. Demonstrates customer-oriented service excellence principles, as outlined in UHS Corporate standards. Proficient in Microsoft Excel, Word, PowerPoint and Outlook Able to quickly learn new software and business processes. Experience using collaborative tools like Google Docs and SharePoint. Travel Requirements: Up to 50% travel during 3 months leading up to go-live events, standard travel up to 25%. This opportunity provides the following: Challenging and rewarding work environment Growth and development opportunities within UHS and its subsidiaries Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401k plan with company match Generous Paid Time Off *UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. 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(Expertise in Payroll tax and Multistate) Works with and analyses the payroll financial management information systems to achieve business objectives including coordination of bi-weekly payroll, preparing statistical and financial reports, providing system documentation and training, resolving business process issues and identifying process enhancements required to improve operational effectiveness. Accountabilities Responsible for managing and processing bi-weekly payroll that includes but is not limited to creation of all new payroll jobs; coordination with I/S, H/R and Financial Systems; monitoring output for accuracy and correction of errors; payroll information generated in appropriate format and sent to outside agencies, internal accountants and management. -20% Responsible for training, ongoing consultation and assistance to timekeepers and managers. Conducts Prisma Health user training. Proficiency in PowerPoint. Responsible for maintaining the timekeeper security aspect of timekeeping system. -8% Responsible for creating and generating bi-weekly and ad hoc financial reports for management, staff and outside agencies including outside auditors. Responsible for completion of analysis requirements generated by these reports. Proficiency in use of system application tools including multiple report writers used by payroll and GL system, import/export features, Access and Advanced Excel. -15% Manages identification and monitoring of automation of secondary jobs. Manages the processing of special pay requests. Works closely with H/R for review of those requiring H/R approval. Coordinates with H/R, I/S and Financial Systems. -20% Responsible for account reconciliation, analysis and reporting of payroll accounts. Responsible for updating HR/Payroll system to maintain accuracy with GL system. Coordinates with Payroll Manager, Director and Manager of accounting, accounting staff, H/R, I/S, employees and outside agencies. -15% Responsible for analyzing repayments due to over-payments or underpayments. Prepares all necessary documentation to comply with IRS regulations and Prisma Health policy. Works closely with payroll manager to ensure that the process has been completed and follows up to ensure complete repayment. -10% Responsible for quarterly and yearly reconciliations and multiple state filing requirements for payroll reporting on multiple companies including but not limited to IRS, State Departments of Revenue, SC Economic Development, Employment Security Commission, Workers Comp. Responsible for coordination of payroll audits and inquires regarding these filings. -5% Develops documented procedures for payroll staff, timekeepers and managers. Works closely with H/R, Financial Systems and I/S. -3% Evaluates and recommends system enhancements to improve business process and support business objectives exploring innovative solutions to achieve process efficiencies and maintain cost effectiveness. Works closely with H/R, Financial Systems and I/S. -2% Attends meetings and participates on committees as directed. Represents department at conferences. Assumes responsibility for operational decisions in Manger's absence. Maintains and upgrades education and technological skills. -2% Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Requirements Bachelor's Degree in accounting, finance, or management. 5 years of experience in payroll- Healthcare experience preferred. Required Certifications/Registrations/Licenses CPA or CPP In Lieu Of The Minimum Requirements Listed Above Bachelor's degree in another field of study will be considered with 7 years of payroll, accounting, or finance experience 7 years financial accounting/analyst/payroll experience will be considered in lieu of CPA/CPP requirement. 10 years financial accounting/analyst/payroll experience and a CPP certification will be considered in lieu of a bachelor's degree. Other Required Sills and Experience Master's degree or equivalent formal training in field of specialization - preferred Knowledge and experience with: INFOR financial software; Lawson H/R Payroll software system; Kronos Timekeeping system; Crystal report writing; Training of end users; Account analysis and reconciliation - preferred

Epic System Analyst (Rehab) The Clinical Systems Analyst - Rehab will be responsible for implementing/developing Epic and related applications. This position will develop, implement, manage and provide ongoing support for clinical information systems. Will proactively increase knowledge of Epic EHR software, health system operations and will work with the Epic project team to translate business needs into EHR functionality. Will analyze procedures and problems, report findings and make recommendations for resolutions. Responsible for formulating objectives to meet system scope. This position will interact with clients and build problem solving partnerships with clinical and business providers, customers and colleagues, while working independently building system components, testing, documenting, and ensuring 24/7 system support and maintenance. Education - Preferred Epic proficient/certified in Rehab. Required Epic proficient/certified in EpicCare Inpatient or Ambulatory. Bachelor's degree in information technology or related field (or equivalent combination of education and experience) preferred. Experience - Familiarity with clinical hospital software and/or hardware technology, database, screen handler, query languages, including ability to design, configure, train, or implement clinical systems. Healthcare support experience is desired in areas such as billing, scheduling, access services, and health information management. Hands on Epic clinical systems experience desirable. Prefer prior experience working on project team, clinical systems support, and general knowledge of healthcare information issues. Knowledge/Skills/Abilities - Knowledge of current business practices and computing systems, interfaces and rehab hospital and medical rehab group practice standard software including computer systems and methods utilized in structuring and preparing input data for computer applications. Knowledge of a variety of hardware and software environments and of the healthcare industry and Epic healthcare applications required. Analytical skills necessary to apply computer technology to resolve clinical problems and/or increase operational efficiency of data processing systems. Ability to analyze the functionality of systems and their fit with specifications. Understands relationships between system processes/programs, system parameters, files and data relationships for assigned products. Ability to research, analyze and thoroughly understand workflows of end users, using this knowledge to configure systems which improve processes, add efficiencies and promote patient safety. Familiar with program development tools such as editors and configuration tools. Basic knowledge of standardized quality improvement methodologies. Ability to respond to changing demands, priorities, procedures and technology. Able to lead groups to make key decisions. Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and help manage a project plan. Interpersonal skills necessary to communicate effectively with user departments in ascertaining and converting needs for application to electronic data processing systems. Ability to express needs clearly, both verbally and in writing. Ability to work independently. Self-directed in identifying changing demands and priorities. Acts as a change agent in adjusting to new procedures and technology. Dedication to detail with proven organizational skills. Ability to establish and maintain effective working relationships with co-workers, supervisors, and users. Project management and planning expertise. Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.

Responsibilities Serve as an active member of the Beaker clinical application team, dedicated to the full implementation roll-out, transitioning from Soft Lab (SCC) to Epic Beaker. Play a crucial role in the implementation, optimization, and support of the Epic Beaker laboratory information system (LIS). Responsible for ensuring the smooth functioning of the Beaker system by working closely with laboratory staff, IT teams, and other stakeholders. Follow departmental standards for software configuration control, quality assurance, and version releases. Test and maintain application/integrated test scripts, while having the ability to communicate new releases of features/functionality, and any application changes/revisions to operational leadership. Work with instructional designers to develop and maintain application specific training curriculum and materials. Well versed in process improvement, demand management, and project management methodologies. Participate in the on-call responsibilities in support of a 24hr/7 days- production system environment, while acting as the primary support contact for the applications end-users. Plan and coordinate downtime, change management, maintenance, and upgrades. Qualifications and Skills Healthcare knowledge/experience with exposure to laboratory workflows. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills to effectively interact with end-users and technical teams. Participates in multiple cross-functional projects; Understands project planning and coordination methodologies using project management skills, tools, and lean methodologies. Ability to manage multiple priorities and work independently in a fast-paced environment. MS Office experience required. Requirements Bachelor's degree in healthcare administration, information systems, or a related field. Strong knowledge and experience with Epic Beaker (Beaker Anatomic Pathology, Beaker Clinical Pathology), with certification/accreditation/proficiency. Demonstrate basic knowledge of Epic application and third-party solutions, while understanding laboratory workflows, terminology, and best practices. Blood Bank/Pathology/Microbiology clinical knowledge and expertise preferred. HL7 and data networking experience preferred.

This position is a full-time/salaried on-site opportunity based in Hicksville, Long Island. The EPIC System Analyst is responsible for design, build, testing, validation, and ongoing support of EpicCare Ambulatory applications. Perform basic analysis of the daily use and administration of assigned IT system(s). Work closely with Operational counterparts to ensure delivery of expected outcomes. Provide expert and creative solutions to end-user requirements and problems. Test and troubleshoot existing and proposed assigned system(s). Generate reports as requested, including writing specifications for custom reports. Provide support and troubleshooting to end users. Document end-user issues and recommend steps to prevent recurrences. Work collaboratively with other EPIC applications and the Training Team to provide positive outcomes for our end users. Education: • Bachelor's degree preferred, or equivalent experience. Experience: § Requires at least 1+ years of related experience: Ambulatory proficiency/certification required MyChart experience a + Ambulatory orders/order transmittal build knowledge a + Knowledge and Skills: • Possess clinical application knowledge and experience • Positive attitude, detail oriented, self-motivated, critical thinker • Ability to troubleshoot basic application issues and provide solutions from an existing knowledge base • Basic presentation skills • Ability to interact and develop relationships with intra-departmental teams • Effectively communicate in both oral and written form to a widely diverse audience • Requires basic understanding of healthcare terminology, clinical application configuration and/or workflows and related technologies • Requires basic skills using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) • Ability to complete work assignments in a timely manner as assigned by supervisor with minimal oversight • Excellent customer service skills • Ability to multi-task effectively in a rapidly changing environment

Epic Beacon Analyst (Proficient or Certified) Required: Proficient or Certified in Epic Beacon application. At least one year experience with build and/or maintenance of the Beacon module. Strong communication skills, written and verbal. Highly organized, able to multitask as well as maintain focus on individual tasks. Track and document build, risks, and issues accurately in our project management software. Self-starter with ability to maintain schedule, meet deadlines, and monitor one's own work product. Work You'll Do: Implementation roll-out of Epic Beacon system with continued support post implementation. Lead and coordinate clinical process redesign. Collaboratively work with users to assess needs, monitor data, implement system updates, and analyze systems for performance issues. Apply technical expertise to system build to identify, troubleshoot, and resolve problems. Work closely with project/operational leadership to accurately scope out build requests and provide streamlined solutions based on current system set-up. Lead meetings regarding project status and on-going work production coordination. Act as expert technical resource to development staff in all phases of the development and implementation process. Other duties as assigned.

(Hybrid with 2 remote days after 90 days from hire date) JOB SUMMARY: The candidate will hold a dual role within Medisys. They will equally split their support/build assignments between the Willow application, and another EPIC application (preferably ASAP or EpicCare Ambulatory). The candidate will be responsible for the maintenance and support of both applications to ensure compliance with Medisys guiding principles. Should have EPIC experience within two different EPIC Build applications (Workflows, Integration/Interfacing), Testing, & Implementation. Proactively engages present and future stakeholders in design, priority setting, implementation, and support and maintenance activities. Works in collaboration with teams, individuals and peers with positive attitude of accomplishment. Must be able to ensure that issues are identified, tracked, reported on, resolved and/or escalated in a timely manner. JOB REQUIREMENTS: Must have at least 3 years of Analyst Experience with Epic. Analyst needs to be proficient at self-learning. Outstanding communication, collaboration and facilitation skills are required. Willow Inpatient Certification including current NVTs for 2020. Epic ASAP or Ambulatory Proficiency/Certification (or another EPIC application Proficiency/Certification) Knowledge of Willow medication charge build experience highly desired. Pharmacy experience desired. Reporting build highly desired. Testing experience desired. Clinical background & experience a Plus. Decision Support Experience a Plus. Integration/Data Mapping Experience a Plus. Education: Bachelor's Degree and in depth knowledge of clinical theory and practice.

This position is a full-time/salaried-hybrid schedule opportunity based in Hicksville, Long Island. The EPIC System Clindoc Lead System Analyst is responsible for the development, building, implementation, and ongoing maintenance of all aspects of related applications, clinical information systems, and computerized systems for the Electronic Medical Record project for the Medisys network. Collaborates with other disciplines to develop, build, integrate, implement and maintain all Epic Care Clinical applications. Coordinates with SME's and participate in core group meetings. Coordinates and is responsible to assist in the training of related staff in Epic Care Clinical applications for the Medisys Network. Compiles analytical reports for Jamaica, Flushing hospitals. Configures and creates new records. Responsible for Change Control and Security Change Control. Investigates and troubleshoots issues reported by users. Assists MediSys users with issues regarding workbench reports. Provides tip sheets and guidance for Epic Support Desk and training. Review Nova notes, build, test and validate new upgrades and enhancements. Responsible for unit testing and integrated testing for upgrades. Works with Epic TS to resolve application issues. Education: Bachelor's degree preferred, or equivalent experience. Experience: Requires at least 1+ years of related experience: EPIC Clindoc proficiency/certification required Clinical lab experience and/or knowledge of EPIC build preferred Knowledge and Skills: Possess clinical application knowledge and experience Positive attitude, detail oriented, self-motivated, critical thinker Ability to troubleshoot basic application issues and provide solutions from an existing knowledge base Basic presentation skills Ability to interact and develop relationships with intra-departmental teams Effectively communicate in both oral and written form to a widely diverse audience Requires basic understanding of healthcare terminology, clinical application configuration and/or workflows and related technologies Requires basic skills using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Ability to complete work assignments in a timely manner as assigned by supervisor with minimal oversight Excellent customer service skills Ability to multi-task effectively in a rapidly changing environment

Performs the essential duties and responsibilities and the primary functions of the Clinical Informatics Analyst. Responsible for the coordination and oversight of all activities associated with the implementation and application of the organization's clinical software and the medical data gathered by that software. Responsible for coordinating the creation of continuous value in the application of clinical software and data to clinical practice, in response to the needs of the organization's various practitioners and caregivers, as well as overall organizational goals specific to the application of clinical practice. Responsible for promoting team work with co-workers, subordinates and personnel of other departments. Responsible for solving nonroutine problems, dealing with a variety of non-routine issues and interpreting a variety of instructions furnished in written or oral form. The application support analyst will communicate effectively verbally and via written forms. Additionally, analyst will demonstrate and maintain industry specific knowledge and judgment associated with the specific area of expertise. SHIFT AND SCHEDULE Full Time: 8:00 AM - 5:00 PM; scheduled on-call (This is an on-site position) ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS General Responsibilities: Install, configure, support, and maintain software applications and tools as assigned. Cultivate and maintain excellent relationship with clinical staff and leadership in pursuit of constant improvement in the application of clinical IT assets, as defined by appropriate quality measures and objectives. Work with hospital departmental staff and super-users to continuously optimize and improve the functionality of the hospital application and clinical practice in general Develop and maintain documentation of all clinical applications as assigned, including that specific to the implementation, maintenance, end-user training, departmental workflows, quality measures, and other associated performance indicators associated with the successful use of the clinical tool or software package. Develop and maintain adequate configuration documentation to ensure rapid deployment or repair of existing software components to ensure business continuity. Work to ensure excellent application security of all protected information in accordance with hospital policies and procedures, including those defined by HIPAA and other industry standards. Monitor software capacity, performance, and lifecycle to ensure continuity of adequate functionality. Research and recommend new technologies to facilitate the performance of the hospital's business objectives. Ensure that all software and associated workflows meet hospital and industry standards. Undertake routine preventative measures to implement, maintain, and monitor software security and performance. Provide input to projects, training or information to individuals on tasks and projects which include a software component. Analyze and resolve faults, including those of both major and minor impact to the clinical application, utilizing the tools and documentation standards defined by HIS departmental policies and procedures. Work with other departments, including those within and outside the HIS department, in fulfillment of hospital tasks and projects. Monitor the use, by hospital employees, of software resources to ensure compliance of hospital standard use policies. Daily Operations: Resolve assigned support and service requests in a timely, effective, and courteous manner; utilizing tools and documentation as defined by HIS policy. Perform maintenance activities in pursuit of all general responsibilities specific to position. Participate in assigned meetings, committees, etc. in accordance with assigned responsibilities. Participate in projects at a level in accordance with respective job responsibilities. Contribute to the departmental knowledge base, in order to improve documentation of existing systems and problem resolutions. Coordinate productively with other hospital employees, including those within and outside the HIS department. Provide routine updates on ongoing tasks and projects to stakeholders, in accordance with HIS policies and procedures. Identify, research, and work to implement on areas of improvement within the assigned areas of expertise. Provide excellent customer service to all stakeholders who rely on service from the HIS department. Maintain excellent industry knowledge respective to the area of expertise EDUCATION AND EXPERIENCE Bachelor's degree in a relevant field (Computer Science, Life Science, Business or Informatics) required; will consider analyst and/or healthcare experience in lieu of degree. Registered Nurse with current Texas license preferred. Healthcare Informatics experience or equivalent clinical knowledge and\or licensure may be considered. 1-4 years of experience as a clinical informatics analyst required; consideration given for industry specific training. Preferred 4-10 yrs as a Clinical Informatics Analyst. Demonstrated skillset in Cerner Millennium, Nursing and Physician Documentation systems, Pharmacy and Medication Administration system. Demonstrated customer-service and communication skills required PHYSICAL REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to: Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. The Systems Analyst I is expected to configure and provide fundamental functional and technical support for the specified set of applications to a variety of business and clinical users. This position collaborates with the user community to resolve technical problems and application performance issues as well as support optimization and enhancement efforts. This entails customer-centric workflow and technical knowledge as well as contribution to the analysis, design, development, testing, and documentation, and implementation activities of assigned applications. The position will assist with analysis and timely resolution of problems within the software applications, and provide support for maintenance and upgrades Requirements MINIMUM QUALIFICATIONS: EDUCATION: Bachelor degree in a relevant field preferred An advanced Information Systems or Business degree will be considered an asset. Information system training preferred CERTIFICATION/LICENSES: If supporting Epic, Proficient or Certified status in one supported module required within 6 months of start date. SKILLS: Ability to work independently with limited supervision Conceptual, analytical, and problem-solving skills. Ability to prioritize and work through conflicting demands leveraging critical thinking and decision-making skills; Excellent communication skills, both oral and written. Organizational and time management skills; ability to adapt quickly to changing priorities; ability to successfully manage multiple tasks simultaneously Excellent customer service skills Working knowledge of Microsoft Office and other productivity tools, and assigned applications and technologies preferred. EXPERIENCE: Minimum Qualifications: Four (4) years of experience in an information technology discipline, or healthcare operations including any clinical department, medical records, patient access, or revenue cycle. Relevant bachelor degree may substitute for (4) years of relevant experience. NATURE OF SUPERVISION: -Responsible to: Assigned to a Manager of Information Systems ENVIRONMENT: The position provides support in a 24/7 environment which will include rotating on-call support duties during off hours, weekends and holidays. May be required to travel to perform duties. May be required to work outside of normal working hours during on-call rotation or during significant outages or due to project demands. May be required to work long hours during critical problems or due to project demands. Bloodborne Pathogen: A General office setting with exposure to computer room environment. xevrcyc PHYSICAL REQUIREMENTS: Ability to lift and transfer objects typically not in excess of 50 lbs. Extended use of video display terminal and keyboard utilizing sound ergonomic principals.