Shared Service Solutions job in Baltimore, MD or remote
Member Service Representative- Bilingual The bilingual Member Service Representative will be part of our talented remote Contact Center team. The bilingual Member Service Representative is trained to answer phone calls within all queues and assist both English and Spanish speaking callers with questions and requests regarding membership, banking products, services, and rates while seeking to exceed member expectations with every interaction. The bilingual Member Service Representative will also assist Spanish speaking callers when escalating or transferring to other queues or departments as needed to ensure service issues are resolved. We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, a team player, and member focused.
S3 STAR Values:
* Service
* Teamwork
* Attitude
* Results
Location: Remote
TOP JOB RESPONSIBILITIES:
* Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both English and Spanish speaking member and non-member callers.
* Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
* Handles calls related to all career path queues including digital, cards, and loans and processes related transactions.
* Facilitates and translates conversations between Spanish speaking callers and other queues or departments as needed.
Other responsibilities and opportunities:
* Corresponds with other departments and management through email for additional requests or research.
* Additional job-related projects and duties as assigned by management.
QUALIFICATIONS & SKILLS:
* Bilingual in English/Spanish (conversational Spanish with knowledge of basic banking/financial terminology is preferred).
* 6 months of experience in customer service is preferred.
* Excellent written and verbal communication.
* Thrives in a fast-paced customer service environment.
* Must be highly organized and detail oriented.
* Ability to work independently and prioritize work effectively.
* Ability to navigate and utilize multiple platforms/computer software simultaneously.
* Experience in a remote work environment with dual monitors is a plus.
* Works well in a structured and procedure driven position.
FLSA: Nonexempt
PERKS AND BENEFITS:
* Group medical, dental, and vision coverage insurance
* Generous Paid Time Off
* Up to 11 Paid Holidays Per Year
* 401(k) With Employer Match and Discretionary Contribution
* Employee Referral Program
* Wellness Programs
* Peer-to-Peer Recognition Program
* Salary is $21.23/hour.
About S3:
We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America's most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we'll invest in your learning and development through training programs designed to power your success.
S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status."
ADA Statement & Requirements
S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
Cognitive Requirements-
Constantly: Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills
Occasionally: Perform basic mathematical computations
Physical Requirements-
Constantly: Sit- Remaining in a seated position for long periods of time; Use hands/fingers for repetitive keyboard & hand motion; Speak coherently
Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress.
Internal/External Interaction- Steady and ongoing with occasional periods of low volume.
$21.2 hourly 60d+ ago
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MD145 - Psychiatric Nurse Practitioner
FCS, Inc. 4.8
Frederick, MD job
(New) PMHNP The PMHNP completes diagnostic and prescription management services to the Inpatient Behavioral Health Unit (ages 18+), in follow-up to patients boarding for placement in the Emergency Department Post-Crisis evaluation (all ages), and in the consult-liaison service to the medical-surgical floors. Ambulatory, outpatient E&M services also included through quarterly rotation through the Psychiatric Partial Hospitalization (PPHP) Program onsite (18+).
1 year of prescribing experience required.
Hour north of DC and hour NE of Baltimore
Tagged as: Nurse Practitioner
How to Apply
If you are interested and would like more information, please contact Jordan Zenobi at ************ ext. 246 or email us at [email protected] regarding job MD145 - Psychiatric Nurse Practitioner, or apply below.
$81k-159k yearly est. 1d ago
Billing Quality Assurance Analyst - Remote
Reliable Respiratory 3.9
Remote or Norwood, MA job
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality service for patients needing respiratory, diabetes, urology, and maternity support. Equipment provided includes CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
The Billing Quality Assurance Analyst is responsible for supporting the Billing Department and ensures products and services meet established standards by conducting tests, analysis and quality control of all billing duties performed.
Duties and Responsibilities
Responsible for conducting detailed audits of customer calls, payments, denials, and billing systems to ensure accuracy and adherence to SOPs
Reviews patient records, billing codes and payment data to identify coding or submissions errors
Identifies patterns and recurring errors from audit results to pinpoint areas for improvement
Develops and implements audit plans and quality criteria to evaluate processes and procedures
Prepare detailed reports on quality metrics and performance trends
Ensures all billing practices adhere to relevant healthcare regulations (HIPAA) and industry best practices
Stays updated on coding guidelines, payer requirements and regulatory changes to ensure compliance
Recommends and drives modifications to operating practices and policies to eliminate quality gaps and improve efficiency
Monitors team productivity and operational efficiency targets to ensure KPI's are met
Complete ad-hoc project work as directed by your manager
Assist in facilitating workload distribution relevant to specific department needs
Other tasks and duties as require
Basic Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor's Degree preferred
Required Skills
Experience with completing quality control functions associated with billing
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work in the Norwood office, as needed
Ability to work independently to investigate and make decisions
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Bilingual in English and Spanish preferred
Competencies
Computer Skills
Interpersonal Skills
Product Expertise
Communication skills
Results Driven
Conflict Management
Customer Service
Organizational skills
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
$68k-91k yearly est. Auto-Apply 60d+ ago
MD147d - LCSW-C
FCS, Inc. 4.8
Edgewater, MD job
(New) Mental Health Therapist (LCSW-C) Excellent location on the South River in Southern MD. Need experience in mental health and substance abuse. Group and individual session in an outpatient setting. FULL TIME with outstanding health and fringe benefits package with very liberal leave policy for holidays, PTO and sick.
Up to $72,000 annually based on experience
Tagged as: LCSW
How to Apply
If you are interested and would like more information, please contact Jordan Zenobi at ************ ext. 246 or email us at [email protected] regarding job MD147d - LCSW-C, or apply below.
$72k yearly 1d ago
Operations Lead - PT
at Home Medical 4.2
Maryland job
from: $15.50 $20.15
Operations Lead
Our Vision: To become the leading Home Décor retailer.
Our Mission: Enable everyone to affordably make their house a home.
The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance.
Key Roles & Responsibilities:
The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security.
The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
The Operations Lead supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably.
The OL Drives productivity by training, coaching, planning, monitoring, and appraising results.
The Operations Lead leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
The operations Lead participates in all freight processes for incoming freight and/or transitions The OL processes freight, and stocks, including down stocking and end cap maintenance, while maintaining a neat, clean, organized store.
All other duties are based on business needs.
Nights and weekends required
Qualifications & Competencies:
At least 18 years old.
High School Diploma/Equivalent.
Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
The ability to work effectively independently and within a team.
Strong attention to detail, e.g., standards, processes, marketing, etc.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
$41k-81k yearly est. Auto-Apply 60d+ ago
Division Funding Director
National Seating & Mobility 4.5
Remote or Franklin, TN job
Oversees, manages or supports all aspects and functions of the Funding Department. Manages the Funding Leadership Team within the assigned territory, ensuring that job duties are performed at or above NSM standards. Coordinates with the Divisional Vice Presidents (DVP), Regional Area Directors (RAD), Branch Leaders (BM / GM), Assistive Technology Professionals (ATP), and other leadership and support personnel to ensure all Funding procedures are completed or supported in accordance with company policy and within expected time frames.
Company Description:
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client's needs.
Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.
Duties and Responsibilities:
1. Supports the CRCO in the development of the department's vision and long-term planning.
2. Works with the CRCO, IT, and Funding Leadership Team to implement continuous improvement projects that improve transaction cycle time, productivity, and qualityrevenue recognition. Facilitates a team environment of brainstorming and involvement in the process. 3. Manages and/or supports transaction cycle time (TCT) from Ready to Process (RTP) to Final Funding Approval, making certain that all necessary steps are taken in the appropriate order ensuring timeliness and quality of funding process.
4. Manages the efficiency and quality of the document collection process. Analyzes documentation trends and outcomes to established improved process.
5. Manages outcomes and efficiency within the Action Required process. Utilize trended information to support improvement.
6. Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Team.
7. Works directly with the National Funding Director to support issue resolution and improvement with Centralized and outsourced functions.
8. Supports the development and maintenance of training materials, guides and progress reporting.
9. Management and career development of the Funding Leadership Team (Funding Manager, Funding Supervisor, Lead Funding Specialist, Quality Auditor and Funding Trainer) that results in self-sufficient performance management.
10. Manages Funding Managers, Funding Supervisors, Lead Funding Specialists, Quality Auditors and Funding Trainers; monitoring performance to standards and our core values.
11. Works directly with the Funding Leadership Team to improve the productivity of the Funding Department.
12. Reviews and approves bonus payment requests from Funding Leadership, as applicable.
13. Coordinates Monthly Funding Performance calls with the Funding and Ops Leadership Team to conduct, review and discuss improvement planning utilizing the Funding KPIs and reports.
14. Manages the credit exception process to expedite delivery when appropriate.
15. Works with Centralized MIR Team to address trends and issues within the funding process.
16. Responsible for employee and client conflict resolution. If resolution cannot be achieved, passes issue to appropriate level of authority.
17. Responsible for payroll/administrative function for all direct reports.
18. Performs any job-related duties assigned to him/her. Carries out all expectations in a professional manner and with minimal supervision.
19. Responsible for personal continuing education related to job duties; i.e.: NSM's current and/or new policies and procedures, completing any courses on NSM University, and research of payer issues and updates related to his or her territory.
Work Environment:
This position primarily operates in a work from home environment. The work from home policy and requirements must be adhered to. Occasionally, this job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.Core Competencies:
Strong Leadership Capability
• High Communication Proficiency - Both written and verbal
• Customer/Client Focus - Sets the bar for customer service
• Strong Decision-Making Ability
• Strong Problem Solving/Analysis - To include data analysis
• Drive for Results
• Teamwork Orientation
• Technical Capacity
Minimum Job Requirements:
• High school diploma or G.E.D. required, college degree preferred
• 8-10 years of leadership experience
• Proficient in Excel, Word, Outlook, and PowerPoint
• 5 years' experience in Complex Rehab Technology Funding operations
• Ability to travel throughout the region. (Generally, 20% travel)
$62k-109k yearly est. 41d ago
Funding Specialist Lead - West Region
National Seating & Mobility 4.5
Remote job
Coordinates with the Division Funding Director, Funding Manager, Funding Supervisor, Branch Manager, Rehabilitation Technology Supplier (RTS), and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames. Responsible for the thorough review of orders to ensure accuracy and providing education to Funding Specialists when errors are identified.
Company Description:
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client's needs.
Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.
Duties and Responsibilities / Essential Functions:
1. Develops and maintains working knowledge of current durable medical equipment and policies and procedures held by National Seating & Mobility as well as all applicable insurance guidelines regarding eligibility for coverage and reimbursement.
2. Ensures compliance with National Seating & Mobility policies and procedures.
3. Manages transaction cycle time (TCT) from Coding and Pricing Complete to Documentation Complete, making certain that all necessary steps are taken in the appropriate order ensuring timeliness of process and quality of funding approval.
4. Supports the Funding Specialist position due to PTO, LOA, FMLA, open positions and any other need as identified by the Division Funding Director, Funding Manager or Funding Supervisor.
a. Communicates regularly and professionally with Referral sources, Physicians, Therapists, RTSs, and Clients to secure documentation as required by payer.
b. Meets quality documentation follow-up attempt frequency and quality per policy following the escalation process. When necessary, attempts are to be made more often and as directed by the Funding Manager or Funding Supervisor.
c. Requests, gathers, and reviews documentation for funding package and deferrals, including but not limited to: proper prescriptions, Letters of Medical Necessity (LMN), RTS evaluation information, price lists, forms (AOB, ABN, rent or purchase letter).
d. Thorough review of all documentation received ensuring payer guidelines are met must be completed prior to satisfying the document in the work order. When documentation is not complete or accurate, immediate contact with the Referral source, Physician, Therapist, RTS, and/or Client to discuss and educate is required.
e. Gathers and verifies insurance coverage information and communicates benefits and coverage information to client.
f. Maintains communication with client throughout the process when applicable, including notifying them of and collecting financial responsibility or guiding them through the hardship process, where allowed.
g. Responsible for relationship management and funding related communication with Referral sources, Physicians, Therapists, RTSs, Clients and other internal and external customers.
h. Follows the document collection Escalation Policy and communicates with all necessary parties per the guidelines.
i. Communicates changes and escalations in the process and collects needed information from branch personnel, Referral sources, Physicians, Therapists, RTSs, and Clients.
j. Coordinates with other funding areas and responsible for completing all tasks that need a Funding Action Required. This includes, but is not limited to, all communication with Referral sources, Physicians, Therapists, RTSs, and Clients.
k. Investigates and requests update of payer documentation requirements in the UPD.
l. Ability to investigate issues and solve problems and concerns regarding any aspect of the Funding process.
m. Completes other Funding tasks, as needed, including Coding and Pricing, Submissions, Authorization collection, PPQA and Delivery Verifications
5. Provides direction, instructions, and guidance to staff to achieve goals based on management direction.
6. Ability to quickly learn and adapt to new assignments. Assists in documenting any best practices with clinicians for properly documentation procurement and identifies and coordinates any training opportunities, opportunities for improvements and UPD discrepancies or updates.
7. Facilitates problem solving and collaborations.
8. Motivates and inspires team members.
9. Recognizes and celebrates team and team member accomplishments and exceptional performance.
10. Assists in resolving customer complaints and concerns.
11. Assists in fielding billing and payer concerns and correspondence.
12. Supports the Division Funding Director, Funding Manager or Funding Supervisor in performance monitoring and evaluation process.
13. Communicates team status, task accomplishment and direction to management.
14. Performs routine auditing to assist in identifying coaching opportunities; Ensures the performance of staff is of a high standard.
15. Occasionally may assist with new business acquisitions, branches that have temporary needs for processing.
16. Performs other related duties and special assignments as requested.
Work Environment:
This position primarily operates in a work from home environment. The work from home policy and requirements must be adhered to. Occasionally, this job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Required Education, Experience & Competencies:
• Has minimum of 3 years of experience related to Durable Medical Equipment and/or Complex Rehab Technology required, preferred experience in all aspects of a Funding Specialist's position including how to process both Repairs and Non-Repairs.
• Has extensive knowledge of the process and insurance guidelines to secure funding for Durable Medical Equipment and/or Complex Rehab Technology including comprehensive knowledge of insurance verification for DME.
• Experience with applications such as Mobility Advisor or data management systems required.
• Proven record of excellent people skills including good communication and inter-personal skills. Strong leadership skills.
• Strong Team Player.
• Strong organizational skills and attention to detail.
• Customer service driven.
• Excellent computer and technology skills including good knowledge of Microsoft Office applications, Outlook and Power Point; Experience with Excel to include spreadsheets and formulas and outlook email is required.
• Ability to be a strong role model for high performance and productivity.
• Ability to manage and develop others remotely.
• Ability to read, analyze and interpret general business reports, technical procedures, work instructions, and governmental regulations.
• Ability to write reports, business correspondence, and develop training materials.
• Ability to effectively present information and respond to questions from a variety of staff.
• Basic understanding of and willingness to learn and adopt professional and industry standards.
$38k-58k yearly est. 5d ago
Team Member
at Home Medical 4.2
Glen Burnie, MD job
From: $12.50 $16.25
Team Member
Our Vision: To become the leading Home Décor retailer.
Our Mission: Enable everyone to affordably make their house a home.
The Team Member (TM.) role supports all operational, front-end, freight, and merchandising processes and helps maintain an active selling culture by ensuring that all processes are held to documented company standards designed to drive sales.
Key Roles & Responsibilities:
The TM maintains a positive attitude, works with a sense of urgency, and executes all company directives, policies, and procedures accurately, thoroughly, and in a timely manner.
The TM contributes to a customer-focused environment while providing excellent customer service.
The Team Member performs cashier and front-end duties as assigned, ensuring transactions are completed accurately and efficiently while providing customers with a positive shopping experience.
The Team Member unloads, processes, and stocks freight within the correct location while following all store merchandising guidelines.
TM performs Store recovery, conditioning, and housekeeping tasks as assigned inside and outside the building.
The TM completes the daily/weekly workload and tasks as assigned and ensures all tasks are completed efficiently and on-time.
The TM actively impacts and participates in the areas of customer satisfaction, inventory control/shrink, safety, and loss prevention so the store will operate effectively and profitably.
All other duties are based on business needs.
Qualifications & Competencies:
At least 18 years old.
High School Diploma/Equivalent.
Communicates clearly and concisely with excellent verbal and comprehension skills.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Ability to work independently and within a team environment.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
Reliable and trustworthy with ethical and honest behavior. Does the right thing for a team member, the customer, and the company in all situations.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business
$23k-29k yearly est. Auto-Apply 60d+ ago
Customer Success Representative
Reliable Respiratory 3.9
Remote or Merrimack, NH job
Equal Opportunity Employer/Disability/Veterans
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency.
As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.
This is a remote opportunity for applicants residing in New England.
Duties and Responsibilities
Manages all assigned key accounts
Serves as an account liaison between internal departments and external accounts
Builds relationships and trust between the assigned accounts and Reliable Respiratory
Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines
Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system
Obtains all necessary insurance authorizations
Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed
Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed
Spot opportunities to recommend additional services or products that support customer goals and boost referrals
Ensures completion of worklists assigned
Collects patient payments
Ensures patients understand cost responsibilities
Coordinates appointments between customers and respiratory staff
Participates in company phone campaigns
Complies with all policies and procedures established by the company and the company's regulatory bodies
Required Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor's Degree required
1 year of customer service experience
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred
Competencies
Adaptability
Analytical Skills
Attention to Detail
Communication
Computer Skills
Customer Service
Decision Making
Dependability
Initiative
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud if employee wished to be in office
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
$40k-56k yearly est. Auto-Apply 16d ago
Zone Lead - PT
at Home Medical 4.2
Maryland job
From: $15.50 $20.15
Our Vision: To become the leading Home Décor retailer.
Our Mission: Enable everyone to affordably make their house a home.
The Part-Time Zone Lead (ZL) supports merchandising in designated zones and maintains an active selling culture by ensuring that all visual aspects are set and upheld to documented company standards designed to drive sales. Provides expertise in visual standards, merchandising techniques, fixturing, and implementation of all in-store marketing elements (signs, vignettes, endcaps, tables, first look/flash finds) that reinforce seasons/holidays and in-store promotions within their designated areas. The Zone Lead influences store Team Members to be knowledgeable about visual merchandising and visual standards while always demonstrating a culture of ethical conduct, safety, and compliance.
Key Roles & Responsibilities:
The Zone Lead supports all aspects of the visual merchandising processes for the store by planning, in conjunction with the Zone Manager, and leading the transitions, reinventions, product assortment changes, and resets while at the same time maintaining visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising.
The ZL oversees Task Management by planning/executing the daily/weekly workload and assigned tasks in partnership with the Zone Manager to deliver on visual merchandising, department and store sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
The Zone Lead participates in all freight processes for incoming freight and/or transitions The ZL processes freight and stocks designated areas, including down stocking and end cap maintenance, while maintaining a neat, clean, organized zone.
The ZL supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Participates in regular meetings/huddles with team members on these subjects.
The ZL serves as a role model and coach in all areas as it relates to visual merchandising experience and provides continuous learning opportunities to all.
The ZL leverages daily interactions to communicate and teach/train visual priorities and creation of visual moments that support the customer experience.
The Zone Lead reviews the store financial and business data from the store scorecard, including sales and expenses, and acts within assigned zones to improve metrics.
The Zone Lead ensures the maintenance of a neat, clean, organized zone ensuring the store is always up to date with current signing and sets.
All other duties are based on business needs.
Open Availability (require nights and weekends)
Qualifications & Competencies:
At least 18 years old.
High School Diploma/Equivalent.
Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Ability to work independently and within a team environment.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
The ability to interpret visual merchandising presentations relate them to the store environment and adapt to different store designs and architecture.
Strong attention to detail, e.g., standards, marketing, lighting, fixturing, etc.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
$55k-107k yearly est. Auto-Apply 60d+ ago
Store Director
at Home Medical 4.2
Lanham, MD job
Pay: $65,000 - $87,500/annually; bonus eligible
Our Mission: Enable everyone to make their house a home.
Our Vision: To become the first-choice destination for home and holiday décor.
Store Directors are responsible for all operational and team member aspects of the retail store. Leads the success of a large box retail store with high product volumes and annual sales. Store Directors manage their stores and team members in a manner that supports the company's goals to meet and exceed financial and sales goals for the store. This leadership role is passionate about driving the business along with the people and processes to effectively support a fast-growing business.
Key Roles and Responsibilities
Manages the profitable operation of the store with an emphasis on developing and
maintaining a high performing team through continuous improvement of talent by recruiting, selecting, managing staffing levels, follow-up action plans, training, and ongoing coaching, performance support and development. Identifies and develops team members for future advancement within the At Home family.
Ensures operational readiness at all times maintaining a neat, clean and safe store through teamwork, store planning, delegation, follow-up, managing initiatives, and staff management and development.
Provides leadership and develops and maintains a highly efficient profit center, appropriately balanced between business objectives and effective human relations. Ensures the continued fiscal success of At Home, as well as the satisfaction of its customers and team members.
Validates merchandising, freight, safety and customer standards to showcase the store appropriately, protect Company assets and to create an optimal shopping and team member experience.
Builds and manages a lean labor model through scheduling and payroll management while maintaining high volume product flow and excellent customer service.
Creates a store environment to support a positive, safe shopping and working experience for customers and Team Members while minimizing damages and shrink along with handling and resolving customer and team member issues.
Serves as a role model and as a coach for the entire store through living the vision and values.
Analyzes store financial and business data through the store scorecard, including sales and expenses, and develops and executes budgets, financial and operational plans and strategies to maximize sales and profits.
Ensures compliance with Company policies and applicable laws and regulations.
And any additional assign responsibilities.
Open Availability
Qualifications and Competencies
High School Diploma or equivalent required; four-year degree preferred.
At least 3-5 years Management/Leadership experience or equivalent At Home experience.
At least 3-5 years' direct responsibility of leading 10 or more people or equivalent At Home experience.
At least 3-5 years' experience direct/indirect leadership for annual revenue, operating budget, or profit & loss dollars of at least $5 million in a retail big box or high-volume store or equivalent At Home experience.
Ability to work a flexible schedule including nights, weekends, and holidays.
Background Check will be completed.
Ability to lift a minimum of 50 lbs., team lift 100 lbs.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer and the company in all situations.
Contributes to a customer-focused environment while demonstrating excellent service.
Communicates clearly and concisely with customers, team and leadership; keeps others informed and takes appropriate partnerships where necessary and possesses excellent verbal, written and comprehension communication skills.
Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate and lead in a manner of fostering a work environment that is smart & scrappy, safe and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
SUMMARY OF BENEFITS
At Home is proud to offer competitive benefits for non-temporary positions, including but not limited to:
Part-Time
- 401(k) W/ Employer Match
- Dental, Vision, Life
-
25% Store Discount (Seasonal TMs Included)
Full-Time - All Prior Benefits PLUS
- Medical Insurance
- Flexible Spending Accounts
- Paid Time Off, Holidays, and Volunteer Time
$65k-87.5k yearly Auto-Apply 60d+ ago
Funding Supervisor - South Region
National Seating & Mobility 4.5
Remote job
:
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client's needs.
Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.
Duties and Responsibilities / Essential Functions:
1. Manages transaction cycle time (TCT) from Ready to Process to Funding Approval, making certain that all necessary steps are taken in the appropriate order ensuring timeliness of process and quality of funding approval.
2. Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team.
3. Develops and maintains training materials, guides and progress reporting.
4. Management and career development of the Funding Specialists and Lead Funding Specialists that results in self-sufficient performance management.5. Manages Funding Specialists; monitoring productivity, quality, and compassion.
6. Ensures productivity of Funding Specialist assignments and directs work order caseloads, shifting responsibilities when necessary.
7. Coordinates temporary coverage to ensure all orders are worked timely with a high level of quality and compassion.
8. Coordinates and shares Key Performance Indicators with direct report team and stakeholders on a regular basis.
9. Calculates and requests bonus payment for direct report team on a monthly basis.
10. Manages the credit exception process to expedited delivery when appropriate and directed.
11. Responsible for employee and client conflict resolution. If resolution cannot be achieved, passes issue to appropriate level of authority.
12. Responsible for payroll/administrative function for all direct reports.
13. Responsible for personal continuing education related to job duties; i.e.: NSM's current and/or new policies and procedures, completing any courses on NSM University, and research of payer issues and updates related to his or her territory.
14. Must meet minimum productivity and quality standards.
15. Performs any related job duties assigned by the Division Funding Director. Carries out all position expectations in a professional manner and with minimal supervision.
16. Must maintain regular and predictable attendance.
Work Environment:
This position primarily operates in a work from home environment. The work from home policy and requirements must be adhered to. Occasionally, this job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Required Education, Experience & Competencies:
• 5 years of experience in Complex Rehab Technology Funding operations
• 2 years of experience managing a minimum of 10 direct reports
• Proficient in Microsoft Excel, Word, and Outlook
• Ability to review, analyze and interpret general business reports, technical procedures, work instructions and governmental regulations
$48k-76k yearly est. 5d ago
Team Member
at Home Medical 4.2
Maryland job
From: $12.50 $16.25
Team Member
Our Vision: To become the leading Home Décor retailer.
Our Mission: Enable everyone to affordably make their house a home.
The Team Member (TM.) role supports all operational, front-end, freight, and merchandising processes and helps maintain an active selling culture by ensuring that all processes are held to documented company standards designed to drive sales.
Key Roles & Responsibilities:
The TM maintains a positive attitude, works with a sense of urgency, and executes all company directives, policies, and procedures accurately, thoroughly, and in a timely manner.
The TM contributes to a customer-focused environment while providing excellent customer service.
The Team Member performs cashier and front-end duties as assigned, ensuring transactions are completed accurately and efficiently while providing customers with a positive shopping experience.
The Team Member unloads, processes, and stocks freight within the correct location while following all store merchandising guidelines.
TM performs Store recovery, conditioning, and housekeeping tasks as assigned inside and outside the building.
The TM completes the daily/weekly workload and tasks as assigned and ensures all tasks are completed efficiently and on-time.
The TM actively impacts and participates in the areas of customer satisfaction, inventory control/shrink, safety, and loss prevention so the store will operate effectively and profitably.
All other duties are based on business needs.
Qualifications & Competencies:
At least 18 years old.
High School Diploma/Equivalent.
Communicates clearly and concisely with excellent verbal and comprehension skills.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Ability to work independently and within a team environment.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
Reliable and trustworthy with ethical and honest behavior. Does the right thing for a team member, the customer, and the company in all situations.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business
In downtown Baltimore, a Child/Adult Psychiatric Nurse Practitioner for this staff position is needed for Outpatient/Mobile Treatment - No Call. J1 and H1 Candidates are urged to apply. Salary range $100K with benefits. If you or someone you know is interested in this amazing opportunity, please contact Deborah Young of FCS at ************ x 220 or [email protected] regarding Job # MD127A.
Tagged as: Nurse Practitioner
How to Apply
If you are interested and would like more information, please contact Jordan Zenobi at ************ ext. 246 or email us at [email protected] regarding job MD127a - Child/Adult Psychiatric Nurse Practitioner, or apply below.
$100k yearly 1d ago
Operations Lead - FT
at Home Medical 4.2
Lanham, MD job
From: $15.50 $20.15
Operations Lead
Our Vision: To become the leading Home Décor retailer.
Our Mission: Enable everyone to affordably make their house a home.
The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance.
Key Roles & Responsibilities:
The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security.
The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
The Operations Lead supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably.
The OL Drives productivity by training, coaching, planning, monitoring, and appraising results.
The Operations Lead leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
The operations Lead participates in all freight processes for incoming freight and/or transitions The OL processes freight, and stocks, including down stocking and end cap maintenance, while maintaining a neat, clean, organized store.
All other duties are based on business needs.
Open Availability (nights and weekends)
Qualifications & Competencies:
At least 18 years old.
High School Diploma/Equivalent.
Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
The ability to work effectively independently and within a team.
Strong attention to detail, e.g., standards, processes, marketing, etc.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
$40k-81k yearly est. Auto-Apply 60d+ ago
Zone Lead - FT
at Home Medical 4.2
Crofton, MD job
Zone Lead
Our Vision: To become the leading Home Décor retailer.
Our Mission: Enable everyone to affordably make their house a home.
The Zone Lead (ZL) supports merchandising in designated zones and maintains an active selling culture by ensuring that all visual aspects are set and upheld to documented company standards designed to drive sales. Provides expertise in visual standards, merchandising techniques, fixturing, and implementation of all in-store marketing elements (signs, vignettes, endcaps, tables, first look/flash finds) that reinforce seasons/holidays and in-store promotions within their designated areas. The Zone Lead influences store Team Members to be knowledgeable about visual merchandising and visual standards while always demonstrating a culture of ethical conduct, safety, and compliance.
Key Roles & Responsibilities:
The Zone Lead supports all aspects of the visual merchandising processes for the store by planning, in conjunction with the Zone Manager, and leading the transitions, reinventions, product assortment changes, and resets while at the same time maintaining visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising.
The ZL oversees Task Management by planning/executing the daily/weekly workload and assigned tasks in partnership with the Zone Manager to deliver on visual merchandising, department and store sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
The Zone Lead participates in all freight processes for incoming freight and/or transitions The ZL processes freight and stocks designated areas, including down stocking and end cap maintenance, while maintaining a neat, clean, organized zone.
The ZL supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Participates in regular meetings/huddles with team members on these subjects.
The ZL serves as a role model and coach in all areas as it relates to visual merchandising experience and provides continuous learning opportunities to all.
The ZL leverages daily interactions to communicate and teach/train visual priorities and creation of visual moments that support the customer experience.
The Zone Lead reviews the store financial and business data from the store scorecard, including sales and expenses, and acts within assigned zones to improve metrics.
The Zone Lead ensures the maintenance of a neat, clean, organized zone ensuring the store is always up to date with current signing and sets.
All other duties are based on business needs.
Open Availability (require nights and weekends)
Qualifications & Competencies:
At least 18 years old.
High School Diploma/Equivalent.
Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Ability to work independently and within a team environment.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
The ability to interpret visual merchandising presentations relate them to the store environment and adapt to different store designs and architecture.
Strong attention to detail, e.g., standards, marketing, lighting, fixturing, etc.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
Background Check Required
$53k-108k yearly est. Auto-Apply 60d+ ago
Operations Lead - PT
at Home Medical 4.2
Crofton, MD job
From: $17.00 $22.10
Operations Lead
Our Vision: To become the leading Home Décor retailer.
Our Mission: Enable everyone to affordably make their house a home.
The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance.
Key Roles & Responsibilities:
The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security.
The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
The Operations Lead supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably.
The OL Drives productivity by training, coaching, planning, monitoring, and appraising results.
The Operations Lead leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
The operations Lead participates in all freight processes for incoming freight and/or transitions The OL processes freight, and stocks, including down stocking and end cap maintenance, while maintaining a neat, clean, organized store.
All other duties are based on business needs.
Nights and weekends required
Qualifications & Competencies:
At least 18 years old.
High School Diploma/Equivalent.
Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
The ability to work effectively independently and within a team.
Strong attention to detail, e.g., standards, processes, marketing, etc.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
$40k-81k yearly est. Auto-Apply 60d+ ago
Zone Lead - FT
at Home Medical 4.2
Glen Burnie, MD job
Zone Lead (Full-Time)
Pay: $15.50 - $20.15/hr
Our Mission: Enable everyone to make their house a home.
Our Vision: To become the first-choice destination for home and holiday décor.
The Zone Lead (ZL) reports to the Zone Manager and supports merchandising in designated zones and maintains an active selling culture by ensuring that all visual aspects are set and upheld to documented company standards designed to drive sales. Provides expertise in visual standards, merchandising techniques, fixturing, and implementation of all in-store marketing elements (signs, vignettes, endcaps, tables, first look/flash finds) that reinforce seasons/holidays and in-store promotions within their designated areas. The Zone Lead influences store Team Members to be knowledgeable about visual merchandising and visual standards while always demonstrating a culture of ethical conduct, safety, and compliance. The ZL's responsibilities require enthusiasm for vigorous lifting, carrying, moving around the warehouse-format store, and stocking.
Key Roles and Responsibilities
The ZL supports all aspects of the visual merchandising processes for the store by planning, in conjunction with the Zone Manager, and leading the transitions, reinventions, product assortment changes, and resets while at the same time maintaining visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising.
The ZL supports Task Management by planning/executing the daily/weekly workload and assigned tasks as delegated by the Zone Manager to deliver on visual merchandising, department and store sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
The ZL participates in all freight processes for incoming freight and/or transitions.
The ZL processes freight sorts, stocks product in designated areas, including down stocking and end cap maintenance while maintaining a neat, clean, organized zone.
The ZL supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Participates in regular meetings/huddles with team members on these subjects.
The ZL serves as a role model and coach in all areas as it relates to visual merchandising experience and provides continuous learning opportunities to all.
The ZL leverages daily interactions to communicate and teach/train visual priorities and creation of visual moments that support the customer experience.
The ZL reviews the store's financial and business data from the store scorecard, including sales and expenses, and acts within assigned zones to improve metrics.
The ZL ensures the maintenance of a neat, clean, organized zone, ensuring the store is always up to date with current signing and sets.
All other duties assigned based on business needs.
Open Availability (require nights and weekends)
Qualifications and Competencies:
At least 18 years old.
High School Diploma/Equivalent.
Background Check will be completed.
Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays.
Ability to lift a minimum of 50 lbs. and team lift 100 lbs. as well as to move merchandise around the warehouse-format store routinely.
Ability to use hands to finger, handle, or feel objects or controls; reach with hands and arms.
Ability to stand or walk for prolonged periods of time.
Ability to bend, climb, and reach at times. The ability to work effectively independently and within a team.
Strong attention to detail, e.g., standards, processes, marketing, etc.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork; delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
SUMMARY OF BENEFITS
At Home is proud to offer competitive benefits for non-temporary positions, including but not limited to:
Part-Time
- 401(k) W/ Employer Match
- Dental, Vision, Life
-
25% Store Discount (Seasonal TMs Included)
Full-Time - All Prior Benefits PLUS
- Medical Insurance
- Flexible Spending Accounts
- Paid Time Off, Holidays, and Volunteer Time
$15.5-20.2 hourly Auto-Apply 60d+ ago
Operations Lead - PT
at Home Medical 4.2
Gaithersburg, MD job
From: $17.65 - $20.15/hourly
Operations Lead
Our Vision: To become the leading Home Décor retailer.
Our Mission: Enable everyone to affordably make their house a home.
The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening, closing, training, and delegation of tasks while always demonstrating a culture of ethical conduct, safety, and compliance.
Key Roles & Responsibilities:
The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, and operational readiness, providing troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security.
The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
The Operations Lead supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably.
The OL Drives productivity by training, coaching, planning, monitoring, and appraising results.
The Operations Lead leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
The operations Lead participates in all freight processes for incoming freight and/or transitions The OL processes freight, and stocks, including down stocking and end cap maintenance, while maintaining a neat, clean, organized store.
All other duties are based on business needs.
Nights and weekends required
Qualifications & Competencies:
At least 18 years old.
High School Diploma/Equivalent.
Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
The ability to work effectively independently and within a team.
Strong attention to detail, e.g., standards, processes, marketing, etc.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
SUMMARY OF BENEFITS
At Home is proud to offer competitive benefits for non-temporary positions, including but not limited to:
Part-Time
- 401(k) W/ Employer Match
- Dental, Vision, Life
-
25% Store Discount (Seasonal TMs Included)
$17.7-20.2 hourly Auto-Apply 60d+ ago
Zone Lead - FT
at Home Medical 4.2
Maryland job
Zone Lead (Full-Time)
Pay: $15.00 - $16.25/hr
Our Mission: Enable everyone to make their house a home.
Our Vision: To become the first-choice destination for home and holiday décor.
The Zone Lead (ZL) reports to the Zone Manager and supports merchandising in designated zones and maintains an active selling culture by ensuring that all visual aspects are set and upheld to documented company standards designed to drive sales. Provides expertise in visual standards, merchandising techniques, fixturing, and implementation of all in-store marketing elements (signs, vignettes, endcaps, tables, first look/flash finds) that reinforce seasons/holidays and in-store promotions within their designated areas. The Zone Lead influences store Team Members to be knowledgeable about visual merchandising and visual standards while always demonstrating a culture of ethical conduct, safety, and compliance. The ZL's responsibilities require enthusiasm for vigorous lifting, carrying, moving around the warehouse-format store, and stocking.
Key Roles and Responsibilities
The ZL supports all aspects of the visual merchandising processes for the store by planning, in conjunction with the Zone Manager, and leading the transitions, reinventions, product assortment changes, and resets while at the same time maintaining visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising.
The ZL supports Task Management by planning/executing the daily/weekly workload and assigned tasks as delegated by the Zone Manager to deliver on visual merchandising, department and store sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
The ZL participates in all freight processes for incoming freight and/or transitions.
The ZL processes freight sorts, stocks product in designated areas, including down stocking and end cap maintenance while maintaining a neat, clean, organized zone.
The ZL supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Participates in regular meetings/huddles with team members on these subjects.
The ZL serves as a role model and coach in all areas as it relates to visual merchandising experience and provides continuous learning opportunities to all.
The ZL leverages daily interactions to communicate and teach/train visual priorities and creation of visual moments that support the customer experience.
The ZL reviews the store's financial and business data from the store scorecard, including sales and expenses, and acts within assigned zones to improve metrics.
The ZL ensures the maintenance of a neat, clean, organized zone, ensuring the store is always up to date with current signing and sets.
All other duties assigned based on business needs.
Open Availability (require nights and weekends)
Qualifications and Competencies:
At least 18 years old.
High School Diploma/Equivalent.
Background Check will be completed.
Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays.
Ability to lift a minimum of 50 lbs. and team lift 100 lbs. as well as to move merchandise around the warehouse-format store routinely.
Ability to use hands to finger, handle, or feel objects or controls; reach with hands and arms.
Ability to stand or walk for prolonged periods of time.
Ability to bend, climb, and reach at times. The ability to work effectively independently and within a team.
Strong attention to detail, e.g., standards, processes, marketing, etc.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork; delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.
SUMMARY OF BENEFITS
At Home is proud to offer competitive benefits for non-temporary positions, including but not limited to:
Part-Time
- 401(k) W/ Employer Match
- Dental, Vision, Life
-
25% Store Discount (Seasonal TMs Included)
Full-Time - All Prior Benefits PLUS
- Medical Insurance
- Flexible Spending Accounts
- Paid Time Off, Holidays, and Volunteer Time
Zippia gives an in-depth look into the details of Shared Service Systems, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Shared Service Systems. The employee data is based on information from people who have self-reported their past or current employments at Shared Service Systems. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Shared Service Systems. The data presented on this page does not represent the view of Shared Service Systems and its employees or that of Zippia.
Shared Service Systems may also be known as or be related to Shared Service Systems and Shared Service Systems, Inc.